What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard utilizes the Managed Service Provider (MSP) approach to blocking spam because solution enables security to start at the source of spam and virus attacks — the Internet. Spam solutions deployed at the network gateway or at the workgroup server expose networks and servers to malicious attacks and anti-productive junk email. Postini’s rendition of managed service is also programmed to intercept Directory Harvest Attacks (DHAs), which can only work in the SMTP connection at the Internet gateway.

Can Progent help my business migrate to Windows Server 2003?
Progent can help you with designing, integrating, supporting and troubleshooting sophisticated IT solutions powered by Microsoft Windows Server 2003, and can support your migration from Windows 2000 Server or from mix-platform environments. Progent's migration, configuration, upgrade support, and application development services include planning and network architecture, configuration and deployment.

What are the advantages of Progent's model for remote support?
Most IT problems can be fixed immediately by Progent's team of remote support experts. This eliminates lost productivity that can be caused by waiting for a local consultant to appear in person. In addition, many freelance engineers and IT consulting firms demand minimum on-site billing that may convert a 10-minute problem into a two-hour expense. Progent’s practice of billing by the minute and billing exclusively for support that is performed permits Progent’s remote service experts to solve hundreds of minor issues every day at the lowest feasible cost. Further, the confidence of knowing there is ready access to Progent's expert team of IT consultants opens the door to a new world of powerful network technologies that many small companies might otherwise shy away from for fear of having inadequate support resources.

Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is skilled in delivering help reconfiguring Active Directory to correct poor initial decisions in deploying this sophisticated technology. Progent can recommend configuration techniques that address important areas such as Active Directory naming standards, hierarchical model, IT management structure, use and structure of group policy objects, as well as security and auditing definitions. Progent can also anticipate the impacts of server and service configurations on functionality and speed.

Does Progent support Great Plains business software?
Progent can provide a Great Plains consulting professional to support and customize your Greta Plains accounting system. Progent can also assist you to design and implement an efficient migration to Great Plains so that you retain your data, enhance your security, streamline your reporting and analytics, take full advantage of Microsoft Office integration, and eliminate business disruption by designing and following an efficient migration plan.

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability of line-of-business applications by proactively identifying and helping to resolve trouble spots before they are able to bring down a server. Microsoft Operations Manager can improve network performance by examining predefined performance levels and usage profiles on key servers, enabling network managers to be more efficient in adding performance-related products and to eliminate problem areas before they bring about serious system bottlenecks. However, setting up Microsoft Operations Manager to take complete advantage of this feature-rich monitoring software can be difficult. With over five years of background with the NetIQ software upon which MOM is based, Progent's consulting staff can help you select the right MOM components, install and integrate MOM, and generate custom rules, scripts, reports and alerts for your enterprise. Progent can also document MOM's server monitoring rules and procedures for your IT staff.

Does Progent offer support for UNIX developers?
If you are writing UNIX or Linux software on a network that has Windows-based servers, workstations and applications, Progent can provide network outsourcing and support service that keeps your system up and running while allowing you to spend more time on your area of strategic expertise. By using round-the-clock server monitoring and delivering remote and on-site technical help as you require it, Progent gives developers an economical way to manage an IT network that offers high reliability, security and performance.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a quick and low-cost way to establish secure, high-speed data connections between buildings. This can do away with the cost of an extra leased line, provide an emergency fall-back communication link, or act as an inexpensive data backhaul. By lowering installation costs and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft professionals can help you optimize the capability of your existing Windows 2000 Servers and can simplify system administration, offer technical help and troubleshooting and bolster security. In addition, Progent can provide CISSP and CISM certified security consultants to assess your current system security and propose business-wide policies, methodologies and products to strengthen your security.

Can Progent help my business migrate from Windows 2000 Server?
Progent can show you how to create, justify and implement a project to migrate to Microsoft Windows Server 2003 from Microsoft Windows 2000 Server. For small businesses and mid-sized businesses in Northern California, Progent's Microsoft-certified consulting staff can provide computer support and network management services for the entire range of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft line-of-business applications. Progent's migration, integration, update, management, and custom software programming services include architecture and system design, configuration and roll out.

What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center support professionals know how to improve your network's fault tolerance and performance by helping you select a Data Center that meets the unique requirements of your company, including geographic proximity, space, access options, cost, and special features and services.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your internal IT staff to benefit from the system monitoring activities of an outside IT support group. If your company has a small in-house information technology organization, Progent's Managed Network Monitoring co-sourcing program is an economical way to increase system reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

• Progent performs a requirements assessment and installs Microsoft Operations Manager (MOM)
• Progent sets up a remote MOM server to track your IT system
• Progent provides Help Desk Call Center support, coordinated with MOM
• Progent remotely monitors, analyzes, and/or fixes network trouble spots
• Progent provides regular service maintenance including application of service packs and security updates
• Hardware must be under manufacturer's on-site warranty program

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide interoffice access support to show you how to design and implement high-availability infrastructure for multiple-office connectivity.

Call 925-362-2400 or send email to information@progent.com