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Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified experts can show you how to install Microsoft Outlook:Mac or Microsoft Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Mac systems can collaborate, enabling Mac users to get and send messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to meetings with your Exchange account. Progent's Outlook Mac and Entourage:Mac specialists can verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized webinar education for Outlook for Mac and Microsoft Entourage:Mac.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have some mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical problems and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on time and on budget. To learn more about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services cover a wide range of load balancing technologies including server balancing, business software balancing, and LAN/WAN infrastructure routing. Progent's engineers can help your company to enhance network dependability and performance by implementing load balancing capabilities built into products such as Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network LBM, the Network Load Balancing mechanism of Microsoft Windows Server 2012, Cisco Switches and Cisco IOS-based Routers, Citrix Metaframe, and F5 BIG-IP.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange 2010 for digital voice messaging include speech-to-text conversion for quickly searching your stored voice mail rather than listening to each call, digital attendants to answer callers and help them to navigate your voice mail menus, programmable call answering processes to route or scan calls based on Caller ID or contact data, and text messaging alerts concerning missed calls or voice mail. Progent's Exchange 2010 consultants can assist you to assess the business advantages and engineering risks of replacing your existing PBX technology with a voice mail environment based on Microsoft Exchange 2010, design and install Microsoft Exchange Server 2010 with unified messaging functionality, and deliver continuing remote consulting support and maintenance expertise to speed up your payback for integrating Microsoft Exchange Server 2010's digital voice technology.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for enterprise customers, Progent uses a structured approach based on predetermined milestones in order to meet budgetary, scheduling, and technical targets while minimizing business disruption. Progent's methodology follows industry project management standards derived from the leading practices described in the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to create a detailed list of IT services delivered and to help in ongoing network maintenance.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants offer online and on premises expertise to assist you with any aspect of business intelligence reporting from debugging or modernizing reports to designing and deploying an advanced business intelligence solution. Progent's BI experts can help your company to maintain your existing reporting environment, help you to upgrade reports from a legacy reporting product to a modern solution, and deliver custom online mentoring tailored to your individual requirements. Progentís business reporting consultants offer expertise in all popular business intelligence reporting platforms including the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in planning, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have in-depth background in diagnosing difficult Active Directory challenges such as replication problems, multi-domain partition implementations, corrupted AD objects, clean-up of residual beta software configuration objects in live AD environments, and fixing of failed installations of AD and AD-dependent applications. In addition, Progent is skilled in using advanced Active Directory utilities such as NTDSUTIL and NETDIAG. Progent can also recommend deployment techniques that address important areas such as AD naming standards, hierarchical model, IT management model, selection and design of group policy objects, as well as security and monitoring specifications. Progent can also analyze the implications of alternate server and service configurations on capability and speed.

Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients online or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently following best practices.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE configuration experts can assist your business to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective online or on-premises support to help companies to move smoothly to an advanced communications ecosystem that offers fast ROI. Progent's Gold-certified Microsoft collaboration consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-platform IT network that combines Linux/UNIX and Microsoft servers, Progent can offer security consulting by providing a CISSP-certified IT expert to assist your entire business in a extensive range of security areas. CISSP Certification recognizes expertise with a worldwide standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your organization in a broad range of security fields including:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Data Encryption
  • Telecommunications, Network and Internet Security
  • Business Continuity Planning
  • Law and Ethics

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    If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you require technical assistance, IT outsourcing, or top-level services from a certified Progent professional, call 831-600-4300 or visit Contact Progent.

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