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How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the advantages businesses of any size can gain by outsourcing IT consulting and other information technology services. Progent has also created IT Outsourcing datasheets for three service offerings designed for small and medium sized companies.

What are the advantages of Progent's model for remote support?
Many computer system issues can be resolved quickly by Progent's group of remote service engineers. This eliminates lost network availability which can result from waiting for an on-site engineer to show up in person. Furthermore, many freelance engineers and IT service groups require minimum on-site charges that may convert a ten-minute visit into a two-hour expense. Progentís model of billing per minute and billing exclusively for support that is delivered allows Progentís remote support engineers to resolve hundreds of minor issues daily at the lowest feasible expense. In addition, the confidence of knowing there is ready access to Progent's expert team of technical professionals opens the door to a new realm of powerful network solutions that typical small companies might otherwise rule out because of the risk of having insufficient expertise.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop solutions lower the work needed for IT administrators to set up software programs so they are standardized across an entire workforce, provide the power to manage rights to business data, and enable quick installation of additional or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines desktop access, improves responsiveness, tightens security, centralizes management, and offers an almost seamless user experience. Progent's Windows Server 2016 engineers can assist your company to assess the business advantages of Microsoft's desktop virtualization solutions, set up test and production environments, optimize your system architecture to accommodate virtualized desktops effectively, assess and resolve security problems, and train your network managers to follow best practices to gain a fast ROI from desktop virtualization.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to design and install a Wi-Fi wireless LAN customized for your facilities, offering you a WLAN that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service. Progentís on-premises wireless survey features onsite walkthroughs, spectrum and data protection audits of your current wireless network, analysis of your site's floor plans, testing for radio frequency interference, RF propagation modeling, selection of optimum placement for client-requested Wireless Access Points (WAPs) including Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document defining a new wireless network.

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a variety of products such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer consulting help for server clustering with Windows Server?
    The failover clustering feature set built into the latest releases of Windows Server has been dramatically re-engineered to streamline the installation, configuration, and maintenance of clusters and to provide greater levels of system dependability, security, performance, and versatility. New or enhanced features include cluster Validation, easier setup and installation, improved cluster administration, new cluster infrastructure for maximum availability, hardened protection and quorum models, elimination of failure points, greater disk and memory capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can assist you evaluate the business benefits of Windows clustering, design and execute a deployment, educate your IT personnel to administer your failover clusters, provide ongoing consulting and support services, and create and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery experts can show you how you to design and build an affordable disaster recovery solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized organizations in Northern California and in major cities throughout the U two cost-effective outsourcing service programs based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printable spec sheet summarizing Progent's Network Monitoring Service Packages for medium size businesses, click:Network Monitoring Packages.

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's Microsoft Project Server experts can provide comprehensive online and onsite support services for Microsoft Project Server and for all Microsoft platforms that work closely with Project Server. Consulting services offered by Progent include Project Professional set up, SharePoint Server 2013 planning and deployment, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Office Excel and Office 365 Excel development, and Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist your company to optimize your environment to accommodate local, branch office, home-based, and mobile users so that they can utilize Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's network security experts can assist you to adopt and enforce security policies that safeguard important project information without disrupting efficient information sharing.

    Can Progent help us deploy System Center Data Protection Manager for automated backup?
    Microsoft System Center 2016 Data Protection Manager offers small to medium-size organizations near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to plan, implement, administer, and troubleshoot a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from an older version of DPM or from an outdated system, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide occasional expertise to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on time and within your budget.

    Where can I review testimonials from Progent's customers?
    Progent has provided remote or onsite IT consulting help to companies in each state in the United States. Many of these customers have expressed their appreciation to Progent through testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to learn what they have said about the quality of Progent's consulting services.



    More Questions and Answers

    If your small business is in Sonoma County and you require computer support, IT outsourcing, or top-level services from a certified Progent professional, call 707-303-4400 or visit Contact Progent.
















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