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Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration support specialists can assist your organization to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit processing, plan an economical upgrade process that minimizes business disruptions, and provide timely remote help to aid you to configure 64-bit operating systems and application software on your existing hardware. Progent's Microsoft-qualified computing engineers can assist you to install the 64-bit versions of Microsoft products such as Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer in-depth support in implementing and using all editions of Microsoft Office Project and can deliver a wide variety of cost-effective remote support services following industry leading practices to help organizations of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include system design, installation and upgrades, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized online training.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified IT experts have in-depth information technology industry experience, in the trenches of business network support, performing a multitude of IT tasks for a broad assortment of clients. Each Progent IT professional carries a set of personal best practices from this broad industry background, and these are further refined by the corporate-wide leading practices education that Progent teaches its support staff. For larger projects, Progent technical team members employ the Microsoft Solutions Framework model for task management which divides projects into discrete and manageable phases that reduce the risk of a project getting out of control.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of outsourcing that allows your internal IT staff to benefit from the system monitoring services of an outside IT support group. If your business has a small in-house IT group, Progent's Managed Network Monitoring outsourcing package is an affordable way to increase network reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and configures System Center Operations Manager
  • Progent deploys an off-site Microsoft Operations Manager server to monitor your IT system
  • Progent provides Help Desk support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes network trouble spots
  • Progent performs regular IT management including installation of service packs and security updates
  • Network Appliances must be covered by vendor's on-premises warranty program

    Does Progent offer fast and affordable network health audits?
    Prosight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner and safer Active Directory environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. To learn more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

    Can Progent help us integrate and manage Android smartphones?
    Progent's Android phone and tablet integration expertise have years of experience providing remote and on-premises support for organizations of any size who want to integrate Android phones into their information systems so that users can be productive from virtually anywhere. Progent has the breadth of know-how to solve network problems that span multiple manufacturers and that entail a mix of older and current technology. Progent offers affordable online technical support to assist you with any facet of planning, configuring, managing and maintaining your BYOD environment. Progent can deliver as-needed support to assist you to handle particularly stubborn technical issues, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid network environments and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones and tablets securely and productively.

    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's SQL Server developers can assist you to create and maintain applications that utilize Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to build scalable, easy-to-manage SQL Server database applications and knows how to team with a client's IT staff to deliver projects in a cost effective and cost-effective way. Progent for can help you to create Microsoft SQL Server solutions by providing a wide array of professional services including requirements analysis, data tier architecture, data integrity, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, reusable schema, replication mechanisms, security, and fault tolerance.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper Networks-authorized network consultants can assist you to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to help your business to streamline the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you manage networks that incorporate a mix of Juniper's software platforms.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group (DAG) is the foundation of high availability (HA) and resilience for Exchange 2013 Mailbox servers. First offered in Exchange Server 2010, a DAG is a group of up to 16 Mailbox servers where any server in a DAG can host a replica of an Exchange mailbox database from a different server in the group. DAG servers cooperate with one another to recover unassisted from breakdowns that affect MBX databases. Progent's Microsoft certified Exchange consultants can provide Database Availability Group support services to help you plan, install and manage an HA environment for your Exchange mailbox servers. In addition, Progent's Microsoft Exchange 2016 Server consultants can help you move your Microsoft Exchange 2013 DAG deployment to Microsoft Exchange Server 2016.



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    If your small business is in Sonoma County and you are in need of computer support, IT outsourcing, or top-level expertise from a certified Progent professional, call 707-303-4400 or visit Contact Progent.
















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