Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their capability, Progent is able to focus on delivering valuable services by assisting clients to resolve tough issues and facilitating the adoption of advanced technologies. Progent commonly helps clients to hire internal, front-end IT service staff including Windows XP and Vista PC support personnel, after customers evolve to the point that outsourcing 100% of these services is no longer cost effective.
Features and benefits of Progent's knowledge transfer services include:
- Train Customers to Handle Common Problems
Progent's professionals are chartered to help customers understand how to resolve common problems that happen with any IT network. By increasing the ability of clients to tackle common network issues, Progent's consultants can concentrate on providing high-value services that demand the background and education of Progent's certified professionals. Also, by openly sharing IT knowledge with clients, Progent is able to establish a sense of partnership with clients that fosters long-term relationships based on a shared commitment to maximize the business value of the information network.
- Assist Customers Hire IT Service Staff
If your company determines that it makes sense to handle more network support activities in-house, Progent can assist you to identify qualified candidates with the technical service skills appropriate to your network. Progent has found over the years that this assistance can expand Progent's customer retention rate by aligning Progent more closely with the changing business needs of customers. This help also enables Progent to focus on delivering high-value service which is a challenge for the internal personnel of even the largest support groups to provide.
- Customized, One-On-One Training for End Users
Progent provides personal classes customized for individuals who wish to expand their skill with popular office productivity programs and products. Find out more about Progent's MS Office Word training, Microsoft Excel training and development, MS Project training, and Apple Macintosh consulting.
- Expert-level Technical Training for Mission-critical Applications
Progent's authorized consulting professionals offer individualized training on complex, mission-critical technologies or applications for which your business has the need for in-house expertise. Technologies where it may make sense to expand the knowledge of your internal IT staff include Microsoft Active Directory, Microsoft Exchange Server, MS Internet Security and Acceleration Server, or Cisco-based network infrastructure and Voice over IP solutions.
- CISSP Certified Security Consulting
Progent give you access to a CISSP-certified security professional or a
CISM-certified expert to enhance your network support team's understanding in a wide range of security topics including Security Administration Practices, Access Control Technology and Techniques, Operations Security, Physical Security, and Business Continuity Strategies.
- Comprehensive Documentation of Services
Progent produces detailed documentation for all delivered services. These activity documents give your internal IT staff a detailed and useful record of key technical issues concerning your information system and can provide clues about how to anticipate and resolve problems to come.
To contact Progent about IT consulting for small and mid-size businesses, call 1-800-993-9400 or send email to network-support-help@progent.com.
