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How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.

What types of organizations can Progent help?
Progent provides IT outsourcing, Azure and Amazon AWS cloud integration plus desktop and mobile device support for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office support and disaster recovery solution design for enterprises. Progent's small business clients typically cannot justify the distraction and overhead needed to maintain a full-fledged IT management staff and depend on Progent for as-needed guidance, system integration and remediation. SMBs find it cost effective to utilize Progent's online support services on an as-needed basis for jobs such as Microsoft Windows Server deployment, Exchange Server set up, network appliance upgrades, datacenter moves, hybrid cloud integration, or Help Desk outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) systems, Progent can provide immediate remote or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified information assurance consultants can provide an array of security evaluation services designed for organizations of all types and sizes.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server (SBS) product line is no longer available, this software bundle remains in wide use. Progent offers extensive Microsoft Small Business Server consulting services for all releases of the product. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your organization to evaluate the potential benefits of moving from a locally hosted environment powered by Small Business Server 2011 or earlier to a more cloud-centric computing model by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted applications. Whether your resources are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent offers comprehensive consulting, troubleshooting, and application design and programming services for Microsoft's core business products including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide the services of an experienced MySQL database administrator, programmer, or database architect to assist your company to plan, implement, and maintain database applications powered by Oracle's MySQL. Progent can also help you run MySQL Cluster with Windows Server Failover Clustering (WSFC) for enterprise-grade availability and performance.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for major businesses, Progent follows a structured technique based on agreed upon milestones in order to meet economic, timing, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to provide a comprehensive list of IT services delivered and to help in ongoing network support.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a wide array of load balancing technologies including server balancing, application balancing, and network infrastructure routing. Progent's engineers can assist you to improve network availability and throughput by deploying load balancing features incorporated into products such as Microsoft Windows Server 2003 Network Load Balancing Manager, Windows Server 2008 Network LBM, the NLB mechanism of Microsoft Windows Server 2012, Cisco Switches and Cisco IOS-based Routers, Citrix Access Gateway, and F5 Networks BIG-IP.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience providing a broad range of online network support and emergency repair services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced remote network consulting and has delivered IT solutions to organizations in all 50 states. Progent's online information technology support for local governments saves travel costs and solves problems faster than onsite service calls.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business doesn't currently have a permanent information system strategist, Progent's part-time CIO service offers the help of a veteran information executive on a temporary basis to help with critical jobs like strategic planning, managing IT spending, creating TCO models, business process analysis, vendor review, IT security and compliance, business impact projections, streamlining data center administration, desktop support, patch control, server monitoring, and disaster recovery planning.

Does Progent offer a secure data backup service for my Windows servers?
Progentís economical Offsite DPM-based Backup Service Package combines the power of Data Protection Manager (DPM) with the world-class security and availability facilities of the QTS (formerly Herakles) Data Center in Sacramento, California to provide ongoing, transparent backup for as much as 2.5 Terabytes of data from one or more of your Windows-powered servers. Progent's service package is offered for a fixed monthly price and includes all configuration, management, and monitoring needed for a complete offsite data backup solution.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants and experienced database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery planning specialists, and data security consultants to help your business to manage your Microsoft SQL Server 2012 solution and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also help you to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Exchange 2013 migration consulting services such as risk/benefit evaluation, outsourced or co-sourced project management, site analysis, cost estimates of all new software licenses and equipment required, preparing your Active Directory (AD) forest and its domains for optimal operation with your Exchange 2013 environment, configuring Database Availability Groups that deliver HA and resilience to your mailbox servers, pilot testing at a client's location or at Progent's test facility, setting up temporary coexistence of Exchange Server 2013 and older versions of Exchange Server, implementation of the production Exchange environment, deactivating the old servers, and training for customer's support staff and end users.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving capabilities of System Center Operations Manager, a cutting-edge network management software solution that monitors the availability, speed and protection of your IT network and identifies problems before they can bring down your system. To give you additional insight about the performance and robustness of your network infrastructure, Progent can help you deploy and operate popular network monitoring software based on Linux.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing UCS server clustering systems for survivability, and integration with Microsoft Exchange Server.



More Questions and Answers

If your small business is in San Joaquin County and you are looking for technical help, information technology outsourcing, or high-level services from a Progent consultant, call 209-929-1133 or visit Contact Progent.
















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