Knowledge Transfer
Progent is committed to knowledge transfer from Progent's engineers to clients. By teaching clients to deal with problems that are not beyond their capability, Progent can focus on providing valuable services by assisting customers to resolve complex issues and streamlining the integration of advanced technologies. Progent commonly assists customers to hire in-house, first-call IT service employees such as Microsoft Windows 8, Microsoft Windows 7, and XP desktop support technicians, after clients evolve to the level that outsourcing all of these functions is not cost effective.

Key features and benefits of Progent's knowledge transfer offerings include:

  • Train Clients to Handle Day-to-Day Issues
    Progent's professionals are chartered to help clients learn how to fix typical problems that happen with any computer network. By enhancing the ability of customers to deal with common support problems, Progent's experts can focus on providing advanced services that demand the background and training of Progent's certified engineers. Also, by freely sharing IT knowledge with customers, Progent is able to establish a feeling of collaboration with customers that fosters long-term relationships based on a common goal to optimize the business value of the information network.

  • Assist Customers Hire Support Personnel
    If your company decides that it makes sense to handle more network support activities in-house, Progent can assist you to assess suitable applicants with the technical service skills relevant to your network. Progent has found over the years that this service can prolong Progent's client retention rate by involving Progent more tightly with the changing business needs of clients. This service also allows Progent to focus on providing high-end service which is difficult for the internal personnel of even the biggest IT groups to provide.

  • Specialized, Personal Training for Clients
    Progent offers personal training crafted for individuals who wish to increase their skill with popular office productivity programs and products. Learn more about Progent's MS Office Word and Office 365 Word training, Office Excel and MS Office 365 Excel training and development, Microsoft Project help, and Apple Mac consulting.

  • Expert-level Training for Line-of-Business Applications
    Progent's authorized consulting experts offer individualized training on sophisticated, mission-critical technologies or applications for which your company has the requirement for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT group include MS Active Directory, MS Exchange Server, MS ISA Server, or Cisco-powered network backbone and VoIP technology.

  • CISSP and CISM Certified Security Consulting
    Progent give you access to a CISSP-certified security professional or a CISM-certified consultant to enhance your network support team's knowledge in a wide array of security topics such as Security Administration Issues, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Strategies.

  • Detailed Records of Services
    Progent provides comprehensive documentation for all consulting services. These activity documents give your in-house IT staff a detailed and useful record of key technical issues concerning your network and can provide insight into about how to anticipate and resolve problems in the future.

To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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