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How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Microsoft Exchange Server 2013 migration consulting services including risk/benefit evaluation, outsourced or co-sourced project management services, site readiness preparation, specification of new software licenses and equipment needed, setting up your Active Directory (AD) forest and domains to work with your Exchange 2013 solution, designing DAGS that provide HA and resilience to your Exchange mailboxes, system testing at a client's location or at Progent's testing facility, setting up transitional coexistence between Exchange 2013 and older versions of Exchange Server, implementation of the production system, deactivating the previous servers, and webinar training for client's support staff and users.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises help from a certified CCIE consultant to help your business to plan, deploy, manage and troubleshoot unified communications environments based on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping companies of any size to build advanced collaboration solutions by providing services that include Unified Communications Manager and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of UC applications such as Cisco Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express, and Unified Attendant Console.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 experts can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, maintaining and repairing information technology environments powered by Windows Server 2003, and can support your transition to Windows Server 2012 R2 from older editions of Microsoft Windows Servers or from mix-platform environments. Progent's migration support services cover needs assessment, installation, integration, piloting, training, and remote troubleshooting. If you are planning on creating a hybrid network model that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size businesses automatic backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 offers application-aware protection for critical platforms like SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consulting experts can help you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of Data Protection Manager or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable remote access to a certified Oracle database administration expert or an Oracle application programmer. Progent can provide advanced database administration services for any version of Oracle's RDBMS platform and can also help design, create, enhance, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Streams replication tools and Oracle Recovery Manager.

What pricing structure does Progent use for support services?
Progent's simple per-minute engagement model requires no complicated contracts, retainers or invisible charges for standard service. Many service organizations require minimum charges or other extra expenses that increase service invoices. For remote support from Progent during regular working hours, you are billed only for the documented time spent working on your support issue. If it only requires fifteen minutes to correct your problem, then you are charged only for fifteen minutes. For scheduled on-site maintenance work booked more than 24 hours in advance, you pay only for the time when our consultant is actually at your location repairing your problems. No extra on location charges or travel expenses. Just our affordable per-minute rate. For urgent same-day in-person support calls, you may have to pay for our consultant's travel time, but never an increased emergency billing rate.

How can Progent help my Linux developers?
If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops and applications, Progent provides IT outsourcing services that keep your business network operating smoothly while allowing you to focus on your area of professional expertise. By deploying automated network monitoring and offering remote and on-premises support as you need it, Progent provides Linux developer support that represents an economical way to maintain an IT network that features top-level reliability, security and speed.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Unified CM Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for survivability.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 Server enhances the speed and streamlines the deployment of Database Availability Groups (DAGs), which provide automatic failover for maximum uptime. DAGs in Microsoft Exchange 2016 Server reduce failover times by an estimated one third relative to Exchange 2013. Additional improvements cover configuration defaults that correspond to leading practices for fault tolerance. Progent's Microsoft certified Exchange consultants offer DAG expertise to help your business to design, implement and administer a DAG solution the offers world-class protection for your Exchange mailboxes.

Can Progent help us with desktop and mobile device configuration management?
Progent offer System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize and streamline the management of your desktops along with your Cloud-connected mobile devices. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older change management platform or help you to modify your existing SCCM 2012 ecosystem to accommodate your evolving business requirements.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that enhances cloud integration, supports the most popular smart phones and tablets, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the broad technical skills and hands-on experience to address the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the business value of your investment in this mission-critical product.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a broad range of remote IT support and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the industry’s pioneers in delivering expert remote network consulting and has delivered network support to organizations in every state. Progent's online information technology consulting for local governments eliminates travel costs and solves issues faster than on-premises support.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure experts and CUBE configuration consultants can help your business to plan, integrate, maintain, debug and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers affordable online or onsite support to assist businesses to migrate smoothly to a productive unified communications ecosystem that delivers fast return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.



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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need computer assistance, information technology outsourcing, or advanced expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.
















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