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What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants offer a wide selection of economical online consulting services to assist your organization to manage your existing Microsoft Word solution or help you to move to a current release of Office Word. Services available from Progent's Word experts include VBA programming, identifying and fixing compatibility problems between various releases of Word, interfacing Office Word with other Office apps like Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training classes tailored for individuals or groups.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange 2010 for software-driven voice messaging include speech-to-text conversion for quickly searching your voice mail rather than listening to every message, digital attendants to answer callers and assist them to navigate your voice mail system, rules-based answering processes to transfer or filter incoming calls based on ID or contact data, and text notifications about unanswered calls or messages. Progent's Microsoft Exchange 2010 experts can assist your company to evaluate the business advantages and technical risks of swapping your existing PBX solution with a voice mail environment powered by Microsoft Exchange 2010, design and deploy Exchange 2010 with integrated voice mail functionality, and deliver continuing remote technical help and management services to accelerate your payback for integrating Microsoft Exchange 2010's digital voice solution.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network consultants can help your company to plan and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from discontinued devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage environments that incorporate a combination of Juniper's software platforms.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, deploy, tune, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Does Progent support Lync Server 2013?
Microsoft Lync 2013 allows organizations of all sizes to build a manageable and protected communications environment that supports a BYOD computing style with IM, presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN calling across a broad assortment of desktop and handheld clients. Progent's certified Lync 2013 consultants can assist you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook, Excel and PowerPoint.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 Hyper-V consultants and Windows Server 2012 R2 support experts can help you evaluate the possible benefits of Hyper-V-based virtualization for your business, perform test implementations to validate Hyper-V's operation with your production software, evaluate your network architecture for smooth performance with virtualization technology, help you in moving to Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your network management staff to track and manage Hyper-V, offer expert consulting support for improving the security of your virtual servers, establish and test disaster recovery procedures that maximize system availability, and provide continuing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk services.

How can we outsource our network management to Progent?
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, update management, automated backup/recovery, infrastructure management, private cloud hosting, and network infrastructure documentation management. To download Progent's white paper about the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery between datacenters that are as far as 185 miles (300km) apart from each other. Progent can provide access to a certified NetApp MetroCluster expert who can help your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing guidance with procedures like assigning shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery system to show compliance with industry standards and government mandates.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange Server 2016 enhances the performance and streamlines the implementation of DAGs, which offer automatic failover for high availability (HA). DAGs in MS Exchange 2016 lower failover delay by as much as one third relative to Microsoft Exchange 2013. Additional improvements cover setup defaults that enforce industry best practices for data protection. Progent's certified Exchange consultants offer DAG support services to assist your business to plan, implement and administer a DAG environment the provides advanced security for your Exchange mailbox servers.

Does Progent offer consulting help for server clustering with Windows Server?
Progent can provide Microsoft Windows Server 2012 R2 server clustering integration services, Microsoft Windows Server 2008 clustering expertise, and Microsoft Windows 2003 Cluster Server support to help your company design clustered server configurations that offer ultra-high uptime, even for normal maintenance operations. This non-stop capability is possible because a single server in a cluster can be brought off-line for servicing without impacting users. Clustering also enables support personnel to perform vital security enhancements during normal working hours without impacting user productivity.

Where can I review testimonials from Progent's customers?
Progent has delivered online or on-premises network support service to organizations in every state in the country. Many of these customers have shown their appreciation to Progent through testimonials to the quality of Progent's support personnel. Take a look at Progent's client testimonials to learn what they have said concerning the quality of Progent's network support services.

How can Progent help large enterprises?
Progent's consultants can help large businesses to plan, execute, and support major rollouts of key Microsoft, Cisco, and Oracle RDBMS technology by providing services such as Active Directory (AD) consulting, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, SQL Server 2012 DBA services, Cisco network infrastructure design and troubleshooting, Oracle database administration services, MySQL consulting, and project management support. Progent has worked with some of the world's largest enterprises to integrate mission-critical information technology solutions based on Microsoft technology and can offer transparent branch office support services to large companies with branch offices in the Bay Area or in major cities in the United States.



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If your small business is in Sonoma County and you are in need of technical support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 707-303-4400 or visit Contact Progent.
















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