Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple and Microsoft certified support experts can help you set up Microsoft Entourage and Microsoft Exchange so your Macintosh users can interact with colleagues who use MS Outlook. With Microsoft Entourage 2004 for Mac, you can transmit and get email, search your Exchange global address list (GAL), exchange addresses, sync up your calendar and invite colleagues to meetings through your Microsoft Exchange account.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a wide range of security solutions from Microsoft and Cisco, Progent delivers small and medium size organizations seasoned consulting for products from other leading Firewall and VPN suppliers such as Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the reliability of mission-critical applications by proactively detecting and helping to fix problems before they are able to bring down a server. Microsoft Operations Manager can optimize system throughput by checking selected performance levels and usage patterns on critical servers, allowing network support staff to be more proactive in integrating performance-related products and to eliminate problem areas before they bring about serious network traffic jams. However, setting up Microsoft Operations Manager to take complete advantage of this feature-rich monitoring software can be a challenge. With more four years of experience with the NetIQ software upon which MOM is based, Progent's network experts can help you pick appropriate MOM components, deploy and configure MOM, and create specialized rules, scripts, reports and alerts for your network environment. Progent can also document MOM's network monitoring rules and procedures for your IT department.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a fast and affordable way to get secure, high-speed data connections between buildings. This can eliminate the expense of an additional leased line, provide an emergency fall-back communication link, or act as an inexpensive data backhaul. By reducing installation expense and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.

How can Progent help large enterprises?
Progent's technical staff can help large enterprises plan, execute and support major rollouts of core Microsoft technology including Active Directory, Microsoft Exchange 2007 Server, SMS Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate mission-critical information technology solutions powered by Microsoft technology and can deliver local consulting services to nationwide businesses with branch offices in Northern California or in major cities in the U.S.

How can Progent make 24x7 support affordable for a small business?
Even if your information technology budget is small, Progent offers affordable network support packages that will give your business computer system the robustness, security and speed your business needs. Progent's 24x7 Network Support Services include the capability of some of the San Francisco Bay Area's most knowledgeable Microsoft-certified and Cisco-certified IT experts, the latest network management technology, and budget friendly service programs to keep your mission-critical network applications and servers available and productive.

Does Progent support ERP and MRP applications?
Progent offers help with ERP and MRP solutions through application consulting professionals who can support Microsoft Dynamics products, software from other vendors, and legacy software that provide financials, ERP, MRP, project accounting, supply chain management, plus management systems for HRP, sales and marketing, retail, and distribution.

How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified consulting staff, with an average of greater than 10 years of background supporting Microsoft technology, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server engineers can also assist with migrating from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.

Can Progent help integrate UNIX and Windows environments?
Progent can show you how to deploy Microsoft Windows Services for UNIX (SFU) to provide compatibility between Windows and UNIX platforms. Windows Services for UNIX offers interoperability between Microsoft Windows Server and different types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and improved authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix subsystem features a comprehensive set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for porting applications.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for major businesses, Progent uses a structured technique based on agreed upon milestones in order to meet budgetary, scheduling, and engineering targets while minimizing business disruption. Progent's methodology utilizes industry project management standards based on the best practices described in the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, pilots, required adjustments, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to help in ongoing system support.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified engineers average more than ten years of information technology industry experience, in the trenches of business network support, performing a wide variety of technical projects for a broad spectrum of clients. Each Progent expert brings a set of personal best practices from this extensive industry experience, and these are further improved by the company-wide best practices training that Progent instills in its support staff. For larger projects, Progent consulting staff utilize the Microsoft Solutions Framework (MSF) model for large IT tasks which divides projects into discrete and manageable phases that decrease the possibility of a project getting out of control.

Can Progent help with web development?
If you want to improve your business Web pages, create internal Webs for applications such as human resources or employee education, produce a powerful Web presence for a new business, or develop enterprise-class, line-0f-business Web solution, Progent can give you access to talented and knowledgeable Web designers and developers. Progent's experts can also help you build and support a safe, robust network and telecom infrastructure that include remote and wireless connectivity, to back up your Web applications.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help you implement a secure, highly available e-commerce infrastructure and can offer assistance to you to develop web sites that are integrated with sales and inventory software to reduce the cost and maximize the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you design custom web applications using standard development tools and or customize standard applications so that they support your special business needs.

Call 707-303-4400 or send email to information@progent.com