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What are the benefits of Progent's documentation of support services?
The historical service reports created for your small business by Progent helps you avoid becoming overly reliant on a single consultant. Progent's comprehensive records of delivered services enables one Progent IT engineer to take up where another ended while minimizing time lost becoming familiar with your IT environment. Detailed service reporting also offer your internal IT staff a greater appreciation of key technical problem areas involving your computer system and offer insight about ways to anticipate and resolve network trouble that lies ahead. In this way, Progent's service reporting is a crucial aspect of Progent's policy of knowledge transfer. Another advantage of Progent's service reporting is that your company can more efficiently create, an in-house IT service team if and when it becomes expedient to do so, or you can migrate to another consulting group if you become dissatisfied with Progent's service.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for scanning the content of email messages and attachments and preventing users from sending confidential or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help avoid being blacklisted and keep compliant with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Learn about Progent's entire ProSight family of affordable managed services for small organizations.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified expertise in architecting, integrating and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have in-depth experience diagnosing tough Active Directory issues like replication problems, multi-domain partition configurations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in production AD environments, and fixing of unsuccessful installations of Active Directory and AD-integrated programs. In addition, Progent is experienced in using “expert-only” AD tools such as NTDSUTIL and NETDIAG. Progent can also recommend configuration strategies that address key areas such as Active Directory naming conventions, hierarchical structure, IT administration structure, use and design of group policy objects, as well as protection and monitoring specifications. Progent can also anticipate the implications of alternate server and service implementations on capability and performance.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint consulting services since the initial SharePoint product was released over a a dozen years, and Progent has the scope of IT knowledge to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business value to your IT investment. Progent's Microsoft Gold-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from a different collaboration solution; decide if an on-premises, online or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft Gold-certified information technology experts offer Windows Server 2016 integration consulting services to help businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server failover and Cisco SRST solutions for survivability.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Microsoft Exchange 2016 offers important enhancements compared to previous releases of the Exchange platform with features including native support for high-availability mailbox server clusters called Database Availability Groups the ability to use low-cost disk storage to slash the expense of large e-mail inboxes, a feature-rich web client that works with more browsers, sophisticated voice mail handling including voice-to-text conversion, and a variety of utilities for enhancing data protection and compliance. Microsoft calculates that if judiciously configured, current versions of Microsoft Exchange can cut email costs by 50-80%. Since Microsoft no longer supports Exchange 2003, businesses have another incentive to ask Progent's Exchange Server 2016 experts about migrating to the latest version of Microsoft Exchange.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM and VMware NSX consulting expert to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting support combines advanced virtual server platforms, a world-class data center, and the technical experience of Progent's Microsoft Gold Certified engineering team to give small companies a comprehensive IT outsourcing solution that enhances network reliability and security, eliminates administrative overhead, and cuts costs. With Progent's Private Cloud Hosting model, the customer retains ownership of the data, the operating systems, and the applications. Because the environment is virtualized, it can be transported immediately to a different physical environment without lengthy and risky reinstallation. With Private Cloud hosting, you are not held hostage to a single hosting provider.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help you to develop web applications that are driven by sales and inventory applications to lower the expense and maximize the dependability of on-line commerce. Progent can help you to set up a secure, highly available e-commerce environment and create custom web applications using standard tools and or customize standard applications so that they support your specific business requirements. Progent offers affordable online services from certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL experts to assist your company to carry out mission-critical application development.

Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses fast access to an engineer with expertise in MS Exchange 2016 upgrade support, Exchange Server 2013 DAG configuration, Exchange Server 2010 consulting, Windows Server 2016 Privileged Access Management and Cloud Witness integration, Windows Server 2012 R2 virtual networking consulting, Windows 2008 failover clustering support, and Microsoft System Center Data Protection Manager deployment in order to create an advanced fault-tolerant email environment that supports onsite users, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam and virus filtering service platform that intercepts spam and email-based viruses and includes cloud-based recovery via spooling. Progent's CISA and CISM-certified security professionals can assist your enterprise to create infrastructure, policies, and processes that maximize messaging protection.



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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are in need of technical help, IT outsourcing, or advanced expertise from a Progent engineer, call 831-600-4300 or visit Contact Progent.
















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