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Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk experts and CUBE integration consultants can assist your business to plan, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide cost-effective remote or onsite support to assist companies to move smoothly to a modern unified communications ecosystem that offers accelerated ROI. Progent's Gold-certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for access to a SIP PSTN trunk.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have wide-ranging backgrounds in the implementation and support of wireless information technology and can help you to plan, configure, administer and repair wireless ecosystems that are secure, resilient, expandable, easy to administer and use, able to handle your critical applications, and transparently integrated into hybrid cloud networks. Online and onsite support available from Progent span a selection of wireless solutions and include smartphone and tablet management, Wi-Fi infrastructure design and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced online consulting for disaster recovery/business continuity planning, testing, and training to help you to prepare for potential catastrophes, minimize service disruption for your vital IT functions, eliminate lost information, and comply with examiners' letters and business requirements. Progent's business continuity consultants can work closely with your management and IT administration staff to provide risk and business impact analysis, identify interdependencies, identify human and physical resources needed to operate your business, prioritize key IT services and define acceptable restoration times, select colocation sites, configure safe remote access capability for key employees, implement notification systems and assign duties for personnel, write a complete recovery and test plan, and train management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can assist you to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Can Progent help us with desktop and mobile device configuration management?
Progent offer Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize and simplify the administration of your PCs along with your Cloud-connected mobile devices. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device and application management solution or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT needs.

What are the advantages of Progent's model for remote support?
Most computer system issues can be resolved quickly by Progent's team of remote support engineers. This minimizes lost productivity which can result from waiting for a local consultant to show up at your office. Furthermore, many freelance engineers and network service firms require minimum service billing that can convert a 10-minute problem into a two-hour expense. Progentís practice of billing per minute and charging only for support that is performed permits Progentís remote service engineers to resolve hundreds of small issues every day at the least possible cost. In addition, the confidence of knowing there is reliable access to Progent's large group of IT consultants opens the gates to a new realm of sophisticated IT technologies that typical small organizations would otherwise rule out for fear of having inadequate expertise.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing and telepresence consultant with an extensive background integrating technology from the leading video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your current investment and optimizes the strategic value of your information network. Progent can also provide the expertise of network infrastructure engineers who can assist businesses of all sizes to build and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability you need to accommodate your video conferencing/telepresence environment.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent edition of Microsoft Dynamics NAV ERP includes several innovations such as specialized Role Centers, enhanced BI and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts offer software development, integration and debugging services to help you to take advantage of MS Dynamics NAV. Progentís engineers can assist you to connect Microsoft Dynamics NAV to other services and programs. In addition, Progent can assist you to create and analyze data warehouses so you can enhance your knowledge of your operations, acquire additional clients, expand your marketing strategies, and form productive partnerships.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the core of high availability for Exchange Server 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange Server 2010, a DAG is a group of up to 16 MBX servers in which any DAG server can contain a copy of an Exchange mailbox database from any other server in the group. DAG servers work together to restore automatically from breakdowns that affect mailbox databases. Progent's certified Exchange consultants can provide Database Availability Group consulting services to assist your organization to design, install and maintain an HA solution for your Exchange 2013 mailboxes.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is intended to provide a unified solution for deploying and administering virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to upgrade efficiently from older releases of VMM, design processes for building and installing VMs and hosts, design fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the potential advantages of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's virtualization experts can provide advanced Hyper-V consulting and VMware vSphere expertise.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to plan and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN optimized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, Quality of Service, data protection, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progentís onsite wireless survey includes onsite inspection, spectrum and security audits of your existing WLAN, analysis of your site's layout, measuring for radio frequency interference, RF propagation modeling, selection of optimum placement for customer-specified Wireless Access Points such as Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document defining a new WLAN.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 consultants can assist businesses to integrate Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast ROI and promotes improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you fix compatibility problems between different releases of Office desktop and offers live online Microsoft Office and Office 365 instruction to individuals or groups.

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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need computer support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

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