More Questions and Answers
What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the availability of business-critical programs by proactively identifying and helping to resolve problems before they are able to bring down a server. Microsoft Operations Manager can optimize system performance by checking user-defined performance thresholds and usage profiles on critical servers, enabling network support staff to be more efficient in integrating performance-related resources and to eradicate problem areas before they cause severe network traffic jams. However, setting up Microsoft Operations Manager to take full advantage of this feature-rich monitoring solution can be a challenge. With over four years of experience with the NetIQ technology upon which MOM is based, Progent's IT consultants can help you choose the right MOM components, install and configure MOM, and write specialized rules, scripts, reports and alerts for your IT system. Progent can also record MOM's network monitoring policies and procedures for your IT department.
How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Setting up Microsoft Operations Manager can be difficult. With over five years of experience with the NetIQ technology upon which MOM is based, Progent's experts can help you choose the right MOM components, configure and integrate MOM, and create specialized rules, scripts, reports and alerts for your company. Progent can also document Microsoft Operations Manager's network monitoring policies.
You can outsource MOM problem response to Progent's Microsoft-certified technical team members. With years of information system management background, these IT experts can also respond efficiently to the monitoring data produced by MOM to keep mission-critical servers running smoothly. By analyzing trend information and responding appropriately to alerts, Progent can resolve emerging problems before they cause downtime or solve critical problems the moment they manifest themselves. Usually, Progent can solve problems remotely, conserving time and money. For serious problems that demand in-person service, Progent can immediately dispatch a field engineer to the site of any small company in Northern California.
Does Progent support Microsoft Operations Manager (MOM) software?
Progent has long background both delivering
Microsoft
Operations Manager (MOM) support and using this state-of-the-art server monitoring software.
Progent offers Bay Area small and medium-size businesses two basic outsourcing service offerings based on Microsoft Operations Manager (MOM):
To download a single-page printable fact sheet about Progent's two outsourcing service programs for midsize businesses, click:
Network Monitoring Packages 69 Kb PDF file).
Does Progent support building-to-building wireless networking?
Progent can help you plan, select, test, integrate and manage secure
building-to-building wireless bridges that integrate smoothly into your business computer system while providing a level of security that equals or surpasses wireline connections. For an example of Progent's technical offerings for building-to-building wireless bridging, visit the Wireless Integration Case Study.
How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can set up an efficient server and communications infrastructure, including remote and wireless access, to
support the power of Microsoft Dynamics CRM, and Progent's Experts Team can offer your San Francisco Bay Area business with a consulting professional who can help you interface Microsoft CRM with your sales or customer service databases. Progent offers consulting experts for other sales automation products to keep your company in front of the competition.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Management Services include:
Proactive, automated network monitoring
Timely, expert response to problems
Cost-effective service escalation when required
Remote network support to cut expenses and eliminate problems quickly
Help Desk Call Center for expert phone support
Specially priced IT support outsourcing bundles for small and mid-sized businesses
Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned
Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran
and has been responsible for the creation and deployment of hundreds of innovative business solutions using Microsoft and Cisco technologies.
Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the expense of supporting and managing a
large IT staff but who still require reliable, secure, high-performance information networks.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that enables your internal IT team to take advantage of the server monitoring services of an outside IT support firm. If your operation has a small internal information technology group, Progent's Managed Network Monitoring outsourcing program is an economical way to maximize network availability, throughput and security.
Key components of Progent's Managed Network Monitoring Package include:
- Progent does a requirements evaluation and installs Microsoft Operations Manager (MOM)
- Progent sets up an off-site Operations Manager server to track your IT system
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely tracks, analyzes, and/or fixes network trouble spots
- Progent provides regular IT management including application of service packs and security patches
- Network Appliances must be under manufacturer's on-site warranty service
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers Windows 2003 Server clustered server consulting to enable your company design clustered server environments that can potentially provide 100% availability, even for routine maintenance functions. This non-stop capability is possible because a single server in a cluster can be taken off-line for maintenance work without affecting users. Server clustering also allows support personnel to install vital security enhancements during regular business hours without impacting user productivity.
What is Progent's expertise with wide area networking?
Progent's IT consultants have extensive experience working with dozens of leading ISPs and
telecommunication carriers delivering a wide array of WAN and Internet connection options, including ADSL, ATM, DSL,
frame relay, SDSL, T1, T3 and VPN solutions to answer our users' requirements for multi-office networks,
Internet connectivity, and voice communications.
Progent's ISP, telecommunication carrier and
data center vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity,
MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio,
XO Communications and NextWeb.
What consulting services are available from Progent for Firewall and VPN security?
Progent's security consulting experts have substantial background integrating and maintaining
Firewall/VPN products from diverse vendors and can help you create a robust security solution and then implement, administer and maintain it. Also, Progent's CISSP certified engineers and CISM certified consulting experts can advise you how to build security into your business processes.
What are some examples of small businesses saving money by outsourcing IT support to Progent?
Progent has published a white paper that summarizes the benefits a small organization can receive from outsourcing IT management and other IT services. The white paper contains specific examples of the ways Bay Area businesses took advantage of Progent's outsourcing services by improving the productivity of their IT networks and lowering costs for IT management. To see a printer-friendly PDF version of this file and discover how outsourcing can reduce costs and improve your business, click:
Small Business IT Outsourcing White Paper
(140 Kb PDF file).
How can Progent help large enterprises?
Progent's consultants can help large enterprises design, deploy and support major rollouts of key Microsoft technology such as Active Directory, Microsoft Exchange Server, Systems Management Server and SQL Server. Progent has provided service to some of the world's largest companies successfully integrate
mission-critical business network solutions powered by Microsoft technology and can offer local consulting expertise for enterprises with branch offices in Northern California or in many cities in the U.S.
More Questions and Answers
If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula
area
and you need technical help, IT outsourcing, or professional expertise from a Microsoft or Cisco certified expert:
Call 831-600-4300 or send email to information@progent.com
