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Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, included with Windows Server and Windows desktop, is a powerful server role for web hosting and web application development. The latest releases offer enhanced protection, dependability, scalability, and debugging while also incorporating significant enhancements in remote management. A variety of familiar extensions to Internet Information Services have been integrated into newer releases such as the Request Filter Module (formerly known as URL Scan), which can block potentially harmful HTTP requests from being processed by web software. Progent's Internet Information Services experts can help you to configure IIS and the latest extensions to IIS Manager such as the GUI for managing FastCGI applications.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of any size to follow leading practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help you to migrate from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM environment to make sure you realize the highest possible return on investment. Progent can also provide SCVMM 2016 migration consulting to help you to design and execute a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of new assurance capabilities, high availability VMM storage fabric, and other enhancements.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified engineers have in-depth IT industry experience, in the trenches of business network support, executing a wide variety of technical tasks for a diverse selection of customers. Each Progent IT professional carries a set of personal best practices from this broad industry experience, and these are further refined by the company-wide best practices education that Progent teaches its engineering team. For larger engagements, Progent consulting staff follow the Microsoft Solutions Framework structure for task management which breaks projects down into discrete and manageable phases that minimize the risk of a project getting out of control.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the best quality of online IT support possible for emergency and standard issues. For urgent problems that impact multiple workers, crucial people, or a mission-critical application, the Technical Response Center can respond in less than an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you regarding each corrected problem to make sure you are comfortable with the resolution and ready to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP makes it possible to create specialized Microsoft Dynamics GP programs that offer all of the core capability of proven Microsoft Dynamics GP solutions but also handle the particular requirements of your business. With the use of the Modifier with MS Visual Basic, application programmers can design with the most widely used customization environment in the software industry to adapt Microsoft Great Plains information views, supplement or modify business logic, customize forms and reports, or extend integration with Microsoft Office software. Progent's expertise with Microsoft .NET programming, Microsoft SQL Server 2017 migration and development, Microsoft SQL Server 2016 management and development, and development background with VBasic, XML, and other developer environments makes it possible to tailor specialized mission-critical programs and eCommerce solutions that work transparently with Great Plains.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out about Progent's ProSight family of managed IT services for small and mid-size organizations.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consultants can provide affordable remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers expert support for Access application development, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom online training for Office Access application programming and database management.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that details the benefits businesses of all sizes can derive by outsourcing or co-sourcing network consulting and other information technology services. Progent has also created IT Outsourcing fact sheets for several service bundles targeted for small and mid-sized organizations.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn about the entire ProSight family of affordable network monitoring and management services for small organizations



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If your small business is in Sonoma County and you are looking for computer assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-303-4400 or visit Contact Progent.
















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