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Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health monitoring, enables secure self service, and offers a single control mechanism for administering multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any facet of planning, installing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.

Does Progent offer desktop support services?
Progent offers a wide range of cost-effective support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop PC support services include Windows 10 planning and migration support, Microsoft Windows 8.1 configuration and support, Windows 7 technical support, MS Office and Office 365 integration and training, and 64-bit processing upgrades.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can help your organization to build and support applications based on the SQL Server RDBMS. Progent follows industry best lifecycle management practices to build efficient, easy-to-manage SQL Server applications and knows how to work with a client's management to complete programs in a timely and affordable way. Progent for can help your company to build Microsoft SQL Server applications by providing a wide array of professional services including specification of features and scope, database modeling, ETL development, T-SQL coding, software configuration, storage management, performance tuning, backup/recovery, partitioning, consolidation of stored procedures, synchronization solutions, security and compliance, and business continuity.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for customers who want to increase their knowledge of mainstream office productivity tools and network hardware. Learn more about Progent's Office Word and Office 365 Word custom training, Microsoft Office Excel and Microsoft Office 365 Excel training and programming help, Microsoft Project expertise, and classes on Apple macOS and OS X applications. Progent also offers interactive online webinar training seminars. Virtual interactive classes offer a flexible and affordable solution for teaching your IT team to use a broad selection of important applications.

Progent also offers itemized documentation for all services performed. These in-depth service reports provide your in-house IT staff a convenient and useful chronicle of important technical issues concerning your IT system and can provide insight on how to anticipate and solve problems in the future.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that enables your in-house IT organization to take advantage of the system monitoring activities of an outside IT support group. If your company has a small in-house IT staff, Progent's Managed Network Monitoring co-sourcing program is an affordable way to increase system reliability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and installs Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your IT system
  • Progent provides Contact Center support services, coordinated with System Center Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves problems
  • Progent performs regular service management including application of service packs and security patches
  • Hardware must be under manufacturer's on-premises warranty program

    Does Progent offer network monitoring support?
    Progent provides a selection of Network Support Packages based on the proactive problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that monitors the availability, speed and security of your IT system and identifies anomalies before they can disrupt your network. To give you additional insight about the performance and stability of your network infrastructure, Progent can help you deploy and manage leading network monitoring software powered by the Linux operating system.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is dedicated to delivering the highest quality of remote network support services possible for emergency and standard problems. For urgent problems that affect multiple users, key people, or a line-of-business application, the Technical Response Center will respond in one hour or less. For standard problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you on every corrected issue to confirm you are satisfied with the results and ready to close the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's virtual desktop solutions lower the work needed for IT administrators to set up software programs so they are standardized throughout a corporate user base, provide the ability to manage access to critical information, and allow fast installation of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind RDS streamlines client access, improves performance, strengthens data security, unifies management, and offers an almost transparent client experience. Progent's desktop virtualization consultants can assist you to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure pilot and on-line environments, optimize your system infrastructure to support virtualized clients effectively, evaluate and remediate security issues, and educate your IT managers to utilize best practices to gain a fast ROI from desktop virtualization.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team provides in-depth consulting know-how in special application areas, enabling you to develop fast, low-cost and effective IT solutions that meet the unique needs of your company. Progent's line-of-business software developers can help you to customize Microsoft's popular eCommerce-capable offerings such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    Does Progent offer consulting services for Windows Server Essentials?
    Windows Server Essentials is a value-priced, versatile operating system that allows small organizations to transition from the traditional physical in-house datacenter to the modern hybrid networking model that combines both local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing ecosystem. Progent can provide comprehensive project management so you can plan and execute a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and customized training.

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    If your small business is in San Joaquin County and you are in need of technical support, IT outsourcing, or advanced expertise from a Progent engineer, call 209-929-1133 or visit Contact Progent.

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