Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda





More Questions and Answers

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud integration experts can help you with every stage of Microsoft Azure integration including needs analysis, prerequisites evaluation, solution design, pre-production testing, deployment, automated management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN tunnels so your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist you to create a hybrid environment that seamlessly combines physical datacenters with Azure-based services.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration consultants can help organizations of any size to design, integrate, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-based SIP trunks. Progent offers cost-effective remote or on-premises support to assist you to migrate smoothly to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help you to integrate your macOS and OS X systems with your Exchange server through comprehensive Office 365 Outlook for Mac support. Progent will make sure that your Microsoft Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly enabled and tested. Progent can also provide a full range of Exchange support such as systems integration, diagnostics, security management, remote access, system tuning, plus spam and virus protection and email encryption. Progent also can provide tailored in person or remote macOS education.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration support specialists can help you to enhance your servers and workstations efficiently from 32 to 64 bits. Progent can help you to calculate the risks and advantages of migrating to 64-bit computing, design a cost-effective migration process that reduces business disruptions, and offer responsive remote help to assist your organization to install 64-bit software and application software on your current hardware. Progent's Microsoft-qualified network consultants can assist you to install the 64-bit versions of Microsoft products such as Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer affordable online assistance to help your business to plan, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you through specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training to help manage and use your iOS devices in a safe, collaborative ecosystem that maximizes the business value of your IT network.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 consultants can help you evaluate the potential benefits of Hyper-V-based server virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business software, assess your network infrastructure for optimal performance with virtualization solutions, assist you in migrating to Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, train your network management staff to track and manage Hyper-V, offer world-class consulting help for enhancing the protection of your virtual servers, design and validate business continuity procedures that maximize system availability, and deliver continuing consulting and technical support including low-cost online troubleshooting and comprehensive Help Desk outsourcing.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise customers remote or onsite NetApp SAN consulting services for NetApp's complete family of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage environments quickly and affordably following best practices.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of application software that include:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How can Progent enhance my network security?
    Progent's CISA and GIAC-certified network security engineers can assist you create a comprehensive IT security plan that includes technologies plus procedures to protect your IT assets. Progent's ISA Server experts and Forefront TMG 2010 engineers can assist you to maintain Microsoft's older firewall servers or migrate to modern security solutions like Progent's ProSight suite of remote monitoring and management services. Progent's ASA 5500-X firewall with Firepower experts can help you to configure Cisco ASA firewalls for maximum infrastructure security. Progent's security assessment testing service packages offer affordable evaluations of your existing external and internal security profile. Progent's ProSight Email Guard spam and virus filtering service can block spam and email-borne viruses before they can reach your security perimeter.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a seamless extension of Unified Communications Manager (CUCM), is a converged voicemail system that facilitates collaboration by providing flexible set of alternatives for retrieving calls and messages within a framework that is simple to deploy and maintain. Unity Connection lets you read and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with as many as 500 users. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support support to make sure your voice messaging solution delivers the highest possible competitive value.



    More Questions and Answers

    If your small business is in Contra Costa County and you need computer help, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 925-362-2400 or visit Contact Progent.
















    © 2002- 2018 Progent Corporation. All rights reserved.