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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the San Francisco Bay Area and in major cities across the U two cost-effective outsourcing service programs based on System Center Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printable fact sheet summarizing Progent's two Network Monitoring Packages for mid-sized organizations, click:Network Monitoring Packages.

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab at the Herakles/QTS Internet Data Center in Sacramento has a variety of dedicated servers and network support equipment that can be utilized online or on site to accommodate piloting, evaluations, capacity testing, forensics, business continuity simulation, education, and other reasons to help Progent's clients succeed with major projects.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless AP consultants provide remote and onsite support to assist businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including switches, ASR routers and firewalls to build a seamless ecosystem that delivers the same access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device. (Refer to Cisco Meraki switches integration.)

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a broad range of online network consulting and emergency troubleshooting services to local governments and school districts across the United States. Progent is among the pioneers in delivering advanced remote IT consulting and has provided network solutions to organizations in every state. Progent's online network support for local governments eliminates travel costs and resolves problems faster than onsite support.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team delivers in-depth consulting knowledge in special application areas, enabling you to develop fast, affordable and effective IT solutions that align with the unique needs of your organization. Progent's software application developers can help your company to customize Microsoft's popular eCommerce-capable offerings including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    Where can I review testimonials from Progent's customers?
    Progent has provided online or on-premises network support help to businesses in each state in the country. Many of these clients have shown their high regard for Progent via testimonials to the quality of Progent's service personnel. Take a look at Progent's client testimonials to see what people have said concerning the quality of Progent's network support services.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a converged voicemail platform that promotes teamwork by providing flexible set of options for accessing voice messages within a framework that is easy to implement and manage. Unity Connection allows you to read and manage voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to mid-size businesses and enterprise satellite offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your voice messaging solution gives you significant competitive advantage.

    How can Progent help businesses create wireless solutions?
    Progent's wireless integration consultants have wide-ranging expertise in the integration and support of wireless networking technology and can help your IT team to design, deploy, administer and repair wireless solutions that are secure, resilient, expandable, simple to administer and operate, ready to support your critical applications, and seamlessly integrated into hybrid cloud networks. Remote and onsite support offered by Progent cover a selection of wireless solutions such as smartphone integration, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange. This permits you to have some mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any facet of planning, integrating and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget. To learn more about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory support services include certified help in planning, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive background in troubleshooting difficult Active Directory challenges like replication bugs, multi-domain partition configurations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in production Active Directory environments, and repair of unsuccessful installations of AD and AD-dependent programs. In addition, Progent is skilled in using advanced Active Directory tools including ADSIEDIT and NETDIAG. Progent can also suggest deployment techniques that address key areas including AD naming conventions, hierarchical model, IT management structure, selection and design of group policy objects, as well as security and monitoring definitions. Progent can also anticipate the impacts of alternate server and service implementations on capability and performance.

    What are the advantages of Progent's model for remote support?
    Most network issues can be resolved immediately by Progent's team of remote service engineers. This minimizes lost network availability that can result from waiting for a local consultant to appear at your office. In addition, many independent engineers and IT service firms require minimum service charges that may turn a ten-minute problem into a 2-hour invoice. Progentís practice of charging by the minute and billing exclusively for service that is performed permits Progentís remote service engineers to solve hundreds of small problems every day at the lowest feasible cost. Further, the security of having reliable access to Progent's expert group of IT consultants opens the door to a new world of sophisticated network solutions that typical small organizations would otherwise rule out because of the risk of having inadequate support resources.

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    If your small business is in Sonoma County and you require computer assistance, information technology outsourcing, or top-level expertise from a certified Progent professional, call 707-303-4400 or visit Contact Progent.

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