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Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages built around the advanced problem solving abilities of Operations Manager, a next-generation server management software platform that monitors the reliability, performance and protection of your IT system and identifies problems before they can bring down your system. To give you additional insight about the performance and robustness of your system environment, Progent can help you deploy and operate leading network monitoring software based on Linux.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to plan and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing you a WLAN that has the coverage, speed, load-handling capability, QoS, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical walkthroughs, spectrum and data protection audits of your current WLAN, evaluation of your site's floor plans, measuring for RF interference, signal propagation modeling, selection of the best placement for customer-requested Wireless Access Points including Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report describing a new wireless network.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 Server enhances the performance and streamlines the deployment of DAGs, which offer automatic failover for high availability (HA). Database Availability Groups in Microsoft Exchange 2016 reduce failover times by as much as one third compared to Exchange Server 2013. Other improvements include configuration defaults that correspond to industry best practices for fault tolerance. Progent's Microsoft certified Exchange experts can provide DAG consulting services to help you to plan, implement and administer a DAG solution the offers advanced protection for your Exchange mailbox servers.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 introduces a new design that enhances cloud integration, works with popular smart phones and tablets, permits one-time login with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants offer the broad technical skills and experience to resolve the many IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the return on your investment in this powerful product.

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning consulting for a variety of products such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit

    Can Progent help my business develop custom eCommerce applications?
    Progent's application experts can help you to create web sites that are integrated with sales and inventory software to lower the cost and increase the reliability of on-line business. Progent can show you how to implement a secure, robust e-commerce environment and build purpose-built web applications based on standard tools and or customize standard applications so that they support your special business requirements. Progent offers affordable online access to certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to help you to carry out mission-critical development projects.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix XenDesktop experts and XenApp virtual desktop specialists can assist your business to design, implement, manage, and support a virtual Windows desktop and application delivery and management system built on Citrix XenDesktop or XenApp for desktop virtualization. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can help you to manage and maintain a remote datacenter that features high availability, advanced protection, and rapid disaster recovery.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Successful integration of Cisco's wireless IP phones typically requires that you set up and optimize numerous components of your wireless environment such as wireless access points, switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless IP phone configuration experts can provide remote and on-premises support to help you build and administer a Cisco wireless IP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word consultants offer a wide range of economical online consulting services to assist your organization to maintain your existing Microsoft Office Word solution or help you to migrate to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, identifying and resolving compatibility problems between different releases of Office Word, interfacing Office Word with other Microsoft Office applications like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, and smart phone synchronization, and online Office Word and Office 365 Word training sessions tailored for individuals or groups.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

    How can Progent enhance my network security?
    Progent's CISSP and GIAC-certified security professionals can assist you develop a company-wide network security plan that includes hardware and software as well as policies to protect your IT assets. Progent's ISA Server experts and Microsoft Forefront TMG specialists can help you to support Microsoft's older firewall servers. Progent's Cisco ASA 5500-X firewall with Firepower engineers can help you to configure Cisco ASA firewalls for maximum network protection. Progent's security vulnerability scanning service bundles offer economical and objective evaluations of your current external and internal security profile. Progent's Email Guard spam filtering service can stop spam and email-based viruses before they can reach your security perimeter.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 is an important step forward in making information networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better platform for web publishing. Progent's Microsoft-certified Windows Server 2012 R2 engineers can assist your company get the most from the enhancements incorporated into Microsoft Windows Server 2012 R2 by delivering certified consulting, technical support, training, temporary staffing, network monitoring, and security engineering expertise.

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    If your small business is in Sonoma County and you are looking for computer support, IT outsourcing, or advanced expertise from a Progent engineer, call 707-303-4400 or visit Contact Progent.

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