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Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, rationalize and implement a project to move to Windows Server 2012 R2 from a Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold consultants can also provide economical online consulting and engineering support so your company can maintain 2012 installations. Progent can help you to assess the business value of migrating from earlier versions of Windows Server and can adhere to industry best practices to ensure a smooth transition to 2012 R2.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that allows small businesses to transition from the traditional physical on-premises datacenter to the new hybrid computing paradigm that includes both local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly remote consulting and technical support services for Windows Server Essentials. Progent can assist you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud-based design for your network environment. Progent offers comprehensive project management support so you can design and carry out a smooth migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers continuing consulting, troubleshooting, and training.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of BlackBerry-qualified experts who can help small companies to plan, administer, and support BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, doing away with the need for an in-house BlackBerry specialist and reducing the expense and hassle of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, combined with Progent's efficient online support model, provides small businesses an efficient solution for incorporating BlackBerry technology seamlessly into their IT network.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized businesses in the San Francisco Bay Area and in larger cities throughout the U two cost-effective outsourcing support programs based around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printer-friendly datasheet summarizing Progent's two Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer consultants can help your company to understand the strategic advantages of XenServer and other Citrix products, and can assist you to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing XenServer deployment and show you how to optimize resource utilization, responsiveness, protection, uptime, and recoverability.

    Does Progent support Lync Server 2013?
    Microsoft Lync 2013 allows organizations of all sizes to build a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony enabled for a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants can assist your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and on-premises training to your IT staff and end users. Progent has expertise in critical components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook, Excel and PowerPoint.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group known as a DAG is the basic unit of high availability (HA) and resilience for Exchange 2013 Mailbox servers. First offered in Microsoft Exchange Server 2010, a DAG is a collection of up to 16 MBX servers in which any server in a DAG can host a replica of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to recover automatically from failures that affect mailbox databases. Progent's certified Exchange experts can provide DAG consulting services to help you plan, install and manage an HA solution for your Exchange mailboxes.

    How Can Progent Help with Windows Server 2008 R2?
    Progentís Microsoft Gold-certified Server Platform engineers can assist your business to upgrade efficiently to Microsoft Windows Server 2008 R2 and can optimize the benefits of Windows Server 2008 by delivering support that include network design, software and hardware deployment, virtualized servers and storage, Failover Clustering set up, disaster recovery planning and documentation, security policy and enforcement, economical and safe online access, webinar training, and online consulting and troubleshooting.

    How can Progent help us monitor and manage our servers and desktops?
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity. Learn about the complete ProSight series of affordable network management outsourcing services for small organizations.

    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting and management outsourcing service combines advanced virtual server platforms, a world-class datacenter facility, and the technical expertise of Progent's Microsoft Gold Certified consulting staff to give small businesses a complete network outsourcing solution that enhances network reliability and security, reduces administrative hassle, and saves money. Under Progent's Private Cloud Hosting structure, the client owns the data, the operating systems, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware host without time-consuming and risky reconfiguration. With Private Cloud hosting, your business is not kept hostage to a specific hosting provider. Find out about Progent's ProSight family of managed IT services for small and mid-size organizations.

    How can Progent help businesses create wireless solutions?
    Progent's wireless integration consultants have broad expertise in the implementation and support of wireless information technology and can assist your IT team to plan, install, manage and troubleshoot wireless solutions that are compliant, robust, scalable, easy to manage and use, able to handle your vital applications, and transparently integrated into hybrid cloud networks. Online and on-premises support available from Progent span a selection of wireless technologies such as smartphone integration and management, Wi-Fi infrastructure design and installation, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

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    If your small business is in Contra Costa County and you are looking for computer assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.

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