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Does Progent offer desktop support services?
Progent offers a wide array of cost-effective services to assist you company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows, Apple OS X Lion, or popular versions of Linux. Progent's desktop PC support services include Windows 10 migration consulting, Microsoft Windows 8.1 integration, Microsoft Windows 7 maintenance, Microsoft Office integration and training, and 64-bit computing upgrades.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 migration engineers can assist you to test Windows 8.1 to verify application and driver compatibility and to determine its performance and stability running with your applications. Progent's consultants can also show you how to estimate the likely strategic value of adopting Windows 8.1. If Windows 8.1 fits your business, Progent can assist you to design and execute a smooth migration to Microsoft Windows 8.1 from a previous release of Windows. Progent's consultants can also provide Windows 10 planning and migration assistance.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi AP consultants offer online and onsite support to assist organizations of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology such as switches, ASR routers and firewalls to create a cohesive network infrastructure that provides identical access, performance, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device. (Refer to Meraki switches integration.)

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing and distribution companies to manage complicated supply chains and improve the efficiency of critical business processes to get products to market fast and meet customer commitments dependably. Progent can provide the skills of an ERP consultant with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises services that spans from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network. Learn about Progent's entire ProSight portfolio of value-priced outsourced network management services for small businesses.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, inventories network assets, protects against company data leakage, performs health monitoring, enables secure self service, and delivers a common control mechanism for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud experts can assist your organization with any facet of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that enables your in-house IT organization to take advantage of the server monitoring services of an outside IT support firm. If your business has a small internal IT organization, Progent's Managed Network Monitoring co-sourcing package is an economical way to optimize network availability, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures Operations Manager
  • Progent sets up an off-site Operations Manager server to monitor your network
  • Progent provides Contact Center support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes network trouble spots
  • Progent provides ongoing service management including installation of service packs and security patches
  • Hardware must be covered by vendor's on-premises warranty program

    How Can Progent help our company migrate to Exchange 2013?
    Progent offers comprehensive Microsoft Exchange Server 2013 migration consulting services including risk/benefit analysis, end-to-end project management, site prep, cost estimates of all new software licenses and equipment required, preparing your Active Directory forest and domains to work with your Exchange Server 2013 environment, configuring Database Availability Groups that provide HA and resilience to your Exchange mailboxes, pilot verification at a customer's site or at Progent's testing facility, setting up temporary coexistence between Exchange Server 2013 and previous versions of Exchange Server, implementation of the new system, decommissioning the old servers, and webinar training for client's IT group and end users.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified Microsoft Exchange Server 2016 consultants can assist you in any and all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, databases and log files; configuring HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level online expertise for business continuity planning, validation, and training to assist your company to respond to potential catastrophes, reduce downtime for your most critical network functions, avoid data loss, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can team with your executive and IT support group to provide risk and business impact analysis, define dependencies, specify the assets required to operate your business, determine crucial network services and define allowable restoration times, qualify colocation sites, configure safe remote connectivity for key employees, plan notification systems and define responsibilities for staff, document a comprehensive recovery plan, and provide training for management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

    What web development services are available from Progent?
    Web development services offered by Progent's Consulting Experts include web architecture, web project management, .ASP and .NET application development, web graphics, and individual training in web creation tools. Progent can also provide development experts who can show you how to create and integrate specialized eCommerce applications. For data-driven web commerce sites, Progent offers online access to certified Microsoft SQL Server programmers and Oracle RDBMS application programmers.

    How can Progent help my Linux developers?
    If you are creating UNIX or Linux applications on a system that includes Windows-based servers, desktops and software, Progent offers IT support services that keep your business network up and running while freeing you to focus on your area of high-value expertise. By taking advantage of automated system monitoring and offering remote and on-premises technical help as you need it, Progent provides Linux and UNIX developer support that offers an economical way to manage an IT network that features high reliability, security and performance.

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    If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require technical support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 707-470-1313 or visit Contact Progent.

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