More Questions and Answers
What Types of organizations can Progent help?
Progent specializes in providing IT outsourcing and consulting services for small businesses plus branch office support for nationwide or multi-national enterprises. Progent's typical small business customers have between 10 and 250 users
at a site and cannot justify the time and cost required to maintain a large team of system engineers who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important business information system technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange Server 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For nationwide or global enterprises with branch offices in Northern California, Northern California, Progent can be a seamless local extension of corporate IT management. Very small businesses find it affordable to use Progent's local or remote support services on an as-needed basis for tasks such as server installation, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.
What are the advantages of Progent's model for remote support?
Many computer system problems can be fixed immediately by Progent's group of remote service experts. This minimizes lost productivity that can result from waiting for an on-site consultant to appear in person. In addition, many independent consultants and IT consulting groups require minimum on-site billing that can convert a 10-minute visit into a 2-hour expense. Progent’s practice of charging by the minute and charging only for support that is delivered permits Progent’s remote support experts to resolve hundreds of minor issues daily at the least feasible expense. In addition, the security of having reliable access to Progent's large team of IT consultants opens the door to a new world of sophisticated IT technologies that typical small organizations might otherwise shy away from because of the risk of having inadequate expertise.
My business application needs 24x7 support. Can Progent help?
Progent can provide 24x7 local computer help and IT outsourcing services in
the San Francisco Bay Area. Progent's 24x7 Information Network Support Services include the services of some of the the Bay Area's most experienced Microsoft-certified information technology experts, the latest network management software, and cost-effective service programs to keep your IT network available and productive.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for major businesses, Progent uses a phased approach based on predetermined milestones in order to achieve economic, scheduling, and technical goals while avoiding business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices incorporated in the
Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, pilots, required adjustments, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to assist in ongoing system support.
Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.
Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages built around the proactive problem solving abilities of Microsoft Operations Manager (MOM), a cutting-edge network management software solution that monitors the reliability, performance and security of your information network and detects problems before they can disrupt your system. To provide additional understanding about the performance and robustness of your system environment, Progent can help you deploy and operate popular network monitoring tools based on the Linux operating system.
How does Progent document the support services provided to my business?
Progent's detailed network service reporting system provides complete records for all client support. Each Progent technical team member has complete available all the records of billed services performed by any staff member to every customer. This record of problems and fixes, plus false alarms and missteps, is filed as a readily accessible and searchable in-house information repository that allows Progent's network consultants to share their experiences company-wide so that the net efficiency of Progent's support grows continually.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services offer your Linux developers access to experienced IT support experts to build and manage your IT network without the expense and hassle of keeping a large in-house administrative and support team. Progent's IT outsourcing allows Linux developers to concentrate their technical skill on vital business projects while still enjoying the rewards of first-rate IT service. Progent has produced a Small Business IT Outsourcing White Paper that details how outsourcing can save you money and improve productivity.
What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team provides in-depth consulting knowledge in special application areas, letting you to tailor fast, affordable and comprehensive IT solutions that meet the unique needs of your business. Progent's line-of-business software developers can help you customize Microsoft's major eCommerce-capable products including:
Microsoft Business Solutions-Microsoft Dynamics AX
Microsoft Business Solutions–Navision Software
Microsoft Business Solutions–Great Plains RMS
Microsoft Business Solutions-Dynamics SL
How can Progent enhance my network security?
Progent's security services include a comprehensive
security audit, disaster recovery, virus
protection and deletion, spam filtering, firewall technology, ISP
relationships, backup strategy definition, and planning for secure
commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security,
acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.
What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center consultants know how to enhance your IT system's fault tolerance and capacity by helping you choose a Data Center that meets the particular requirements of your business, including geographic proximity, size, connectivity, affordability, and value-added extras and services.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad array of security solutions from Microsoft and Cisco, Progent delivers small and medium size businesses seasoned consulting for technologies from other leading
Firewall and VPN suppliers such as
Check Point Software,
WatchGuard,
Juniper Networks,
SonicWALL, and
Symantec.
More Questions and Answers
If your small business is in Sonoma County
and you are looking for technical help, information technology outsourcing, or professional services from a Progent expert:
Call 707-303-4400 or send email to information@progent.com
