Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their capability, Progent is able to focus on delivering valuable services by assisting clients to resolve tough issues and facilitating the adoption of advanced technologies. Progent commonly helps clients to hire internal, front-end IT service staff including Windows 7, Windows Vista, and Windows XP desktop support personnel, once clients evolve to the point that outsourcing all of these services is no longer cost effective.
Features and advantages of Progent's knowledge transfer offerings include:
- Teach Clients to Handle Common Problems
Progent's professionals are chartered to help customers understand how to fix typical troubles that occur with any IT network. By increasing the ability of customers to deal with common support issues, Progent's consultants can focus on delivering advanced services that require the background and education of Progent's certified professionals. In addition, by openly sharing technical information with clients, Progent is able to build a feeling of partnership with customers that leads to long-term relationships built on a shared goal to optimize the efficiency of the information network.
- Help Clients Hire IT Service Staff
If your company determines that it is economical to provide more network support services in-house, Progent can help you to identify qualified candidates with the IT support skills appropriate to your IT environment. Progent has discovered over the years that this service can prolong Progent's customer retention rate by aligning Progent more tightly with the changing business requirements of clients. This help also allows Progent to focus on delivering high-value support which is difficult for the in-house personnel of even the largest IT organizations to provide.
- Customized, Personal Teaching for Clients
Progent offers one-on-one classes customized for people who wish to increase their skill with mainstream office productivity software and hardware. Learn more about Progent's Microsoft Office Word training, MS Excel training and development, Microsoft Project help, and Apple Macintosh consulting.
- Advanced Training for Line-of-Business Technologies
Progent's certified consulting experts offer individualized training on complex, strategic technologies or applications for which your business has the need for internal expertise. Areas where it may make sense to increase the knowledge of your in-house IT staff include MS Active Directory, MS Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network infrastructure and VoIP solutions.
- CISSP Certified Security Expertise
Progent can provide a CISSP-certified security consultant or a
CISM-certified professional to enhance your network support staff's knowledge in a broad array of security areas such as Security Administration Practices, Access Control Systems and Techniques, Operations Security, Hardware Security, and Business Continuity Strategies.
- Detailed Documentation of Services
Progent provides detailed records for all consulting activities. These service reports give your internal IT organization a detailed and useful history of key technical issues related to your network and can provide insight into about how to prepare for and resolve problems to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or send email to network-support-help@progent.com.
