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Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco routers, you could be using an outdated version of IOS, the control software powering almost all Cisco router as well as current Cisco switches. Cisco frequently publishes updates to IOS to fix problems, plug security gaps, or improve features. However, upgrading IOS or other Cisco operating systems can be a challenge, depending upon your Cisco equipment and your system environment. As an example, there may be limitations of local Flash storage that might cause a new software version to operate incorrectly. Progent's Cisco CCIE network engineers offer a broad selection of services related to updating Cisco IOS software or any Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run audits of your router software, recommend sensible updates, provision Cisco devices, transfer software images, activate and verify your update, optimize throughput, troubleshoot problems, and teach your network support staff how to take advantage of any important new features.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques enable IT organizations to optimize utilization, streamline network administration, and enhance workload availability and security. run multiple virtual machines on one physical computer. Typical applications for virtual servers include hardware consolidation, inexpensive hosts for programs that require older operating systems, and economical quarantining of application development or pilot environments from on-line ones. Progent's virtualization technology engineers can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server support. Progent can deploy virtual machines to maximize speed, fault tolerance and ease of administration while simultaneously lowering costs; suggest and validate business recovery strategies that reduce productivity loss in the event of a catastrophic failure; and deliver ongoing maintenance, troubleshooting, and consulting services as computer technology advances.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of email messages and attachments and preventing the transmission of confidential or inappropriate information or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and keep in compliance with industry privacy standards and regulatory mandates including HIPAA and Sarbanes-Oxley. Find out about the complete ProSight series of low-cost managed services for small and medium-size organizations.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager increases the reliability of business-critical programs by proactively detecting and helping to resolve problems before they can crash a server. System Center Operations Manager can optimize system performance by examining predefined performance levels and use profiles on key servers, enabling network managers to be more efficient in adding performance-related products and to eliminate trouble areas before they bring about severe network traffic jams. However, setting up Operations Manager to take full advantage of this complex monitoring software can be tricky. With more four years of background with the NetIQ software upon which MOM is based, Progent's network experts can help you select the right Operations Manager components, install and integrate Operations Manager, and generate specialized rules, scripts, reports and alarms for your IT system. Progent can also record Operation Manager's server monitoring policies and procedures for your IT department.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key features initially designed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to assess the advantages of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, design an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade strategy, train your IT administration and technical support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment gives you the highest possible business benefit.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide affordable online consulting to help your business to plan, configure, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your IT network.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange 2016 Server experts can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).



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If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are looking for technical help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.
















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