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What are the advantages of Progent's model for remote support?
Many IT problems can be resolved quickly by Progent's group of remote support engineers. This eliminates lost network availability that can result from waiting for an on-site consultant to show up at your office. In addition, many freelance consultants and IT service groups demand minimum service billing that can turn a ten-minute problem into a 2-hour invoice. Progentís model of billing per minute and billing exclusively for service actually delivered permits Progentís remote support experts to resolve hundreds of minor issues daily at the lowest possible cost. Further, the confidence of having ready access to Progent's large group of IT consultants opens the door to a new realm of sophisticated IT technologies that typical small companies might otherwise rule out for fear of having insufficient expertise.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest edition of MS Dynamics NAV ERP offers powerful innovations including tailored Role Centers, enhanced business analytics and reporting options, and advanced workflow support. Progent's Dynamics NAV software experts can provide custom programming, configuration and debugging services to enable your company to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to connect Microsoft Dynamics NAV to other systems and applications. In addition, Progent can help your organization to create and utilize databases so you can improve your understanding of your operations, attract additional clients, expand your sales campaigns, and form successful partnerships.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a wide array of load balancing techniques including server balancing, business software balancing, and network infrastructure routing. Progent's engineers can help your company to enhance network availability and performance by deploying load balancing capabilities built into products such as Microsoft Windows Server 2003 Load Balancing Manager, Windows Server 2008 Network LBM, the NLB mechanism of Microsoft Windows Server 2012, Cisco Switches and Cisco IOS-based Routers, Citrix Access Gateway, and F5 Networks BIG-IP Global Traffic Manager.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project consultants offer in-depth support in implementing and using Microsoft Project Server and Microsoft Project Online and can provide a wide range of cost-effective remote support services following industry best practices to help businesses of all sizes to receive all the benefits of this powerful platform. Consulting support offered by Progent include project design, installation and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized online training classes.

Can Progent provide help with Microsoft Access software development?
Progent's Office Access developers and consultants offer affordable remote consulting services for all editions of Office Access including desktop and browser-based versions and can provide advanced help for application development, database migration, performance optimization, report design, and maintenance. Progent also offers tailored online training for Office Access development and database management.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange 2010 for software-driven telephony include voice-to-character conversion for quickly searching your stored messages instead of playing back each message, digital attendants to answer callers and help them to work through your voice messaging menus, rules-based call answering processes to route or scan calls depending on ID or contact information, and text notifications concerning missed calls or voice mail. Progent's Microsoft Exchange 2010 consultants can assist you to evaluate the cost advantages and engineering challenges of replacing your existing PBX solution with a telephony environment based on Microsoft Exchange Server 2010, plan and install Exchange 2010 with integrated voice mail capability, and deliver continuing online consulting support and management expertise to speed up your payback for integrating Microsoft Exchange Server 2010's digital voice solution.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can show you how to build a sensible, fault-tolerant network that deals with important areas covering a wide array of system backbone technologies and processes such as zero-downtime Internet connections, server clustering, network load balancing, Data Center solutions, multi-site connectivity, and business continuity planning.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites located as far as 300km apart from each other. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools, determining plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove compliance with information assurance standards and government mandates.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 features a new design that improves cloud integration, supports the most popular handheld devices, allows one-time sign-on with Azure AD, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and hands-on experience to resolve the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the return on your investment in this powerful platform.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) integration consultants can provide cost-effective remote support to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-based or hybrid networking models that efficiently integrate Amazon AWS resources. Progent offers occasional expertise or Progent can deliver project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud.



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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you require technical support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.
















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