Computer Support Firms for Progent Consolidation Pacheco, CA, Tracy, CA, Glendale, CA Small Office installation and Administration in St. Louis, MO Small Office Small Business Computer Consulting Group Connecticut Small Office Network Consulting Small Office Support Team in Baltimore, Maryland
Small Office Network IT Consulting in Anaheim, CAIT for Small Business
Computer Network Specialists for Mid-sized Business in LincolnIT for Mid-size Business
Colo Consulting ServicesEnterprise Services
Specialists for Local Government Cisco in OregonLocal Government IT Help
24x7 Network Monitoring
Cisco Certified Partner Spam filter Computer Network Support Companies in Redwood City, CAUnified Communications
Security and Compliance
Specialists for Fault-tolerant system Boston, MADisaster Recovery
Kentucky Virtual HelpDesk ProfessionalsHelp Desk Outsourcing
Part-time CIO Security Consulting FirmApplication Experts Team
Wireless and Mobility
Desktop/Mobile Support
Virtual Server EngineerPrivate Clouds and VMs

Windows 10 Configuration Computer Engineer San DiegoWindows 10 Consulting
Exchange 2016 In-Place Hold Information Technology Consulting in VermontExchange 2016 Support
Online Cisco Certified CCIE Software Consultants Bay AreaOnline Cisco CCIE Help
Onsite Support for Kansas
Network Assessment Virginia Beach, VA
Windows 2012 Online Support in Portland, ORWindows Server
Tucson, AZ Exchange Server 2003 Onsite Technical SupportExchange Server
Support Alameda, CaliforniaSQL Server
Microsoft Skype for Business Presence Specialists Yuba City, CASkype for Business
SCCM and Intune
Albuquerque, New Mexico Remote Troubleshooting for Microsoft Operations ManagerSystem Center - SCOM
Dynamics GP-Great Plains
Cisco Security Computer Consultancy Company in Sunnyvale, CA
Cisco ASA & PIX Firewalls
Help and Support WyomingCisco Routers
Configuration for AironetCisco Wireless
IP Endpoints ConsultantsVoIP and Unified CM
Catalyst Ethernet Switch Help and Support in San Pablo, CACisco Switches
VPN Consulting NebraskaCisco Security and VPN
Consulting Services for Solaris in Toledo, OH
Independent Network Consultant for Apple iPad in Palo Alto, CAApple Macintosh - OS X
Concord, CA Specialist for Slackware LinuxLinux
Solaris Computer Consulting in Sunnyvale, CaliforniaSun Solaris
  Nationwide Remote Help:
Vermont Data RecoveryRemote Support
Nationwide  866-776-4368
  San Francisco Peninsula:
Pacifica On Site service Northern CaliforniaSan Francisco
San Francisco  415-321-5400
Small Business IT Consulting Northern CaliforniaSF Peninsula
San Mateo  650-931-2400
  Silicon Valley:
Online Support Services for Silicon valleySilicon Valley
Cisco Computer Consulting Companies Manchester, NH, Nashua, NH, Concord, NH, New EnglandSan Jose  408-240-9400
Networking Consultancy for Palo Alto in CaliforniaPalo Alto
Network Support Consultant for Exchange 2007 in Orlando-KissimmeePalo Alto  650-543-0400
Milpitas Administration in CaliforniaFremont
BlackBerry Enterprise Server Networking OrganizationFremont  510-933-0400
  East Bay:
Computer Support for San Pablo in CaliforniaEast Bay
Georgia Tracking Service Costs ConfigurationOakland  510-899-7400
California Top Quality East Bay Computer System ConsultantHayward
Solaris SpecialistHayward  510-300-1400
Walnut Creek Tech Support For Small BusinessContra Costa County
Network Solutions for New YorkWalnut Creek  925-362-2400
Small Business Computer Consulting FirmsTri-Valley
 Security Companies for Firewall MassachusettsPleasanton  925-621-2400
  North Bay:
Recovery Services for Marin County CaliforniaSan Rafael
On-site SupportSan Rafael  415-526-1400
Microsoft and Cisco Administration CaliforniaSanta Rosa
 Security Network Consultants Chicago West SideSanta Rosa  707-303-4400
Top Petaluma Designers in Northern CaliforniaPetaluma
ContractorPetaluma  707-559-7400
Northern California Assessment for Suisun CityVacaville
Downey Network ConsultantsVacaville  707-470-1313
  California Central Valley:
Sacramento County Repair Installation Northern CaliforniaSacramento
Sacramento  916-273-1400
Rocklin MigrationRoseville - Citrus Heights
Roseville  916-910-1200
  Monterey Bay:
Microsoft Expert Santa Cruz County On-site IT Support CaliforniaSanta Cruz County
SharePoint Server 2010 Consultant Services in ScottsdaleSanta Cruz  831-600-4300

Extended Hours Online Network Troubleshooting

for Small and Mid-size Company Computer Networks
Across the United States

Progent Technical Response Center Extended Hours SupportProgentís Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progentís Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progentís standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • 2-hour response time to your emails
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the clientís company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 111 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

© 2002- 2018 Progent Corporation. All rights reserved.

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Server Help

Select a Topic:

Overview of Support Services Install Overview of Progent's
Support Services

Vermont Assessment
Sign Up for Online
Technical Support

Design Firm After Hours Technical Support Extended Hours
Support Program

Security Consulting Companies for Alabama
Technical Support Commitment Setup Service San Mateo County Technical Response Center
Customer Commitment

Sigh Up in Advance Professionals Sign Up in Advance
(Signing Up Is Free!)

Network Support Consultants for Colorado

Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA