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Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco SRST solutions for survivability.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft Excel development consultants offer affordable remote development services for programs that use Office Excel or Microsoft Office 365 Excel as a tool for custom business applications. Progent's engineers can assist you to plan, program, pilot, install, and manage custom software; maintain and troubleshoot legacy ones; and migrate applications built with older releases of Microsoft Excel to newer ones. Progent offers expertise with VBA and Microsoft Access programming and can help you to connect Excel-based programs to Microsoft SQL Server or other advanced databases that can include realtime information. Progent's Excel experts can also help your organization to implement solutions that combine Microsoft Office Excel with additional Microsoft product families including Microsoft Office Word, PowerPoint, Project Server, and SharePoint. Progent can also assist your company to migrate to more current Excel releases, including the advanced 64-bit version, and can deliver cost-effective online virtual training classes in Excel that can be tailored for individuals or large groups.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it possible to design specialized Great Plains applications that provide all of the basic capability of proven Great Plains applications but also handle the specialized needs of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, application programmers are able to design with the most widely used programming environment in the IT world to adapt Microsoft Dynamics GP data views, add or change business logic, customize forms and reports, or expand interaction with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, and programming experience with VBasic, XML, and other developer environments makes it possible to design specialized mission-critical applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight family of managed services for small and mid-size organizations.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide comprehensive Exchange 2013 migration support such as cost/benefit evaluation, end-to-end project management, site prep, cost estimates of new software and hardware required, preparing your Active Directory forest and its domains to work optimally with your Exchange 2013 environment, configuring DAGS that deliver HA and resilience to your Exchange mailboxes, pilot verification at a client's location or at Progent's testing lab, setting up temporary coexistence of Exchange 2013 and previous editions of Exchange, installation of the new system, decommissioning the old system, and training for client's support group and users.

Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner and safer AD environment. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. For more information about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

Does Progent offer desktop support services?
Progent offers a broad range of cost-effective services to assist your business to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows, Apple Mac OS X Lion or Snow Leopard, or various versions of Linux. Progent's desktop consulting services include Windows 10 planning consulting, Windows 8.1 consulting support, Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 support experts can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, perform pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for optimal performance with virtualization technology, help you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, train your IT staff to monitor and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual servers, establish and validate disaster recovery procedures that optimize network uptime, and provide continuing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk services.

What pricing structure does Progent use for support services?
Progent's simple by-the-minute engagement model requires no complex contracts, retainers or invisible charges for standard service. Many service organizations have minimum charges or other extra expenses that drive up support invoices. For online support from Progent during regular business hours, you pay only for the actual hours spent fixing your support issue. If it only requires a quarter of an hour to solve your problem, then you are invoiced only for fifteen minutes. For scheduled on-premises support service booked more than 24 hours in advance, you are billed only for the time when our expert is actually at your location solving your network. No extra onsite surcharges or travel fees. Only our competitive per-minute rate. For urgent same-day on-site service calls, you may have to pay for our engineer's travel time, but never an increased emergency rate.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you migrate efficiently from legacy releases of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and VM hosts, design high-availability scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of new technologies such as Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer world-class Hyper-V consulting and VMware ESXi expertise.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing consultant with an extensive background deploying products from the major telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to plan, install, upgrade, or troubleshoot a video conferencing solution that protects your current investment and optimizes the business value of your IT system. Progent also offers the expertise of network infrastructure consultants able to assist businesses of any size to create and maintain a network that delivers the performance, dependability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for customers who want to expand their knowledge of critical office productivity software and network hardware. Learn more about Progent's Microsoft Office Word and Office 365 Word training, Microsoft Excel and Office 365 Excel classes and programming help, MS Project training, and classes on Apple Mac application software. Progent also offers interactive remote webinar education classes. Virtual interactive classes offer a versatile and low-cost solution for training your IT staff to use a broad range of key applications.

Progent also offers detailed documentation for all services performed. These in-depth service reports provide your internal IT staff a convenient and useful chronicle of key technical issues concerning your network and can shed light on how to prepare for and fix problems in the future.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consultants can provide cost-effective online support for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for application development, database conversion, performance tuning, report design, and troubleshooting. Progent also can provide custom online classes for Office Access application programming and database administration.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing support services address a broad range of load balancing techniques including server balancing, business software balancing, and LAN/WAN infrastructure routing. Progent's engineers can assist you to improve system availability and throughput by deploying load balancing features incorporated into technologies such as Windows Server 2003 Load Balancing Manager, Windows Server 2008 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Windows Server 2012, Cisco Content Services Switches and IOS-based Routers, Citrix Metaframe, and F5 BIG-IP Global Traffic Manager.

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If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you are looking for technical support, information technology outsourcing, or top-level services from a Progent professional, call 707-470-1313 or visit Contact Progent.

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