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How does Progent handle problem escalation?
Progent uses a team approach to problem escalation, making it efficient to fix even the toughest technical problems that can appear occasionally. By taking advantage of 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and affordably solve networking problems that would stymie ordinary computer support companies. Working with thousands of clients on implementation and integration projects every year provides Progent a well-grounded perspective concerning which techniques succeed and which do not in resolving IT problems.

How can Progent help us with SQL Server 2016?
SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, high-availability, BOYD integration, and integrated business intelligence. Innovations include PolyBase for handling relational and non-relational files simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and onsite expertise to help businesses of any size to plan, deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure management tools and is designed to offer a centralized solution for configuring and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can help organizations of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, develop workflows for building and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, connect your private cloud resources with public clouds, set up virtual switches, write and debug PowerShell scripts, and help you assess the strategic business benefits of new capabilities like Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer world-class Windows Hyper-V consulting and VMware vSphere expertise.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the benefits companies organizations of any size can derive by outsourcing IT support and other computer services. Progent has also produced IT Outsourcing datasheets for three support packages intended for small and medium sized organizations.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server (SBS) family is no longer available, this software package is still popular. Progent offers extensive Microsoft Small Business Server consulting services for all versions of the product. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your business to assess the possible benefits of transitioning from an on-premises datacenter powered by SBS version 2011 or earlier to a more cloud-centric network by implementing a migration to Windows Server Essentials and to Microsoft's cloud-hosted application suite. Whether your servers and applications are hosted on an on premises datacenter, in the cloud, or across a combination of of environments, Progent offers comprehensive consulting, troubleshooting, and application development services for Microsoft's strategic platforms including Windows Server, Exchange Server, SharePoint, and SQL Server.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup provides small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of services to help you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. For more information, go to Altaro VM Backup Consulting Services.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes core features first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade plan, educate your IT administration and support personnel, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to design, deploy, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consultants offer economical online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and offers advanced support for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers tailored webinar training for Access programming and database administration.

My business application needs 24x7 support. Can Progent help?
Progent's affordable after-hours online support program provides companies 24x7 access to online technical support from Progent's Technical Response Center (TRC). Services offered outside normal work hours include resolving problems with Microsoft servers, Microsoft Windows desktop support, help with MS Office programs, network and system backup and restore, and basic routing and switching support for Cisco networking products.



More Questions and Answers

If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you need technical help, IT outsourcing, or advanced services from a certified Progent engineer, call 707-470-1313 or visit Contact Progent.
















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