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Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses access to an engineer with experience in Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 Database Availability Group (DAG) configuration, Exchange 2010 consulting, Windows Server 2016 Privileged Access Management and Storage Replica solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 clustering support, and System Center Data Protection Manager (SCDPM) deployment to help you create a fault-tolerant messaging environment that accommodates local workers, branch offices, at-home employees, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service platform that intercepts both spam and email-borne viruses and includes cloud-based recovery via email spooling. Progent's CISSP and GIAC-certified network security professionals can assist your company to develop infrastructure, policies, and processes that optimize messaging protection.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized organizations in the San Francisco Bay Area and in major cities throughout the U two cost-effective outsourcing service packages based around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printable spec sheet summarizing Progent's two Network Monitoring Packages for medium size companies, click:Network Monitoring Packages.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant IT support professionals can show you how to create a cost-effective, fault-tolerant network that deals with critical areas involving a wide range of system backbone technologies and processes such as fault tolerant Internet connections, server clustering, server and router load balancing, Data Center strategies, multi-site communication, and business continuity planning.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer virtualization consultants can help your company to understand the business benefits of XenServer as well as additional Citrix products, and can help your IT organization to plan, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your existing XenServer environment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix XenDesktop experts and XenApp virtual desktop engineers can assist your business to plan, deploy, administer, and support a virtual Windows desktop delivery solution built on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that features high availability, advanced security, and rapid disaster recovery.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Office and Office 365 consultants can assist businesses to incorporate Microsoft Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless productivity solution that provides quick ROI and promotes improved business outcomes. Progent can assist you to interface Office or Office 365 applications with each other and with additional core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility issues with different releases of Office and offers customized online Office and Office 365 training to individuals and teams.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory consulting services include certified expertise in architecting, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified experts have in-depth background in troubleshooting complex Active Directory challenges such as replication bugs, multi-domain partition implementations, corrupted AD objects, clean-up of legacy beta software configuration objects in production AD environments, and fixing of failed installations of AD and AD-dependent applications. Additionally, Progent is skilled in applying “expert-only” Active Directory tools including ADSIEDIT and NETDIAG. Progent can also suggest deployment strategies that address key areas including Active Directory naming standards, hierarchical model, IT management structure, use and structure of group policy objects, plus protection and auditing definitions. Progent can also evaluate the implications of alternate server and service implementations on capability and performance.

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft-certified Office Excel development experts offer cost-effective remote development support for applications that utilize Microsoft Office Excel or Microsoft Office 365 Excel as a platform for specialized business applications. Progent's engineers can help your company to plan, program, test, install, and administer custom software; maintain and enhance existing ones; and upgrade applications built with older versions of Microsoft Office Excel to current editions. Progent provides support for Excel VBA and Microsoft Access programming and can help you to integrate Excel-based programs to Microsoft SQL Server or other advanced databases that can include real-time information. Progent's Excel experts can also help your organization to set up solutions that combine Office Excel with additional Microsoft product families including Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also assist your company to upgrade to more current Excel versions, including the latest 64-bit version, and can deliver affordable online virtual training in Excel that can be tailored for a single person or large groups.

    Can Progent provide help with Microsoft Access software development?
    Progent's Microsoft Office Access developers and consultants offer economical online support for all editions of Microsoft Access including Access desktop and Access Web App and can provide advanced help for Access application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar classes for Access programming and DBA services.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers organizations expert support for solutions from other major firewall manufacturers including Checkpoint Software, WatchGuard, Juniper-NetScreen, SonicWALL, and Symantec. Progent can help you create a comprehensive security plan and choose the right products from multiple suppliers to support your security objectives while sticking within your budget restraints.

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's certified Microsoft Project Server consultants can provide advanced remote and onsite support for Microsoft Project Server as well as for Microsoft products that integrate in conjunction with Microsoft Project Server. Services provided by Progent include Project Professional and Project Web App planning and support, SharePoint 2013 planning and configuration, SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 upgrade support, Exchange 2013 Server consulting, Excel 2016 and Microsoft Office 365 Excel application support, and PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE consultants to help your company to enhance your environment to accommodate local, branch office, home-based, and mobile workers so they can use Microsoft Project Server 2010 to collaborate safely and productively. Progent's certified network security experts can help your IT team to plan and enforce security workflows that safeguard sensitive business data without disrupting efficient information exchange.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    If your organization does not have a permanent IT strategist, Progent's temporary CIO service can provide the help of a veteran technology executive on a temporary basis to assist with critical tasks such as growth strategies, managing technology budgets, developing ROI models, workflow reengineering, contract review, information security and compliance, cash flow projections, automating data center management, Help Desk support, software revision control, server monitoring, and disaster recovery/business continuity preparedness.

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    If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 831-600-4300 or visit Contact Progent.

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