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Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM apps that include Unified CM IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size companies in the San Francisco Bay Area and in major cities across the United States two cost-effective outsourcing service programs built around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printable spec sheet summarizing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix XenDesktop consultants and XenApp virtual desktop specialists can assist you to plan, install, administer, and support a virtualized Windows desktop and application delivery and management system built on XenDesktop or XenApp for desktop virtualization. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's datacenter support consultants can help your organization to administer and support an off-site datacenter that offers high availability, advanced protection, and fast recovery.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention consultants and data leakage protection specialists can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering technology can also help your business avoid reputation loss and stay compliant with industry security standards and government requirements such as HIPAA and Sarbanes-Oxley.

    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to provide a centralized solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy releases of Virtual Machine Manager, design processes for building and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you assess the strategic advantages of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization professionals offer advanced Hyper-V consulting and VMware ESXi expertise.

    What pricing structure does Progent use for support services?
    Progent's simple per-minute service model requires no complex contracts, minimum fees or invisible charges for standard service. Many consultants require minimum charges or other additional fees that increase service invoices. For online support from Progent during normal working hours, you are billed only for the documented hours devoted to fixing your support issue. If it only requires a quarter of an hour to solve your problem, then you are charged only for fifteen minutes. For scheduled on-site maintenance work requested more than one day in advance, you are billed only for the time when a Progent expert is actually on-site repairing your network. No extra onsite charges or travel expenses. Just Progent's affordable by-the-minute rate. For urgent same-day on-premises support visits, you may have to pay for our consultant's travel time, but never a higher emergency billing rate.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Skype for Business integrators can provide remote and on-premises expertise for companies of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC. Progent's certified network security experts can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level online consulting for business continuity planning, validation, and training to assist you to respond to possible disasters, reduce downtime for your vital network operations, avoid lost information, and comply with examiners' letters and business obligations. Progent's business continuity consultants can work closely with your executive and IT administration group to perform risk and business impact analysis, identify dependencies, specify the assets needed to run your business, determine crucial network functions and define acceptable recovery times, qualify colocation centers, configure safe offsite access capability for crucial employees, plan notification systems and define duties for personnel, write a comprehensive recovery plan, and provide training for management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can help you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

    What web development services are available from Progent?
    Web development services available from Progent's Experts Team include web design, web project management, .ASP and .NET application development, web graphics, and customized training in web creation software. Progent can also provide development engineers who can show you how to develop and deploy specialized eCommerce solutions. For data-intensive web applications, Progent offers online access to certified Microsoft SQL Server programmers and Oracle RDBMS application developers.

    Does Progent offer project management services?
    For enterprise clients looking for advanced project management support, Progent can provide the services of senior IT professionals with years of background in IT management, application development, and process design for organizations from Big 4 firms to dot-com startups to government agencies. These seasoned IT managers can provide project management skills to help businesses to adhere to best practices to ensure that major projects are completed on schedule and on budget.

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    If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require computer support, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 707-470-1313 or visit Contact Progent.

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