San Francisco East Bay
Walnut Creek, Concord, Martinez, Lafayette:

Can Progent help me build a secure WiFi network that covers all my facilities?
Progent’s Wireless Site Survey assists you to plan and install a 802.11a/b/g/n (WiFi) wireless LAN optimized for your facilities, providing your business a WLAN that has the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive on-premise service. Progent’s on-premise survey includes physical walkthroughs, spectrum and security assessment of your existing WLAN, analysis of your building’s floor plans, measuring for RF interference, RF propagation modeling, identification of the best locations for client-requested Wireless Access Points (WAPs) including Cisco and Apple AirPort devices, and a detailed report describing a new wireless network.

What are the advantages of Progent's model for remote support?
The majority of network problems can be fixed quickly by Progent's team of remote support engineers. This eliminates lost network availability which can be caused by waiting for an on-site consultant to show up at your office. Furthermore, many independent engineers and IT service groups require minimum service charges that may turn a ten-minute problem into a two-hour expense. Progent’s model of billing by the minute and billing exclusively for support actually delivered allows Progent’s remote service engineers to solve hundreds of small problems daily at the lowest possible cost. Further, the security of knowing there is reliable access to Progent's expert group of IT professionals opens the gates to a new world of sophisticated network technologies that many small companies might otherwise rule out for fear of having insufficient support resources.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-level colocation centers in Northern California and major cities across the U.S., and Progent's colocation center consulting professionals can improve your network's reliability and performance by helping you select a colo facility that meets the individual requirements of your enterprise including geographic location, space, connectivity, budget, and value-added features and services. Progent’s colocation center support services are intended for companies with hardware located at colo hosting facilities and in need of on-demand in-person service at the co-location facility plus online support from Microsoft and Cisco qualified experts. Progent provides a selection of co-location center consulting services such as system architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications infrastructure, development and installation of zero-downtime configurations, architecting and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server clustering configurations.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore engineers can provide consulting support for a broad range of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus notebooks and smartphones. Progent offers consulting support for all major data protection products including Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent's consultants can assist your company to install, upgrade, or maintain backup/restore systems for a variety of environments including local, edge to datacenter, cloud-based, or hybrid.

What versions of VMware's virtualization software are supported by Progent?
VMware Virtual Server is a free virtualization package that installs as an application on Linux and Windows Servers. VMware Server enables IT departments to partition a single server into multiple virtual servers and to test virtualization with little monetary outlay. vSphere Hypervisor is a free entry-level product that installs without a host OS. vSphere Hypervisor is well suited for programmers, departments, and satellite offices who wish to streamline application development, test software in ready-to-run virtual environments, run outdated operating systems, save time in server deployment, and operate resource-intensive application programs including messaging, databases, and accounting. Progent's skilled VMware Server professionals can assist you with VMware Server, VMware GSX Server, and VMware VMotion so your business can take advantage of VMware server optimization.

Can Progent help with setting up and using Microsoft Project Professional?
Progent's Microsoft Project experts offer in-depth expertise in deploying and using Microsoft Project and can deliver a broad variety of cost-effective online consulting services based on industry best practices to help businesses of all sizes to get all the benefits of this powerful platform. Services offered by Progent include project planning, software configuration and migration, setting up safe collaboration among local and remote or mobile users, network optimization, and customized online training classes.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support professionals can help you construct a cost-effective, fault-tolerant business information system that addresses important issues involving a wide array of system backbone technologies and processes including fault tolerant Internet access, server and storage clustering, server and router load balancing, Data Center solutions, multi-site connectivity, and disaster recovery.

Does Progent offer a secure data backup service for my Windows servers?
Progent’s economical Offsite DPM-based Backup Service matches the advanced capabilities of Data Protection Manager (DPM) with the world-class security and availability features of the Herakles data center to provide continual, non-disruptive backup for up to 2.5 Terabytes of data from one or several of your Windows servers. Progent's service offering is offered for a low monthly price and includes all configuration, support, and monitoring needed for a comprehensive offsite backup system.

How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a system that includes Windows-based servers, desktops and software, Progent provides IT outsourcing services that keep your business network productive while freeing you to focus on your area of high-value expertise. By taking advantage of automated server monitoring and providing remote and in-person technical help as you need it, Progent delivers Linux developer support that offers an affordable way to manage an IT network that features high reliability, security and performance.

Call 925-362-2400 or send email to information@progent.com