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We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your organization doesn't have a full-time information system strategist, Progent's part-time Chief Information Officer service can provide the assistance of an experienced technology executive on a temporary basis to assist with critical jobs such as growth strategies, rationalizing technology budgets, developing TCO models, workflow optimization, contract review, IT security and compliance, cash flow projections, automating data center management, desktop support, patch control, server monitoring, and business continuity planning.

What types of organizations can Progent help?
Progent provides support outsourcing and integration services for small businesses, low-cost remote consulting for local governments and school districts, plus branch office network support and project management support for national or multi-national enterprises. Progent's typical small company clients have between 10 and 250 desktops at a location and cannot afford the time and cost required to manage a large internal team of IT experts who can offer professional Microsoft support, Cisco certified network support, plus in-depth knowledge of other important computer network technologies. For large businesses, Progent can supplement internal network support staffs by providing world-class experience in integrating Microsoft server platforms. Progent's certified consultants offer Windows Active Directory support, Microsoft Exchange 2016 Server upgrade support, Microsoft Exchange 2013 Server integration, Exchange 2010 Server management and CISA and CISM-certified network security consulting. For national or multi-national enterprises with local offices in the Bay Area or in major cities across the U.S., Progent can function as a seamless local arm of corporate business network management. Very small businesses find it efficient to use Progent's remote support services on an as-needed basis for jobs such as server setup, email integration, computer upgrades, site moves, urgent technical support, or Contact Center support.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can help you create a sensible, fault-tolerant network that addresses critical issues involving a wide range of network infrastructure technologies and methodologies including zero-downtime Internet connections, server clustering, network load balancing, Data Center strategies, multi-site connectivity, and business continuity planning.

Does Progent Offer Business Continuity Planning Services?
Progent offers advanced remote expertise for business continuity planning, validation, and education to assist your company to respond to potential disasters, reduce downtime for your vital IT functions, avoid lost information, and comply with regulatory mandates and business requirements. Progent's business continuity experts can team with your executive and IT administration group to perform risk and business impact analysis, define dependencies, specify human and physical assets required to operate your business, determine business-critical IT functions and define acceptable recovery times, select hot backup centers, configure safe remote access capability for key employees, plan emergency notification systems and define duties for personnel, document a comprehensive recovery plan, and train management and technical staff to execute the business continuity solution.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants offer world-class online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small companies and campus networks to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly evolving switch solutions to achieve the speed, expandability, resilience, virtualization, security and ease of management required for your business. For information about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. For details about Progent's consulting services for Cisco's Nexus Series of switches, refer to Nexus switch consulting and support services. For information about Progent's support for Meraki switches, see Cisco Meraki switches consulting services.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, functions as the heart of Cisco's collaboration platform. CUCM and Unified CM Express (CME) offer an advanced IP-PBX by integrating with unified messaging apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified CM support and debugging in areas such as integrating Voice over IP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing Cisco UCS server failover systems for survivability, and integration with Exchange Server and Skype for Business.

Can Progent Help Us Create a Hybrid Cloud Solution Based on Windows Server 2016?
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting to assist organizations of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain clusters.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade support experts can help your organization to update your application servers and desktop PCs affordably from 32 to 64 bits. Progent can assist your company to understand the risks and benefits of migrating to 64-bit processing, plan a cost-effective migration process that minimizes operational disruptions, and offer responsive remote help to aid your organization to install 64-bit operating systems and application software on your existing computers. Progent's Microsoft qualified processing consultants can assist you to install the 64-bit editions of Microsoft products like Microsoft Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers companies expert support for solutions from other major Firewall and VPN vendors including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can help you design a detailed security strategy and choose appropriate technologies from a variety of suppliers to achieve your security objectives while staying within your budget restraints.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers online access to a MySQL database administrator, developer, or database architect to help your company to design, implement, and maintain database solutions built on MySQL. Progent's RDBMS experts can also assist your business install MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering (WSFC) for the highest levels of fault tolerance and throughput.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to assess the advantages of Microsoft Windows Server 2012 for your company, develop test environments and migration strategies, optimize your network infrastructure for on-premises, multi-location, private or public Cloud-based, and hybrid environments, train your IT support, team, develop a corporate-wide security plan, automate network management, assist with application development, and build and test a disaster recovery/business continuity plan. If your organization is considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to evaluate the value of Windows Server 2016 for your environment and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and reporting service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of all vital IP-based devices that make up your IT environment. When ZENO detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt or crash your network.



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If your small business is in Contra Costa County and you need computer support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 925-362-2400 or visit Contact Progent.
















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