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Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest version of MS Dynamics NAV includes several innovations such as tailored Role Centers, enhanced analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts offer custom programming, configuration and troubleshooting services to enable you to get the most from MS Dynamics NAV. Progentís engineers can assist you to connect Microsoft Dynamics NAV to additional services and applications. Also, Progent can help your organization to create and analyze databases so you can enhance your knowledge of your operations, attract more clients, expand your marketing campaigns, and form productive alliances.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting consultants offer online and onsite consulting to help you with any facet of business intelligence (BI) reporting ranging from troubleshooting or enhancing reports to planning and implementing a comprehensive business intelligence environment. Progent's BI consultants can help you to support your current BI system, assist you to migrate databases and applications from an outdated reporting platform to a current solution, and deliver custom remote mentoring to meet your individual requirements. Progentís management reporting and analytics professionals offer experience in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was established in 1999 to validate the knowledge of network security experts. GIAC certifications are acknowledged by companies and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the network security services addressed under GIAC accreditation including evaluating network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting security incidents.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 offers application-aware protection for critical workloads like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consulting experts can assist you to plan, implement, administer, and repair a multi-site backup/restore solution built around SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional expertise to help you through technical bottlenecks or provide end-to-end project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and on budget.

What pricing structure does Progent use for support services?
Progent's simple per-minute engagement model demands no complex contracts, retainers or hidden charges for standard service. Many service organizations have minimum charges or other extra fees that drive up service costs. For remote service from Progent during normal business hours, you are billed only for the documented hours spent fixing your support issue. If it only takes fifteen minutes to correct your problem, then you are charged only for a quarter of an hour. For scheduled on-premises support service requested more than 24 hours ahead, you pay only for the time when a Progent expert is present on-site repairing your network. No extra on location charges or travel fees. Just our competitive by-the-minute rate. For urgent same-day in-person support calls, you may have to pay for our consultant's travel time, but never an increased emergency rate.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key workloads by providing unified, mixed-platform monitoring of physical and virtual resources deployed across local datacenters and cloud environments. Progent's consulting group can provide world-class online and onsite support to help organizations of any size to plan, integrate, optimize, update and repair Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can assist you to migrate to Operations Manager 2016 from older releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a unified IT management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to incorporate resources hosted on public clouds by delivering Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it affordable to create specialized Great Plains programs that offer all of the basic functionality of proven Microsoft Dynamics GP applications but also meet the specialized needs of your business. With the use of the Modifier with Microsoft Visual Basic for Applications, application programmers can work with the most widely used customization environment in the software industry to adapt Microsoft Great Plains information views, supplement or modify business logic, customize forms and reports, or extend interaction with Microsoft Office programs. Progent's expertise with Microsoft .NET support, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and development experience with VBasic, XML, and other developer tools makes it possible to create specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you create, rationalize and execute a project to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also deliver affordable and effective online consulting services and technical support so your company can maintain 2012 deployments. Progent can help you to determine the strategic advantage of upgrading from earlier releases of Windows Server and can adhere to best practices to support a smooth transition to Windows Server 2012 R2.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or on-premises help from a certified CCIE consultant to help you to design, implement, administer and repair converged communications environments supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds helping companies of all sizes to create collaboration solutions by delivering services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones and soft phones configuration, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's extensive library of Unified Communications applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting experts can show you how to construct a sensible, fault-tolerant network that deals with critical areas covering a broad array of network backbone technologies and processes such as fault tolerant Internet connections, server and storage clustering, network load balancing, Data Center solutions, multi-site connectivity, and business continuity planning.

Where can I review testimonials from Progent's customers?
Progent has provided remote or on-premises technical consulting service to companies in each state in the U.S. Many of these customers have shown their high regard for Progent via testimonials to the excellence of Progent's service personnel. Check out Progent's client testimonials to see what they say about the quality of Progent's IT services.

Does Progent offer desktop support services?
Progent offers a broad array of cost-effective support services to help you company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple OS X Lion or Snow Leopard, or popular editions of Linux. Progent's desktop PC support services include Windows 10 migration support, Windows 8.1 configuration and support, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit computing upgrades.

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If your small business is in Sonoma County and you are in need of technical support, IT outsourcing, or advanced services from a Progent consultant, call 707-303-4400 or visit Contact Progent.

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