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Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can support the creative sides of Apple macOS and OS X environments by offering consulting services and training in graphics, sound, and motion. Progent's experts can provide help in a range of macOS and OS X programs such as Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete projects like digitizing audio or video or building an audio post production facility.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, removal of test software configuration objects in production AD systems, and fixing of unsuccessful setups of AD and AD-dependent applications. Progent is also proficient in working with “expert only” AD utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key issues such as AD naming conventions, hierarchical model, IT management model, selection and design of group policy objects, as well as protection and auditing definitions. Progent can also analyze the impacts of alternate server and service implementations on functionality and speed. Progent can assist businesses to plan and install deployments of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants offer comprehensive remote and on-premises support services for Microsoft Project Server as well as for all Microsoft products that integrate in conjunction with Microsoft Project Server. Services offered by Progent include Project Professional integration, SharePoint Server 2013 planning and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 support, MS Exchange 2016 Server migration, Exchange 2013 Server consulting, Excel 2016 and Microsoft Office 365 Excel development, and Office and Office 365 PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your infrastructure to accommodate local, branch office, at-home, and mobile users so that they can utilize Microsoft Project Server 2010 to work together safely and productively. Progent's network security engineers can assist your IT team to plan and police security workflows that protect sensitive project information without disrupting productive information sharing.

Can Progent help us move our data center to a colocation facility?
There are several hundred world-class data center colocation Sites in the San Francisco Bay Area and larger cities across the United States, and Progent's colocation center support group can improve your network's fault tolerance and performance by helping you choose a remote data center facility that meets the specific needs of your company including geographic location, space, connectivity, affordability, and extra additional features and services. Progent’s colocation center IT services are designed for companies with equipment located at colo hosting facilities and in need of timely in-person help at the collocation site plus remote help from Microsoft and Cisco certified experts. Progent offers a variety of co-location center support services including network topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications networking, development and deployment of non-stop configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server cluster configurations.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones usually demands that you configure and fine tune many key pieces of your Wi-Fi environment including access points, switches, Cisco wireless LAN controllers, and call management software. Progent's wireless IP phone configuration consultants can provide online and onsite support to help you create and manage a Cisco wireless VoIP phone solution by delivering services that range from troubleshooting the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and tuning performance, designing or verifying business continuity strategies, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep critical network initiatives on schedule.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 enhances the speed and simplifies the deployment of Database Availability Groups (DAGs), which offer an automatic failover cluster for high availability. Database Availability Groups in Microsoft Exchange Server 2016 reduce failover times by as much as 33% compared to Exchange 2013. Other improvements include setup defaults that enforce industry best practices for data protection. Progent's certified Exchange experts offer Database Availability Group consulting services to help you to design, deploy and maintain a DAG environment the provides world-class protection for your Exchange mailbox servers.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for handling larger environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. For more information, see Altaro VM Backup Consulting.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager increases the availability of mission-critical applications by proactively identifying and helping to fix problems before they can crash a network. System Center Operations Manager can improve network performance by checking predefined performance thresholds and use patterns on critical servers, enabling IT support staff to be more proactive in integrating performance-related resources and to eradicate trouble areas before they cause severe system bottlenecks. However, setting up System Center Operations Manager to take complete advantage of this complex monitoring tool can be difficult. With over five years of background with the NetIQ technology upon which MOM is based, Progent's network experts can help you pick appropriate Microsoft System Center Operations Manager components, deploy and configure Operations Manager, and generate custom rules, scripts, reports and alarms for your IT system. Progent can also document Operation Manager's network monitoring policies and procedures for your IT staff.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and local Exchange. This permits you to have some Exchange mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on time and on budget. For more information about Progent's online consulting services for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration with on-premises Exchange.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco routers, you could be using an outdated version of IOS, the operating system powering virtually all Cisco router as well as the latest switches from Cisco. Cisco often publishes updates to IOS in order to correct bugs, plug security weaknesses, or improve features. Unfortunately, updating IOS and other Cisco control software can be a challenge, depending upon your Cisco device and your network infrastructure. For example, there may be limitations of local RAM that might cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of services related to updating Cisco IOS software or any other Cisco software platform like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform audits of your router software, recommend sensible updates, prepare Cisco appliances, copy software images, activate and test your Cisco software, optimize performance, troubleshoot problems, and train your IT staff how to utilize all important new capabilities.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing and telepresence engineer with an extensive background deploying products from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist your company to design, configure, expand, or maintain a video conferencing solution that protects your investment and optimizes the business value of your IT system. Progent also offers the expertise of network infrastructure consultants who can help companies of any size to build and maintain a communications network that delivers the speed, dependability, protection, and expandability you need to support your video conferencing/telepresence environment.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it affordable to create specialized Great Plains applications that provide all of the basic capability of proven Great Plains solutions but also meet the specialized needs of your business. With the use of the Modifier with MS Visual Basic, application programmers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP data views, supplement or modify business logic, produce custom forms and reports, or expand integration with Microsoft Office programs. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and programming experience with VBasic, XML, and other developer tools makes it possible to tailor specialized mission-critical programs and eCommerce solutions that work seamlessly with Great Plains.



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If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you are looking for computer help, IT outsourcing, or top-level expertise from a Progent professional, call 707-470-1313 or visit Contact Progent.
















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