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How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability (HA) for Exchange 2013 Mailbox servers. First offered in Exchange Server 2010, a DAG is a collection of up to 16 MBX servers in which any server in a DAG can host a replica of an Exchange mailbox database from a different server in the group. DAG servers work together to restore unassisted from failures that impact mailbox databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group consulting services to assist your organization to plan, configure and administer a high availability solution for your Exchange mailbox servers.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's desktop virtualization technologies reduce the effort needed for network managers to install software programs so they are consistent throughout a corporate user base, provide the power to control rights to business data, and allow fast installation of new or updated workstations. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, enhances responsiveness, tightens security, unifies management, and offers a nearly transparent user experience. Progent's desktop virtualization consultants can assist your company to assess the strategic benefits of Microsoft's virtual desktop solutions, configure pilot and production deployments, improve your network architecture to support virtual clients effectively, assess and resolve security issues, and train your network administrators to utilize best practices to achieve a fast ROI from desktop virtualization.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that summarizes the benefits companies organizations of all sizes can gain from outsourcing or co-sourcing IT consulting and other computer services. Progent has also produced IT Outsourcing datasheets for several support packages intended for small and medium sized businesses.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consultant to help you to design, deploy, test and administer a DR solution based on VMware SRM.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access developers and consultants offer affordable remote support for all editions of Microsoft Access including Access desktop and Access Web App and can provide expert support for Access application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide tailored webinar training for Access programming and database management.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your organization does not currently have a full-time IT strategist, Progent's part-time Chief Information Officer service can provide the assistance of a veteran technology officer on an as-needed basis to assist with critical jobs such as growth strategies, rationalizing technology budgets, developing TCO models, workflow optimization, contract negotiation, IT security, business impact predictions, streamlining network administration, desktop support, patch control, server monitoring, and business continuity planning.

Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses fast access to an engineer with experience in MS Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 Database Availability Group (DAG) design, Exchange Server 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness integration, Windows Server 2012 R2 Live Migration consulting services, Windows 2008 clustering support, and System Center Data Protection Manager deployment in order to create an advanced high-availability messaging environment that accommodates local workers, branch offices, at-home employees, and mobile workers. Progent's Email Guard is a spam and virus filtering service platform that intercepts spam and email-based viruses and features cloud-based disaster recovery via spooling. Progent's CISSP and CISM-certified network security professionals can assist your company to develop infrastructure, security policies, and processes that maximize Exchange protection.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for clients who desire to increase their knowledge of critical office productivity applications and network infrastructure. Learn more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and Microsoft Office 365 Excel classes and consulting, Microsoft Project training, and classes on Apple Mac applications. Progent also offers live remote webinar education classes. Virtual online webinars provide a versatile and low-cost solution for training your IT staff to operate a wide selection of key applications.

Progent also offers detailed documentation for all delivered services. These comprehensive service reports provide your in-house IT staff a concise and useful chronicle of important technical issues concerning your IT system and can shed light on how to anticipate and solve problems to come.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange 2016 provides important enhancements compared to older versions of Exchange with innovations including built-in support for fault-tolerant mailbox server clusters called Database Availability Groups support for low-cost disk storage to slash the cost of large e-mail inboxes, a feature-rich web client that works with more browsers, sophisticated voice mail capability featuring voice-to-text conversion, and a wealth of mechanisms for improving data protection and regulatory compliance. Microsoft estimates that if carefully deployed, up-to-date releases of Exchange Server can reduce email costs by 50-80%. Because Microsoft has stopped supporting Microsoft Exchange 2003, organizations have an additional incentive to ask Progent's Exchange 2016 engineers about migrating to the latest release of Exchange.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve coexistence between Windows and UNIX networks. SFU provides interoperability between Windows Server 2003 and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix component includes a comprehensive set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting applications.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 consultants can help you to evaluate the business value of Microsoft Windows Server 2012 for your company, create test systems and migration strategies, tune your network for local, multi-location, Cloud-based, and partial-Cloud datacenters, train your IT management, team, create an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the value of Windows Server 2016 for your business and plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-qualified CCIE network experts can help your company to maintain your existing PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to plan, deploy, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need computer assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

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