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Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-certified engineers who can assist small companies to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, eliminating the requirement for an in-house BlackBerry expert and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-qualified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's proven remote service delivery model, provides small companies an efficient option for incorporating BlackBerry devices and software seamlessly into their information network.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-authorized network consultants can help your company to plan and deploy Juniper Firewall/VPN technology, enhance and support your infrastructure, and upgrade efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers offer expertise with Juniper's flagship network control software to enable your business to simplify the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage networks that include a mix of Juniper's software platforms.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and IT consultant can utilize the technical and educational tools needed to offer the best information technology service available. Progent has world-class expertise in the design, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange 2016 upgrade support, Exchange 2013 Server integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 consulting, plus Windows 10 migration support, Microsoft Windows 8.1 integration, Windows 7 technical support, Microsoft Office technical support and training, and Microsoft Dynamics GP programming.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE integration consultants can help your business to design, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective remote or onsite support to assist you to move smoothly to a productive unified communications network that offers fast return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet wireless access points and Cisco wireless controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless LAN while extending the area covered.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Microsoft Exchange Server 2016 provides significant improvements compared to older releases of the Exchange platform with innovations such as native support for fault-tolerant mailbox server clusters called Database Availability Groups or DAGs the ability to use commodity disk storage to slash the expense of large e-mail inboxes, a feature-rich OWA web client that works with all popular web browsers, advanced voice mail handling featuring voice-to-text conversion, and a variety of tools for enhancing security and regulatory compliance. Microsoft calculates that if judiciously configured, current releases of Microsoft Exchange can reduce email costs by as much as 80%. Because Microsoft has stopped supporting Exchange Server 2003, organizations have another incentive to ask Progent's Microsoft Exchange Server 2016 experts about migrating to the newest version of Exchange.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to assess the advantages of Microsoft Windows Server 2012 for your company, develop pilot systems and migration plans, tune your network for local, multi-site, Cloud-based, and partial-Cloud environments, train your IT support, staff, develop a corporate-wide security plan, streamline network management, help with creating applications, and build and test a DR/BC plan. If your organization is thinking about moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can assist you to evaluate the benefits of Windows Server 2016 for your business and plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to offer a unified solution for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade smoothly from older versions of VMM, design workflows for creating and deploying VMs and VM hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the strategic business benefits of new technologies such as Storage Replica and Shielded VMs. Progent's hypervisor experts can provide world-class Hyper-V consulting and VMware ESXi expertise.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with administering, supporting and repairing IT solutions based on Windows Server 2003, and can support your move to Windows Server 2012 R2 from earlier editions of Windows Servers or from Multi-OS environments. Progent's upgrade support services cover planning, installation, configuration, testing, training, and remote troubleshooting. If you are planning on creating a hybrid network model that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest quality of online network support services possible for urgent as well as standard issues. For urgent problems that impact many users, key personnel, or a mission-critical application, the Technical Response Center can respond in one hour or less. For non-critical issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on every corrected problem to make sure you are comfortable with the resolution and ready to close the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantscan provide advanced online consulting support to assist companies of any size to integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.

Does Progent offer project management services?
For enterprise clients in need of advanced project management assistance, Progent can provide access to veteran IT professionals with years of experience in technology management, application development, and business process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management skills to help organizations to follow best practices to make sure development or deployment projects are successfully completed on schedule and on budget.



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If your small business is in Contra Costa County and you are looking for computer help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.
















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