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More Questions and Answers

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange Server 2010 for digital voice messaging include voice-to-text preview for quickly searching your stored voice mail rather than listening to every call, digital attendants to answer callers and assist them to navigate your voice mail system, rules-based answering processes to route or filter calls depending on Caller ID or contact information, and text alerts about missed calls or voice mail. Progent's Microsoft Exchange Server 2010 experts can help you to analyze the cost advantages and technical risks of replacing your current voice mail solution with a voice mail system based on Exchange Server 2010, design and install Microsoft Exchange Server 2010 with unified messaging capability, and provide continuing remote consulting support and management services to accelerate your ROI for integrating Exchange 2010's voice messaging solution.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud planning and integration experts can assist you with every aspect of Azure cloud migration such as requirements definition, readiness evaluation, system design, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so your clients can safely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help you to create a hybrid ecosystem that transparently integrates on-premises datacenters with Azure services.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail platform that accelerates teamwork by offering flexible set of alternatives for accessing calls and messages within a framework that is easy to implement and administer. Unity Connection allows you to read and manage your voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants can provide Unity Connection and Unity Express (CUE) integration and technical support services to make sure your CUE deployment delivers the highest possible business advantage.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service bundles intended to allow small companies to get an objective security assessment from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your network from outside your company firewall to uncover potential risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security expert runs a system scan from an authorized computer inside your company firewall to evaluate vulnerabilities to inside assaults. Both security inventory packages are set up and executed from a protected remote location.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help your company to create web sites that are driven by sales and inventory applications to lower the expense and strengthen the reliability of on-line commerce. Progent can help you to set up a secure, highly available e-commerce infrastructure and create custom web applications based on standard tools and or customize standard applications so that they work with your specific business requirements. Progent offers affordable online services from experienced Microsoft SQL Server developers and Oracle programmers and database administrators, and MySQL experts to assist you to complete line-of-business application development.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server product line is no longer available, this software package remains popular. Progent provides a range of Microsoft SBS support services for all versions of the product. In addition, Progent's Windows Server Essentials consulting experts can assist your business to assess the possible benefits of transitioning from an on-premises environment powered by SBS version 2011 or earlier to a more cloud-centric computing model by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application software. Whether your servers and applications are hosted on an on premises datacenter, in the Microsoft Cloud, or across a combination of of both, Progent can provide full-service consulting, troubleshooting, and application design and programming services for Microsoft's core business products including Windows Server, Exchange, SharePoint, and Microsoft SQL Server.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of remote network support services possible for both urgent as well as non-critical problems. For emergency problems that affect multiple workers, vital people, or a mission-critical program, the Technical Response Center can respond within an hour. For standard problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will check with you regarding every corrected problem to make sure you are satisfied with the results and willing to close the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the stability of business-critical programs by proactively detecting and helping to fix problems before they are able to bring down a network. Operations Manager can optimize network throughput by checking predefined performance thresholds and usage profiles on key servers, allowing network managers to be more efficient in integrating performance-related products and to eradicate trouble areas before they cause serious system traffic jams. However, setting up Operations Manager to take complete advantage of this state-of-the-art monitoring solution can be difficult. With more five years of experience with the NetIQ software upon which MOM is derived, Progent's consulting staff can help you choose the proper System Center Operations Manager features, deploy and integrate Operations Manager, and write specialized rules, scripts, reports and alerts for your IT system. Progent can also record Operation Manager's server monitoring rules and procedures for your IT department.

What online services are available for maintaining Cisco routers?
Some of the popular online Cisco router consulting services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, T1, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing tables, and BGP peering; installing current IOS image; configuring and testing failover; resolving VPN tunnel and routing issues; producing a network diagram and documenting router setup; plus policy and redundancy strategy.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration specialists can assist your organization to enhance your application servers and desktop PCs affordably from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of migrating to 64-bit computing, design an economical migration process that minimizes operational interruptions, and offer timely remote help to assist you to install 64-bit operating systems and applications on your current hardware. Progent's Microsoft Gold certified computing consultants can help your company to integrate the 64-bit editions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.



More Questions and Answers

If your small business is in Sonoma County and you are looking for computer support, IT outsourcing, or top-level services from a certified Progent consultant, call 707-303-4400 or visit Contact Progent.
















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