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Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a converged voice messaging platform that accelerates collaboration by providing flexible set of alternatives for retrieving calls and messages within an environment that is simple to deploy and maintain. Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and enterprise satellite offices with as many as 500 workers. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE deployment gives you significant competitive advantage.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a software-based appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help your business to plan, configure, manage and troubleshoot a BDR system based on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consulting and management.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization engineers can help your company to evaluate the strategic advantages of XenServer and other Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your existing Citrix technology environment and show you how to enhance consolidation, performance, protection, uptime, and disaster recovery.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Exchange Server 2010 for software-driven voice messaging include speech-to-text conversion for rapidly searching your voice mail instead of listening to each message, automatic attendants to answer callers and help them to work through your voice mail system, programmable answering processes to forward or scan incoming calls based on ID or contact data, and text alerts concerning missed voice calls or messages. Although Exchange 2010 remains a widely used unified messaging solution, improved releases of Exchange Server have replaced it. Progent's Exchange 2010 experts can help your company to maintain and repair your existing Exchange 2010 environment. Progent's Exchange Server 2016 experts and Exchange Online cloud solutions specialists can also help you assess the business benefits and technical risks of migrating to a modern, edition Exchange Server.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 consultants and Windows Server 2012 R2 consulting experts can assist you to evaluate the possible benefits of Hyper-V-based server virtualization for your company, conduct test installations to validate Hyper-V's operation with your production applications, assess your network architecture for optimal operation with virtualization solutions, assist you in moving to Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, train your network management staff to monitor and administer Hyper-V, offer expert consulting support for enhancing the protection of your virtual servers, establish and test disaster recovery processes that maximize network availability, and provide continuing consulting and technical support including affordable remote repair and turn-key Help Desk services.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for enterprise customers, Progent follows a phased approach based on defined milestones in order to meet budgetary, timing, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to provide a comprehensive list of IT services delivered and to help in ongoing network maintenance.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange Server 2016 enhances the performance and streamlines the implementation of Database Availability Groups, which offer automatic failover for high availability (HA). Database Availability Groups in MS Exchange Server 2016 lower failover delay by as much as 33% relative to Exchange Server 2013. Other improvements include configuration defaults that adhere to leading practices for disaster recovery. Progent's Microsoft certified Exchange consultants offer DAG expertise to help you to plan, implement and maintain a DAG environment the offers world-class protection for your Exchange 2016 mailbox servers.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and on-premises installations of Exchange. This permits you to have some mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget. For details about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is an important part of any overall network security strategy. Progentís security professionals can perform extensive unannounced intrusion security tests without the knowledge of your organization's in-house network support staff. Stealth penetration checking shows whether current security monitoring systems such as intrusion detection warnings and event log analysis are properly configured and actively monitored.

How can we outsource our network management to Progent?
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, patch management, cloud-based backup and disaster recovery, infrastructure management, private cloud hosting, and network documentation management. To download Progent's eBook about the advantages of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.



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