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What services are offered by Progent for migrating to Exchange 2016?
Progent's Microsoft Exchange Server 2016 experts can help you in any and all facets of your upgrade to Exchange 2016 including designing HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration expertise have extensive experience providing online and onsite support for businesses of all sizes who need to incorporate Android phones and tablets into their information networks so that mobile clients can work together from virtually anywhere. Progent has the breadth of know-how to solve technical issues that span numerous manufacturers and that entail a mix of legacy and current technology. Progent offers budget-friendly remote expertise to help you with any facet of planning, implementing, managing and maintaining your BYOD solution. Progent can deliver as-needed technical support to help you to handle especially challenging technical problems, or Progent can provide outsourced or co-sourced project management support to help you finish strategic IT projects on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or one-on-one classes to show you how to manage and use Android phones and tablets securely and productively.

Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft-certified Office 365 Excel development experts offer cost-effective online development services for applications that use Microsoft Office Excel or Microsoft Office 365 Excel as a platform for specialized business applications. Progent's engineers can help you to design, program, test, install, and manage custom applications; maintain and troubleshoot current software; and migrate applications built with earlier versions of Excel to current ones. Progent offers expertise with Excel VBA and Microsoft Office Access program development and can help your company to connect Excel-powered applications to Microsoft SQL Server or other advanced DBMs that can incorporate real-time data. Progent's consultants can also help you to set up solutions that combine Microsoft Office Excel with additional Microsoft product families such as Word, PowerPoint, Project Server, and SharePoint Server. Progent can also help you to migrate to more current Excel versions, including the advanced 64-bit release, and can deliver affordable online webinar training in Office Excel that can be customized for a single person or large groups.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced online consulting to help organizations of any size to connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

Does Progent support Lync Server 2013?
Microsoft Lync 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with IM, presence, web conferencing with app sharing, and both IP-based and PSTN calling across a broad range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your IT team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients, Word and PowerPoint.

What are the advantages of Progent's model for remote support?
Most network problems can be resolved immediately by Progent's group of remote support engineers. This eliminates lost network availability that can be caused by waiting for a local consultant to appear at your office. Furthermore, many independent consultants and IT service firms require minimum on-site charges that can convert a 10-minute problem into a 2-hour expense. Progentís model of billing per minute and charging only for service that is delivered allows Progentís remote support experts to solve hundreds of minor problems every day at the least feasible expense. In addition, the confidence of knowing there is ready access to Progent's expert group of IT consultants opens the door to a new realm of powerful network solutions that many small companies might otherwise shy away from because of the risk of having inadequate expertise.

How Can Progent Help with Windows Server 2008 R2?
The complexity and integration demands of Microsoft Windows Server 2008 calls for an information technology expert with practical experience and broad knowledge in designing and deploying efficient end-to-end business information solutions. The experience of Progent's certified Windows Server 2008 experts, averaging over ten years of background supporting Microsoft-powered solutions, helps insure your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also help you to evaluate the benefits of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic element of high availability (HA) for Exchange Server 2013 Mailbox servers. Introduced in Microsoft Exchange Server 2010, a DAG is a group of as many as 16 Mailbox servers where any DAG server can host a copy of a mailbox database from any other DAG server. DAG servers work together to restore unassisted from breakdowns that affect mailbox databases. Progent's certified Exchange experts can provide DAG support services to help you design, install and maintain an HA solution for your Exchange 2013 mailbox servers. In addition, Progent's Microsoft Exchange Server 2016 consultants can help you move your Microsoft Exchange 2013 DAG environment to Microsoft Exchange Server 2016.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix desktop virtualization consultants can assist your business to design, deploy, administer, and troubleshoot a virtualized Windows application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco-certified CCIE network engineers can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can help you to manage and maintain a remote datacenter that offers high availability, advanced protection, and rapid recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity. Learn about Progent's entire ProSight series of affordable outsourced network management services for small and medium-size businesses.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours remote technical support program offers clients 24x7 access to remote support from Progent's Technical Response Center (TRC). Support services available beyond standard business hours include resolving problems with Windows server products, Microsoft Windows desktop support, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.



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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are looking for computer assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.
















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