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Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two low-cost service packages designed to allow small businesses to receive an independent security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your company firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from a secure machine within your company firewall to uncover the risk to inside assaults. Both security inventory packages are configured and executed from a protected remote location.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants offer wide-ranging expertise in the implementation and maintenance of wireless networking technology and can assist your IT team to plan, install, administer and troubleshoot wireless ecosystems that are secure, resilient, scalable, simple to manage and use, able to handle your vital workloads, and transparently incorporated into hybrid cloud environments. Online and on-premises Consulting services offered by Progent cover a variety of wireless technologies such as smartphone integration, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

What services are available from Progent to support Windows Server 2003?
Progent can help you with managing, supporting and troubleshooting IT environments built around Microsoft Windows Server 2003, and can support your move to Windows Server 2012 R2 or later from Windows 2003 Server. Progent's upgrade support services include design, deployment, configuration, piloting, training, and online troubleshooting. If you are planning on building a hybrid network model that integrates on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 consultants can help your business in all phases of your migration to Exchange 2016 such as planning high availability system topology for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Does Progent offer consulting help for server clustering with Windows Server?
The failover clustering feature set built into the most recent versions of Microsoft Windows Server has been dramatically re-engineered to simplify the deployment, setup, and management of server clusters and to provide improved levels of network availability, security, performance, and versatility. New or improved features include cluster Validation, revamped configuration and installation, improved cluster management, new cluster architecture for increased availability, better protection and quorum models, elimination of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's certified failover cluster consultants can assist your company evaluate the advantages of Windows clustering, design and implement a deployment, train your network support personnel to manage your cluster environment, provide continuing consulting and support services, and create and validate a disaster recovery plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.

Does Progent offer network monitoring support?
Progent provides a selection of Network Support Packages based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that tracks the reliability, speed and security of your information network and identifies problems before they can bring down your system. To give you additional understanding concerning the performance and stability of your system infrastructure, Progent can help you deploy and manage leading network monitoring tools powered by the Linux OS.

Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel development experts can provide cost-effective remote development services for applications that utilize Office Excel or Microsoft Office 365 Excel as a platform for specialized business applications. Progent's engineers can assist you to design, code, test, deploy, and manage new applications; support and enhance current ones; and migrate applications built with older versions of Office Excel to current editions. Progent offers expertise with Excel VBA and Office Access programming and can assist your company to connect Excel-based software to SQL Server or other external DBMs that can incorporate realtime information. Progent can also help your organization to implement solutions that integrate Microsoft Excel with additional Microsoft product families including Office Word, PowerPoint, Project, and SharePoint Foundation. Progent can also assist you to migrate to newer Excel versions, including the advanced 64-bit release, and offers affordable remote virtual training in Excel that can be tailored for a single person or large groups.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a broad range of remote IT consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is among the pioneers in providing expert online IT support and has delivered network support to clients in every state. Progent's remote computer support for local governments eliminates travel expenses and resolves problems more quickly than on-premises support.

How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it possible to deal with even the most difficult technical issues that can appear occasionally. By taking advantage of 100s of man-years of experience from Progent's Microsoft and Cisco-qualified technical team members, Progent can quickly and affordably solve networking problems that would stymie most computer service companies. Working with thousands of customers on implementation and troubleshooting tasks annually gives Progent a well-grounded view concerning what techniques work and which ones do not in resolving IT issues.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration experts can provide affordable remote consulting to assist companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid environments that efficiently integrate Amazon AWS services. Progent can provide as-needed expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS cloud.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Microsoft Azure storage. Headline features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level restore capability for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is a certified Altaro partner and offers a wide range of services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup software. For more information, see Altaro VM Backup Consulting Services.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for large companies, Progent follows a structured approach based on predetermined milestones in order to meet budgetary, scheduling, and engineering targets while minimizing business disruption. Progent's methodology follows industry project management standards derived from the leading practices described in the Microsoft Solutions Framework (MSF) and includes needs identification, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to create a comprehensive list of IT services delivered and to help in ongoing network maintenance.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to make the move from the traditional physical in-house datacenter to the new hybrid networking model that includes both local and virtualized cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective online consulting and troubleshooting services for Windows Server Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid local/cloud design for your network environment. Progent can provide full-service project management support so you can design and carry out a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide as-needed consulting help, troubleshooting, and customized training.



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If your small business is in Sonoma County and you are in need of computer help, IT outsourcing, or top-level expertise from a certified Progent consultant, call 707-303-4400 or visit Contact Progent.
















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