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Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, validation, and training to assist your company to respond to potential catastrophes, reduce downtime for your vital network functions, eliminate data loss, and meet regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your management and network administration staff to provide risk evaluation, define dependencies, identify the resources needed to operate your organization, determine business-critical network services and define allowable restoration times, select hot backup centers, set up safe remote access capability for key workers, implement notification mechanisms and assign responsibilities for personnel, document a comprehensive recovery plan, and provide training for key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure cloud.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones typically demands that you set up and fine tune many key pieces of your wireless environment such as access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide online and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, supporting and repairing business network environments based on Windows Server 2003, and can support your move to Windows Server 2012 R2 from older releases of Windows Servers or from Multi-OS environments. Progent's migration support services cover planning, installation, configuration, validation, education, and remote troubleshooting. If you are planning on creating a hybrid network model that combines local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Why should a small business outsource IT support?
Whether it means planning network infrastructure, setting up or outsourcing a Help Desk, rolling out an updated messaging system, or creating an web-based business application, outsourcing your system technical services can control costs and reduce uncertainties, enabling IT service costs to grow in a more steady and controlled way than is possible by establishing a large, all-purpose internal IT organization.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager offers small and medium-size businesses near-continuous backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive backup for critical workloads such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft certified SCDPM 2016 consultants can help you to plan, implement, administer, and repair a multi-site backup/recovery system built around DPM 2016. Progent can assist you to migrate from a previous version of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide as-needed guidance to resolve technical bottlenecks or deliver end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and within your budget.

Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Microsoft Windows Server 2012 R2 server clustering migration support, Microsoft Windows Server 2008 R2 failover clustering support services, and Windows 2003 clustering consulting to help your IT organization design clustered server configurations that can provide world-class uptime, even for routine maintenance functions. This high-availability is feasible because a single server in a cluster can be brought down for maintenance work without impacting users. Server clustering also allows support staff to install critical security enhancements during normal working hours without impacting user productivity.

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint consulting services since the initial product was published over a decade ago, and Progent has the scope of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management services or can help in specific tasks related to your SharePoint 2013 migration.

What VMware virtualization products are supported by Progent?
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable uptime for key applications by offering centralized, cross-platform tracking of physical and virtual resources installed throughout local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite expertise to help businesses of any size to plan, implement, tune, enhance and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consultants can help you to migrate to Operations Manager 2016 from older versions or from different IT infrastructure monitoring platforms, or combine multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 scope to incorporate infrastructure based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a variety of platforms such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    How Can Progent Help with Windows Server 2008 R2?
    Progentís Gold-certified Server Platform engineers can help you to migrate efficiently to Windows Server 2008 R2 and can optimize the benefits of Windows Server 2008 by delivering support that include network planning, server integration, virtualized servers and storage, clustering set up, disaster recovery process planning, security strategies, affordable and secure online access, webinar training, and remote consulting service and technical support.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and computer consultant has access to the technical and educational tools needed to deliver the best network support available. Progent has world-class expertise in the design, implementation and maintenance of Microsoft-based information network solutions. Progent's Microsoft-certified consultants offer Active Directory expertise, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 Server consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 consulting and support, plus Windows 10 planning consulting, Windows 8.1 expertise, Microsoft Windows 7 technical support, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP development.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon Web Services (AWS) planning and integration experts can provide cost-effective remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional expertise or Progent can deliver comprehensive project management outsourcing to help you migrate smoothly to the Amazon AWS platform.

    Does Progent support all major data backup/recovery products and services?
    Progent's backup and restore experts can provide help for a broad range of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent offers expertise for leading backup platforms such as Acronis, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist you to design, enhance, or maintain backup systems for a variety of architectures such as local, remote, cloud-based, or a mix.

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    If your small business is in Sonoma County and you require technical help, IT outsourcing, or top-level services from a certified Progent professional, call 707-303-4400 or visit Contact Progent.

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