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Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a converged voice messaging system that promotes productive collaboration by providing flexible set of alternatives for retrieving calls and messages within a framework that is easy to deploy and administer. Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate branch offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging solution continues to deliver maximum business value.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento, California has a collection of advanced computers and network equipment intended to be utilized online or on premises to accommodate piloting, evaluations, performance testing, troubleshooting, business continuity simulation, training, and other purposes to help Progent's clients successfully carry out large-scale IT initiatives.

Does Progent offer desktop support services?
Progent can deliver a broad array of affordable support services to help your business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning consulting, Microsoft Windows 8.1 technical support, Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit computing upgrades.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants can provide world-class remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small businesses and campus networks to giant data centers and public clouds. Progent can assist you to deploy Cisco's rapidly improving switching technology to achieve the performance, scale, availability, virtualization, security and ease of management demanded by your organization. For information about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support. For details about Progent's consulting and support services for Cisco's Nexus family of data center switches, see Nexus switch support. For details about Progent's support services for Meraki switches, see Meraki switches consulting and troubleshooting services.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can help you construct a sensible, fault-tolerant network that addresses important issues involving a broad range of network infrastructure technologies and methodologies including fault tolerant Internet access, server and storage clustering, server and router load balancing, Data Center strategies, interoffice communication, and business continuity planning.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange Server 2016 migration consultants can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp virtual desktop specialists can help you to design, implement, administer, and support a virtualized Windows desktop and application delivery system built on XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help your organization to manage and maintain an off-site datacenter that offers high availability, advanced security, and rapid recovery.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, lower their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the creation and deployment of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent founded Progent in order to meet the needs of small businesses who can't justify the high cost of maintaining a large IT organization but who still require information systems with enterprise-class reliability, security, and performance.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a variety of programs that include:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    Can Progent help us with desktop and mobile device configuration management?
    Progent offer System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize and simplify the management of your desktops and Cloud-connected mobile devices. Progent can help you to migrate efficiently to SCCM 2012 from an older change management solution or assist you to modify your existing SCCM 2012 environment to support your evolving business requirements.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word experts can provide a broad range of affordable online support services to help you to manage and troubleshoot your current Microsoft Word solution or help you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility problems between different releases of Word, interfacing Word with different Office apps like Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, and smart phone integration, and remote Microsoft Office Word and Office 365 Word training sessions customized for individuals or groups.



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    If your small business is in San Joaquin County and you need technical support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 209-929-1133 or visit Contact Progent.
















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