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Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless access point experts provide online and on-premises support services to assist organizations of any size to design, deploy, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products such as switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same connectivity, responsiveness, security, manageability and availability for wired and Wi-Fi clients irrespective of their location or device. (See Cisco Meraki switches integration.)

How can we outsource our network management to Progent?
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, update management, cloud-based backup and disaster recovery, infrastructure management, private cloud hosting, and network documentation management. To download Progent's white paper about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL software developers and DBAs can provide affordable online DBA or application programming support and can assist businesses of any size to integrate and maintain MySQL in a robust IT environment that provides advanced speed, scalability, and security. Progent also has experience assisting companies port databases from an Oracle environment to MySQL.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 improves the performance and streamlines the deployment of Database Availability Groups, which offer an automatic failover cluster for high availability. DAGs in Microsoft Exchange 2016 Server reduce failover times by as much as one third relative to Microsoft Exchange Server 2013. Additional enhancements include configuration defaults that correspond to industry best practices for fault tolerance. Progent's certified Exchange experts can provide DAG consulting services to help your business to create, deploy and manage a Database Availability Group environment the offers world-class protection for your Exchange mailbox servers.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to help organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.

Does Progent offer fast and affordable network health audits?
Prosight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner and safer AD environment. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. To find out more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) planning and integration consultants offer affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create all-cloud or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide occasional expertise or Progent can provide project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, supports the most popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and tightens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants offer the broad knowledge and experience to resolve the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the return on your investment in this powerful product.

What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model has no complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra charges that drive up support costs. For remote support during normal business hours, you pay only for the actual time spent working on your issue. If it only requires ten minutes to solve your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when Progent's consultant is actually on premises solving your issues. Just Progent's competitive per-minute rate. For urgent same-day onsite service calls, you may be charged for our engineerís travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire Northern California service territory, an available consultant is usually near to help. Progent can also offer on-premises technical support to the majority of zip codes in the U.S. within 24 hours of answering a service request. Progent's online technical support team has delivered help to small companies in every state (See Progent's nationwide testimonials.)

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-qualified cybersecurity consultants can assist businesses of any size with any aspect of information system security. Progent can help create efficient security solutions that protect a small business against advanced threats or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients accessing network resources distributed over a mix of physical sites and various clouds.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes significant improvements in critical areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and onsite services including planning, deployment, administration, remediation, and software development services to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are currently using SQL Server 2014, Progent can assist you to make an efficient upgrade from SQL Server 2014 to a later version of Microsoft SQL Server.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for handling larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. To read more, see Altaro VM Backup Certified Consultants.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts can provide remote and onsite expertise to assist you with any phase of BI reporting ranging from debugging or modernizing reports to designing and implementing an advanced business intelligence environment. Progent's management reporting consultants can assist your company to support your existing reporting system, help you to migrate databases and applications from an outdated reporting platform to a modern solution, and provide custom online training to meet your individual requirements. Progentís business reporting professionals can provide expertise in all popular BI reporting and visualization platforms such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants can provide remote or onsite expertise to assist businesses of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the technologies that go into creating a cohesive Cisco Jabber solution such as Cisco network devicesand management tools, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other components of a cohesive collaboration solution.



More Questions and Answers

If your small business is in Contra Costa County and you need technical support, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.
















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