For office computer networks located anywhere in the state of Florida, Progent's Microsoft and Cisco qualified technical team members can provide remote phone help and troubleshooting to solve your network problems quickly and affordably. Progent has developed enterprise-grade skills, advanced software utilities, and support databases to troubleshoot and repair computer network problems while avoiding the expense and time delays associated with in-person technical service dispatches.

If your Florida small business is situated beyond the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local network systems support options may be limited in skills, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere consultants can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility.

Easy Sign-on and Billing Structure
Progent makes it simple to be a client. Progent requests no complicated contracts, no minimum commitments, no retainer fees, and no minimum job fee for services performed during regular business hours. All service time is documented in detail and invoiced to the precise number of minutes utilized. Per-minute billing eliminates scenarios where clients pay major dollars for fast repairs. You are charged only for the support you are provided.

Juniper Networks Consulting and Support
Progent's Juniper-certified network engineers can assist your company to plan and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued products to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to enable you to streamline the administration and improve the security of your Juniper Networks VPN appliances, routers, and high-performance switches. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that include a mix of Juniper's software platforms.

Online Training for Desktop Apps
Progent offers online classes for an array of client programs and environments such as Excel, Word, PowerPoint, Project, Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8. Live online training offers all the advantages of traditional in-person seminars, such as instant communication between students and trainers, but eliminates the expenses of travel and the hassle of trying to synchronize the availability of many trainees.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of all sizes to follow best practices to set up SCVMM 2012 hosts, fabric, storage, and libraries; design, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your company to move from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to optimize and repair your current SCVMM 2012 environment to make sure you get maximum return on investment.

NetApp SAN Storage Solutions
Progent can provide enterprise clients online or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage environments quickly and affordably following industry best practices.

Remote Consulting for Microsoft Windows Server 2008
Windows Server 2008 R2 is a major step forward in making IT networks more secure and available, simpler to virtualize and manage, more expandable, and able to provide an improved environment for web publishing. Progent's Microsoft Gold-certified Windows 2008 engineers can deliver advanced, affordable online support to help your business benefit fully from the improvements built into Microsoft Windows Server 2008 R2 by delivering consulting, tech support, education, management, monitoring, and security services.

Mac Consulting
Progent's consultants for Apple Mac technology can provide Mac OS X users an assortment of services including desktop support, help with Apple Macintosh application software, security and connectivity consulting, co-existence with Microsoft-based environments, and custom education. For business systems based exclusively on Apple Mac OS X or for networks incorporating a combination of Mac OS X, Linux, and Microsoft powered servers and desktops, Progent has the background and depth to handle the challenge of architecting, setting up and managing a network infrastructure that is reliable, secure, efficient, and supportive of your business goals.

CRISC IT Risk Mitigation Experts
The CRISC program was established by ISACA to verify an IT professional's ability to plan, deploy, and support IS control mechanisms to reduce network risk. Progent offers the expertise of a CRISC-certified consultant to help your company to create and execute a workplace continuity or disaster recovery strategy based on industry best practices identified by CRISC and crafted to match your organization's risk appetite, business objectives, and IT budget.

Management Consulting for Microsoft Lync Server 2013
Microsoft Lync 2013 enables businesses of all sizes to create a manageable and secure communications ecosystem that supports a BYOD computing style with instant messaging (IM). instant messaging, presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 experts can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or mixed model suitable for your present and future goals, deploy Lync 2013 so as to speed up your ROI, and provide live online and on-premises training to your IT staff and users. Progent offers expertise in critical components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook, Word and PowerPoint. If your company are currently using Lync Server, Progent's Skype for Business Server experts can assist you to plan and implement out a smooth upgrade to Skype for Business.

Cisco Wireless VoIP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams set up and fine tune numerous components of your wireless environment including APs, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's wireless VoIP phone configuration and troubleshooting consultants can provide remote and onsite support to help you create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Online Computer Support.














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