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Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of sensitive or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering technology can also help avoid reputation loss and stay in compliance with industry security standards and government requirements such as HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's entire ProSight family of low-cost network monitoring and management services for small and mid-size businesses.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate smoothly from legacy releases of VMM, develop workflows for creating and installing VMs and hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest technologies such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi expertise.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business does not currently have a senior information system strategist, Progent's part-time CIO service can provide the help of an experienced information officer on a part-time basis to assist with vital jobs such as strategic planning, rationalizing technology spending, developing ROI models, business process optimization, contract negotiation, IT security, cash flow projections, streamlining data center management, desktop management, patch control, server monitoring, and disaster recovery preparedness.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the best quality of online IT support services offered anywhere for emergency and non-critical problems. For emergency problems that impact many workers, vital personnel, or a mission-critical application, the TRC is set up to engage in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding every resolved problem to verify you are satisfied with the outcome and willing to close out the ticket. Find out more about Progent's Technical Response Center Customer Commitment.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that enables your internal IT staff to benefit from the system monitoring services of an outside IT support firm. If your company has a small internal information technology team, Progent's Managed Network Monitoring outsourcing program is an affordable way to increase network availability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and configures Microsoft Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to track your IT system
  • Progent provides Help Desk support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves problems
  • Progent provides ongoing IT maintenance including application of service packs and security patches
  • Hardware must be covered by vendor's on-site warranty program

    How can Progent help us protect our network from ransomware and other modern threats?
    The ProSight Active Security Monitoring endpoint protection solution utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about the complete ProSight portfolio of low-cost managed services for small and medium-size organizations.

    Can Progent help my company migrate to Windows 10?
    Progent's Windows 10 planning consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment analysis, project management, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, security and compliance, automated provisioning and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and end users, and post-migration consulting support.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word consultants can provide a broad range of economical online consulting services to assist your organization to manage your current Microsoft Word solution or assist you to migrate to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, identifying and resolving compatibility problems between various versions of Office Word, interfacing Office Word with different Microsoft Office applications such as Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and online Microsoft Office Word training classes tailored for your special requirements.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include customized training designed for customers who desire to expand their knowledge of critical office productivity applications and network infrastructure. Find out more about Progent's Office Word and Microsoft Office 365 Word custom training, Office Excel and MS Office 365 Excel training and programming help, MS Project expertise, and classes on Apple Mac application software. In addition, Progent offers interactive remote webinar training classes. Virtual interactive classes provide a flexible and affordable solution for training your IT team to use a wide range of important software products.

    Progent also provides detailed documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and helpful chronicle of important technical issues concerning your IT system and can provide insight on how to anticipate and solve problems in the future.

    Can Progent help us automate network infrastructure mapping and management?
    ProSight WAN Watch network infrastructure monitoring and management service makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more about Progent's entire ProSight series of affordable network management outsourcing services for small and medium-size businesses.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer virtualization engineers can help your company to evaluate the strategic advantages of XenServer and other Citrix platforms, and can assist you to design, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer environment and help you to optimize consolidation, responsiveness, protection, uptime, and recoverability.

    Can Progent help set up secure and fault-tolerant email?
    Progent can give small businesses fast access to a consultant with experience in MS Exchange 2016 Server migration, Exchange 2013 Database Availability Group (DAG) configuration, Exchange 2010 design, Windows Server 2016 Privileged Access Management and Storage Replica integration, Windows Server 2012 R2 virtual networking consulting services, Windows Server 2008 clustering integration, and Microsoft System Center Data Protection Manager configuration in order to create a high-availability email environment that supports local users, remote offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam filtering service platform that intercepts spam and email-borne viruses and features cloud-based recovery via email spooling. Progent's CISA and CISM-certified network security engineers can help your enterprise to create architectures, policies, and processes that optimize email security.

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    If your small business is in Contra Costa County and you require computer assistance, IT outsourcing, or top-level expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

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