For office computer networks located anywhere in the state of Florida, Progent's Microsoft and Cisco qualified technical team members can provide remote phone help and troubleshooting to solve your network problems quickly and affordably. Progent has developed enterprise-grade skills, advanced software utilities, and support databases to troubleshoot and repair computer network problems while avoiding the expense and time delays associated with in-person technical service dispatches.

If your Florida small business is situated beyond the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local network systems support options may be limited in skills, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN deployments quickly and affordably following industry best practices.

Simple Engagement and Billing Model
Progent makes it simple to be a customer. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum support time for services provided during normal business hours. All support time is documented in detail and invoiced to the precise number of minutes used. Per-minute invoicing avoids scenarios in which clients are charged major dollars for fast fixes. You are charged only for the support you get.

Juniper Networks Consulting Services
Progent's Juniper Networks-certified network consultants can help you to design and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's premiere network control software to help you to streamline the administration and improve the security of your Juniper Networks VPN devices, routers, and switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain networks that incorporate a combination of Juniper's software platforms.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines advanced virtual server platforms, a world-class datacenter facility, and the technical experience of Progent's Microsoft Gold qualified engineering staff to provide small companies a comprehensive network outsourcing solution that improves network reliability and security, reduces administrative overhead, and lowers expenses. With Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be transported immediately to a different hardware host without lengthy and chancy reconfiguration. With Private Cloud hosting, your business is not held captive to a single hosting service.

Migration Support services for SharePoint Server 2013
Progent has been providing SharePoint support since the initial SharePoint product was published more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft Gold-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine if an in-house, online or hybrid configuration is most sensible for your organization; and select the right version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in specific jobs associated with your SharePoint 2013 deployment.

Microsoft Dynamics NAV Consulting
The most recent version of MS Dynamics NAV includes powerful new features including specialized Role Centers, enhanced BI and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer custom programming, integration and troubleshooting services to enable your company to get the most from Microsoft Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV ERP software to additional services and applications. In addition, Progent can help your organization to design and analyze data warehouses so you can enhance your knowledge of your business, attract more clients, refine your marketing strategies, and build successful partnerships.

Online Support for Windows Server 2008
Microsoft Windows Server 2008 R2 represents an important advance in making IT networks more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide an improved platform for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 professionals can deliver advanced, cost-effective remote consulting to help your business get the most from the enhancements incorporated into Windows Server 2008 R2 by providing consulting, tech support, education, administration, monitoring, and security services.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help you to design, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

One-stop Shopping for Full-spectrum IT Support Services
Progent can act as a one-stop solution for the majority of IT support requirements for small organizations. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly install, configure, and maintain technologies from leading hardware and software vendors such as Check Point Software, WatchGuard, and SonicWALL. Progent also offers support for Apple OS X and Apple IOS technology, Linux consulting, Citrix Systems virtualization help, and Juniper integration.

64-bit Computing Upgrade Help
Progentís 64-bit upgrade support experts can assist your organization to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit processing, design a cost-effective upgrade process that reduces operational interruptions, and provide timely online support to aid you to configure 64-bit operating systems and application programs on your existing computers. Progent's Microsoft Gold qualified computing consultants can assist your company to install the 64-bit versions of Microsoft platforms such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

Microsoft SharePoint Consulting Services
Progent's Microsoft-certified SharePoint 2010 engineers and SharePoint 2007 experts can assist you to evaluate the business justification for deploying the current version of SharePoint Portal Server, consult with you on the appropriate version of SharePoint Server for your circumstances, provide setup and integration expertise, help you to set up MS SQL Server as a supporting DBM, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint, develop a comprehensive security plan that encompasses portal solutions, and deliver maintenance and Call Center support.

Wireless VoIP Phone Solutions
Creating solutions with Cisco's wireless IP phones usually requires that IT teams set up and fine tune many key pieces of your Wi-Fi infrastructure such as APs, switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration experts can provide remote and on-premises assistance to help your organization create and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

Contact a Progent Computer Consultant
To see how you can access a Progent network consultant for remote or onsite assistance in , call 1-800-993-9400 or visit Online Network Help.














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