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Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange 2016 provides important improvements compared to previous versions of the Exchange platform with innovations such as built-in capability for fault-tolerant mailbox server clustering known as Database Availability Groups or DAGs support for commodity disk storage to slash the cost of large inboxes, a more powerful OWA web client compatible with all popular browsers, sophisticated voice mail capability featuring voice-to-text conversion, and a variety of utilities for improving data protection and regulatory compliance. Microsoft calculates that if judiciously deployed, current versions of Microsoft Exchange Server can reduce messaging expenses by 50-80%. Since Microsoft has stopped supporting Exchange Server 2003, organizations have another reason to ask Progent's Exchange 2016 Server engineers about upgrading to the latest version of Exchange.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or on-premises access to a certified CCIE engineer to help your business to plan, install, manage and troubleshoot unified communications environments built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting companies of all sizes to create advanced collaboration ecosystems by delivering expert services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones configuration, and wireless IP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer consultants can help your company to evaluate the business benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can also analyze your current XenServer deployment and help you to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 improves the performance and streamlines the implementation of DAGs, which offer an automatic failover cluster for maximum uptime. DAGs in MS Exchange Server 2016 lower failover delay by as much as 33% compared to Microsoft Exchange 2013. Additional enhancements include configuration defaults that adhere to leading practices for fault tolerance. Progent's certified Exchange consultants offer DAG expertise to assist your business to plan, deploy and manage a DAG solution the offers advanced security for your Exchange mailboxes.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers improves throughput and offers fault tolerance by working around crashed servers in a load-balanced farm. Progent's load balancing engineering services address a wide selection of high-availability load balancing technologies such as network load balancing, load balanced application software, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing technologies for which Progent can provide consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a converged voicemail solution that facilitates teamwork by providing a variety of alternatives for accessing voice messages within an environment that is easy to deploy and manage. Unity Connection lets you access and manage your voicemail from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment gives you maximum competitive value.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has managed the design and implementation of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent established Progent in order to meet the needs of small businesses who can't justify the high cost of supporting a large IT group but who still require information networks with enterprise-class reliability, protection, and responsiveness.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 consultants can help companies of any size to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that offers quick return on investment and enables better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with each other and with additional key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems between various releases of Microsoft Office and can provide live online Microsoft Office and Office 365 training to individuals and groups.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer advanced support in implementing and operating all versions of Microsoft Project and can provide a wide range of affordable remote support services following industry best practices to assist organizations of any size to get all the advantages of this leading project management solution. Services available from Progent include system planning, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized online training classes.

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If your small business is in Sonoma County and you need technical assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-303-4400 or visit Contact Progent.

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