San Francisco North Bay
Sonoma County, Santa Rosa, Healdsburg:

Does Progent offer advanced training for Microsoft Word?
Progent offers companies in the San Francisco Bay Area and major cities throughout the U.S. a certified professional with knowledge of the latest functions of Word. A support specialist from Progent's Experts Team can provide one-on-one MS Word training to keep your organization current with Microsoft Word.

In addition to onsite classes, Progent also offers live online webinar education classes for Microsoft Office Word. Virtual online classes are a versatile, affordable, and efficient option for teaching your workers the many office productivity tools built into Microsoft Office Word. Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent provides extensive support services for Microsoft Small Business Server 2003 and 2008 including a special network support offering that lets you outsource all your network administration, IT support and help desk needs to Progent's experienced group of Microsoft-certified consultants and technicians. You get top-level IT support without the cost and hassle of supporting a large internal IT organization.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can help your business to develop web applications that are integrated with sales and inventory software to minimize the expense and maximize the dependability of on-line commerce. Progent can help you to configure a secure, reliable e-commerce infrastructure and create specialized web applications based on standard tools and or customize standard applications so that they accommodate your special business requirements.

Can Progent help with web development?
If you want to revamp your production Web pages, create in-house Webs for areas such as human resources or employee training, build a powerful Web presence for a new venture, or design enterprise-class, data-driven Web solution, Progent can provide skilled and knowledgeable Web architects and programmers. Progent's experts can also show you how to configure and maintain a safe, reliable server and telecom infrastructure that include remote and wireless access, to support your Web applications.

What are the benefits of the IT outsourcing packages from Progent?
By making sure that the proper vendor service agreements are in place and that your IT system has secure high-performance remote access, Progent's IT outsourcing packages prepare for rapid fixes for computer problems as well as fast and low-cost IT help via remote monitoring and repair. Progent can save you money by assisting you to build specialized scripts that permit MOM implement complex repair procedures which would otherwise require the manual intervention of technical personnel. When you require in-person troubleshooting expertise from Progent's certified service staff, you will receive service rate reductions and priority response.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP consulting for a range of programs such as:

Why should a small business outsource IT support?
Whether it involves designing IT system infrastructure, establishing or outsourcing a Help Desk, rolling out a new email solution, or building an on-line business system, outsourcing your network technical services can contain expenses and minimize risks, enabling network service expenses to grow in a more steady and gradual fashion than is possible by establishing a large, all-purpose in-house IT staff.

Does Progent support Microsoft Operations Manager (MOM) software?
Progent has extensive background both providing System Center Operations Manager consulting services and utilizing this powerful server monitoring tool. Progent offers small and mid-sized businesses two basic outsourcing support offerings based on Microsoft System Center Operations Manager:

• Network Monitoring Package
• Full-service Network Monitoring Package

To download a single-page printable datasheet about Progent's two outsourcing support packages for medium size businesses, click:
Network Monitoring Packages.

What pricing structure does Progent use for support services?
Progent's simple per-minute service model requires no complicated contracts, minimum fees or invisible charges. Many competitors require minimum billing or other additional expenses that drive up service invoices. For remote support from Progent, you are billed only for the actual hours spent working on your support issue. If it only requires fifteen minutes to correct your problem, then you are invoiced only for fifteen minutes. For scheduled on-premise support service booked more than one day in advance, you are billed only for the time when our consultant is actually at your location solving your network. No extra onsite charges or travel expenses. Only Progent's competitive by-the-minute rate. For urgent same-day on-premise support visits, you may have to pay for our consultant's travel time, but never a higher emergency billing rate.

Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 features improvements in capability over Exchange 2000 and 2003 Servers in key areas including disaster recovery, performance, security, wireless connectivity, collaboration and ease of administration. Progent can show you how to upgrade from earlier versions of Exchange to Exchange Server 2007 seamlessly so that your network is not brought down. Even for complex multi-server or multi-location upgrades, Progent has the background to finish your project quickly and economically. Progent's Microsoft Exchange help, troubleshooting and consulting offerings include assistance with the configuration of outside vendor enhancements that are best aligned to your company goals.

Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet connectivity experts and Cisco CCIE-certified consulting professionals can help you apply the latest connectivity technology to implement affordable non-stop Internet connections.

Call 707-303-4400 or send email to information@progent.com