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What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include system evaluation to ensure that your computer system meets professional levels of security and remote access, 24x7 network monitoring using Microsoft Operations Manager to resolve issues before they impact your business, if required Help Desk Support from Progent's IT experts, security audit to help preserve your network from intruders and viruses, application of Service Packs and security patches for servers and applications, discounts on Progentís off-site and on-site troubleshooting services, and access to Progentís team of Microsoft-certified IT consultants and support personnel.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for key workloads by providing unified, cross-platform monitoring of physical and virtual resources deployed throughout local systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to help businesses of any size to plan, implement, tune, enhance and troubleshoot SCOM 2016 solutions. Progent's SCOM 2016 consultants can assist you to migrate to SCOM 2016 from earlier releases of Operations Manager or from different monitoring products, or combine a variety of monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.

Does Progent support Lync Server 2013?
Microsoft Lync 2013 enables businesses of all sizes to build a manageable and protected communications environment that supports a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with app sharing, and both IP-based and PSTN calling enabled for a broad assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology appropriate for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with key Office and Office 365 applications including Outlook clients, Excel and PowerPoint.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers online access to a MySQL database administrator, developer, or data designer to assist your company to design, implement, and maintain database solutions powered by MySQL. Progent can also assist you integrate MySQL Cluster Edition with Windows Server Failover Clustering (WSFC) for enterprise-class availability and performance.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that improves cloud readiness, works with the most popular handheld devices, allows single login with Azure AD, and strengthens security. Progent's certified Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and hands-on experience to address the critical IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this powerful platform.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can help you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the recently approved IEEE 802.11ac Wi-Fi specification, making it possible to triple the performance for your Wi-Fi network while expanding the coverage.

My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online technical support program provides companies round-the-clock access to remote support from Progent's TRC. Support services available beyond standard work hours include resolving issues with Windows servers, MS Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup and recovery, and fundamental routing and switching help for Cisco technology.

How can Progent help my Linux developers?
If you are producing UNIX or Linux applications on a network that includes Windows-based servers, desktops and applications, Progent provides IT outsourcing services that keep your system operating smoothly while freeing you to focus on your field of professional expertise. By taking advantage of automated network monitoring and offering remote and in-person technical help as you need it, Progent provides Linux and UNIX developer support that offers an affordable way to maintain an IT network that features high availability, security and performance.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing consultant with expertise integrating products from the leading video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to plan, configure, upgrade, or troubleshoot a telepresence environment that preserves your current investment and maximizes the strategic value of your information system. Progent can also provide the services of network infrastructure engineers who can assist companies of all sizes to create and maintain a communications network that provides the speed, reliability, security, and expandability you need to accommodate your video conferencing/telepresence solution.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for customers who desire to expand their understanding of mainstream office productivity software and network technology. Read more about Progent's Office Word and Microsoft Office 365 Word custom training, Office Excel and Microsoft Office 365 Excel classes and consulting, Microsoft Project training, and classes on Apple Mac OS X applications. Progent also provides interactive remote webinar training classes. Virtual online webinars provide a versatile and affordable solution for teaching your IT team to operate a broad selection of important applications.

Progent also provides itemized documentation for all delivered services. These comprehensive service reports provide your in-house IT staff a convenient and helpful chronicle of key technical issues surrounding your IT system and can shed light on how to prepare for and solve problems in the future.

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If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require computer support, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 707-470-1313 or visit Contact Progent.

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