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We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity consulting to help you design and implement high-availability architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and implement high-availability Inter-office connections based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.

What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-platform business environment with Linux/UNIX and Windows servers, Progent offers security support by giving you access to a CISSP-certified network professional to assist your whole business in a extensive selection of security concerns. CISSP Certification denotes expertise with an international standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a variety security fields including:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Solutions and Methodology
  • Software Development Security
  • Operations Security
  • Site Security
  • Data Encryption
  • Telecom, Network and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help avoid reputation loss and stay compliant with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Learn about the complete ProSight series of value-priced network management outsourcing services for small businesses.

    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services (IIS) 7.5, Which is included with all releases of Windows 2008 Server R2, is a powerful role for web site hosting and web application development. The new release offers enhanced security, dependability, scalability, and troubleshooting while also delivering significant enhancements in automated management. A variety of familiar extensions to Internet Information Services have been built into the 7.5 release such as the rules-based Request Filter Module (previously known as URL Scan), which can prevent potentially harmful HTTP requests from being run by web applications. Progent's IIS consultants can help your company to deploy IIS 7.5 as well as the recent extensions to IIS Manager such as the GUI for controlling FastCGI programs.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's certified Office Word and Office 365 Word experts can provide a broad range of affordable online support services to help you to manage and troubleshoot your legacy Microsoft Word solution or assist you to move to a current release of Microsoft Office Word. Services offered by Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, integrating Office Word with different Microsoft Office applications such as Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet integration, and remote Office Word and Office 365 Word training tailored for individuals or groups.

    What pricing structure does Progent use for support services?
    Progent's simple per-minute engagement model requires no complex contracts, retainers or invisible charges for standard service. Many service organizations require minimum billing or other extra expenses that drive up service invoices. For online support from Progent during regular business hours, you pay only for the documented hours spent fixing your problem. If it only takes fifteen minutes to correct your problem, then you are billed only for fifteen minutes. For scheduled on-site maintenance service booked more than one day in advance, you pay only for the time when a Progent consultant is present on-site solving your problems. No extra on location charges or travel fees. Just Progent's competitive by-the-minute billing rate. For emergency same-day on-site support calls, you may have to pay for our consultant's travel time, but never an increased emergency rate.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper-certified network consultants can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants can provide support for Juniper's premiere network control software to enable your business to streamline the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that incorporate a mix of Juniper's software platforms.

    How can Progent help us monitor and manage our servers and desktops?
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity. Learn about Progent's entire ProSight portfolio of affordable managed services for small and medium-size businesses

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless access point experts offer online and onsite support to assist businesses of all sizes to plan, install, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or computing device. (See Cisco Meraki switches configuration and management.)

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a form of co-sourcing that allows your internal IT organization to take advantage of the server monitoring services of an outside consulting firm. If your business has a small in-house IT team, Progent's Managed Network Monitoring outsourcing program is an economical way to maximize network reliability, performance and security.

    Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and installs Microsoft Operations Manager
  • Progent sets up a remote Operations Manager server to track your network
  • Progent provides Help Desk support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent provides regular IT maintenance including application of service packs and security patches
  • Hardware must be under vendor's on-premises warranty service

    How can Progent help us protect our network from ransomware and other modern threats?
    Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about the complete ProSight portfolio of low-cost outsourced network management services for small and mid-size organizations.

    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and local installations of Exchange. This allows you to have certain Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any facet of planning, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical problems and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is carried out on schedule and on budget. For more information about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consultant to help your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, supports popular handheld devices, allows one-time sign-on with Microsoft Azure Active Directory, and tightens security. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to address the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

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    If your small business is in Sonoma County and you are in need of computer help, information technology outsourcing, or advanced expertise from a certified Progent professional, call 707-303-4400 or visit Contact Progent.

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