Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are not beyond their capability, Progent is able to focus on delivering high-value services by assisting clients to resolve complex problems and facilitating the integration of leading-edge technologies. Progent regularly helps clients to hire in-house, first-call IT service staff including Microsoft Windows 8, Windows 7, and XP desktop support technicians, after clients grow to the level that outsourcing 100% of these services is not cost effective.

Key features and advantages of Progent's knowledge transfer offerings include:

  • Teach Customers to Handle Day-to-Day Issues
    Progent's professionals are encouraged to help clients understand how to fix common problems that happen with any IT network. By enhancing the capability of customers to tackle common support issues, Progent's experts can focus on delivering advanced services that demand the experience and knowledge of Progent's certified professionals. In addition, by freely exchanging technical knowledge with clients, Progent is able to establish a sense of partnership with clients that leads to ongoing relationships based on a common commitment to optimize the efficiency of the IT network.

  • Help Clients Hire IT Service Personnel
    If your business decides that it is economical to provide additional network support activities in-house, Progent can assist you to identify suitable applicants with the IT support skills relevant to your IT environment. Progent has found over the years that this service can expand Progent's customer retention rate by involving Progent more closely with the evolving business requirements of clients. This service also allows Progent to focus on providing high-end support which is difficult for the internal staffs of even the largest support groups to offer.

  • Customized, One-On-One Training for End Users
    Progent offers personal training crafted for individuals who wish to expand their knowledge of mainstream office productivity software and products. Learn more about Progent's MS Office Word training, Microsoft Office Excel and MS Office 365 Excel training and consulting, MS Project help, and Apple Mac training.

  • Advanced Training for Mission-critical Applications
    Progent's authorized consulting professionals can provide individualized training on sophisticated, mission-critical technologies or applications for which your business has the need for internal expertise. Technologies where it may make sense to expand the knowledge of your in-house IT group include Microsoft Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP solutions.

  • CISSP and CISM Certified Security Expertise
    Progent can provide a CISSP-certified security consultant or a CISM-certified professional to enhance your network support staff's understanding in a wide range of security areas such as Security Administration Issues, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Strategies.

  • Detailed Documentation of Services
    Progent provides detailed documentation for all consulting activities. These activity documents give your internal IT staff a detailed and helpful record of key technical issues related to your information system and can provide insight into about how to anticipate and fix troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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