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How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent follows a structured approach based on predetermined milestones in order to meet budgetary, timing, and engineering targets while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, pilots, required adjustments, and expert implementation. All phases are documented to create a detailed list of technical services delivered and to help in ongoing system maintenance.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-level Internet Data Centers in Northern California and larger cities throughout the U.S., and Progent's colocation support team can improve your systemís reliability and performance by helping you select a colocation site that meets the particular requirements of your enterprise including geographic proximity, space, communications, affordability, and value-added features and services. Progentís colocation center IT services are intended for businesses with hardware located at collocation hosting sites and requiring timely on-premises assistance at the co-location site as well as remote help from Microsoft and Cisco qualified experts. Progent offers a selection of co-location center consulting services such as network architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, development and deployment of high availability configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and planning fault tolerant server and storage clustering configurations.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-qualified consultants who can help small organizations to plan, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, doing away with the need for an in-house BlackBerry specialist and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This wide range of knowledge, combined with Progent's proven remote service delivery model, provides small companies an efficient option for incorporating BlackBerry technology seamlessly into their information system.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Microsoft Exchange 2016 provides important improvements over older versions of the Exchange platform with innovations including built-in support for fault-tolerant mailbox server clusters called Database Availability Groups the ability to use low-cost disk storage to slash the expense of big e-mail inboxes, a more powerful OWA web client that works with all popular browsers, advanced voice mail handling featuring voice-to-text conversion, and a variety of mechanisms for enhancing data protection and regulatory compliance. Microsoft estimates that if judiciously configured, up-to-date versions of Exchange Server can cut messaging costs by 50-80%. Since Microsoft no longer supports Exchange Server 2003, organizations have another incentive to ask Progent's Exchange Server 2016 consultants about migrating to the latest version of Microsoft Exchange.

Why should a small business outsource IT support?
Whether it means designing IT system infrastructure, establishing or outsourcing a Help Desk, deploying an updated email solution, or building an web-based eCommerce application, outsourcing your IT technical services can control costs and minimize uncertainties, allowing network support costs to grow in a more linear and controlled way than is possible by establishing a big, comprehensive in-house IT staff.

Can Progent help us keep our Cisco IOS software up to date?
If your network incorporates Cisco routers, you may be running an old release of IOS, the control software powering almost all Cisco router and current switches from Cisco. Cisco often provides upgrades to IOS in order to fix bugs, plug security gaps, or add features. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system infrastructure. For example, there could be limited internal Flash storage that might cause a new software version to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a wide selection of services related to upgrading Cisco IOS software or any Cisco software platform such as CatOS or CallManager. Progent can perform inventories of your router software, recommend appropriate updates, prepare Cisco devices, transfer images, configure and verify your Cisco software, tune performance, resolve problems, and train your IT managers how to utilize all significant new capabilities.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to assess the business value of Windows Server 2012 for your organization, develop pilot environments and migration strategies, tune your network for on-premises, multi-location, private or public Cloud-based, and partial-Cloud environments, educate your IT management, team, create an enterprise-wide security plan, automate IT administration, help with creating applications, and build and test a disaster recovery/business continuity plan. If you are thinking about moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to assess the value of Windows Server 2016 for your business and design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

My business application needs 24x7 support. Can Progent help?
Progent's low-priced after-hours online technical support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center. Services offered outside regular business hours include resolving issues with Microsoft-based server products, MS Windows desktop support, assistance with Microsoft Office programs, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

What pricing structure does Progent use for support services?
Progent's convenient per-minute engagement model demands no complicated contracts, minimum fees or invisible charges for standard service. Many consultants require minimum billing or other extra fees that increase service costs. For online support from Progent during regular working hours, you pay only for the documented time devoted to working on your problem. If it only requires fifteen minutes to correct your problem, then you are billed only for a quarter of an hour. For scheduled on-premises maintenance work requested more than one day ahead, you pay only for the time when our consultant is present at your location solving your network. No extra on location charges or travel expenses. Only our competitive per-minute billing rate. For urgent same-day on-premises service calls, you may have to pay for our consultant's travel time, but never an increased emergency rate.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
Progent's Exchange 2016 migration experts employ field-proven methodologies to help you migrate from POP3 email installations to Microsoft Exchange Server 2016. Progent attends to essential procedures such as coordinating domain names so that both local and remote users benefit from a smooth transition from POP3 email. Progent can help you with configuring an on-site Exchange Server environment or help you locate and manage your Microsoft Exchange Server in an off-site, remote Data Center.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-qualified IT experts have in-depth IT industry backgrounds, on the front lines of business network support, performing a wide variety of technical tasks for a diverse assortment of clients. Each Progent IT professional carries a proven set of personal methodologies from this broad industry experience, and these are further refined by the company-wide best practices training that Progent instills in its support team. For larger projects, Progent consultants follow the Microsoft Solutions Framework structure for service delivery which breaks projects down into discrete and manageable components that minimize the chances of a project getting out of control.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 upgrade consultants can help your company to assess Microsoft Windows 8.1 to confirm application compatibility and to check its performance and stability running with your applications. Progent's consultants can also show you how to assess the likely strategic advantages of adopting Windows 8.1. If you decide that Microsoft Windows 8.1 makes sense for your business, Progent can assist you to plan and carry out a non-disruptive deployment of Windows 8.1 from a an older release of Windows. Progent's consultants can also provide Windows 10 migration assistance.

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If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require technical support, IT outsourcing, or high-level expertise from a Progent engineer, call 707-470-1313 or visit Contact Progent.

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