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Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization engineers can help your company to understand the business benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, test, implement, troubleshoot, and support a XenServer installation. Progent can also assess your existing XenServer environment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.

How can Progent help large enterprises?
Progent's IT experts can help enterprises to design, deploy, and manage major rollouts of vital Microsoft, Cisco, and Oracle RDBMS platforms by providing support services including Active Directory expertise, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, SQL Server application development, Cisco network infrastructure design, Oracle database administration support, MySQL consulting, and project management support. Progent has assisted some of the world's largest companies to integrate crucial business network solutions based on Microsoft technology and can offer transparent branch office support services for enterprises with branch offices in Northern California or in major cities in the United States.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience delivering a broad range of online network support and urgent repair services to local governments and schools throughout the U.S. Progent is among the industryís pioneers in providing expert online IT support and has delivered network solutions to clients in all 50 states. Progent's online information technology consulting for local governments saves travel expenses and resolves problems faster than on-premises service calls.

Why should a small business outsource IT support?
Whether it means planning network infrastructure, establishing or outsourcing a Help Desk, rolling out an updated email system, or creating an on-line eCommerce application, outsourcing your system support services can control expenses and minimize uncertainties, enabling network support costs to grow in a more linear and controlled way than is possible by building up a large, comprehensive in-house IT organization.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized organizations in Northern California and in major cities throughout the S. two cost-effective outsourcing support packages built on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printer-friendly spec sheet summarizing Progent's two Network Monitoring Service Packages for medium size organizations, click:Network Monitoring Packages.

    Does Progent offer network monitoring support?
    Progent offers a selection of Network Support Packages built around the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software solution that monitors the availability, speed and security of your IT network and identifies anomalies before they can disrupt your network. To provide additional understanding about the performance and stability of your system infrastructure, Progent can help you integrate and manage leading network monitoring tools powered by Linux.

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento includes a collection of advanced servers and network support equipment intended to be used remotely or on premises to facilitate system testing, assessments, performance testing, forensics, disaster recovery simulation, education, and additional reasons to help Progent's clients successfully carry out large-scale IT initiatives.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent offers online access to a MySQL database administrator, programmer, or data architect to assist your company to plan, implement, and manage database solutions built on the MySQL open-source database manager. Progent's consultants can also help your business integrate MySQL Cluster with Windows 2008 R2 Server Failover Clustering (WSFC) for enterprise-class availability and throughput.

    What types of organizations can Progent help?
    Progent offers IT outsourcing, cloud integration and desktop and mobile device help for small and midsize businesses, economical online IT consulting for local governments and schools, plus branch office support and disaster recovery/business continuity solution design for large corporations. Progent's small company clients usually cannot justify the distraction and cost needed to have their own full-fledged IT management staff and rely on Progent for as-needed advice, system integration and troubleshooting. SMBs find it cost effective to utilize Progent's online support services on an as-needed basis for tasks such as Microsoft Windows Server configuration, Exchange Server migration, network appliance upgrades, datacenter relocation, hybrid cloud integration, or Help Desk outsourcing. For advanced disaster recovery/business continuity(DR/BC) systems, Progent can provide immediate remote or on-premises access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and CISM-certified information assurance consultants offer a range of security assessment packages tailored for organizations of all types and sizes.

    Can Progent help us monitor and manage all our IP-based resources?
    ZENO is Progentís monitoring and reporting subscription service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of all critical IP-based devices that constitute your IT environment. When ZENO uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt or crash your IT system.

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The most recent version of Microsoft Dynamics NAV includes powerful innovations including Personalized Role Centers, enhanced business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV software experts offer software development, integration and troubleshooting support to help you to get the most from MS Dynamics NAV. Progentís engineers can help you to integrate Microsoft Dynamics NAV ERP software to other systems and programs. Also, Progent can assist your organization to design and analyze data warehouses so you can enhance your understanding of your operations, attract additional customers, refine your marketing campaigns, and form successful alliances.

    How Can Progent help our company migrate to Exchange 2013?
    Progent can provide expert Microsoft Exchange 2013 migration support services including cost/benefit analysis, outsourced or co-sourced project management services, site analysis, cost estimates of new software and hardware needed, setting up your Active Directory (AD) forest and its domains to work with your Exchange Server 2013 environment, designing DAGS that provide maximum availability to your Exchange mailboxes, system testing at a client's site or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange Server 2013 and older editions of Exchange Server, implementation of the production Exchange environment, decommissioning the old system, and webinar training for customer's IT staff and end users.

    Does Progent support all major data backup/recovery products and services?
    Progent's backup engineers can provide consulting support for a wide range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent can provide consulting support for leading data protection products such as Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help your company to install, upgrade, or troubleshoot data backup systems for a variety of topologies including local, remote, cloud, or a mix.

    How can Progent help businesses create wireless solutions?
    Progent's wireless solutions consultants offer broad backgrounds in the implementation and maintenance of wireless networking technology and can help your IT team to design, deploy, administer and repair wireless solutions that are secure, resilient, expandable, simple to manage and use, ready to support your critical applications, and seamlessly integrated into hybrid cloud environments. Online and on-premises Consulting services provided by Progent cover a selection of wireless solutions and include smartphone integration and management, Wi-Fi network infrastructure design and installation, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

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    If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require technical help, IT outsourcing, or top-level expertise from a Progent engineer, call 707-470-1313 or visit Contact Progent.

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