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What online services are available for maintaining Cisco routers?
Among the common online Cisco router support services offered by Progent's certified Cisco experts include configuring domain name, IP addressing, routing tables, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing tables, and BGP peering; updating router's IOS image; validating failover; troubleshooting VPN tunnel issues; making a network diagram and documenting configuration; plus policy and fault tolerance planning.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, supports popular handheld devices, allows single login with Azure Active Directory, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and experience to address the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the return on your investment in this powerful platform.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the business value of Windows Server 2012 for your organization, develop pilot environments and rollout plans, tune your network infrastructure for local, multi-location, Cloud-based, and hybrid environments, train your IT management, team, create an enterprise-wide security strategy, streamline IT management, help with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to evaluate the value of Windows Server 2016 for your business and design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento, California includes a collection of advanced computers and network support infrastructure that can be used online or on site to accommodate system testing, assessments, capacity modeling, troubleshooting, business continuity simulation, training, and other purposes to help Progent's clients successfully carry out major projects.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your organization doesn't currently have a permanent information system strategist, Progent's temporary Chief Information Officer service offers the assistance of an experienced technology executive on an as-needed basis to help with vital jobs like strategic planning, managing IT spending, creating ROI models, business process analysis, vendor negotiation, information security, business impact predictions, streamlining data center administration, desktop support, software revision control, network monitoring, and disaster recovery planning.

How Can Progent Help with Windows Server 2008 R2?
Progentís Gold-certified Server Platform engineers can help you to transition efficiently to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows 2008 by providing consulting support that include network planning, software and hardware integration, Hyper-V virtualization, clustering set up, business continuity planning and documentation, security policy and enforcement, affordable and safe remote connectivity, webinar training, and remote consulting and technical support.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting support offers proven virtual server technology, a state-of-the-art data center, plus the technical experience of Progent's Microsoft Gold qualified consulting staff to provide small businesses a complete IT outsourcing solution that enhances network reliability and protection, reduces administrative hassle, and saves money. With Progent's Private Cloud Hosting structure, the client owns the data, the operating systems, and the software applications. Because the environment is virtualized, it can be transported immediately to a new hardware host without time-consuming and chancy reinstallation. With Private Cloud hosting, your network is not kept hostage to a single hosting provider.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Exchange Server 2013 Mailbox (MBX) servers. First offered in Exchange 2010, a DAG is a group of up to 16 Mailbox servers in which any server in a DAG can contain a replica of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to restore automatically from breakdowns that impact MBX databases. Progent's certified Exchange experts can provide DAG support services to help you design, deploy and maintain an HA environment for your Exchange 2013 mailboxes.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application programmers can assist with each aspect of creating SQL Server-based applications. Progent adheres to industry best practices using Microsoft's MSF Framework to build scalable, manageable line-of-business software applications and is experienced work efficiently with a client's in-house staff or external consultants to complete software projects on time and within budget. Development support offered by Progent for SQL Server applications includes specification of features and scope, logical and physical modeling, data integrity, T-SQL programming, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, reusable schema, replication solutions, security, and fault tolerance.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-platform business environment with Linux/UNIX and Windows technology, Progent can offer security help by giving you access to a CISSP-certified network consultant to help your entire business in a extensive range of security areas. CISSP Certification denotes expertise with an international standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your enterprise in a variety security areas such as:

  • Security Management Practices
  • Security Infrastructure and Models
  • Access Control Systems and Methodology
  • Applications Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Microsoft Azure cloud planning and integration consultants can help you with every aspect of Azure cloud integration such as requirements analysis, prerequisites assessment, system design, pre-production testing, implementation, automated management, performance tuning, license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so your clients can safely access to Azure services, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid environment that transparently integrates on-premises datacenters with Azure resources.

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    If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you need technical help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 707-470-1313 or visit Contact Progent.

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