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How can Progent enhance my network security?
Progent's CISA and GIAC-certified network security professionals can help you create a comprehensive IT security plan that includes hardware and software as well as processes to protect your information resources. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront Threat Management Gateway engineers can help you to maintain Microsoft's discontinued firewall servers. Progent's ASA firewall with Firepower engineers can assist you to maintain Cisco network appliances for maximum network protection. Progent's security vulnerability testing service packages offer low-cost evaluations of your existing external and internal security profile. Progent's Email Guard spam filtering service can stop spam and email-based malware before they arrive at your security perimeter.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the creation and deployment of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the cost of supporting a large IT organization but who still need information networks with world-class dependability, security, and responsiveness.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help organizations to configure Progent's Email Guard Security Gateway to use standard and custom content security policies for scanning the content of email messages and attachments and blocking users from sending sensitive or unauthorized data or spam. Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and keep compliant with industry privacy standards and regulatory requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Can Progent help us with desktop and mobile device configuration management?
Progent offer System Center 2012 Configuration Manager planning and installation and Intune consulting to consolidate and simplify the administration of your PCs and Cloud-connected tablets and smartphones. Progent can help you to migrate efficiently to SCCM 2012 from a legacy change management solution or help you to modify your existing SCCM 2012 environment to support your changing business needs.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site access support to help you design and implement high-availability architectures for WAN connectivity. Progent’s Cisco-certified Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office connections based on zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide affordable 24x7 interoffice connectivity.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progent’s network monitoring and reporting subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of all vital IP-based assets that make up your entire IT environment. When ZENO uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt or take down network.

Can Progent provide help with Microsoft Access software development?
Progent's Office Access developers and consultants offer cost-effective online consulting services for all editions of Microsoft Access including desktop and browser-based versions and offers expert assistance for Access application programming, database migration, performance tuning, report design, and troubleshooting. Progent also offers custom online classes for Access application programming and database administration.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of Microsoft-certified SQL Server 2012 consultants and experienced database application developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and data security professionals to help your business to maintain your SQL Server 2012 environment and configure a cost-effective and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help your organization to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting service combines proven virtual server technology, a world-class data center, and the support expertise of Progent's Microsoft Gold Certified engineering staff to give small businesses a complete IT outsourcing solution that enhances system availability and protection, reduces management overhead, and cuts costs. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the applications. Because the environment is virtualized, it can be moved instantly to a different physical host without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, you are not kept captive to a specific hosting service.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Bundles built around the proactive problem solving capabilities of Operations Manager, a next-generation network management software platform that monitors the reliability, speed and security of your information system and identifies anomalies before they can bring down your system. To provide more understanding concerning the performance and stability of your system environment, Progent can help you deploy and manage popular network monitoring software powered by Linux.

How does Progent handle problem escalation?
Progent employs a collaborative model for problem escalation, making it efficient to resolve even the toughest technical issues that can appear from time to time. By leveraging 100s of man-years of background from Progent's Microsoft and Cisco-qualified experts, Progent can quickly and cost-effectively resolve issues that would stymie most computer service organizations. Working with thousands of clients on implementation and troubleshooting jobs every year provides Progent a well-grounded view about what techniques succeed and which do not in solving network issues.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange 2016 provides significant improvements over older versions of the Exchange platform through features including built-in capability for high-availability mailbox server clustering known as Database Availability Groups or DAGs the ability to use low-cost disk storage to slash the cost of large inboxes, a more powerful OWA web client compatible with all popular web browsers, sophisticated voice mail capability including voice-to-text conversion, and a variety of tools for improving security and regulatory compliance. Microsoft calculates that if carefully configured, up-to-date versions of Microsoft Exchange Server can reduce messaging expenses by 50-80%. Since Microsoft has stopped supporting Microsoft Exchange 2003, businesses have an additional incentive to ask Progent's Exchange 2016 engineers about migrating to the newest version of Microsoft Exchange.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 experts can help companies to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a seamless productivity solution that offers fast ROI and enables improved business results. Progent can assist you to interface Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also help you resolve compatibility problems with various versions of Microsoft Office desktop and offers live online Office and Office 365 training to individuals and teams.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that permits your in-house IT organization to take advantage of the server monitoring services of an outside IT support firm. If your operation has a small in-house IT organization, Progent's Managed Network Monitoring outsourcing offering is an economical way to optimize system uptime, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and installs Microsoft Operations Manager
  • Progent sets up a remote Microsoft Operations Manager server to monitor your network
  • Progent provides Help Desk support, coordinated with System Center Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • Progent performs regular network maintenance including application of service packs and security patches
  • Network Appliances must be under manufacturer's on-site warranty service

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    If your small business is in Sonoma County and you need technical assistance, IT outsourcing, or high-level expertise from a certified Progent engineer, call 707-303-4400 or visit Contact Progent.

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