Can Progent help me with Microsoft Customer Relations Management (CRM) software?
Progent offers in-depth Microsoft Business Solutions Customer Relationship Management (CRM) support and utilizes this powerful productivity solution as a strategic line-of-business tool. Microsoft Dynamics CRM helps mid-size companies build strong customer relationships by providing built-in Sales and Customer Service modules that enable users to share information to help increase sales results and achieve consistent, timely customer service.

My business application needs 24x7 support. Can Progent help?
Progent can deliver 24x7 onsite network consulting and IT outsourcing services in the San Francisco Bay Area. Progent's 24x7 Information Network Support Services combine the services of some of the Northern California's most capable Microsoft-certified support experts, the latest network management software, and cost-effective service programs to keep your business computer system up and running.

How can I find out more about the cost benefits of IT Outsourcing for small businesses?
Progent has created an IT outsourcing white paper that details the benefits a small company can derive from outsourcing network support and other information technology services. To see a printable PDF version of this document and find out how outsourcing can cut costs and enhance productivity, click:
Small Business IT Outsourcing White Paper (140 Kb PDF file).

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent delivers small and medium size organizations seasoned consulting for solutions from other major Firewall and VPN vendors including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative side of Macintosh networks by offering professional services and training in imaging, audio, and multi-media. Progent's consultants offer education in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with specific tasks such as image capture or digitizing sound or motion video or installing an audio/video post-production facility.

How can Progent make 24x7 support affordable for a small business?
Even if your information technology budget is small, Progent offers affordable IT service packages that will give your IT network the reliability, security and performance your company requires. Progent's 24x7 Network Support Services combine the skill of some of the Bay Area's most experienced Microsoft-certified and Cisco-certified IT experts, the latest network management solutions, and affordable support bundles to keep your line-of-business network applications and servers available and productive.

Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can help you create a specialized Word environment to take advantage of the most current edition, Microsoft Word 2003, which features major improvements in document management, team projects, and mail merge capabilities. A Word consulting professional from Progent's Experts Team can help you integrate Word's powerful features into the workflow of your organization, create templates, and write productivity-enhancing macros.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a fast and affordable way to get secure, high-speed data connections between buildings. This can eliminate the cost of an additional leased line, provide an emergency redundant communication link, or act as an economical data backhaul. By reducing installation costs and eliminating recurring fees associated with standard T1, E1 or DS-3 lines, wireless bridges can typically pay for themselves within a few months.

Can Progent help with web development?
If you want to upgrade your corporate Web pages, create internal Webs for applications such as HR or user training, produce a powerful Web presence for a new business, or design enterprise-class, line-0f-business Web applications, Progent can give you access to talented and experienced Web designers and programmers. Progent's consultants can also help you build and support a secure, reliable network and communications environment featuring remote and mobile connectivity, to back up your Web applications.

What Types of organizations can Progent help?
Progent specializes in providing outsourcing and support services for small companies plus branch office support for national or multi-national enterprises. Progent's typical small business customers have between 10 and 250 users at a site and cannot justify the time and cost required to manage a large organization of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important information network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or multi-national businesses with branch offices in Northern California, the Bay Area, Progent can function as a seamless local extension of corporate information technology management. Very small companies find it affordable to use Progent's on-site or remote support services on an as-needed basis for tasks such as server configuration, email migration, system upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

How can Progent help UNIX developers?
If you are a UNIX and Linux developer, Progent can show you how to optimize servers and take full advantage of your purchase of non-stop network appliances by integrating a virtual infrastructure with products such as VMware. A virtual infrastructure allows Linux developers operating in a mostly Windows environment to consolidate valuable IT resources by partitioning servers into secure, discrete segments that are easy to manage and can economically and safely handle a variety of development environments including UNIX, Linux and Sun Solaris. Progent's network consultants can help you set up robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for customers who need to increase their knowledge of mainstream office productivity tools and network infrastructure. Find out more about Progent's MS Word seminars, Microsoft Excel classes and consulting, Microsoft Project expertise, and Apple Mac help.

Progent also offers detailed documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and useful history of important technical issues surrounding your network and can provide insight on how to prepare for and fix problems in the future.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the design and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the high cost of supporting and managing a large IT staff but who still require reliable, secure, high-performance information systems.

Call 925-362-2400 or send email to information@progent.com