Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon





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Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services automatic backup and disaster recovery provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read about the complete ProSight family of affordable managed services for small organizations

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified consultants have in-depth real-world industry backgrounds, on the front lines of business network support, performing a wide variety of IT tasks for a broad assortment of clients. Each Progent IT professional brings a set of personal best practices from this broad industry background, and these are further improved by the company-wide best practices training that Progent instills in its engineering staff. For larger engagements, Progent experts follow the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into discrete and manageable components that decrease the possibility of a project spinning out of control.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer consultants can help your company to evaluate the business benefits of XenServer as well as additional Citrix products, and can help you to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition assess your current XenServer environment and help you to optimize resource utilization, performance, security and compliance, availability, and disaster recovery.

Does Progent offer consulting help for server clustering with Windows Server?
Progent can provide Microsoft Windows Server 2012 R2 failover clustering consulting and support, Microsoft Windows Server 2008 failover clustering expertise, and Microsoft Windows 2003 Cluster Server consulting to enable your company design clustered server configurations that can provide enterprise-class uptime, even for normal maintenance operations. This non-stop capability is possible because any server in a cluster can be taken down for servicing without impacting users. Server clustering also allows support personnel to install vital security enhancements during normal working hours without impacting user productivity.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento has a variety of advanced computers and network support infrastructure intended to be used remotely or on site to facilitate system testing, assessments, performance modeling, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's clients succeed with large-scale projects.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified network security professionals can help you create a comprehensive IT security strategy that includes hardware and software plus procedures to protect your IT assets. Progent's ISA Server consultants and Microsoft Forefront TMG 2010 specialists can help you to maintain Microsoft's discontinued firewall servers. Progent's ASA 5500-X firewall with Firepower engineers can help you to configure Cisco ASA firewalls for maximum infrastructure security. Progent's security vulnerability testing services provide economical and objective analyses of your current network security profile. Progent's Email Guard spam and virus filtering service can block spam and email-borne malware before they make it to your security perimeter.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 utilizes core features first developed for and refined on Azure, one of the world's biggest public clouds. This dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to assess the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network topology for a cloud-based or hybrid deployment, create and execute a non-disruptive migration strategy, educate your IT administration and support staff, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you maximum business value.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques allow businesses to maximize resource utilization, streamline network administration, and improve application availability and data protection. operate several virtual machines on a single physical computer. Common applications for virtual servers include resource consolidation, low-cost hosts for applications that require outdated operating systems, and economical quarantining of software programming or pilot environments from production ones. Progent's virtual server engineers can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server assistance. Progent can deploy virtual servers to maximize speed, reliability and manageability while at the same time cutting costs; propose and validate business recovery plans that minimize downtown in case of a catastrophe; and deliver ongoing support, troubleshooting, and engineering assistance as virtualization technology evolves.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure planning and integration experts can help you with every phase of Microsoft Azure integration including needs definition, readiness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so your clients can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure services.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest quality of remote network support available for both urgent and standard problems. For emergency issues that affect many users, key individuals, or a mission-critical program, the Technical Response Center will respond within an hour. For non-critical problems, the TRC is committed to respond in less than two hours. In all cases, your trouble ticket will be created quickly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on every corrected problem to confirm you are satisfied with the resolution and willing to close out the ticket. Find out more details concerning Progent's TRC Customer Commitment.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a revamped architecture that improves cloud integration, works with the most popular handheld devices, permits one-time login with Microsoft Azure AD, and tightens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants offer the depth and breadth of technical skills and hands-on experience to resolve the many technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful product.



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If your small business is in San Joaquin County and you need computer support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 209-929-1133 or visit Contact Progent.
















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