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Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server family has been terminated, this software package is still in wide use. Progent offers a range of Microsoft SBS consulting services for all versions of the product. In addition, Progent's Windows Server Essentials consulting experts can help your business to assess the potential benefits of moving from a locally hosted environment powered by Small Business Server version 2011 or earlier to a more cloud-centric computing model by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Whether your servers and applications reside on an on premises datacenter, in the cloud, or across a combination of of both, Progent can provide comprehensive consulting, technical support, and software design and programming services for Microsoft's core business products including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include network evaluation to ensure that your network meets appropriate levels of security and off-site connectivity, round-the-clock system monitoring using MOM to resolve problems before they disrupt your business, optional Help Desk Support from Progent's IT experts, security audit to help preserve your system from hackers and virus attacks, application of Service Packs and security updates for servers and applications, reduced rates on Progentís remote and on-premises network support services, and access to Progentís staff of Microsoft-certified network architects and support personnel.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a variety of products that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer consulting help for server clustering with Windows Server?
    The failover cluster technology built into the latest releases of MS Windows Server has been dramatically re-engineered to simplify the deployment, configuration, and administration of server clusters and to provide improved levels of network availability, protection, efficiency, and flexibility. New or improved features include cluster Validation, easier configuration and deployment, improved cluster administration, new cluster infrastructure for maximum uptime, hardened security and quorum models, fewer failure points, more storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can assist your company assess the business benefits of Windows clustering, design and implement an installation, educate your network support personnel to administer your cluster environment, provide continuing consulting and support services, and create and validate a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster tools proven in Microsoft's Azure public cloud.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultants can provide expert remote consulting support to assist companies of all sizes to connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective hybrid environments that can include Windows and Linux systems and applications in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

    What are the advantages of Progent's model for remote support?
    The majority of network issues can be resolved immediately by Progent's group of remote service experts. This eliminates lost productivity which can be caused by waiting for an on-site consultant to show up in person. Furthermore, many independent consultants and network consulting firms demand minimum on-site charges that may convert a ten-minute visit into a 2-hour expense. Progentís model of charging per minute and billing only for service that is performed permits Progentís remote support experts to resolve hundreds of minor problems daily at the least possible expense. Further, the confidence of having ready access to Progent's expert group of IT consultants opens the door to a new world of powerful IT solutions that typical small organizations would otherwise rule out for fear of having insufficient support resources.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can show you how to create, justify and implement a plan to transition to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also deliver affordable and effective online consulting services and engineering support so you can maintain Windows Server 2012 installations. Progent can help you to determine the strategic value of migrating from previous versions of Windows Server and can follow industry best practices to support a smooth transition to 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions

    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting and management outsourcing service provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of dependability and expandability and is also simple to transfer to any data center. Progent's Private Cloud hosting and management services are based upon mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility. Find out about Progent's ProSight family of managed services for small organizations.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix virtual desktop experts can help you to plan, install, administer, and troubleshoot a virtual Windows desktop and application delivery and management system by providing Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network consultants can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's datacenter support consultants can help your organization to administer and maintain a remote datacenter that features high availability, enhanced protection, and fast disaster recovery. Progent can also assist you manage and support additional virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent offers multi-site connectivity consulting to show you how to design and deploy fault-tolerant architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connections and automatic fail-over offers economical 24x7 interoffice connectivity.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Skype for Business integrators offer remote and onsite expertise for companies of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party communication systems such as Cisco UC. Progent's certified data security experts can help you create and validate a security environment for your Skype for Business solution that meets government and industry requirements.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can provide businesses with an IT management professional who can function as a part-time CIO. This experienced IT executive can offer long-term direction to assist you to deploy appropriate technology to enhance business operations so they align better with your business objectives. Your business can create and implement a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Key services Progent's temporary CIO can carry out include strategic planning, establishing technology budgets, building and tracking models for TCO, optimizing workflows, reviewing contracts with suppliers, defining security standards, monitoring service level agreements, automating data center administration, software revision management, IT asset documentation control, and business continuity planning.

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    If your small business is in San Joaquin County and you need technical help, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 209-929-1133 or visit Contact Progent.

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