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More Questions and Answers

Can Progent help us keep our Cisco IOS software up to date?
If your network incorporates Cisco routers, you could be using an old release of Cisco IOS, the operating system powering almost all Cisco router as well as current switches from Cisco. Cisco frequently publishes updates to IOS in order to fix problems, plug security weaknesses, or add features. Unfortunately, upgrading IOS and other Cisco control software can be a challenge, depending upon your Cisco equipment and your system environment. As an example, there could be limited internal RAM that could cause a new OS release to operate improperly. Progent's Cisco CCIE consultants can provide a broad array of support services associated with upgrading Cisco IOS or other Cisco control software such as IOS EX, CallManager or Unified Communications Manager. Progent can run audits of your Cisco software, propose appropriate upgrades, provision Cisco devices, copy software images, configure and test your new software, tune performance, resolve problems, and teach your IT managers how to get the benefits of any significant new features.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can assist you to update your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can help you to understand the risks and advantages of upgrading to 64-bit processing, design an economical migration process that minimizes business interruptions, and deliver timely remote support to assist your organization to configure 64-bit operating systems and application software on your current hardware. Progent's Microsoft-certified network engineers can help your company to install the 64-bit editions of Microsoft products such as Windows Server 2008, Exchange Server, Microsoft Windows 7, and Excel 2010.

How Can Progent Help with Windows Server 2008 R2?
The complexity and integration demands of Windows Server 2008 calls for an information technology expert with hands-on experience and diverse knowledge in architecting and building cohesive and comprehensive business information solutions. The experience of Progent's certified Windows Server 2008 engineers, averaging over a decade of background integrating Microsoft-based technology, helps insure your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to assess the benefits of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that integrates local systems with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small and medium-size businesses near-continuous backup and simplified recovery functions for Microsoft environment. SCDPM 2016 offers application-sensitive backup for critical workloads like SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can help you to design, deploy, administer, and troubleshoot a multi-site backup/restore system built around SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed guidance to resolve challenging issues or deliver end-to-end project management or co-management support to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the basic element of high availability (HA) for Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of up to 16 Mailbox servers in which any server in a DAG can contain a replica of a mailbox database from a different server in the group. DAG servers work together to restore unassisted from breakdowns that impact MBX databases. Progent's certified Exchange experts can provide Database Availability Group consulting services to assist your organization to design, deploy and administer a high availability environment for your Exchange mailbox servers. Also, Progent's Microsoft Exchange 2016 consultants can help you migrate your Microsoft Exchange 2013 DAG environment to Exchange Server 2016.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified desktop virtualization consultants can help you to design, deploy, administer, and support a virtual Windows application delivery solution by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for delivering server and client-side applications, and Progent's remote datacenter support experts can assist your organization to administer and support a remote datacenter that features high availability, enhanced protection, and rapid disaster recovery. Progent can also assist you manage and support additional virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to help your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide online access to an Oracle consultant for Oracle database administration services or an Oracle application programmer. Progent can assist your business to develop effective mechanisms for key Oracle DBA tasks including performance tuning, backup and restore processes, and information security, or train your IT staff to use industry leading practices for streamlining major administration procedures. Progent can also offer the services of a PL/SQL programmer to assist your company to design, test, troubleshoot, or migrate Oracle-based programs that can range from business reports to database-powered web sites. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune existing SQL programs using Oracle's SQL Access Advisor.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers online or on-premises help from a certified CCIE engineer to help your business to design, install, administer and troubleshoot converged communications networks that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping organizations of any size to build advanced collaboration solutions by providing expert services that include Unified Communications Manager (Unified CM) and CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and wireless VoIP phone deployment. Progent can help you with Cisco's entire library of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express, and Unified Mobility.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a unified voicemail platform that facilitates teamwork by providing a variety of alternatives for retrieving voice messages within an environment that is simple to implement and maintain. Unity Connection allows you to read and manage voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses (SMBs) and corporate satellite offices with as many as 500 users. Progent's Cisco-qualified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your CUE deployment continues to deliver significant business advantage.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies enable IT organizations to optimize utilization, simplify network operations, and enhance application uptime and security. operate several virtual servers on one actual processor. Typical applications for virtual servers are resource consolidation, low-cost platforms for applications that only run on older OS software, and affordable segregation of application programming or pilot environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and management, and Citrix XenServer virtual server assistance. Progent can deploy virtual machines to optimize performance, reliability and ease of administration while simultaneously lowering expenses; propose and validate business recovery plans that reduce downtown in case of a catastrophic failure; and deliver ongoing support, repair, and engineering assistance as computer technology evolves.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity. Read about the complete ProSight series of value-priced network management outsourcing services for small and mid-size organizations.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out about Progent's complete ProSight family of low-cost outsourced network management services for small and mid-size organizations.

How does Progent handle problem escalation?
Progent follows a team model for problem escalation, making it possible to resolve even the most challenging technical issues that can appear from time to time. By taking advantage of 100s of man-years of experience from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and economically repair networking problems that would stymie ordinary IT service companies. Working with thousands of businesses on installation and troubleshooting tasks annually gives Progent a well-grounded view on which techniques succeed and which ones do not in solving IT problems.



More Questions and Answers

If your small business is in Contra Costa County and you require technical support, information technology outsourcing, or top-level expertise from a Progent consultant, call 925-362-2400 or visit Contact Progent.
















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