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Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, originally named CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) offer an advanced IP-PBX solution by integrating closely with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any facet of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help you to move from an earlier version of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and troubleshoot your current SCVMM ecosystem to make sure you get maximum return on investment. Progent also offers SCVMM 2016 migration consulting to help you to plan and execute an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from stronger assurance features, high availability VMM storage options, and other enhancements.

What web development services are available from Progent?
If you want to revamp your corporate web site, create internal webs for functions like as HR or worker training, create a compelling web presence for a start-up venture, or put together enterprise-grade, data integrated e-commerce solutions, Progent can provide talented and experienced web site designers and developers. Web custom software development services available from Progent's Technology Specialists Group include web site software development, web project management, ASP and .NET programming, and graphical content design. Progent's SQL Server programmers, Oracle programmers and DBAs, MySQL database application experts, and Microsoft Access consultants can assist you to design, deploy, and support data-intensive web sites. Progent's experts can also help you design and manage a protected, robust server and communications network featuring remote connectivity, to support your web platforms.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere consultants offer advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out about Progent's complete ProSight suite of low-cost network monitoring and management services for small and mid-size organizations.

How can we outsource our network management to Progent?
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, update management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and IT asset documentation management. To read Progent's eBook about the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Does Progent support Lync Server 2013?
Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to create a manageable and protected communications environment that permits the modern BYOD computing style with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a broad range of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts can help your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or mixed topology suitable for your current and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and onsite training to your management staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook clients, Word and PowerPoint.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-grade data center colocation Sites in Northern California and larger cities throughout the United States, and Progent's colocation center support team can enhance your network's redundancy and performance by helping you select a remote data center site that addresses the individual requirements of your company such as geographic proximity, size, communications, affordability, and value-added features and services. Progentís data center IT services are intended for companies with equipment housed at colocation hosting sites and in need of on-demand in-person service at the colo facility as well as online support from Microsoft and Cisco certified professionals. Progent provides a variety of co-location center consulting services including network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and planning high-availability server cluster configurations.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange Server 2016 enhances the performance and simplifies the implementation of DAGs, which provide an automatic failover cluster for high availability. Database Availability Groups in MS Exchange 2016 reduce failover delay by an estimated 33% relative to Microsoft Exchange Server 2013. Other enhancements include configuration defaults that follow leading practices for fault tolerance. Progent's certified Exchange consultants offer DAG consulting services to assist your business to design, deploy and maintain a Database Availability Group environment the offers world-class security for your Exchange 2016 mailboxes.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange 2010, a DAG is a collection of as many as 16 MBX servers in which any DAG server can contain a replica of a mailbox database from a different server in the group. DAG servers cooperate with one another to recover automatically from breakdowns that affect mailbox databases. Progent's Microsoft certified Exchange consultants offer DAG consulting services to help you design, deploy and administer a high availability environment for your Exchange 2013 mailbox servers. In addition, Progent's Exchange 2016 Server experts can help you move your Exchange Server 2013 DAG environment to Exchange Server 2016.

Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses access to a network professional with expertise in Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 DAG design, Exchange 2010 design, Windows Server 2016 Credential Guard and Storage Replica integration, Windows Server 2012 R2 Live Migration consulting, Windows 2008 failover clustering support, and System Center Data Protection Manager (SCDPM) deployment in order to build a fault-tolerant email environment that supports onsite users, branch offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam filtering service platform that intercepts spam and email-based viruses and includes cloud-based recovery via email spooling. Progent's CISSP and GIAC-certified network security professionals can help your company to create infrastructure, policies, and processes that maximize email protection.



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If your small business is in San Joaquin County and you require computer assistance, IT outsourcing, or high-level expertise from a certified Progent professional, call 209-929-1133 or visit Contact Progent.
















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