For small business computer networks located within the state of Florida, Progent's Microsoft and Cisco qualified technicians can provide remote phone support and troubleshooting to fix your network systems troubles quickly and affordably. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the cost and delays normally associated with on-site technical service dispatches.

If your Florida business is situated beyond the larger urban areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support options may be limited in skills, or unavailable during a crisis. This can result in a network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical tasks for a extensive range of customers. This means you get not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your company to upgrade from a legacy release of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM 2012 ecosystem so you realize the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist your organization to plan and execute an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of new assurance capabilities, high availability VMM storage fabric, and other improvements.

Microsoft Exchange 2016 Upgrade Support Services
Progent's certified MS Exchange 2016 experts can help you in all facets of your upgrade to Exchange Server 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wireless APs
Progent's Meraki Wi-Fi access point consultants provide online and on-premises support to help organizations of all sizes to design, install, maintain, expand or repair Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can assist your business to set up and manage Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products including switches, ASR routers and ASA firewalls to build a seamless ecosystem that delivers the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or computing device. (Refer to Meraki switches configuration and management.)

PC Desktop Consulting and Support Services
Progent's desktop support team can assist you to set up PCs, laptops, or wireless communicators individually or help your business to plan and carry out a large-scale migration to a new version of an OS or a new release of a key desktop application. Progent's certified desktop specialists can install titles from the Office suite of productivity products or Microsoft Dynamics accounting and customer relationship programs on your client PCs so they interact productively with other Microsoft applications, products from third-party publishers, database servers, and line-of-business solutions throughout your network. For example, Progent can set up Outlook email client on a workstation or notebook to match both the usage profile of the user and the protection policies of your company. Progent can in addition offer remote and in-person troubleshooting services for workstations.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting services for NetApp's complete family of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN deployments efficiently following industry best practices.

Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a broad variety of remote support services to help your organization to plan, program, test, deploy, administer, and troubleshoot applications based on any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your existing Excel applications to the latest versions of Excel, support Excel on iOS and Google Android smart phones and tablets, and identify and fix compatibility problems between various versions of Excel. Progent offers as-needed help to clients looking for a quick fix to a specific issue associated with Excel and Progent also offers comprehensive project management services for migrating or creating mission-critical application software built on Excel. Progent's affordable online training classes for Excel can be custom tailored to meet the needs of individuals or groups.

ProSight Network Audits for Checking Network Infrastructure Health
Prosight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable and safer Active Directory environment. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. To learn more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Progent's Consulting Support for Microsoft SQL Server 2016
SQL Server 2016 offers significant improvements in speed, capacity, security, uptime, mobile computing support, and integrated business intelligence. New features include PolyBase for handling relational and non-relational files simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and onsite expertise to help businesses of any size to design, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and SCOM.

Responsiveness of Progent's TRC for Online Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of remote IT support available for both urgent and non-critical issues. For emergency problems that impact many workers, key personnel, or a line-of-business program, the Technical Response Center can engage in one hour or less. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your ticket will be generated quickly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will check with you regarding each corrected problem to make sure you are comfortable with the resolution and willing to close out the trouble ticket. Find out more about Progent's Technical Response Center Customer Commitment.

Collaborative Approach to Support and Problem Escalation
Computer technologies have become ever more sophisticated. In addition, most small business networks incorporate products from many different suppliers. This makes network integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have deep familiarity in all facets of information technology, or broad practical experience in the thousands of hardware and software brands, versions, and revisions that small companies incorporate in their information systems. Progent follows a collaborative approach to computer support and relies on application experts to bring in-depth knowledge when needed to resolve the most intractable problems effectively, at the least expense to you.

Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a selection of network maintenance packages built on System Center 2016 Operations Manager technology. Progent's automated, 24x7 server monitoring makes your computer support proactive rather than crisis-based. By anticipating emerging issues before they cause network disruptions, Progent's automated server monitoring can keep your information network safe from stressful and costly service outages.

Microsoft Windows Server 2012 Consulting Support
Progent's Microsoft-certified Windows Server 2012 R2 consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, create test systems and rollout plans, tune your network for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management, staff, develop an enterprise-wide security plan, automate network management, assist with application development, and generate and test a DR/BC plan. If you are considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can assist you to assess the value of Windows Server 2016 for your business and design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model.

Wireless IP Phone Integration and Troubleshooting
Integration of Cisco's wireless VoIP phones usually demands that IT teams configure and optimize numerous key pieces of your wireless environment such as wireless access points, routers, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless VoIP phone configuration consultants offer online and onsite assistance to help you create and manage a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

Talk to a Progent Computer Support Expert
To learn how you can access a Progent computer support expert for remote or on-premises support in , call 1-800-993-9400 or go to Remote Network Support.

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