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What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager increases the reliability of line-of-business programs by proactively identifying and helping to fix trouble spots before they can bring down a network. Operations Manager can improve system throughput by checking selected performance levels and usage profiles on key servers, enabling network managers to be more selective in adding performance-related products and to clean up trouble areas before they cause severe network traffic jams. However, configuring Microsoft Operations Manager to take full advantage of this feature-rich monitoring tool can be difficult. With more four years of background with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you pick the right Operations Manager components, install and configure Operations Manager, and create custom rules, scripts, reports and alarms for your IT system. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in planning, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified experts have in-depth background in troubleshooting tough Active Directory issues such as replication bugs, multi-domain partition implementations, corrupted Active Directory objects, clean-up of legacy early-release software configuration objects in production AD environments, and fixing of unsuccessful installations of AD and AD-dependent programs. In addition, Progent is skilled in using “expert-only” AD tools including ADSIEDIT and NETDIAG. Progent can also suggest configuration strategies that address important issues such as AD naming standards, hierarchical model, IT management model, selection and design of group policy objects, plus protection and auditing specifications. Progent can also analyze the implications of alternate server and service implementations on capability and speed.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can show you how to construct a cost-effective, fault-tolerant business information system that addresses critical issues covering a wide range of network infrastructure technologies and methodologies including zero-downtime Internet access, server clustering, network load balancing, Data Center strategies, interoffice connectivity, and business continuity planning.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE configuration consultants can help you to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers cost-effective remote or on-premises support to assist you to migrate efficiently to a modern unified communications network that offers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business consultants offer online and on-premises consulting services for companies of all sizes to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can assist you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 Server improves the performance and simplifies the deployment of Database Availability Groups (DAGs), which offer an automatic failover cluster for maximum uptime. DAGs in MS Exchange 2016 reduce failover times by as much as one third relative to Microsoft Exchange 2013. Other improvements cover configuration defaults that adhere to industry best practices for fault tolerance. Progent's Microsoft certified Exchange experts offer DAG expertise to help you to create, deploy and manage a DAG solution the offers world-class security for your Exchange 2016 mailbox servers.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest quality of remote network support services offered anywhere for emergency as well as standard issues. For urgent issues that impact many users, key personnel, or a line-of-business program, the Technical Response Center will engage in less than an hour. For standard problems, the TRC will in two hours or less. Under any circumstance, your ticket will be created promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you on every resolved issue to make sure you are satisfied with the results and ready to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Packages built around the proactive problem solving abilities of Microsoft System Center Operations Manager, a next-generation server management software solution that tracks the availability, speed and security of your information network and detects problems before they can disrupt your system. To give you additional insight about the performance and robustness of your system environment, Progent can help you integrate and operate leading network monitoring tools powered by Linux.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the creation and implementation of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent established Progent in order to address the needs of small companies who can't justify the expense of supporting a large IT group but who still need information networks with enterprise-class reliability, protection, and performance.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two low-cost service bundles intended to enable small businesses to receive a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer administers an extensive examination of your IT infrastructure from beyond your firewalled perimeter to uncover possible risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from a secure machine within your company firewall to assess the risk to internal assaults. Both security inventory packages are set up and run from a protected remote location.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 features a revamped design that improves cloud readiness, works with popular handheld devices, permits one-time sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants have the broad technical skills and experience to resolve the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this powerful product.

Does Progent offer project management services?
For enterprise clients looking for high-level project management assistance, Progent can provide access to veteran information technology experts with years of experience in IT management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These seasoned IT managers offer project management expertise to assist businesses to adhere to best practices to make sure strategic projects are successfully completed on time and within budget.

What pricing structure does Progent use for support services?
Progent's convenient by-the-minute engagement model requires no complex contracts, minimum fees or hidden charges for standard service. Many competitors have minimum charges or other additional fees that drive up service invoices. For online service from Progent during normal business hours, you are billed only for the actual time spent working on your problem. If it only requires a quarter of an hour to solve your problem, then you are charged only for fifteen minutes. For scheduled on-site maintenance service requested more than one day in advance, you pay only for the time when a Progent expert is present at your location solving your network. No extra on location charges or travel fees. Just Progent's competitive per-minute billing rate. For urgent same-day in-person support visits, you may have to pay for our engineer's travel time, but never a higher emergency rate.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 experts can provide a variety of technical services to help organizations of all sizes to deploy, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's senior project managers can assist to design and configure test labs to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 migration projects following industry best practices. Progent's consultants also offer Windows 10 planning and migration help.

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If your small business is in Contra Costa County and you require computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

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