California Central Valley
Stockton, Manteca, Lodi, Ripon

What are the advantages to my business of Progent's network monitoring outsourcing?
Operations Manager increases the stability of line-of-business applications by proactively detecting and helping to resolve trouble spots before they are able to crash a network. Microsoft System Center Operations Manager can improve system performance by checking user-defined performance thresholds and use profiles on critical servers, enabling network managers to be more efficient in integrating performance-related products and to clean up problem areas before they cause serious network bottlenecks. However, configuring Microsoft Operations Manager to take complete advantage of this sophisticated monitoring tool can be tricky. With more five years of experience with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you choose the proper System Center Operations Manager features, install and configure Operations Manager, and write specialized rules, scripts, reports and alarms for your network environment. Progent can also record Operation Manager's network monitoring policies and procedures for your IT organization.

Does Progent support ERP and MRP applications?
Progent offers ERP and MRP software consulting services through application consultants who can support MS Dynamic products, and software from third-party vendors that offer accounting, ERP, Manufacturing Resource Planning, project accounting, plus management systems for areas that include HRP, sales, and retail.

How can Progent help my Linux developers?
If you are creating UNIX or Linux applications on a system that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing services that keep your business network productive while allowing you to concentrate on your area of high-value expertise. By deploying automated system monitoring and offering remote and on-site support as you require it, Progent provides Linux developer support that represents an affordable way to manage an IT network that features high reliability, security and speed.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-certified IT experts have extensive information technology industry experience, in the trenches of business network support, executing a multitude of technical tasks for a broad selection of clients. Every Progent IT professional carries a set of personal best practices from this broad industry background, and these are further improved by the company-wide best practices education that Progent teaches its consulting group. For larger projects, Progent experts employ the Microsoft Solutions Framework model for service delivery which breaks projects down into well defined and manageable components that reduce the possibility of a project getting out of control.

What are the benefits of the IT outsourcing packages from Progent?
By making sure that the appropriate vendor service agreements are in place and that your network has secure high-speed remote access, Progent's IT outsourcing packages set the stage for fast resolution of hardware problems plus immediate and affordable technical support via remote monitoring and repair. Progent can conserve your budget by assisting you to create specialized scripts that let Microsoft Operations Manager perform complex corrective actions which would otherwise require the on-site assistance of support experts. When you need on-premise network support expertise from Progent's certified service staff, you will receive service discounts and priority response.

Can Progent help me with Microsoft Customer Relations Management (CRM) software?
Progent offers in-depth Microsoft Dynamics Customer Relationship Management (CRM) support and utilizes this advanced productivity software as a strategic line-of-business application. Microsoft CRM helps mid-size businesses build strong customer relationships by providing built-in Sales and Customer Service modules that allow employees to share information to help improve sales success and deliver consistent, responsive customer support.

Does Progent offer security consulting for UNIX environments?
If you have a mixed-platform environment that supports UNIX/Linux and Microsoft servers and desktops, Progent can enhance system security by providing a CISSP or CISM-certified expert to assist your whole business in a wide range of security areas such as security management practices, security structure and models, access permission systems and methodology, and business continuity preparation.

What security support does Progent offer for UNIX environments?
If you have a multi-OS IT environment that combines UNIX and Windows servers, Progent can offer security consulting by providing a CISSP-certified network expert to assist your whole business in a extensive range of security concerns. CISSP Certification denotes expertise with a global standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your organization in a broad range of security fields such as: