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Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of technical services to assist organizations of any size to deploy, manage, and troubleshoot environments that incorporate desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to design and configure test labs to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects based on leading practices. Progent's consultants also offer Windows 10 migration help.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP help for a selection of solutions such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

    Where can I review testimonials from Progent's customers?
    Progent has delivered online or on-premises technical consulting service to companies in every state in the U.S. Many of these clients have shown their appreciation to Progent through testimonials to the quality of Progent's support staff. Check out Progent's client testimonials to see what they say concerning the quality of Progent's IT services.

    How can Progent help us design and manage a virtualization solution?
    Virtualization techniques enable businesses to maximize utilization, streamline network management, and improve application availability and data protection. run multiple virtual servers on a single actual computer. Common usage scenarios for virtualization are resource efficiency, inexpensive platforms for programs that require older OS software, and economical quarantining of software development or testing environments from production ones. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server Hyper-V Virtual Server help, VMware vSphere and vCloud planning and deployment, VMware NSX virtual network design and management, and Citrix XenServer virtual server assistance. Progent can configure virtual machines to maximize speed, dependability and manageability while simultaneously lowering expenses; propose and test business recovery strategies that reduce downtown in case of a catastrophe; and deliver continuing maintenance, troubleshooting, and engineering assistance as virtualization technology evolves.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team delivers comprehensive consulting knowledge in special application areas, enabling you to develop responsive, low-cost and highly functional business solutions that address the unique needs of your business. Progent's software application developers can help your company to customize Microsoft's popular eCommerce-capable applications such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft-certified Excel application experts offer cost-effective online development services for applications that use Microsoft Office Excel or Microsoft Office 365 Excel as a front-end or back-end platform for custom software. Progent can help your company to design, code, pilot, install, and administer custom applications; support and enhance legacy software; and migrate applications built with older versions of Microsoft Office Excel to current ones. Progent provides support for Excel VBA and Office Access programming and can assist your company to integrate Excel-based applications to SQL Server or other advanced DBMs that can include realtime data. Progent can also assist your organization to set up solutions that combine Office Excel with compatible Microsoft platforms including Microsoft Office Word, PowerPoint, Project Server, and SharePoint Server. Progent can also assist your company to upgrade to newer Excel versions, including the advanced 64-bit version, and can deliver affordable online virtual training in Excel that can be customized for a single person or large groups.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager, formerly branded CallManager, is the foundation of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of Unified CM support and debugging in areas such as integrating VoIP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.

    How does Progent handle problem escalation?
    Progent utilizes a team approach to problem escalation, making it efficient to deal with even the most challenging technical issues that can crop up from time to time. By leveraging 100s of consulting-years of background from Progent's Microsoft and Cisco-qualified consultants, Progent can quickly and cost-effectively solve networking problems that would baffle ordinary computer support organizations. Working with thousands of businesses on implementation and integration jobs every year gives Progent a unique perspective on which techniques succeed and which ones do not in resolving IT issues.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    System Center Configuration Manager 2016 automates application and device provisioning at scale, streamlines compliance settings management, keeps track of network resources, protects against company data leakage, provides health reporting, allows secure end-user self service, and delivers a common control mechanism for administering mixed-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help you with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    While managing IT projects for enterprise customers, Progent follows a structured technique based on defined milestones in order to achieve budgetary, scheduling, and engineering goals while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices described in the Microsoft Solutions Framework (MSF) and includes needs identification, planning and architecture proposals, testing, design tuning, and expert integration. All phases are documented to provide a detailed list of IT services delivered and to help in ongoing network maintenance.

    Does Progent offer consulting services for Windows Server Essentials?
    Microsoft Windows Server Essentials is a value-priced, entry-level OS that allows small businesses to make the move from the traditional stand-alone in-house datacenter to the contemporary hybrid computing paradigm that includes local and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants can provide cost-effective online consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to Essentials and implementing a hybrid local/cloud model for your computing environment. Progent can provide full-service project management so you can design and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent also offers continuing consulting, troubleshooting, and training.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level online consulting for business continuity planning, testing, and education to assist your company to respond to possible catastrophes, minimize service disruption for your essential IT operations, eliminate data loss, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and IT administration group to perform risk and business impact evaluation, identify interdependencies, identify the resources required to run your business, determine key IT services and define acceptable recovery times, qualify hot backup sites, configure secure offsite connectivity for crucial workers, plan notification systems and define responsibilities for staff, write a complete recovery and test plan, and train management and technical staff to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention experts and data leakage protection specialists can assist you to configure Progent's Email Guard Security Gateway to enforce specified content policies for scanning the content of email messages and attachments and preventing users from sending sensitive or unauthorized data or spam-like messages. Email Guard's outbound email content filtering solutions can also help avoid reputation loss and stay compliant with industry security standards and regulatory mandates including HIPPA, Sarbanes-Oxley and PCI DSS.

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    If your small business is in San Joaquin County and you require technical support, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 209-929-1133 or visit Contact Progent.

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