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Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and simplified restore functions for Microsoft networks. SCDPM 2016 delivers application-sensitive backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft certified System Center 2016 Data Protection Manager consulting experts can assist you to design, implement, administer, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can provide occasional expertise to resolve challenging issues or provide comprehensive project management support to make sure you complete your SCDPM 2016 initiative on schedule and within your budget.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consultants offer cost-effective online support for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced support for application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom online training for Access application programming and DBA services.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology engineers can provide world-class remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small or midsize businesses and campus networks to enterprise data centers and service providers. Progent can help you to implement Cisco's continually improving switching solutions to realize the speed, scale, uptime, virtualization, security and ease of management required for your organization. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support. To find out about Progent's consulting and support services for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch support. To learn about Progent's support services for Meraki switches, see Meraki switches consulting services.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours online technical support program provides clients 24x7 access to remote support from Progent's Technical Response Center. Support services offered outside standard business hours include fixing problems with Windows server products, MS Windows desktop support, assistance with Microsoft Office programs, network and system backup and restore, and basic routing and switching support for Cisco technology.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch infrastructure management service makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about the complete ProSight suite of affordable outsourced network management services for small organizations.

How Can Progent help our company migrate to Exchange 2013?
Progent offers expert Exchange Server 2013 migration support services such as cost/benefit evaluation, outsourced or co-sourced project management services, site prep, specification of new software licenses and equipment needed, preparing your Active Directory forest and its domains for optimal operation with your Exchange 2013 environment, designing DAGS that provide maximum availability to your Exchange mailboxes, system verification at a customer's location or at Progent's testing facility, setting up transitional coexistence of Microsoft Exchange 2013 and previous editions of Exchange Server, installation of the new Exchange environment, decommissioning the previous servers, and training for customer's IT group and end users.

Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize and simplify the administration of your desktops along with your web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from an older change management solution or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT requirements.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent follows a phased technique based on predetermined milestones in order to meet budgetary, timing, and engineering goals while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to create a detailed description of technical services delivered and to help in ongoing system support.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer online and onsite expertise to help your organization with any aspect of business intelligence reporting from troubleshooting or enhancing applications to designing and implementing a comprehensive BI solution. Progent's BI experts can help your company to support your current reporting environment, help you to upgrade databases and applications from a discontinued reporting product to a current solution, and deliver as-needed online training tailored to your individual requirements. Progentís business reporting and analytics consultants can provide expertise in all popular business intelligence reporting and visualization platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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If your small business is in Contra Costa County and you are looking for technical help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 925-362-2400 or visit Contact Progent.

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