Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By training clients to deal with problems that are not beyond their comfort zone, Progent is able to concentrate on providing high-value services by helping clients to resolve tough issues and streamlining the integration of advanced technologies. Progent regularly helps customers to hire in-house, front-end IT service staff such as MS Windows 8, Microsoft Windows 7, and Windows XP desktop support personnel, once customers evolve to the level that outsourcing 100% of these functions is not cost effective.

Features and benefits of Progent's knowledge transfer offerings include:

  • Teach Clients to Handle Common Issues
    Progent's consultants are chartered to help clients understand how to fix common troubles that occur with any computer network. By enhancing the ability of clients to tackle common support issues, Progent's consultants can concentrate on providing high-value services that require the experience and training of Progent's certified professionals. In addition, by openly exchanging technical information with customers, Progent is able to establish a feeling of partnership with customers that leads to long-term relationships built on a shared goal to maximize the efficiency of the information network.

  • Assist Clients Hire Support Staff
    If your company determines that it makes sense to provide more IT support services in-house, Progent can assist you to assess suitable candidates with the technical support skills appropriate to your IT environment. Progent has discovered over time that this service can prolong Progent's customer retention rate by involving Progent more tightly with the evolving business requirements of clients. This service also enables Progent to focus on delivering high-value support which is a challenge for the in-house personnel of even the largest support groups to offer.

  • Specialized, One-On-One Training for Clients
    Progent offers one-on-one training crafted for people who want to expand their skill with mainstream office productivity software and hardware. Find out more about Progent's MS Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming, MS Project training, and Apple Macintosh consulting.

  • Expert-level Technical Training for Line-of-Business Applications
    Progent's authorized consulting professionals can provide individualized training on sophisticated, strategic technologies or programs for which your business has the need for internal expertise. Technologies where it may make sense to increase the skill of your internal IT group include MS Active Directory, MS Exchange Server, Microsoft ISA Server, or Cisco-powered network infrastructure and VoIP solutions.

  • CISSP Certified Cybersecurity Expertise
    Progent give you access to a CISSP-certified cybersecurity consultant or a CISM-certified security management professional to expand your IT staff's understanding in a wide range of security topics including Security Administration Practices, Access Control Technology and Techniques, Operations Security, Hardware Security, and Disaster Recovery Planning.

  • Comprehensive Records of Services
    Progent provides comprehensive IT service documentation, available on the web through Progent's Customer Portal, for all delivered activities. These service documents give your in-house IT organization a detailed and useful record of important technical issues concerning your network and can offer clues about how to anticipate and fix problems to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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