What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard recommends the Managed Service Provider (MSP) approach to blocking spam because this enables protection to begin at the place of origin of spam and viruses — the Internet. Spam solutions set at the IT system gateway or at the workgroup server expose networks and servers to destructive attacks and bandwidth-hogging spam. Postini’s implementation of managed service is also programmed to deflect Directory Harvest Attacks (DHAs), which can only work in the SMTP interface at the Internet gateway.

How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Setting up Microsoft Operations Manager can be difficult. With over five years of background with the NetIQ product upon which MOM is built, Progent's consulting staff can help you choose the right MOM components, set up and deploy MOM, and write custom rules, scripts, reports and alerts for your organization. Progent can also write a description of MOM's server monitoring policies.

You can outsource MOM problem reaction to Progent's Microsoft-certified experts. With years of information system management background, these IT experts can also respond quickly to the monitoring information produced by MOM to keep mission-critical systems running smoothly. By inspecting trend reports and responding efficiently to alerts, Progent can resolve emerging problems before they result in downtime or solve critical problems the moment they occur. In most cases, Progent can fix problems remotely, saving time and money. For severe problems that demand in-person service, Progent can quickly dispatch a field technician to the site of any small company in the Bay Area.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help you configure a secure, reliable e-commerce infrastructure and can provide support develop web sites that are integrated with sales and inventory programs to reduce the expense and maximize the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create custom web applications using standard development tools and or customize available software so that they support your special business needs.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a broad range of security solutions from Microsoft and Cisco, Progent delivers small and mid-size businesses expert consulting for products from other leading Firewall and VPN vendors such as Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple and Microsoft certified support experts can help you configure Microsoft Entourage and Exchange Server so your Mac users can interact with fellow workers who use MS Outlook. With Microsoft Entourage 2004 for Mac, you can transmit and receive email, search your Exchange global address list (GAL), exchange addresses, synchronize your calendar and invite colleagues to meetings with your Exchange account.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for major businesses, Progent uses a structured approach based on predetermined milestones in order to meet budgetary, scheduling, and engineering goals while avoiding business disruption. Progent's methodology takes advantage of industry project management standards derived from the best practices described in the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to create a comprehensive description of IT services delivered and to assist in ongoing network maintenance.

Can Progent help our business relocate our IT infrastructure?
Progent can provide a Microsoft-certified IT professional who can show you how to perform a seamless business network relocation to a new building or campus, including data center selection and deployment, project management, ISP and telecommunications carrier selection and coordination, and coordinated software and hardware upgrades — all with comprehensive support throughout.

What pricing structure does Progent use for support services?
Progent's convenient per-hour engagement model requires no complicated contracts, retainers or invisible charges. Many consultants require minimum charges or other additional expenses that increase service costs. For remote support from Progent, you are billed only for the documented hours spent working on your support issue. If it only takes fifteen minutes to fix your problem, then you are invoiced only for fifteen minutes. For scheduled on-site maintenance work booked more than 24 hours ahead, you are billed only for the time when a Progent consultant is actually on-site repairing your network. No extra on location charges or travel fees. Only Progent's competitive hourly billing rate. For urgent same-day on-site service visits, you may have to pay for our consultant's travel time, but never an increased emergency rate. Because Progent has a large pool of expert service professionals situated throughout the entire San Francisco Bay Area service territory, an available consultant is usually close by to assist.

How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified technical staff and Macintosh consultants can show you how to connect your Mac systems to your MS Exchange Server through Progent's extensive Entourage support. Progent will make sure that your Exchange Server is correctly set up and that WebDAV, LDAP and Outlook Web Access are efficiently installed. Progent can also offer a complete range of Microsoft Exchange technical services including set up, support, security, remote connections, performance tuning, plus spam detection and virus protection. Progent also offers customized on-site Entourage management seminars.

Call 831-600-4300 or send email to information@progent.com