For business network systems located within the state of Florida, Progent's Microsoft and Cisco authorized technical experts can provide remote phone help and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated utilities, and support knowledge bases to diagnose and repair IT problems without the expense and delays normally associated with on-site technical service visits.

If your Florida small business is situated outside of the larger urban areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby network systems support options may be limited in expertise, or not available during urgent situations. This results in a network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís staff of network consultants average more than 12 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to assist with efficient network solutions.

Simple Engagement and Pricing Structure
Progent's simplified by-the-minute billing model requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that increase support costs. For remote support from Progent during normal business hours, you only pay for the actual time spent working on your issue. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when a Progent expert is actually on-site solving your issues. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but not an increased emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire San Francisco Bay Area service territory, an available expert is typically close by to help. Progent can in addition dispatch on-premises service to the majority of zip codes in the United States within one business day of answering a support call. Progent's remote support group has provided help to small companies in every state (Refer to Progent's customer testimonials.)

BI Reporting and Analytics Consulting
Progentís business information reporting experts can provide remote and on premises expertise to assist you with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing reports to designing and implementing an advanced BI solution. Progent's BI consultants can help you to support your current reporting system, assist you to upgrade databases and applications from an outdated reporting platform to a modern solution, and provide custom remote training to meet your specific needs. Progentís management reporting professionals offer expertise in all popular business intelligence reporting tools including the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento is available for piloting line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for the latest technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital network initiatives on schedule.

Project Server Integration
Progent's Microsoft Project Server consultants can provide comprehensive online and on-premises support services for Microsoft Project Server and for Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint 2013 design and deployment, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance,Excel and Microsoft Office 365 Excel development, plus PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network engineers to help you to optimize your environment to accommodate local, branch office, home-based, and mobile users so that they can utilize Project Server to collaborate securely and productively. Progent's certified security consultants can help your IT team to adopt and enforce security policies that protect important project information without disrupting the productive exchange of authorized data.

Planning Support services for SharePoint 2013
Progent has been delivering SharePoint support since the initial product was released over a a dozen years, and Progent has the breadth and depth of IT knowledge to assist businesses of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; decide whether an on-premises, online or hybrid configuration is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in individual jobs related to your SharePoint 2013 migration.

Security Inventory Scanning for Small and Mid-size Business Networks
Progent offers two low-cost service packages designed to allow small companies to get a professional security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your network from outside your firewall to determine possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional runs a network scan from a secure machine inside your company firewall to assess your exposure to internal threats. Both security inventory services are set up and executed from a protected remote site.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid environments that combine Office 365 and on-premises installations of Exchange. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on time and within budget. For more information about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.

Progent's Online Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word consultants offer a wide selection of economical remote consulting services to help your organization to manage your existing Microsoft Office Word solution or assist you to move to a newer release of Office Word. Services offered by Progent's experts include VBA software development, identifying and fixing compatibility problems between different versions of Office Word, integrating Office Word with different Microsoft Office applications like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance support, and smart phone and tablet integration, and online Office Word training sessions customized for your special requirements.

Active Directory Planning and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, removal of evaluation software configuration objects in on-line Active Directory systems, and restoration of unsuccessful installations of Active Directory and AD-dependent software. Progent is also skilled in using advanced AD tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration strategies that address important areas including AD naming standards, hierarchical model, IT management model, utilization and structure of group policy objects, as well as protection and auditing specifications. Progent can also evaluate the implications of alternate server and service implementations on functionality and speed. Progent can assist companies to design and implement configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Contact a Progent Computer Support Expert
To find out how to contact a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or visit Online Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.