San Francisco North Bay
Sonoma County, Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg:

Why should a small business outsource IT support?
Whether it means planning IT system infrastructure, establishing or outsourcing a Help Desk, rolling out a new email system, or creating an on-line business system, outsourcing your network support services can contain expenses and reduce uncertainties, allowing network support costs to grow in a more linear and gradual way than is possible by establishing a large, comprehensive in-house IT staff.

Does Progent offer desktop support services?
Progent can deliver a wide range of cost-effective services to assist your company to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Mac OS X Lion or Snow Leopard, or various versions of Linux. Progent's desktop support services include Microsoft Windows 7 and Windows 8 migration, MS Office 2010 integration and training, and 64-bit operating system upgrades.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide affordable remote access to a certified Oracle DBA expert or an Oracle software programmer. Progent can provide comprehensive database administration services for all versions of Oracle including Oracle 10g and 11g and can also help plan, create, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard and Streams replication tools and ASM file/volume manager.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts offer comprehensive online and onsite support for Microsoft Project Server 2010 as well as for Microsoft platforms that work in conjunction with Microsoft Project Server 2010. Consulting services offered by Progent include Project Professional 2010 set up, SharePoint 2010 design and deployment, Microsoft SQL Server support, Exchange 2010 migration help, Excel 2010 development, plus PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to help you to optimize your infrastructure to support local, branch, at-home, and mobile workers so that they can utilize Project Server 2010 to collaborate securely and efficiently. Progent's certified network security consultants can help you to define and enforce security policies that safeguard sensitive business information without interfering with productive information sharing.

How Can Progent Help with Microsoft SharePoint?
Progent's Microsoft-qualified consultants can help you to justify the business case for deploying Microsoft SharePoint, deliver configuration expertise, optimize your computer network environment, integrate your standard and specialized business software to work with SharePoint, develop a corporate-wide security plan that relies on web portal technology, and offer troubleshooting and Helpdesk assistance. Progent can also help you to migrate to Microsoft SharePoint 2007 or upgrade to SharePoint Server 2010 from SharePoint Portal Server 2003.

Does Progent provide consulting services for Microsoft Small Business Server?
Progent offers extensive support services for Microsoft Business Server 2011, 2008, and 2003 such as a special network support package that lets you outsource all your network management, IT support and Help Desk Call Center needs to Progent's skilled team of Microsoft-certified consulting experts and support specialists. You get top-level IT support without the expense and distraction of maintaining a large internal IT staff. Progent can also assist you to prepare for and implement an efficient migration from an earlier release of Small Business Server to Microsoft Small Business Server 2011.

Does Progent support all major data backup/recovery products and services?
Progent's data backup engineers offer help for a wide array of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent can provide help for all major data protection products including Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help you to design, enhance, or troubleshoot data backup solutions for a range of environments including local, remote, cloud-based, or a mix.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-certified consultants have extensive information technology industry experience, on the front lines of business network support, executing a wide variety of technical tasks for a diverse assortment of clients. Every Progent expert brings a set of personal best practices from this broad industry background, and these are further improved by the company-wide best practices training that Progent teaches its engineering staff. For larger engagements, Progent consultants utilize the Microsoft Solutions Framework (MSF) structure for service delivery which divides projects into discrete and manageable phases that reduce the risk of a project spinning out of control.

Can Progent help us move our data center to a colocation facility?
There are hundreds of world-class data center colocation Sites in the San Francisco Bay Area and major metropolitan areas across the U.S., and Progent's Internet data center consulting experts can enhance your network's redundancy and performance by helping you select a colocation facility that addresses the particular requirements of your organization such as geographic location, space, connectivity, budget, and extra additional features and services. Progent’s data center support services are designed for businesses with equipment located at co-location hosting facilities and in need of timely on-premise help at the colocation facility plus online support from Microsoft and Cisco qualified experts. Progent offers a selection of colocation center support services such as system architecture evaluation, Windows and Linux server installation and support, tech support for server and communications infrastructure, design and installation of fault tolerant configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server and storage cluster systems.

Call 707-303-4400 or send email to information@progent.com