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What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative aspect of Macintosh environments by offering consulting services and training in imaging, audio, and multi-media. Progent's consultants offer Apple Mac application software education for creative tools that include Photoshop, Illustrator, InDesign, Adobe After Effects, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with complex projects such as scanning or digitizing audio or motion video or installing an commercial grade post-production facility.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your company does not currently have a full-time information system strategist, Progent's part-time CIO service can provide the help of an experienced information officer on a temporary basis to help with vital jobs such as growth strategies, rationalizing IT spending, creating TCO models, workflow reengineering, contract review, information security, cash flow predictions, streamlining data center administration, Help Desk management, patch control, network monitoring, and business continuity planning.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was established in 1999 to certify the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide expertise with any of the security disciplines covered under GIAC accreditation such as auditing network security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting incidents.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 consulting experts can provide a range of consulting services to help companies of any size to deploy, administer, and support IT systems that include desktops, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project managers can assist to create testing labs to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 migration projects based on industry best practices. Progent's consultants can also provide Windows 10 planning and migration assistance.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can assist you to migrate to Aironet wireless access points and Cisco wireless controllers that are compatible with the recently approved 802.11ac Wi-Fi specification, enabling you to triple the speed for your wireless network while expanding the signal coverage.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for clients who desire to increase their understanding of critical office productivity tools and network infrastructure. Learn more about Progent's Office Word and Office 365 Word custom training, Office Excel and MS Office 365 Excel classes and programming help, MS Project training, and seminars on Apple Mac application software. Progent also offers interactive online webinar education seminars. Virtual online classes offer a flexible and low-cost way for teaching your IT team to use a broad selection of key applications.

Progent also provides itemized documentation for all delivered services. These in-depth service reports offer your internal IT staff a convenient and helpful history of key technical issues surrounding your network and can shed light on how to anticipate and resolve problems to come.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 support experts can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, perform test implementations to verify Hyper-V's operation with your production applications, evaluate your network architecture for smooth operation with virtualization technology, assist you in migrating to Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, educate your network management staff to track and administer Hyper-V, provide expert consulting help for improving the protection of your virtual servers, establish and test disaster recovery processes that optimize system availability, and provide continuing consulting and maintenance including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís network monitoring and reporting service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of all vital IP-based devices that constitute your entire IT environment. When ZENO uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt or take down network.

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If your small business is in Sonoma County and you require technical help, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 707-303-4400 or visit Contact Progent.

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