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How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for critical workloads by offering unified, cross-platform monitoring of IT resources installed across local systems and cloud environments. Progent's SCOM consulting team can provide advanced remote and onsite support to assist businesses of any size to plan, implement, optimize, update and repair Operations Manager 2016 solutions. Progent's SCOM 2016 consulting experts can assist your company to migrate to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring platforms, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources hosted on public clouds by providing Azure integration and Amazon AWS hybrid cloud solutions.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques enable businesses to optimize utilization, streamline network management, and improve application uptime and security. run several virtual machines on a single actual processor. Common applications for virtualization are resource efficiency, inexpensive platforms for programs that require outdated OS software, and economical quarantining of software development or testing environments from production ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server assistance. Progent can configure virtual machines to maximize speed, fault tolerance and ease of administration while at the same time lowering expenses; suggest and verify disaster recovery strategies that reduce productivity loss in the event of a catastrophic failure; and provide continuing support, repair, and consulting assistance as computer technology advances.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience delivering a broad range of online network consulting and emergency repair services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in delivering expert remote network consulting and has delivered network solutions to clients in all 50 states. Progent's online network consulting for local governments saves travel expenses and solves problems faster than on-premises support.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration experts can help organizations of any size to plan, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide cost-effective online or on-premises expertise to help you to migrate efficiently to a modern unified communications environment that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for access to a SIP PSTN trunk.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server (SBS) product line is discontinued, this powerful package is still popular. Progent offers extensive Microsoft SBS support services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your organization to assess the potential advantages of moving from a locally hosted datacenter based on Small Business Server 2011 or earlier to a more cloud-centric computing model by implementing an upgrade to Windows Server Essentials and to Microsoft's cloud-hosted application software. Regardless whether your servers and applications are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of environments, Progent can provide full-service consulting, technical support, and application design and programming services for Microsoft's strategic platforms including Windows Server, Exchange Server, SharePoint, and SQL Server.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours online support program offers companies 24x7 availability of remote technical support from Progent's Technical Response Center. Support services available outside normal work hours include fixing problems with Microsoft servers, Windows desktop support, assistance with Microsoft Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, lost AD objects, cleanup of evaluation application configuration objects in on-line Active Directory systems, and repair of unsuccessful setups of AD and AD-enabled applications. Progent is also proficient in using “expert only” Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address important areas such as AD naming conventions, hierarchical model, IT administration model, selection and structure of group policy objects, as well as protection and monitoring definitions. Progent can also evaluate the impacts of alternate server and service configurations on capability and performance. Progent can assist businesses to plan and install configurations of AD Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business environment with Linux/UNIX and Microsoft servers, Progent can offer Linux and Windows security consulting by providing a CISSP-certified network consultant to assist your entire business in a broad range of security concerns. CISSP Certification denotes expertise with a worldwide standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your enterprise in a broad range of security areas such as:

  • Security Administration Practices
  • Security Infrastructure and Paradigms
  • Access Control Systems and Processes
  • Applications Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, Network and Internet Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
    Microsoft Exchange 2016 Server improves the speed and streamlines the implementation of Database Availability Groups, which provide automatic failover for maximum uptime. DAGs in MS Exchange 2016 reduce failover times by an estimated 33% compared to Exchange Server 2013. Additional improvements include configuration defaults that correspond to industry best practices for data protection. Progent's certified Exchange consultants offer Database Availability Group expertise to assist your business to plan, deploy and maintain a Database Availability Group environment the offers advanced protection for your Exchange mailboxes.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Windows Hyper-V 2016 incorporates key features first designed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a smooth upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business benefit.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent has put together two ultra-affordable service bundles intended to enable small companies to get an impartial network security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your network from beyond your company firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer executes a network scan from an authorized machine within your company firewall to evaluate vulnerabilities to inside attacks. Both security inventory packages are configured and executed from a protected external site.

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    If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you need computer support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 707-470-1313 or visit Contact Progent.

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