Knowledge Transfer
Progent supports knowledge transfer from Progent's engineers to customers. By teaching clients to deal with problems that are not beyond their comfort zone, Progent is able to concentrate on providing high-value services by assisting clients to resolve complex issues and facilitating the adoption of advanced technologies. Progent commonly assists clients to hire internal, front-end IT service staff including Microsoft Windows 8, Microsoft Windows 7, and Windows XP desktop support technicians, once customers grow to the point that outsourcing all of these services is no longer economical.

Key features and benefits of Progent's knowledge transfer offerings include:

  • Teach Customers to Handle Day-to-Day Issues
    Progent's professionals are chartered to help customers understand how to resolve common problems that occur with any IT network. By increasing the capability of clients to deal with common network problems, Progent's consultants can concentrate on providing high-value services that require the background and training of Progent's certified engineers. In addition, by freely exchanging technical knowledge with customers, Progent is able to establish a feeling of collaboration with customers that leads to ongoing relationships built on a shared commitment to maximize the business value of the IT network.

  • Help Clients Hire Support Staff
    If your business decides that it is economical to handle additional network support activities internally, Progent can help you to assess suitable candidates with the technical support abilities relevant to your network. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more tightly with the evolving business needs of clients. This service also enables Progent to focus on providing high-end service which is difficult for the in-house staffs of even the largest support organizations to provide.

  • Customized, Personal Training for Clients
    Progent offers one-on-one training crafted for people who wish to increase their skill with mainstream office productivity programs and products. Find out more about Progent's Microsoft Office Word and Office 365 Word training, MS Office Excel and MS Office 365 Excel training and development, MS Project training, and Apple Macintosh consulting.

  • Advanced Training for Line-of-Business Technologies
    Progent's authorized consulting professionals can provide custom training on sophisticated, strategic technologies or applications for which your company feels the requirement for internal expertise. Areas where it may make sense to increase the skill of your internal IT group include MS Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-powered network backbone and VoIP technology.

  • CISSP Certified Security Consulting
    Progent give you access to a CISSP-certified security professional or a CISM-certified consultant to expand your network support team's knowledge in a broad range of security topics including Security Administration Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Disaster Recovery Strategies.

  • Detailed Records of Services
    Progent produces detailed IT service documentation, available on the web via Progent's Customer Portal, for all consulting activities. These activity documents provide your internal IT staff a concise and useful history of key IT issues concerning your network and can provide insight into about how to anticipate and fix troubles to come.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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