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Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight suite of managed services for small and mid-size businesses.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can assist you to build and maintain applications based on Microsoft's SQL Server RDBMS. Progent follows leading lifecycle management practices to create efficient, manageable SQL Server database applications and is able to work with a customer's management to complete projects in a timely and cost-effective manner. Progent for can help you to create Microsoft SQL Server solutions by providing a wide array of professional support services including specification of features and scope, logical and physical modeling, data migration, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, reusable schema, synchronization solutions, security, and disaster recovery/business continuity planning.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is an important component of any comprehensive IT system security plan. Progentís security professionals can run extensive stealth penetration security checks without the knowledge of your company's internal network support staff. Stealth penetration checking shows whether current security monitoring tools such as intrusion incident warnings and event log monitoring are correctly configured and consistently monitored.

Does Progent offer project management services?
For advanced project management assistance, Progent offers the services of senior information technology experts with decades of experience as technology project managers for program development, information systems implementation, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer world-class management expertise to assist enterprise customers to follow best practices to make sure major projects are successfully completed on schedule and within budget.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in Northern California and in major cities throughout the United States two basic outsourcing service packages based on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a concise printable fact sheet describing Progent's Network Monitoring Packages for medium size organizations, click:Network Monitoring Packages.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft operating systems and applications and Cisco network technology, but Progent has deep experience in the creation, installation, and integration of cohesive networks that combine products from several popular vendors. Services offered by Progent include Mac and iPad consulting, Linux support, Sun coexistence with Windows, Apple iPhone integration, Android smartphone integration and management, BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent offers the support of BlackBerry-qualified experts who can assist small businesses to design, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones affordably and effectively, doing away with the requirement for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online support model, provides small companies an efficient option for integrating BlackBerry technology productively into their IT system.

    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and dependable availability for key workloads by providing centralized, mixed-platform tracking of IT infrastructure deployed across local systems and cloud environments. Progent's consulting group can provide world-class remote and onsite support to help businesses of all sizes to plan, implement, tune, update and troubleshoot SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can help your company to migrate to Operations Manager 2016 from older releases or from other IT infrastructure monitoring products, or combine a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include resources based in public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of background assisting manufacturing and service companies to manage complicated supply chains and improve the efficiency of critical processes in order to get products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP consultant with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises services that spans from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services. For more information, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

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    If your small business is in Contra Costa County and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 925-362-2400 or visit Contact Progent.

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