Microsoft Experts IT Outsourcing Companies for Progent Berkeley, California Systems Consultant Chicago, IL, Yountville, CA, Mountain View, CA Technician for Small Business Information Technology Management for Small Business Kansas Expert Small Business Computer Specialists
Small Business Remote Troubleshooting Huntington BeachIT for Small Business
Los Angeles, CA Midsize Office Network System Support ConsultantIT for Mid-size Business
Missouri Multi-site Information Technology ConsultingEnterprise Services
Independent School District Consultant Dallas, TXLocal Government IT Help
IT Consultants for Operations Manager24x7 Network Monitoring
Unified Communications
Security Audit Services in Windsor, CASecurity and Compliance
Fault Tolerant Interoffice Connectivity IT Consultant Paget, BermudaDisaster Recovery
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Word SupportApplication Experts Team
Wireless Solutions
Online Technical Support Benicia, CADesktop/Mobile Support
Private Clouds and VMs

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Remote Consulting Saint Paul, MNExchange 2016 Support
Cisco Security Integration ServicesOnline Cisco CCIE Help
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  Nationwide Remote Help:
Arizona Integration ServicesRemote Support
Computer Consultant Boston MassachusettsNationwide  866-776-4368
  San Francisco Peninsula:
Information Technology Consultants for SF CaliforniaSan Francisco
San Francisco  415-321-5400
Migration ConsultingSan Mateo County
San Mateo  650-931-2400
  Silicon Valley:
Santa Clara Tech Consulting CaliforniaSan Jose
San Jose  408-240-9400
Redwood City Computer Networking in Northern CaliforniaPalo Alto
Pittsburgh, PA  Consulting Services FirmPalo Alto  650-543-0400
installation and Administration in CaliforniaFremont
Fremont  510-933-0400
  East Bay:
California Internet Networking Consultants for AlamedaOakland - Berkeley
Exchange 2010 Server ManagerOakland  510-899-7400
Migration Consultants Northern CaliforniaHayward
Install in Oak Park, ILHayward  510-300-1400
Moraga Maintenance in CaliforniaContra Costa County
Walnut Creek  925-362-2400
California System Recovery for DublinPleasanton
Specialists for VMware NSX ArchitecturePleasanton  925-621-2400
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Corte Madera Experts CaliforniaMarin County
Windows 7 64-bit Upgrade Small Business Computer Consulting FirmSan Rafael  415-526-1400
Cotati Consultancy Services Group in CaliforniaSanta Rosa
Detroit, Michigan Network Design and ConsultingSanta Rosa  707-303-4400
Microsoft Experts Support Consultants for Petaluma in CaliforniaSouthern Sonoma County
Petaluma  707-559-7400
Vacaville Technology Providers in Northern CaliforniaVacaville - Fairfield
Vacaville  707-470-1313
  California Central Valley:
Galt System Recovery in CaliforniaSacramento
Sacramento  916-273-1400
Citrus Heights Small Business Network Consultants Northern CaliforniaRoseville - Citrus Heights
Network Design for SQL 2012Roseville  916-910-1200
  Monterey Bay:
Cisco Certified Experts Santa Cruz County Tech ExpertSanta Cruz
Online Cisco Certified CCIE Security Consulting CompanySanta Cruz  831-600-4300

Extended Hours Online Network Troubleshooting

for Small and Mid-size Business IT Networks
Throughout the U.S.

Progent Technical Response Center Extended Hours SupportProgentís Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progentís Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progentís standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • 2-hour response time to your emails
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the clientís company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 111 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

© 2002- 2017 Progent Corporation. All rights reserved.

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Remote Consulting for Linux New York City, New York Computer Consultant for UNIX
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Remote Support Computer Support Firms Houston, Texas Network Consultation
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Repairing IT Outsourcing Computer Network Companies Dallas County Texas
SF Small Business Network Consulting Northern California Information Technology Integrators for SF
SQL Server 2012 AlwaysOn Failover Cluster Remote Troubleshooting SQL Server 2012 AlwaysOn Help and Support in Denver
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SQL Server 2016 AlwaysOn Consultant Services Specialists for SQL Server 2016 Data Warehousing
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SQL Server Business Intelligence Integration Services SQL Server 2005 Network Consulting
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Security Auditor CISSP Security Evaluation Birmingham Alabama
Security Auditor New York, New York CISSP Security Auditing
Security Audits for Security Security Group Philadelphia
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Security Consultancies for Security CISSP Firewall Audit in New York
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Security Consultants Security Group Oklahoma City, Tinker Air Force Base
Security Consultants for Symantec VelociRaptor Symantec Raptor Computer Security Specialist
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Security Consulting Firms for Cisco Management Cisco Switch Security Consultant Las Vegas, Nevada
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Security Information Technology Consulting CISSP Firewall Setup
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Server Administration for BlackBerry BPS BlackBerry BES Server Server Installation in Pittsburgh, PA
Server Consulting for Remote Support Tech Expert for BlackBerry BES
Server Integrators for Microsoft Exchange Server 2013 Microsoft Exchange Consulting Company Riverside
Server Recovery for Hawaii Computer Outsourcing Consultants for Microsoft Exchange 2010 in Des Moines, Polk County
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Setup Consultancy Services for Lincoln, Nebraska Lincoln, NE Network Support Companies
Setup Service for Windows Server 2012 Manage for Windows 2008 Server
Setup and Support for MRTG Linux Network Monitoring, Nagios and MRTG Specialist
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Small Business IT Consulting Group for Birmingham, AL Cisco Certified Experts Birmingham, Alabama Small Business IT Consulting Firms
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Small Business IT Outsourcing Firm Scottsdale, Maricopa County Consulting
Small Business IT Outsourcing Firms for Kentucky Louisville Kentucky Technical Support Services for SharePoint 2010
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Alaska Outsourced IT Services

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Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA