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Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-qualified CCIE network consultants can help your company to maintain your legacy PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, deploy, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-grade colocation centers in the San Francisco Bay Area and larger metropolitan areas across the United States, and Progent's Internet data center support group can improve your systemís fault tolerance and performance by helping you select a colo facility that addresses the individual needs of your enterprise including geographic location, size, connectivity, budget, and value-added features and services. Progentís colocation center IT services are intended for companies with equipment housed at colo hosting sites and in need of timely on-site service at the co-location facility as well as online help from Microsoft and Cisco qualified experts. Progent provides a variety of colo center consulting services such as system topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications networking, development and installation of zero-downtime systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server and storage clustering configurations.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP consulting for a range of application software including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit

    Can Progent help me replace my old voice mail system with Exchange 2010?
    Enhancements in Microsoft Exchange 2010 for software-driven voice messaging include speech-to-text translation for rapidly searching your voice mail rather than playing back each call, automatic attendants to greet callers and assist them to navigate your voice mail system, rules-based call answering procedures to forward or filter calls based on Caller ID or contact information, and text messaging alerts about unanswered calls or voice mail. Progent's Microsoft Exchange 2010 consultants can assist your company to assess the strategic benefits and technical challenges of swapping your current voice mail technology with a voice mail environment powered by Microsoft Exchange 2010, plan and deploy Microsoft Exchange 2010 with integrated voice mail capability, and provide ongoing remote technical support and management services to accelerate your ROI for integrating Microsoft Exchange Server 2010's digital voice technology.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates application and device provisioning at scale, centralizes security and compliance settings control, inventories network assets, protects against company data leakage, provides network health reporting, enables secure end-user self service, and offers a common point of control for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist businesses of any size with any facet of designing, implementing, using and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid networks.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE integration consultants can assist your business to design, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected IP PSTN trunks. Progent can provide affordable remote or on-premises support to help businesses to migrate smoothly to an advanced communications network that delivers fast ROI. Progent's Gold-certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

    What types of organizations can Progent help?
    Progent provides IT outsourcing, cloud integration and PC and mobile device support for small and midsize businesses, economical online IT consulting for local governments and schools, plus remote office networking support and disaster recovery solutions for large corporations. Progent's small business clients usually cannot afford the hassle and cost required to maintain their own full-fledged IT support team and depend on Progent for occasional advice, system integration and remediation. Small and midsize businesses find it cost effective to use Progent's online support services on an as-needed basis for jobs like Microsoft Windows Server configuration, Exchange Server set up, network hardware upgrades, site moves, cloud integration, or Help Desk support. For enterprise-class disaster recovery/business continuity solutions, Progent can provide fast online or on-premises access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and GIAC-certified data security consultants can provide an array of security assessment services designed for organizations of all types and sizes.

    How can Progent help us with SQL Server 2016?
    Microsoft SQL Server 2016 introduces major improvements in performance, scale, security, availability, mobile computing support, plus built-in business intelligence. New features include PolyBase for processing relational and non-relational databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud-resident operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts can provide remote and onsite support to help organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The updated release of MS Dynamics NAV includes several new features such as Personalized Role Centers, enhanced analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV software experts can provide programming, configuration and troubleshooting support to help you to benefit from MS Dynamics NAV. Progentís consultants can help you to integrate Microsoft Dynamics NAV ERP software to other services and applications. Also, Progent can assist you to design and utilize data warehouses so you can enhance your understanding of your business, attract additional clients, refine your sales campaigns, and form successful alliances.

    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide online or on-premises access to a certified CCIE specialist to help you to plan, implement, administer and troubleshoot converged communications environments supported by Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have in-depth experience helping organizations of all sizes to build collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager (Unified CM) and CallManager planning and deployment, VoIP phones and soft phones configuration, and wireless IP phone solutions. Progent can assist you with Cisco's extensive portfolio of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center, and Unified Attendant Console.

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    If your small business is in Contra Costa County and you need computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.

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