Florida Network Support Services

If your Florida small business is located beyond the larger metro areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support options may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

Convenient Payment Methods
Progent's easy payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular accounts.

Broad Experience with Microsoft's Popular Server Environments
Progent offers broad expertise in Microsoft’s popular server platforms and applications. Progent offers Microsoft Windows Server 2008 help, Windows Server 2003 technical support, Windows 2000 help, Exchange Server 2007 consulting services, Exchange 2003 Server consulting services, and Microsoft SQL Server 2008 design services.

Remote Technical Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers world-class remote technical support for Microsoft and Cisco-based systems Nationwide. Progent's certified engineers have the experience to assist you to analyze and resolve tough network problems rapidly and cost effectively. The scope of information technology expertise offered by Progent's team of engineers makes it possible to escalate even the toughest issues to the right subject matter experts as necessary. Whether you need one-time phone support and online troubleshooting or ongoing availability of a Help Desk Call Center, Progent's consultants can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a big in-house IT group.

Best Practices Followed by Expert Consultants
Many organizations situated far from areas with ample expert consultants utilize less qualified or inexperienced local resources for vital network support services. This can produce a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco qualified engineers average over a decade of real-world industry experience, in the trenches of IT support, providing a wide array of technical services for a diverse mix of customers. Consequently, with Progent you receive not just expert network engineering knowledge, but an engineer who understands computer industry best practices in applying that knowledge to resolve actual business system issues successfully and in a consistent fashion.

Broad and In-depth Experience with Business Networks
Progent’s team of over 100 network consultants means clients benefit from the leverage of more than 1,000 years of cumulative background and collective information to repair the most difficult computer problems. Progent’s certified information technology consultants possess the know-how to come up with solutions fast and deliver them cost effectively.

Easy Sign-on and Pricing Model
Progent has made it easy to become a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum job fee. All consulting time is documented in detail and billed to the actual minutes utilized. Per-minute billing avoids situations where customers pay big bucks for quick repairs. You are charged only for the support you get.

Immediate Support for Urgent Issues
With Progent’s urgent online computer troubleshooting services, you can receive instant assistance for problems that are causing lost productivity. Online support does away with the lengthy wait and higher cost required for on-site computer service. For day-to-day administration work, Progent’s online support engineers can finish the majority of jobs within minutes of receiving a request, rather than forcing you to live with a problem for hours for on-site help to show up.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded only to the highest class of organizations that operate closely with Microsoft, have demonstrated IT skills, and have verified customer references. Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone extensive certification testing. Microsoft Gold Partners are given access to special support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.

Powerful Remote Support Tools
Efficient remote access utilities and seasoned technicians and engineers combine to enable Progent to solve the majority of network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and network monitoring, and as a Microsoft Gold Partner Progent's engineers have the advantage of a broad range of Microsoft support utilities, technical information, and extensive training.

Custom Application Development
Progent can provide experienced application software designers and programmers for building custom business applications in fields such as e-business, data-driven web sites, Microsoft Dynamics GP accounting customization and training, Microsoft Dynamics NAV support, and specialized analytical reports. Progent has experience with both simple and substantial software development projects for organizations of all sizes.

Cost-effective Network Support Solutions
Many small businesses rely on flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate technical background can take many times longer to perform the identical job than an experienced IT professional. As an example, billing 30% less per hour, but taking three times as long for the same job is not a bargain. Even worse, a poorly designed or configured network infrastructure that is unstable and hard to administer or upgrade can cost a small business many times over its setup price because of lost productivity. Progent's client testimonials from satisfied companies across the U.S. confirm the effectiveness of Progent's support model and the expertise of Progent's staff of IT professionals.

Linux Consulting and Linux/Windows Integration
If your small business network mixes Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into an efficient system that allows all your operating systems to coexist for easy management, transparent data exchange, fault tolerance, high performance, and integrated security. If you are developing Linux based-software on a network that includes Microsoft Windows-powered servers, desktops, and applications, Progent offers full-service IT outsourcing that frees you to focus on your area of high-value expertise.

Web Site Development Services
If you want to revamp your company web, develop internal web sites for functions like human resources or employee training, build a standout Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide skilled and experienced web designers and developers. Progent's experts can also help you to support your web solutions by designing and managing a protected, robust server and communications infrastructure featuring offsite and mobile access. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can help you to develop and implement custom eCommerce applications.

Mac Support
Progent's Mac OS X experts can provide Mac OS X users an assortment of services including desktop support, assistance with Apple Macintosh applications, security and connectivity consulting, co-existence with Windows-based networks, and one-on-one education. For small business networks based exclusively on Mac OS X or for networks incorporating a combination of Macintosh, Linux, and Windows powered servers and workstations, Progent has the background and depth to deal with the complexity of architecting, configuring and managing a network infrastructure that is reliable, safe, efficient, and supportive of your business needs.

24 by 7 Support for Maximum Network Uptime
For businesses with line-of-business computer applications, Progent can provide optional remote technical support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring offerings, this optional service can help promote the highest network availability.