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Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of BlackBerry-qualified professionals who can help small businesses to design, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, eliminating the requirement for an internal BlackBerry specialist and minimizing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient online support model, provides small businesses a cost-effective option for incorporating BlackBerry devices and software productively into their information network.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support engineer and IT consultant has access to the technical and educational resources necessary to offer the best information technology service available. Progent can provide world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2003 upgrade help, Windows Server 2012 R2 configuration, Windows 2008 Server consulting and support, plus Windows 10 planning and migration consulting, Windows 8.1 configuration and support, Microsoft Windows 7 maintenance, Microsoft Office development and training, and Microsoft Dynamics GP development.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) integration consultants offer affordable remote support to help companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create all-cloud or hybrid networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional support or Progent can deliver project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS cloud platform.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your in-house IT staff to benefit from the server monitoring services of an outside IT support firm. If your operation has a small internal information technology organization, Progent's Managed Network Monitoring co-sourcing package is an affordable way to optimize system uptime, capacity and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs evaluation and configures Microsoft Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your IT system
  • Progent provides Help Desk support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves network trouble spots
  • Progent provides regular network management including application of service packs and security updates
  • Network Appliances must be covered by manufacturer's on-premises warranty service

    How Can Progent Help with Windows Server 2008 R2?
    Progentís Gold-certified Server Platform consultants can help your business to migrate efficiently to Microsoft Windows Server 2008 R2 and can maximize the benefits of Windows Server 2008 by delivering IT support services such as system design, software and hardware integration, virtualized servers and storage, Failover Clustering solutions, business continuity process planning, security policy and enforcement, affordable and safe online connectivity, education, and remote consulting and troubleshooting.

    How Can Progent help our company migrate to Exchange 2013?
    Progent offers expert Microsoft Exchange 2013 migration consulting services such as cost/benefit evaluation, end-to-end project management services, site analysis, cost estimates of new software licenses and equipment required, setting up your Active Directory (AD) forest and domains to work with your Exchange Server 2013 solution, configuring Database Availability Groups that provide HA and resilience to your mailbox servers, system testing at a client's site or at Progent's testing facility, managing temporary coexistence between Exchange Server 2013 and previous editions of Exchange, deployment of the new system, deactivating the old system, and training for client's support staff and end users.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's desktop virtualization technologies reduce the work needed for IT managers to set up software programs so that they are standardized throughout a corporate user base, provide the ability to manage rights to business data, and allow quick installation of additional or upgraded workstations. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's new VDI infrastructure behind Remote Desktop Services streamlines desktop connectivity, improves responsiveness, tightens security, unifies management, and provides an almost seamless client experience. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's virtual desktop solutions, configure pilot and on-line environments, improve your network architecture to accommodate virtual desktops effectively, evaluate and resolve security issues, and train your IT managers to follow industry best practices to achieve maximum payback from client virtualization.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix-certified XenDesktop consultants and XenApp virtual desktop specialists can assist your business to plan, deploy, administer, and support a virtualized Windows desktop and application delivery system built on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for distributing server and client-side applications, and Progent's datacenter support experts can help you to administer and support a remote datacenter that features high uptime, advanced protection, and rapid disaster recovery.

    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.

    Does Progent offer a secure data backup service for my Windows servers?
    Progentís economical Offsite Data Protection Manager Backup Service Package incorporates the power of System Center Data Protection Manager with the state-of-the-art security facilities of the QTS Internet Data Center in Sacramento to deliver continual, transparent backup for up to 2.5 Terabytes of data from one or more of your Windows-powered servers. Progent's managed service offering is available for a fixed monthly cost and features all configuration, management, and monitoring required for a comprehensive offsite data backup system.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-certified IT experts have extensive IT industry experience, on the front lines of IT support, performing a multitude of IT tasks for a broad selection of clients. Each Progent expert brings a set of personal methodologies from this extensive industry experience, and these are further improved by the company-wide best practices training that Progent teaches its support staff. For larger projects, Progent experts utilize the Microsoft Solutions Framework model for service delivery which divides projects into discrete and manageable phases that reduce the chances of a project spinning out of control.

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Exchange Server 2016 provides important enhancements compared to older versions of Exchange with innovations including native capability for high-availability mailbox server clusters known as Database Availability Groups the ability to use low-cost disk drives to slash the cost of large inboxes, a more powerful OWA web client that works with all popular browsers, advanced voice mail capability including voice-to-text conversion, and a variety of utilities for improving security and compliance. Microsoft calculates that if judiciously configured, up-to-date versions of Microsoft Exchange can cut email expenses by as much as 80%. Since Microsoft has terminated support for Exchange 2003, organizations have another incentive to ask Progent's Microsoft Exchange 2016 Server consultants about migrating to the newest release of Microsoft Exchange.

    Does Progent offer desktop support services?
    Progent offers a broad range of cost-effective services to assist your business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows, Apple Mac OS X Lion or Snow Leopard, or popular editions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Microsoft Windows 8.1 support, Windows 7 maintenance, Microsoft Office integration and training, and 64-bit computing upgrades.

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    If your small business is in Sonoma County and you need computer support, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 707-303-4400 or visit Contact Progent.

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