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Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco appliances, you could be using an old release of IOS, the control software used in almost every Cisco router and the latest switches from Cisco. Cisco often offers upgrades to IOS to fix bugs, plug security gaps, or add features. Unfortunately, updating IOS and other Cisco control software can be tricky, depending upon your Cisco device and your system environment. As an example, there could be limitations of internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a broad variety of services associated with upgrading Cisco IOS or other Cisco OS like CatOS or IOS XR. Progent's consultants can run audits of your router software, propose sensible updates, prepare Cisco devices, transfer software images, activate and verify your update, optimize performance, troubleshoot problems, and teach your network support managers how to utilize all important new features.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the new 802.11ac Wi-Fi specification, enabling you to get three times the performance for your Wi-Fi network while increasing the coverage.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business integrators offer remote and on-premises expertise for organizations of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can assist you design and verify a security environment for your Skype for Business deployment that is compliant with regulatory standards.

Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Intune consulting to consolidate and simplify the management of your desktops along with your web-facing mobile devices. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 environment to accommodate your evolving IT requirements.

What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, supporting and troubleshooting IT environments powered by Microsoft Windows Server 2003, and can help with your transition to Windows Server 2012 R2 from older releases of Microsoft Windows Servers or from Multi-OS networks. Progent's upgrade support services cover design, deployment, integration, piloting, training, and remote troubleshooting.

Does Progent offer desktop support services?
Progent offers a wide range of cost-effective services to assist you company to deploy, configure, repair, and administer workstations and laptops based on Windows, Mac OS X Lion or Snow Leopard, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning assistance, Windows 8.1 consulting expertise, Windows 7 technical support, MS Office integration, and 64-bit computing upgrades.

Where can I review testimonials from Progent's customers?
Progent has provided online or onsite technical consulting service to organizations in every state in the country. Many of these clients have shown their appreciation to Progent through testimonials to the quality of Progent's service staff. Take a look at Progent's customer testimonials to learn what they say about the high level of Progent's network support services.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2013?
Progent's Exchange migration experts employ field-proven methodologies to help you move from POP3 email systems to Exchange Server 2013. Progent attends to essential procedures such as coordinating domain names so that both local and external workers make a smooth migration from POP3 email. Progent can help you with setting up a local Exchange Server solution or help you locate and administer your Microsoft Exchange Server in an external, remote Data Center.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Installing Microsoft System Center Operations Manager can be complex. With more than 10 years of experience with System Center Operations Manager and its antecedents, Progent's experts can help to you select the right Operations Manager components, set up and integrate Operations Manager, and develop specialized rules, scripts, reports and alerts for your enterprise. Progent can also document Microsoft Operations Manager's server monitoring policies.

You can outsource SCOM problem mitigation to Progent's Microsoft Gold-certified technical team members. With years of IT management background, these IT experts can also respond quickly to the monitoring data generated by Microsoft System Center Operations Manager to keep vital systems running smoothly. By analyzing trend reports and reacting appropriately to alerts, Progent can eliminate emerging problems before they result in network failure or solve critical problems the moment they manifest themselves. In most cases, Progent can solve network trouble remotely, conserving time and money. For serious problems requiring hands-on support, Progent can quickly dispatch a field technician to the site of any small business in Northern California and to most zips in the United States.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp desktop virtualization specialists can help your business to plan, deploy, administer, and support a virtual Windows desktop and application delivery system built on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain an off-site datacenter that features high uptime, enhanced protection, and fast disaster recovery.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 consultants can assist businesses of any size to integrate Office desktop and Office 365 applications such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive solution that provides fast ROI and enables better business results. Progent can assist you to integrate Office or Office 365 apps with one another and with other key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you fix compatibility issues between various releases of Office and offers live online Microsoft Office and Office 365 instruction to individuals or teams.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support experts can show you how to construct a sensible, fault-tolerant network that addresses critical areas involving a wide range of network backbone technologies and methodologies such as zero-downtime Internet access, server clustering, server and router load balancing, Data Center strategies, interoffice communication, and disaster recovery.

How Can Progent help our company migrate to Exchange 2010?
Progent offers expert Exchange 2010 upgrade consulting services including outsourced or co-sourced project management, site analysis, project design and documentation, cost estimates of new software licenses and hardware required, suggested vendor sourcing, pilot verification at client site or at Progent's testing lab, managing temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the old servers, and training for customer's IT staff and end users.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi AP consultants provide remote and onsite support services to assist organizations of all sizes to design, install, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their location or computing device. (Check out Cisco Meraki switches configuration and management.)



More Questions and Answers

If your small business is in San Joaquin County and you require technical support, information technology outsourcing, or advanced services from a Progent consultant, call 209-929-1133 or visit Contact Progent.
















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