for Small Office Computer Network Systems: Online Phone Consultation and Troubleshooting
For small company computer networks located in the state of Florida, Progent's Microsoft and Cisco authorized consultants can provide remote phone assistance and troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed top-notch expertise, advanced software tools, and support knowledge bases to identify and resolve network problems without the expense and time delays normally associated with in-person technical service calls.
If your Florida company is situated outside of the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progent’s group of network consultants average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of customers. This means you get not only the technical skills needed for the task, but a consultant with proven methods for applying that expertise to provide excellent network solutions.
VPN Access Support for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Convenient Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent technical team members have over 10 years of experience working with the Microsoft family of technologies.
Full Range of Security Assistance
Progent's certified security team members can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Eliminate Reliance on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Easy Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and invoiced to the actual minutes utilized.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the top class of organizations that operate closely with Microsoft, have shown IT skills, and have confirmed customer references. Gold Partners must maintain large staffs of Information Technology professionals who have undertaken comprehensive certification testing. Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.
Immediate Help for Urgent Issues
With Progent’s remote network support services, you can get immediate help for problems that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s remote support consultants can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Broad and In-depth Expertise with Office Networking
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most troublesome IT issues. Progent has the know-how to come up with solutions quickly and deliver them cost effectively.
Web Site Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks include software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all facets of information technology, or extensive hands-on experience in the thousands of hardware and software brands, models, and versions of software that can used by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least cost to you.
Extensive Computer Network Security Evaluation
Progent’s CISSP and CISA certified security team members can efficiently perform comprehensive network security audits, firewall evaluation and penetration testing on mission-critical small business IT networks.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
With virtual server technology, businesses can run multiple virtual machines on a single physical server. Virtual server technology enables IT organizations to enjoy all the benefits of server segmentation, but without the costs associated with purchasing additional server hardware. Other useful server management options are server monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's professional server management consultants can help you with all areas of server virtualization and administration to allow your business to contain expenses and conserve time.
Progent’s colocation center IT services are designed for businesses with hardware located at Internet Data Centers or data center co-location hosting facilities and requiring timely in-person assistance at the colo site as well as off-site support from Microsoft and Cisco qualified professionals. Progent offers a full range of IDC and IDC and colo support services such as network topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, design and deployment of non-stop systems, architecting and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and planning high-availability server clustering configurations.
Progent's compensation model is built on contribution, so similar to working as a freelance contractor, your income is entirely tied to your generated revenue. Some Progent consultants focus on quality of life and choose to consult at a more relaxed pace, utilizing our self-determined calendar to follow personal pursuits like hiking, car racing, snow boarding, fishing, travel, or spending free time with family and acquaintances. Other consultants take advantage of the opportunity to earn major dollars through lots of effort and long days. Progent fully supports either end of the spectrum plus everything in between.
With Catalyst switches for small and mid-size companies, Cisco enables companies to gain all the benefits of bringing smart traffic control into their networks. Cisco's switching technology allows you to enable features to make your network infrastructure highly available to accommodate real-time requirements, scalable to support future growth, safe enough to guard confidential information, and capable of prioritizing and managing all traffic to optimize network performance. Progent's CCIE and CCNP certified consultants can help you pick out and deploy Cisco switches that make sense for your business. In addition, Progent's CISA certified security specialists can show you how to develop a strategic protection policy and configure Cisco Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular business programs. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Macintosh users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can support networks that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which carefully restrict collaboration between Apple Mac and Windows systems.
MS Dynamics GP 10.0 accounting software is a comprehensive business management and analytics solution that integrates data and operations across your company, communicates seamlessly with other applications, and connects employees, clients and suppliers unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 10.0 delivers capability for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full potential of MS Dynamics GP Release 10.0.
Progent’s team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of individual best practices that are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.
Progent's certified consultants provide computer help and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, configuration, management, and support expertise for Exchange Server include system design, deployment, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to set up the server, networking and security infrastructure needed to support a state-of-the-art reporting solution. Progent’s reporting consultants can be particularly helpful in assisting you to integrate information from multiple data repositories such as Access, Excel, XML, OLAP, SQL and a broad array of accounting packages and corporate management programs.
Progent's Exchange Hosting Support offer an enterprise-class data center with redundant electrical and cooling systems, round-the-clock staffed security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are ser up as virtual machines for fault-tolerance, easy expandability, and rapid restoration. Services include integration with your business network, access to handheld communication devices, automated monitoring of efficiency and security, spam filtering, patch and service pack management, Help Desk support, per-day backup, and full messaging management support.
E-Mail Guard from Postini offers continually updated spam and virus blocking, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a standard Postini license, you can still get the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard spam filtering and virus defense aggregation offering. Progent’s expert e-mail security consultants can show you how to devise an email defense plan that includes anti-spam and virus defense technologies and processes.
Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP 10.0. Great Plains is a Microsoft financial platform and corporate management tool built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics Great Plains 10.0, the most recent edition of Microsoft financial software in the Great Plains Accounting line, provides an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP 10.0 is simple to deploy and integrate, and with its modular approach you can license only the capability you currently need, with the option to expand clients and enlarge capabilities when necessary. Progent’s Microsoft Dynamics Great Plains Software consulting engineers can help you deploy, configure and administer Great Plains 10.0 as well as earlier editions of Great Plains including Microsoft Dynamics Great Plains 9.0 and Microsoft Great Plains 8.0.
The complexity and connectivity requirements of Microsoft Windows Servers calls for an IT consulting firm with practical experience and broad familiarity with planning and integrating seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2003 and Windows Server 2000 to match optimally with your business goals. Progent’s IT services can help you with designing, deploying, administering, and supporting Windows Server systems that maximize the productivity of your IT network. Progent’s consultants can help you with Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server so they effectively support Windows XP and other desktop clients.
Progent's E-Mail Guard is founded on Postini's managed services, which utilize proprietary pass-through technology versus the store-and-forward method for blocking spamming, email-borne viruses, DHA attacks, and DoA threats. Under Postini's system, email sent to your email server is evaluated on the fly through Postini's secure data center. Postini’s Connection Manager utilizes intelligent rules analysis to identify behavior patterns associated with Directory Harvest Attacks and instantly filters DHA messages. Postini's Content Filter then separates spam and viruses from benign messages by means of an in-memory operation that takes mere milliseconds.
