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What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration and desktop and mobile device support for small and midsize businesses, affordable remote IT consulting for local governments and schools, plus remote office networking support and disaster recovery solution design for large corporations. Progent's small company clients typically cannot justify the distraction and overhead needed to have a full-fledged IT management team and depend on Progent for as-needed guidance, system integration and troubleshooting. Small and midsize businesses find it cost effective to use Progent's remote support services on an occasional basis for jobs like Windows Server deployment, Exchange Server set up, network appliance upgrades, site relocation, hybrid cloud integration, or Call Center support. For advanced disaster recovery systems, Progent can provide immediate remote or onsite access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and GIAC-certified information assurance consultants offer a range of security evaluation services designed for organizations of all types and sizes.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft Gold-certified information technology consultants can provide Windows Server 2016 migration consulting to assist organizations of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform IT network with Linux/UNIX and Windows servers, Progent offers security help by giving you access to a CISSP-certified network expert to help your whole enterprise in a extensive range of security concerns. CISSP Certification recognizes mastery of a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your business in a broad range of security areas such as:

  • Security Administration Procedures
  • Security Architecture and Paradigms
  • Access Control Systems and Methodology
  • Software Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecom, Network and Internet Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent offers Windows Server 2012 R2 server clustering integration services, Microsoft Windows Server 2008 R2 clustering expertise, and Windows 2003 Cluster Server support to enable your business implement clustered server configurations that offer world-class availability, even for normal maintenance operations. This high-availability is possible because any server in a cluster can be taken off-line for servicing without impacting workers. Clustering also enables support staff to install vital security enhancements during normal working hours without impacting user productivity.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Windows Server 2012 R2 is an important step forward in making IT networks more secure and fault tolerant, easier to virtualize and manage, higher performing, and able to offer a better platform for web hosting and development. Progent's Microsoft Gold-certified Windows 2012 R2 engineers can assist your business benefit fully from the improvements built into Microsoft Windows Server 2012 R2 by delivering consulting, support, training, temporary staffing, monitoring, and security expertise.

    How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
    Progent's Exchange 2016 migration experts employ documented best practices to help you move from POP3 email installations to Microsoft Exchange Server 2016. Progent handles essential procedures such as coordinating domain names so that both on-site and remote workers benefit from a smooth migration from POP3 email. Progent can help you with configuring an on-site Exchange Server solution or help you locate and manage your Microsoft Exchange Server in an off-site, third-party Data Center.

    What online services are available for maintaining Cisco routers?
    Among the popular online Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, logging, security logon banner and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and BGP peering; updating router's IOS image; configuring and testing router failover; resolving VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and availability planning.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate data or spam. ProSight Email Guard's email content filtering solutions can also help organizations avoid reputation loss and stay compliant with industry security standards and government mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a broad range of remote network support and urgent repair services to local governments and school districts throughout the United States. Progent is among the pioneers in delivering advanced online network support and has delivered network support to clients in every state. Progent's remote information technology support for local governments eliminates travel costs and resolves problems more quickly than on-premises support.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Microsoft Skype for Business experts can provide online and onsite expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco Video Interop Server. Progent's certified network security experts can help you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab at the QTS Colocation Center in Sacramento, California includes a collection of advanced servers and network support equipment intended to be utilized online or on site to accommodate piloting, evaluations, capacity testing, forensics, disaster recovery simulation, education, and other purposes to help Progent's customers succeed with large-scale projects.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting information technology projects for major businesses, Progent follows a structured approach based on agreed upon milestones in order to meet budgetary, scheduling, and engineering targets while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to provide a detailed description of technical services delivered and to help in ongoing network maintenance.



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    If your small business is in San Joaquin County and you require computer assistance, information technology outsourcing, or advanced services from a certified Progent professional, call 209-929-1133 or visit Contact Progent.
















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