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Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) integration consultants offer cost-effective remote consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS resources. Progent offers occasional expertise or Progent can provide comprehensive project management outsourcing to help you move efficiently to the Amazon AWS cloud platform.

Does Progent offer project management services?
For enterprise clients looking for advanced project management assistance, Progent offers access to veteran information technology experts with decades of experience in IT management, application development, and process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management expertise to assist businesses to adhere to best practices to make sure development or deployment projects are successfully completed on schedule and on budget.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco appliances, you may be using an old version of IOS, the control software powering almost every Cisco router and the latest Cisco switches. Cisco frequently offers upgrades to IOS in order to correct problems, shore up security vulnerabilities, or add features. Unfortunately, upgrading IOS or other Cisco operating systems can be a challenge, depending upon your Cisco device and your network infrastructure. For example, there could be limited local Flash storage that might cause a new OS version to operate incorrectly. Progent's Cisco CCIE network engineers can provide a wide array of services related to upgrading Cisco IOS or any other Cisco OS such as IOS EX or IOS XR. Progent's consultants can run audits of your Cisco software, recommend appropriate updates, prepare Cisco devices, copy software images, activate and verify your update, tune throughput, troubleshoot issues, and train your IT staff how to utilize all important new functions.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the creation and deployment of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent started Progent in order to address the needs of small organizations who can't justify the cost of maintaining a large IT team but who still need information networks with world-class reliability, security, and responsiveness.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging solution that promotes teamwork by offering flexible set of options for accessing calls and messages within a framework that is easy to implement and administer. Unity Connection allows you to access and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and corporate satellite offices with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your CUE solution delivers the highest possible competitive advantage.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire virtualized network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the foundation of high availability for Exchange 2013 Mailbox servers. Introduced in Exchange Server 2010, a DAG is a collection of up to 16 MBX servers where any DAG server can host a replica of a mailbox database from any other server. DAG servers cooperate with one another to restore automatically from breakdowns that impact mailbox databases. Progent's certified Exchange consultants can provide Database Availability Group consulting services to assist your organization to design, install and manage an HA environment for your Exchange mailboxes.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified IT consultants who can show you how to perform a seamless business network relocation to a new site, including data center design and setup, project management, creating a comprehensive security plan that includes physical site security, ISP selection and synchronization, and non-disruptive network updates. Progent can also help your company to identify a colocation site to host your critical applications, prepare your environment, and deliver ongoing remote data center IT services.

How can Progent enhance my network security?
Progent's CISSP and CISM-certified security engineers can assist you create a comprehensive network security plan that includes hardware and software as well as policies to guard your information assets. Progent's ISA Server consultants and Microsoft Forefront Threat Management Gateway specialists can assist you to maintain Microsoft's discontinued firewall platforms. Progent's Cisco ASA firewall with Firepower Services experts can assist you to configure Cisco network appliances for optimum infrastructure security. Progent's security assessment testing services offer low-cost evaluations of your current network security environment. Progent's Email Guard spam and virus filtering service can block spam and email-based malware before they arrive at your firewall.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security experts. GIAC certifications are acknowledged by companies and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with all of the security disciplines addressed under GIAC certification such as auditing network security mechanisms, incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting security incidents.

Does Progent support Lync Server 2013?
Microsoft Lync Server 2013 allows businesses of all sizes to create a manageable and secure communications environment that permits a BYOD computing style with instant messaging (IM). instant messaging, real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts can assist you to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver live online and onsite training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Excel and PowerPoint.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide consulting from a MySQL database administrator, programmer, or database architect to help your company to design, implement, and maintain database solutions built on MySQL technology. Progent can also help you run MySQL Cluster with Windows Server Failover Clustering (WSFC) for enterprise-class availability and performance.

What services are offered by Progent for migrating to Exchange 2016?
Progent's Microsoft Exchange Server 2016 consultants can help your business in all facets of your migration to Microsoft Exchange 2016 including designing HA system topology for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, previously named CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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If your small business is in San Joaquin County and you need computer help, information technology outsourcing, or high-level expertise from a Progent consultant, call 209-929-1133 or visit Contact Progent.

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