My business application needs 24x7 support. Can Progent help?
Progent can deliver 24x7 onsite computer help and IT outsourcing services in the San Francisco Bay Area. Progent's 24x7 IT System Support Services combine the services of some of the the Bay Area's most skilled Microsoft-certified service experts, the latest network management software, and cost-effective service programs to keep your business network up and running.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent provides server clustering consulting to help your company implement clustered server configurations that offer 100% availability, even for routine maintenance operations. This high-availability is possible because a single server in a cluster can be brought off-line for servicing without affecting workers. Clustering also enables IT personnel to perform critical security enhancements during normal working hours without affecting user productivity.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help you configure a secure, highly available e-commerce infrastructure and can provide support develop web sites that are integrated with sales and inventory software to reduce the expense and strengthen the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you build custom web applications using standard development tools and or customize available software so that they accommodate your special business requirements.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft engineers can show you how to increase the capability of your existing Microsoft Windows 2000 Servers and can simplify network administration, provide network help and troubleshooting and enhance security. In addition, Progent can provide CISSP and CISM certified security professionals to assess your current system security and propose company-wide policies, procedures and technologies to improve your security.

Does Progent publish datasheets on specific IT outsourcing packages?
Progent has created IT Outsourcing fact sheets for three support offerings designed for small and mid-sized businesses. Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users. To view a printable Adobe Acrobat version of this datasheet and find out the ways outsourcing can cut costs and enhance productivity, click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).

Progent's Network Monitoring Packages offer 24x7 server monitoring and IT support for San Francisco Bay Area organizations with 50-250 networked users. To see a printer-friendly Adobe Acrobat version of this datasheet and learn the ways outsourcing can cut costs and improve productivity, click:
Network Monitoring Packages Datasheet (69 Kb PDF file).

How can Progent help large enterprises?
Progent's staff can help large enterprises design, execute and support major rollouts of vital Microsoft technology including Active Directory, Microsoft Exchange 2007 Server, Systems Management Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate crucial IT solutions powered by Microsoft technology and can offer local consulting expertise to enterprises with branch offices in Northern California or in major cities in the U.S.

Does Progent support ERP and MRP applications?
Progent supports ERP and MRP software through application consulting professionals who can support Microsoft Business Solutions products, software from other vendors, and legacy software that offer financials, Enterprise Resource Planning, MRP, project accounting, supply chain management, plus management systems for Human Resource Planning, sales and marketing, retail, and distribution.

How can Progent help UNIX developers?
If you are a UNIX and Linux developer, Progent can show you how to consolidate servers and leverage your purchase of fault-tolerant network appliances by designing a virtual infrastructure with tools such as VMware. A virtual infrastructure allows Linux developers operating in a predominantly Windows environment to leverage costly IT hardware by dividing servers into secure, discrete segments that are easy to manage and can economically and safely handle a variety of development platforms including UNIX, Linux and Sun Solaris. Progent's network consultants can help you set up robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 features enhancements in capability over Exchange 2000 and 2003 Servers in important areas such as business continuity, speed, security, wireless connectivity, collaboration and manageability. Progent can help you migrate from Exchange 2000 or 2003 Server to Exchange Server 2007 seamlessly so that your information system is not disrupted. Even for complex multi-server or multi-location migrations, Progent has the background to finish your project quickly and affordably. Progent's Microsoft Exchange help, repair and consulting services include help with the configuration of outside vendor enhancements that are most closely aligned to your company goals.

Can Progent help my business customize applications based on Microsoft Great Plains software?
The open design of Great Plains makes it possible to createspecialized Microsoft Dynamics GP business tools that offer all of the core functionality of proven Great Plains applications but also meet the particular needs of your business. With use of the Modifier with MS Visual Basic, application programmers are able to work with the most popular programming environment in the software industry to adapt Microsoft Great Plains information views, supplement or change business logic, produce custom forms and reports, or extend connectivity with Microsoft Office software. Progent's expertise with Microsoft .NET support, SQL applications, and programming background with VBasic, XML and other developer tools make it possible to design custom line-of-business programs and eCommerce solutions that integrate transparently with Great Plains.

How does Progent document the support services provided to my business?
Progent's highly evolved network service reporting system offers complete documentation for all client support. Every Progent staff member has complete available all the records of IT support performed by any Progent consultant to every customer. This record of problems and solutions, as well as false alarms and wrong turns, is filed as an easily accessible and searchable internal information repository that enables Progent's network consultants to share their experiences across the company so that the overall effectiveness of Progent's support grows continually.

Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent offers a range of support services for Microsoft Small Business Server 2003 such as an economical network support package that allows you to outsource all your network administration, IT support and help desk requirements to Progent's skilled team of Microsoft-certified consultants and technicians. You get top-level IT support without the expense and hassle of maintaining a large internal IT organization.

Call 707-470-1313 or send email to information@progent.com