For small company network systems located in the state of Florida, Progent's Microsoft and Cisco certified technical team members can deliver remote phone support and remote troubleshooting to repair your computer system issues fast and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to identify and repair network problems while avoiding the expense and delays normally associated with in-person technical service visits.

If your Florida small business is located beyond the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local network systems support options may be limited in technical capability, or not available during a crisis. This results in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís staff of expert network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a broad range of customers. This means you obtain not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to provide excellent network solutions.

Online Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers expert remote technical support for Windows and Cisco-based environments Nationwide. Progent's certified engineers have the experience to assist you to analyze and resolve tough network problems rapidly and cost effectively. The scope of information technology expertise represented by Progent's team of engineers allows them to escalate even the toughest problems to the right subject matter experts as necessary. Whether you need occasional phone support and remote troubleshooting or continuing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management hassle of running a large internal support organization.

Assistance with Selecting an Internet Service Provider and a Service Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet access solution matches your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth use, vendor and plan comparison and selection, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Provisioning can include enhancing current routers and configuring new ones, setting up firewalls, and upgrading dependable BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably following leading practices.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, administer and repair VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consultants offer world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery.

Progent's Consulting, Programming and Training Support for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of online services to assist your organization to design, program, test, install, manage, and debug business applications powered by any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to migrate your existing Excel applications to the newest versions of Excel, integrate Excel with Apple iOS and Android mobile devices, and identify and fix compatibility problems between various releases of Office Excel. Progent can provide on-demand support to organizations looking for a quick solution to a stubborn problem associated with Excel and Progent also offers comprehensive project management services for upgrading or creating mission-critical applications built on Office Excel. Progent's cost-effective online training for Office Excel can be customized to meet the special requirements of individuals or teams.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network. Find out about Progent's complete ProSight family of value-priced network management outsourcing services for small and medium-size businesses.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Desktop Consulting and Support Services
Progent's desktop support team can help you to set up workstations, laptops, or wireless communicators individually or help your business to design and implement a mass migration to a current edition of an OS or a new release of an important end-user program. Progent's Microsoft-certified desktop consultants can install programs from the Office line of end-user software or Microsoft Dynamics accounting and customer relationship products on your workstations so they integrate productively with all Microsoft programs, products from third-party publishers, business servers, and line-of-business services throughout your network. As an example, Progent can configure Outlook email client on a workstation or laptop to match both the usage profile of your employee and the protection requirements of your company. Progent can also provide remote and on-site technical services for desktops.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering along with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles apart from each other. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering help with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster disaster recovery solution to show adherence with information assurance standards and regulatory requirements.

Security Vulnerability Assessment for Small and Mid-size Business Networks
Progent has put together two low-cost service bundles intended to allow small businesses to receive an objective network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from a secure computer inside your company firewall to assess the risk to inside attacks. Both security inventory packages are configured and run from a secured remote location.

Planning, Deployment and Support Expertise for System center 2012 R2
Progent's System Center 2012 consulting experts have over a decade of experience configuring, maintaining and troubleshooting the core components included with Microsoft System Center and can assist your organization to plan, install, manage, and repair your System Center 2012 R2 ecosystem to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration consulting to assist you to move to the current version of Microsoft System Center from an older one or from a third-party datacenter management platform to deliver the benefits of best-in-class deployment, automation, security and compliance, plus datacenter and application performance monitoring.

Linux Support Services and Linux/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive system that permits all your operating systems to coexist for simpler administration, seamless data exchange, fault tolerance, high performance, and tight security. If you are developing Linux based-software within an environment that incorporates Microsoft-powered servers, workstations, and application software, Progent can provide full-service outsourcing that frees you to focus on your area of expertise.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE configuration consultants can help organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable remote or on-premises expertise to assist businesses to move smoothly to a productive communications network that offers fast return on investment. Progent's Gold-certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync Server for connectivity to a SIP PSTN trunk.

Mac OS X Support
Progent's support professionals for Apple Mac technology can provide Apple Macintosh users a range of services including desktop support, assistance with Apple Mac application software, security and connectivity consulting, integration with Windows-based networks, and custom training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Mac, Linux, and Microsoft based servers and workstations, Progent has the experience and depth to handle the complexity of architecting, setting up and maintaining a network system that is stable, safe, efficient, and aligned with your business objectives.

Talk to a Progent Network Consultant
To find out how to contact a Progent network consultant for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Network Support.














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