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Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight portfolio of managed services for small organizations.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your internal IT team to take advantage of the server monitoring services of an outside IT support firm. If your operation has a small internal IT organization, Progent's Managed Network Monitoring co-sourcing package is an economical way to increase system reliability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs assessment and installs Operations Manager
  • Progent sets up a remote Operations Manager server to monitor your IT system
  • Progent provides Helpdesk support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves network trouble spots
  • Progent provides regular service management including installation of service packs and security patches
  • Network Appliances must be under vendor's on-site warranty program

    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting and management outsourcing service offers advanced virtual server technology, a world-class data center, plus the technical experience of Progent's Microsoft-qualified engineering team to give small companies a complete network outsourcing solution that enhances network reliability and security, eliminates administrative hassle, and cuts costs. With Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the software applications. Since the environment is virtualized, it can be moved immediately to a different physical host without time-consuming and risky reconfiguration. With Private Cloud hosting, you are not kept hostage to a specific hosting service. Learn about Progent's ProSight family of managed IT services for small organizations.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper-certified network engineers can assist you to plan and implement Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate smoothly from outdated products to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to help you to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage environments that incorporate a mix of Juniper's OS platforms.

    How can Progent help us with SQL Server 2016?
    SQL Server 2016 offers major improvements in performance, scale, data security, high-availability, mobile computing support, plus built-in BI. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and on-premises support to help organizations of any size to plan, implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 features a new design that improves cloud readiness, supports popular smart phones and tablets, permits one-time login with Azure Active Directory, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants offer the depth and breadth of technical skills and experience to address the many IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.

    What security support does Progent offer for Linux/UNIX environments?
    If you run a mixed-platform business network that combines Linux/UNIX and Microsoft technology, Progent offers security support by providing a CISSP-certified IT consultant to assist your whole business in a broad range of security concerns. CISSP Certification denotes mastery of a global standard for information security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your organization in a variety security fields such as:

  • Security Administration Practices
  • Security Architecture and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecom, Network and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your business to plan, configure, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

    Can Progent help us move our data center to a colocation facility?
    There are several hundred enterprise-grade Internet Data Centers in the San Francisco Bay Area and major metropolitan areas throughout the U.S., and Progent's colocation center consulting experts can enhance your systemís reliability and performance by helping you choose a colo site that meets the particular requirements of your enterprise such as geographic location, space, connectivity, affordability, and value-added features and services. Progentís data center IT services are intended for companies with equipment located at collocation hosting sites and in need of timely on-premises service at the colocation site as well as online support from Microsoft and Cisco certified experts. Progent provides a selection of colocation center consulting services such as network topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications networking, development and installation of non-stop systems, architecting and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning high-availability server clustering configurations.

    Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
    Progent offers access to the affordable services of remote Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth use, carrier and service plan comparison and ordering, network provisioning, and managing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 represents a major step forward in making information networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better environment for web publishing. Progent's Microsoft-certified Windows Server 2012 R2 consultants can help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2012 R2 by providing Microsoft-certified consulting, technical support, training, temporary staffing, monitoring, and security expertise.

    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing and service companies to simplify supply chains and improve the efficiency of key processes to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP consultant with over two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite consulting that spans from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Windows Hyper-V 2016 utilizes key technologies first developed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network topology for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive migration strategy, train your IT administration and support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers maximum business value.



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    If your small business is in Sonoma County and you require computer help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 707-303-4400 or visit Contact Progent.
















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