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How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 300km away from one another. Progent can provide access to a NetApp MetroCluster expert who can help you to plan, configure, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your functional requirements and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a configuration replication network, and testing your DR system to show compliance with information assurance standards and regulatory requirements.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer support for a broad range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux servers and workstations plus laptops and handhelds. Progent supports all major backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized businesses as a low cost end-to-end service for secure backup/disaster recovery.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consultants can provide cost-effective online support for all releases of Office Access including desktop and browser-based versions and offers advanced support for Access application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also can provide custom online training for Office Access application development and database administration.

What types of organizations can Progent help?
Progent provides IT outsourcing, cloud integration and PC and mobile help for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office networking support and disaster recovery solutions for large corporations. Progent's small company customers usually cannot afford the distraction and expense required to maintain a full-time IT support staff and rely on Progent for as-needed advice, integration and troubleshooting. SMBs find it cost effective to use Progent's online support services on an occasional basis for tasks such as Microsoft Windows Server deployment, Exchange Server set up, network appliance upgrades, site relocation, hybrid cloud integration, or Help Desk support. For enterprise-class disaster recovery/business continuity systems, Progent can provide fast remote or onsite access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and GIAC-certified data security consultants can provide a range of security evaluation packages designed for organizations of all sizes.

How can we outsource our network management to Progent?
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email protection, security and compliance, patch management, automated backup and disaster recovery, network infrastructure management, virtual machine hosting, and network documentation management. To download Progent's white paper about the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified cybersecurity experts can help organizations of all sizes with any facet of IT security. Progent can create cost-effective cybersecurity systems that guard a small business from advanced threats or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users accessing IT resources distributed across multiple physical sites and public and private clouds.

How can Progent help my Linux developers?
If you are developing UNIX software on a network that includes Microsoft-based servers, desktops and software, Progent offers network outsourcing and services that keep your system up and running while freeing you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing online and optional onsite support as needed, Progent provides Linux developer support that provides an inexpensive way to manage an information technology network that features dependability, comprehensive security and high performance.



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If your small business is in Contra Costa County and you need technical assistance, information technology outsourcing, or high-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.
















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