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How can Progent help large enterprises?
Progent's IT experts can assist large businesses to design, deploy, and manage major rollouts of key Microsoft, Cisco, and Oracle technology by delivering services such as Active Directory (AD) consulting, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 Server integration, SQL Server 2012 DBA services, Cisco network infrastructure design and troubleshooting, Oracle DBA and development support, MySQL expertise, and project management support. Progent has assisted some of the world's largest enterprises to integrate mission-critical IT solutions based on Microsoft technology and can provide seamless branch office support to large companies with local offices in the Bay Area or in major cities in the United States.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your business to design, configure, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

My business application needs 24x7 support. Can Progent help?
Progent's affordable after-hours remote support program offers companies round-the-clock availability of remote support from Progent's Technical Response Center. Services available beyond regular business hours include fixing issues with Microsoft servers, Microsoft Windows desktop support, help with Microsoft Office applications, system backup/restore, and fundamental routing and switching help for Cisco networking products.

What online services are available for maintaining Cisco routers?
Some of the popular remote Cisco router support services available from Progent's certified Cisco experts are configuring domain name, IP addressing, routing tables, clock, and user accounts; setting up HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; configuring and testing failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus security and availability planning.

What are the benefits of Progent's documentation of support services?
Progent produces complete and detailed documentation of all support work to make sure customers donít ever feel like a hostage to their IT service company. Progent sends e-mail documentation of services immediately after finishing each support task, and also encloses a printed copy along with monthly invoices. Comprehensive IT service documentation makes it less disruptive for clients to transfer to a new service organization or assume increased service responsibilities in house. Complete support documentation also provides management the visibility needed to assess the quality of support services and produce better informed IT budgets.

How Can Progent Help with Windows Server 2008 R2?
The sophistication and versatility of Microsoft Windows Server 2008 R2 requires an IT consultant with hands-on experience and diverse knowledge in architecting and building efficient and comprehensive business information environments. The professional experience of Progent's certified Windows Server engineers, with an average of over ten years of background integrating Microsoft-powered solutions, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 support experts can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online consultants can provide in-depth support in deploying and managing all editions of Microsoft Office Project and can provide a broad variety of affordable remote support services based on industry leading practices to assist businesses of all sizes to get all the advantages of this leading platform. Consulting support offered by Progent include solution planning, software configuration and migration, setting up secure file and status sharing among onsite and offsite users, network optimization, and customized online training classes.

Does Progent offer project management services?
For advanced project management support, Progent can provide the services of senior IT experts with decades of experience as technology project managers for application development, business technology implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to help enterprise customers to adhere to best practices to make sure major projects are successfully completed on time and on budget.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for large companies, Progent uses a structured technique based on agreed upon milestones in order to achieve economic, timing, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards derived from the best practices described in the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to create a detailed description of IT services delivered and to help in ongoing system support.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento, California can be used for piloting mission-critical applications, creating efficient migration methodologies, evaluating and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training systems for the latest technologies. For Progent customers without adequate internal resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital network projects on schedule.

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If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you need computer help, IT outsourcing, or advanced services from a Progent consultant, call 707-470-1313 or visit Contact Progent.

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