Can Progent help our business relocate our IT infrastructure?
Progent can supply a Microsoft-certified IT professional who can assist you with a seamless business network relocation to a new building or campus, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated software and hardware upgrades — all with comprehensive support throughout.

Does Progent support Microsoft technology exclusively?
Progent's concentration is Microsoft-based technology, but Progent has deep experience in the creation, installation, and integration of heterogeneous networks that incorporate advanced technology from several top hardware and software vendors that include 3COM, Adaptec, APC, RIM Blackberry Wireless, Checkpoint, Citrix, Cisco, Computer Associates, D-Link, HP/Compaq, Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum, SMC Networks, Symantec, Trend Micro, VERITAS, and WatchGuard.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers server clustering support to enable your IT organization design clustered server environments that can potentially provide 100% uptime, even for normal maintenance operations. This high-availability is feasible because any server in a cluster can be taken down for maintenance work without affecting users. Clustering also frees IT staff to install critical security enhancements during regular business hours without reducing user productivity.

Does Progent offer network architecture consulting for Apple Mac environments?
Progent's Mac network consultants can assist you with a wide array of IT infrastructure issues such as network design off-site and mobile access, multi-network compatibility, security, and emerging communications solutions such as Voice over IP and fast mobile connectivity. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage arrays, and Xsan storage area network (SAN) solution. Progent can also provide certified experts to help with Cisco routers and switches.

My business application needs 24x7 support. Can Progent help?
Progent can deliver 24x7 local technical support and IT outsourcing services in Northern California. Progent's 24x7 Information Network Support Services include the services of some of the the San Francisco Bay Area's most skilled Microsoft-certified information technology professionals, the latest network management software, and affordable service programs to keep your business network up and running.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft team members can help you maximize the capability of your existing Windows 2000 Servers and can simplify network administration, offer technical support and problem solving and enhance security. In addition, Progent offers access to CISSP and CISM certified security consultants to evaluate your existing system security and propose company-wide policies, methodologies and products to improve your security.

How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

How Can Progent Help with SharePoint Portal Server 2003?
Progent's Microsoft-certified experts can help you evaluate the business case for implementing SharePoint Portal Server 2003, provide configuration and deployment expertise, optimize your IT system infrastructure, integrate your standard and custom business software to work with SharePoint Portal Server, develop a company-wide security plan that uses portal technology, and deliver troubleshooting and Help Desk services.

Does Progent offer support for UNIX developers?
If you are creating UNIX or Linux software on a network that includes Windows-based servers, workstations and office productivity software, Progent offers network outsourcing and support service that keeps your network productive while permitting you to focus on your area of high-value expertise. By using round-the-clock server monitoring and delivering off-site and on-site technical help as you require it, Progent gives developers an economical way to maintain an IT network that features high reliability, security and throughput.

What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support engineer and IT consultant has access to the technical and educational tools necessary to deliver the best computer help available. Progent offers world-class expertise in the architecture, design, deployment and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory consulting, Exchange 2007 Server expertise, Exchange Server 2003 support, Microsoft .NET Server help, plus Windows XP and Vista desktop help, Microsoft Office support and training, and Great Plains Software application development.

What pricing structure does Progent use for support services?
Progent's simple per-hour service model requires no complicated contracts, minimum fees or invisible charges. Many service organizations require minimum billing or other extra fees that increase support invoices. For off-site support from Progent, you are billed only for the actual hours spent fixing your problem. If it only requires fifteen minutes to fix your problem, then you are charged only for a quarter of an hour. For scheduled in-person support work booked more than 24 hours in advance, you pay only for the time when our expert is present on-site repairing your network. No extra on location surcharges or travel expenses. Just Progent's competitive hourly billing rate. For emergency same-day in-person service visits, you may have to pay for our engineer's travel time, but never an increased emergency billing rate. Because Progent maintains a large team of experienced service professionals located throughout the entire Northern California service territory, an available consultant is typically close by to help.

What can Progent do to help with disaster recovery?
Progent's disaster recovery consulting experts can help you create continuation of business strategies, design a fault-tolerant IT infrastructure, and run useful preparedness exercises.

What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology utilizes industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF).

Highlights of Progent's MSF methodology for large IT projects are: