Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to clients. By training clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value services by assisting customers to resolve tough problems and streamlining the integration of leading-edge technologies. Progent regularly helps clients to hire internal, first-call support staff such as MS Windows 8, Microsoft Windows 7, and XP PC support personnel, after clients evolve to the level that outsourcing 100% of these functions is no longer economical.

Key features and advantages of Progent's knowledge transfer offerings include:

  • Train Clients to Handle Day-to-Day Problems
    Progent's professionals are chartered to help clients learn how to fix common troubles that happen with any computer network. By enhancing the capability of customers to tackle ordinary network problems, Progent's consultants can concentrate on delivering advanced services that require the background and knowledge of Progent's certified professionals. Also, by openly sharing IT information with customers, Progent is able to establish a sense of collaboration with clients that fosters ongoing relationships based on a shared commitment to optimize the business value of the information network.

  • Assist Clients Hire IT Service Staff
    If your business decides that it is economical to provide additional network support services internally, Progent can help you to assess qualified candidates with the IT support skills appropriate to your network. Progent has found over the years that this assistance can expand Progent's customer retention rate by involving Progent more tightly with the changing business requirements of clients. This help also allows Progent to concentrate on providing high-value support which is a challenge for the in-house personnel of even the largest support organizations to offer.

  • Specialized, One-On-One Teaching for Clients
    Progent provides one-on-one training crafted for people who wish to increase their knowledge of popular office productivity programs and products. Find out more about Progent's Microsoft Office Word and Office 365 Word training, MS Office Excel and Microsoft Office 365 Excel training and consulting, MS Project help, and Macintosh consulting.

  • Advanced Training for Mission-critical Technologies
    Progent's certified consulting experts offer custom training on complex, strategic technologies or applications for which your company feels the need for in-house expertise. Technologies where it may be desirable to expand the knowledge of your in-house IT staff include MS Active Directory, Microsoft Exchange Server, MS Internet Security and Acceleration Server, or Cisco-powered network infrastructure and Voice over IP technology.

  • CISSP Certified Security Expertise
    Progent can provide a CISSP-certified security professional or a CISM-certified consultant to enhance your IT team's knowledge in a wide range of security topics including Security Management Issues, Access Control Technology and Techniques, Operations Security, Hardware Security, and Disaster Recovery Strategies.

  • Comprehensive Records of Services
    Progent provides comprehensive records for all delivered services. These service documents give your internal IT organization a concise and helpful record of key technical issues concerning your information system and can offer insight into about how to anticipate and resolve troubles in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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