Network Support for Mid-size Businesses Knowledge Transfer Northern California and the Central Valley
Knowledge Transfer
Progent encourages knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value services by helping clients to resolve tough problems and facilitating the adoption of advanced technologies. Progent commonly assists clients to hire internal, front-end support employees such as Windows XP and Vista desktop support personnel, after clients evolve to the level that outsourcing all of these functions is not cost effective.
Features and benefits of Progent's knowledge transfer offerings include:
Train Customers to Handle Day-to-Day Problems
Progent's professionals are chartered to help clients understand how to resolve typical troubles that occur with any IT network. By enhancing the ability of clients to deal with common network problems, Progent's experts can focus on delivering advanced services that require the background and training of Progent's certified professionals. Also, by freely exchanging technical knowledge with clients, Progent is able to establish a sense of partnership with customers that leads to ongoing relationships based on a common goal to maximize the business value of the IT network.
Help Clients Hire IT Service Personnel
If your business decides that it is economical to provide additional network support activities in-house, Progent can help you to identify qualified candidates with the IT support skills appropriate to your network. Progent has found over time that this assistance can expand Progent's customer retention rate by involving Progent more tightly with the changing business needs of clients. This help also allows Progent to focus on delivering high-end service which is a challenge for the in-house staffs of even the biggest support groups to provide.
Advanced Technical Training for Mission-critical Technologies
Progent's certified consulting professionals can provide custom training on sophisticated, strategic technologies or applications for which your business has the need for in-house expertise. Technologies where it may be desirable to increase the knowledge of your internal IT staff include MS Active Directory, MS Exchange Server, MS ISA Server, or Cisco-based network infrastructure and VoIP solutions.
CISM Certified Security Expertise
Progent can provide a CISSP-certified security professional or a
CISM-certified expert to enhance your network support staff's knowledge in a broad array of security topics such as Security Management Issues, Access Control Systems and Methodology, Operations Security, Hardware Security, and Business Continuity Planning.
Detailed Documentation of Services
Progent provides detailed documentation for all consulting activities. These service reports provide your in-house IT organization a detailed and useful record of important IT issues concerning your network and can offer insight into about how to prepare for and fix troubles in the future.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or send email to network-support-help@progent.com.
