Progent also provides detailed documentation for all services performed. These in-depth service reports offer your in-house IT staff a convenient and helpful chronicle of important technical issues surrounding your IT system and can provide insight on how to anticipate and fix problems in the future.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access support to help you plan and implement high-availability infrastructure for multiple-office connectivity.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified consultants average more than ten years of IT industry experience, in the trenches of IT support, performing a wide variety of IT projects for a broad spectrum of clients. Each Progent IT professional brings a set of personal best practices from this extensive industry experience, and these are further enhanced by the company-wide best practices education that Progent teaches its support staff. For larger projects, Progent experts follow the Microsoft Solutions Framework (MSF) model for major information technology jobs which divides projects into well defined and manageable components that reduce the possibility of a project getting out of control.

My business application needs 24x7 support. Can Progent help?
Progent offers 24x7 onsite technical support and IT outsourcing services in Northern California. Progent's 24x7 Network Support Services include the services of some of the the Bay Area's most skilled Microsoft-certified service consultants, the latest network management software, and cost-effective service programs to keep your business computer system up and running.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in designing, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive experience troubleshooting tough Active Directory challenges such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production AD environment, and repair of failed installations of AD and AD-integrated programs. Progent is also skilled in using “expert only” AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your in-house IT team to benefit from the server monitoring services of an outside consulting group. If your business has a small in-house information technology organization, Progent's Managed Network Monitoring outsourcing offering is an affordable way to optimize network uptime, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

• Progent does a requirements assessment and installs Microsoft Operations Manager (MOM)
• Progent deploys a remote Microsoft Operations Manager server to track your IT system
• Progent provides Help Desk Call Center support, coordinated with MOM
• Progent remotely tracks, diagnoses, and/or resolves network trouble spots
• Progent provides ongoing IT management including installation of service packs and security patches
• Hardware must be under manufacturer's on-site warranty program

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the stability of mission-critical applications by proactively detecting and helping to fix trouble spots before they are able to bring down a network. Microsoft Operations Manager can improve system throughput by checking selected performance levels and usage patterns on key servers, enabling network support staff to be more efficient in integrating performance-related products and to eliminate trouble areas before they bring about serious network traffic jams. However, setting up Microsoft Operations Manager to take complete advantage of this feature-rich monitoring software can be difficult. With over five years of experience with the NetIQ software upon which MOM is based, Progent's consulting staff can help you choose the right MOM features, deploy and configure MOM, and create specialized rules, scripts, reports and alerts for your enterprise. Progent can also record MOM's network monitoring policies and procedures for your IT organization.

Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is experienced in providing help reconfiguring Active Directory to correct unsuitable initial decisions in deploying this sophisticated product. Progent can recommend deployment strategies that address important issues such as Active Directory naming standards, hierarchical model, IT management structure, use and structure of group policy objects, as well as security and auditing definitions. Progent can also analyze the implications of server and service configurations on functionality and speed.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles built around the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation server management software platform that monitors the availability, performance and security of your IT system and identifies problems before they can bring down your system. To provide additional understanding concerning the performance and robustness of your network environment, Progent can help you integrate and operate popular network monitoring tools based on the Linux OS.

Call 925-362-2400 or send email to information@progent.com