More Questions and Answers
How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to fix even the most difficult technical issues that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and efficiently repair even the most vexing networking problems. Working with hundreds of customers and performing thousands of complex implementation and integration tasks every year gives Progent a unique perspective about which techniques succeed and which do not.
How can Progent make 24x7 support affordable for a small business?
Even if your network support budget is modest, Progent offers cost effective network support packages that will give your IT network the reliability, security and speed your organization requires. Progent's 24x7 Network Support Services combine the skill of some of the San Francisco Bay Area's most knowledgeable Microsoft-certified and Cisco-certified IT experts, the latest network management technology, and budget friendly support programs to keep your mission-critical network applications and servers performing smoothly.
What consulting services are available from Progent for Firewall and VPN security?
Progent's security professionals have extensive field experience deploying and maintaining
Firewall and VPN technology from diverse suppliers and can show you how to create a smart security solution and then implement, manage and maintain it. Also, Progent's CISSP certified consultants and CISM certified security professionals can tell you how to design security into your business procedures.
What consulting services are available from Progent for Firewall and VPN security?
Progent's security consulting experts have extensive background integrating and maintaining
Firewall and VPN technology from diverse suppliers and can help you design a smart security solution and then install, administer and support it. Also, Progent's CISSP certified consultants and CISM certified consulting experts can tell you ways to design security into your business procedures.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services give your Linux developers access to skilled IT professionals to build and manage your IT network without the cost and hassle of maintaining a large internal administrative and support team. Progent's IT outsourcing allows Linux developers to concentrate their strategic skill on vital business tasks while still enjoying the rewards of high-quality IT service. Progent has produced a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and improve productivity.
What web development services are available from Progent?
Web development services available from Progent's Experts Team include
web architecture, web implementation, .ASP and .NET application development, web graphics, and individual training in web creation software such as FrontPage. Progent can also provide application experts who can show you how to create and deploy custom eCommerce applications.
Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative side of Mac networks by offering professional services and teaching in imaging, audio, and multi-media. Progent's trainers offer expertise in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with specific projects such as scanning or digitizing audio or motion video or setting up an commercial grade post-production studio.
Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet access consultants and Cisco CCIE-certified consulting professionals can show you how to apply cutting-edge connectivity products and services to implement affordable fault-tolerant Internet connections.
What is Progent's methodology for enterprise IT projects?
For major information technology projects, Progent's methodology utilizes industry project management standards based on
the best practices described in the Microsoft Solutions Framework (MSF).
Key features of Progent's MSF methodology for large IT projects are:
The Envisioning Phase: Needs Definition
The Planning Phase: Design and Architecture Submissions
The Developing Phase: Testing
The Stabilizing Phase: Design Modification
The Deploying Phase: Implementation
For details about the phases of MSF methodology, visit
Microsoft Solutions Framework consulting.
What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard supports the Managed Service Provider (MSP) approach to filtering spam and viruses because this enables network security to start at the place of origin of spam and virus attacks — the Internet. Spam defense installed at the network gateway or at the workgroup server subject networks and servers to malicious attacks and bandwidth-hogging spam. Postini’s implementation of managed service is also uniquely able to deflect Directory Harvest Attacks (DHAs), which can only be effective in the SMTP stream at the Internet gateway.
More Questions and Answers
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
area
and you are in need of computer assistance, information technology outsourcing, or advanced expertise from a certified Progent engineer:
Call 831-600-4300 or send email to information@progent.com
