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Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the design and deployment of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the burden of maintaining a large IT team but who still need information systems with enterprise-class reliability, protection, and responsiveness.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the availability of mission-critical applications by proactively detecting and helping to fix problems before they can bring down a network. System Center Operations Manager can optimize network performance by checking user-defined performance thresholds and use profiles on critical servers, enabling IT managers to be more proactive in integrating performance-related resources and to eliminate trouble areas before they cause serious system traffic jams. However, configuring System Center Operations Manager to take complete advantage of this state-of-the-art monitoring solution can be difficult. With over four years of background with the NetIQ technology upon which MOM is based, Progent's technical team members can help you select appropriate Microsoft System Center Operations Manager components, deploy and configure Operations Manager, and create custom rules, scripts, reports and alerts for your enterprise. Progent can also record Operation Manager's network monitoring policies and procedures for your IT organization.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business doesn't currently have a dedicated information system strategist, Progent's part-time Chief Information Officer service offers the assistance of an experienced technology executive on an as-needed basis to help with critical tasks like strategic planning, managing technology spending, developing TCO models, workflow reengineering, vendor negotiation, information security, cash flow predictions, automating data center administration, Help Desk support, patch control, network monitoring, and disaster recovery/business continuity preparedness.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts offer a wide selection of economical remote support services to help you to manage and troubleshoot your legacy Microsoft Word solution or assist you to migrate to a newer release of Microsoft Office Word. Support available from Progent's experts include VBA programming, isolating and resolving compatibility problems between different releases of Office Word, interfacing Word with different Office apps such as Office Excel and Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and remote Microsoft Office Word training sessions tailored for individuals or groups.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major firewall suppliers including Check Point Software, WatchGuard, Juniper/NetScreen, SonicWALL, and Symantec. Progent can help you design a detailed security plan and select the right products from a variety of vendors to achieve your security goals while sticking within your budget restraints.

Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses fast access to a network professional with expertise in MS Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 DAG design, Exchange Server 2010 design, Windows Server 2016 Credential Guard and Storage Replica solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 failover clustering integration, and Data Protection Manager configuration to help you create a high-availability messaging environment that accommodates onsite workers, branch offices, at-home employees, and road warriors. Progent's Email Guard is a spam and virus filtering service platform that intercepts spam and email-borne attacks and includes cloud-based disaster recovery via email spooling. Progent's CISA and GIAC-certified security professionals can assist your company to create architectures, security policies, and operational processes that maximize Exchange protection.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative side of Mac networks by providing consulting services and teaching in imaging, sound, and multi-media. Progent's consultants can provide Macintosh application software education for titles that include Adobe PhotoShop, Adobe Illustrator, InDesign, Adobe After Effects, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with complex tasks such as image capture or digitizing sound or motion video or installing an commercial grade post-production studio.

Can Progent help us keep our Cisco IOS software up to date?
If your network incorporates Cisco routers, you could be running an outdated release of Cisco IOS, the operating system used in almost every Cisco router as well as current switches from Cisco. Cisco frequently provides upgrades to IOS in order to fix bugs, plug security weaknesses, or improve functionality. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending on your Cisco device and your system environment. As an example, there could be limited local RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE consultants can provide a wide variety of support services associated with upgrading Cisco IOS software or other Cisco OS like IOS EX or IOS XR. Progent can run audits of your router software, propose appropriate updates, provision Cisco devices, copy software images, configure and test your new software, tune performance, troubleshoot problems, and train your IT staff how to take advantage of all significant new functions.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager provides small and mid-size organizations automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware protection for critical platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consultants can assist you to design, deploy, administer, and troubleshoot a multi-site backup/recovery solution powered by DPM 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or deliver comprehensive project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and within your budget.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can help you create a cost-effective, fault-tolerant network that deals with important areas involving a broad range of network infrastructure technologies and processes including fault tolerant Internet access, server clustering, network load balancing, Data Center strategies, interoffice communication, and disaster recovery.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless access point experts offer remote and onsite support services to assist businesses of all sizes to design, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to build a seamless ecosystem that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or computing device. (Check out Meraki switches configuration and management.)

How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade consultants can assist your company to assess Windows 8.1 to verify application and driver compatibility and to determine its performance and reliability working in your environment. Progent's consultants can also help you to assess the likely business value of adopting Windows 8.1. If Windows 8.1 makes sense for your business strategy, Progent can help you to plan and carry out a smooth upgrade to Microsoft Windows 8.1 from a previous version of Windows. Progent's consultants can also provide Windows 10 migration support.

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If your small business is in Contra Costa County and you require computer assistance, information technology outsourcing, or advanced expertise from a Progent engineer, call 925-362-2400 or visit Contact Progent.

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