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How can Progent help us design and manage a virtualization solution?
Virtualization technologies allow IT organizations to maximize utilization, streamline network operations, and enhance workload continuity and data protection. run multiple virtual servers on one physical processor. Common applications for virtualization are hardware consolidation, low-cost hosts for programs that require outdated OS software, and economical quarantining of application development or pilot environments from on-line ones. Progent's virtualization technology engineers offer Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtualization consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can deploy virtual machines to maximize performance, reliability and ease of administration while at the same time cutting costs; propose and test disaster recovery strategies that reduce productivity loss in case of a catastrophe; and provide ongoing support, repair, and engineering services as computer technology advances.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for large companies, Progent uses a phased approach based on agreed upon milestones in order to meet economic, scheduling, and engineering targets while avoiding business disruption. Progent's methodology takes advantage of industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework (MSF) and includes needs identification, design and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to assist in ongoing system maintenance.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; unified management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE configuration consultants can help organizations of any size to design, integrate, manage, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers affordable online or onsite expertise to assist businesses to move efficiently to an advanced communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.

Does Progent offer consulting help for server clustering with Windows Server?
The failover server cluster technology built into the latest versions of Microsoft Windows Server has been dramatically redesigned to streamline the deployment, configuration, and administration of server clusters and to provide improved levels of system availability, security, efficiency, and versatility. New or improved features include automated cluster Validation, easier setup and deployment, unified cluster management, redesigned cluster infrastructure for maximum uptime, better security and quorum structure, minimization of failure points, more disk and memory capacity, enhancements for multi-site clusters, and live migration capability for Hyper-V virtual machines. Progent's certified failover cluster experts can help your company assess the advantages of Windows clustering, design and execute a deployment, train your network support staff to manage your cluster environment, deliver ongoing consulting and support services, and produce and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure cloud.

Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco appliances, you could be running an old version of Cisco IOS, the control software powering almost every Cisco router as well as current Cisco switches. Cisco frequently offers upgrades to IOS to correct problems, plug security weaknesses, or add functionality. However, upgrading IOS or other Cisco OS platforms can be a challenge, depending on your Cisco device and your network infrastructure. As an example, there may be limitations of internal Flash storage that could cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a broad variety of support services related to updating Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform version audits of your Cisco software, propose appropriate updates, provision Cisco devices, transfer images, activate and verify your update, tune throughput, troubleshoot problems, and teach your network support managers how to utilize any important new capabilities.

Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates software provisioning and updating, simplifies security and compliance settings management, inventories network resources, guards against corporate data leakage, provides network health monitoring, enables secure end-user self service, and delivers a common control mechanism for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any facet of designing, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Microsoft Office Word and Office 365 Word consultants can provide a broad selection of affordable remote support services to help your organization to manage your existing Microsoft Office Word solution or assist you to upgrade to a newer version of Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between different releases of Office Word, integrating Office Word with other Office applications like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, and smart phone synchronization, and online Microsoft Office Word training sessions tailored for individuals or groups.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service packages designed to enable small companies to receive an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your network from beyond your firewalled perimeter to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a system scan from an authorized machine within your firewall to determine vulnerabilities to internal assaults. Both security inventory services are configured and executed from a secured remote location.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for clients who want to expand their knowledge of mainstream office productivity tools and network technology. Learn more about Progent's Office Word and Office 365 Word training, Office Excel and MS Office 365 Excel classes and programming help, MS Project training, and seminars on Apple macOS and OS X applications. Progent also offers interactive online webinar education classes. Virtual interactive webinars provide a versatile and low-cost way for training your IT team to operate a broad selection of key software products.

Progent also offers itemized documentation for all services performed. These comprehensive service reports offer your in-house IT staff a concise and useful chronicle of key technical issues concerning your network and can provide insight on how to anticipate and resolve problems in the future.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS integration experts can provide affordable online support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can help you create cloud-based or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent can provide occasional expertise or Progent can provide comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud platform.

How can Progent help us with SQL Server 2016?
SQL Server 2016 introduces major improvements in speed, capacity, security, uptime, mobile computing support, and integrated BI. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Jason support, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to help businesses of all sizes to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it affordable to create specialized Great Plains programs that offer all of the basic functionality of proven Microsoft Dynamics GP applications but also meet the particular needs of your company. With the utilization of the Modifier with Microsoft Visual Basic for Applications, software engineers can work with the most popular customization environment in the IT world to adapt Microsoft Great Plains information views, supplement or change business logic, customize forms and reports, or expand integration with Microsoft Office applications. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and programming background with VBasic, XML, and other developer environments makes it possible to design custom line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

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If your small business is in Contra Costa County and you are looking for computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

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