Microsoft Business Solutions-Solomon
Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.
What are the benefits of Progent's documentation of support services?
The historical service reports created for your company by Progent keeps you from becoming overly reliant on an individual consultant. Progent's detailed reports of support services enables one Progent IT engineer to carry on where another ended while eliminating time spent getting up to speed with your IT environment. in-depth service documentation also offer your in-house IT organization a better understanding of key technical problem areas involving your network and offer knowledge about how to anticipate and fix problems that lies ahead. In this way, Progent's service documentation is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more easily build up, an internal IT support staff if and when it becomes economical to do so, or you can migrate to a different consulting group if you become unhappy with Progent's service.
How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified expertise in designing, integrating and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have extensive experience troubleshooting difficult Active Directory challenges such as replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production AD environment, and fixing of failed installations of AD and AD-integrated applications. Progent is also experienced in using “expert only” AD utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard uses the Managed Service Provider (MSP) technique to blocking spam because this allows security to begin at the source of spam and viruses — the Internet. Spam defense deployed at the network gateway or at the workgroup server expose networks and servers to malicious attacks and anti-productive spam. Postini’s rendition of managed service is also programmed to deflect Directory Harvest Attacks (DHAs), which can only work in the SMTP connection at the Internet gateway.
How can I find out more about the cost benefits of IT Outsourcing for small businesses?
Progent has created an IT outsourcing white paper that describes the advantages a small business can achieve from outsourcing IT consulting and other computer services. To a printer-friendly Adobe Acrobat version of this document and find out how outsourcing can cut costs and improve productivity, click:
Small Business IT Outsourcing White Paper (140 Kb PDF file).
My business application needs 24x7 support. Can Progent help?
Progent can provide 24x7 hands-on technical support and IT outsourcing services in
the San Francisco Bay Area. Progent's 24x7 IT System Support Services include the services of some of the Northern California's most skilled Microsoft-certified service experts, the latest network management software, and budget-friendly service programs to keep your business network available and productive.
Does Progent support ERP and MRP applications?
Progent supports ERP and MRP solutions by providing application consultants who can support Microsoft Dynamics products, applications from other vendors, and legacy software that offer financials, Enterprise Resource Planning, Manufacturing Resource Planning, project accounting, supply chain management, plus management software for HRP, sales and marketing, retail, and distribution.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent delivers small and mid-size businesses seasoned consulting for products from other major
Firewall and VPN suppliers such as
Check Point Software,
WatchGuard,
Juniper Networks,
SonicWALL, and
Symantec.
Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned
Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran
and has been responsible for the creation and implementation of hundreds of innovative business solutions using Microsoft and Cisco technologies.
Mr. Kent established Progent in order to address the needs of small organizations who can't justify the high cost of supporting and managing a
large IT organization but who still require reliable, secure, fast information systems.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your in-house IT team to benefit from the network monitoring services of an outside consulting group. If your operation has a small in-house information technology group, Progent's Managed Network Monitoring co-sourcing offering is an economical way to increase system uptime, throughput and security.
Key components of Progent's Managed Network Monitoring Package include:
- Progent performs a needs evaluation and configures Microsoft Operations Manager (MOM)
- Progent deploys an off-site Operations Manager server to track your IT system
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely tracks, analyzes, and/or resolves network trouble spots
- Progent provides ongoing network maintenance including application of service packs and security patches
- Hardware must be under manufacturer's on-site warranty program
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for customers who want to increase their knowledge of critical office productivity tools and network infrastructure. Read more about Progent's Microsoft Word seminars, Excel training and consulting, Microsoft Project expertise, and Apple Mac help.
Progent also offers detailed documentation for all services performed. These in-depth service reports provide your internal IT staff a convenient and useful history of important technical issues surrounding your network and can provide insight on how to anticipate and fix problems in the future.
What is Progent's methodology for enterprise IT projects?
For major information technology projects, Progent's methodology uses industry project management standards based on
the best practices described in the Microsoft Solutions Framework (MSF).
Highlights of Progent's MSF methodology for large IT projects are:
