Florida Computer Consultants for Office IT Systems: Remote Support and Repair
For small business computer networks located throughout the state of Florida, Progent's Microsoft and Cisco certified technicians can provide phone support and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed world-class skills, sophisticated tools and support databases to diagnose and fix network problems without the cost and delays normally associated with onsite service visits.
If your Florida company is situated outside of the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby network systems support choices may be limited in skills, or not available during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of customers. This means you get not just the technical know how needed for the job, but an expert with field proven methods for applying those skills to deliver efficient network solutions.
Broad and In-depth Knowledge of Office Networks
Progent’s team of 60+ computer network consultants means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most difficult IT issues. Progent has the know-how to find solutions fast and implement them cost effectively.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house IT organization.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate help for problems that are causing wasted productivity without the lengthy wait for an on-site service technician. For day-to-day network administration work, Progent’s online support consultants can complete most jobs within minutes of a request, instead of requiring you to wait for hours or days.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly creating multi-vendor solutions.
Full Range of Security Consulting Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Web Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost an organization many times over its’ cost in lost productivity.
Comprehensive Information Security Evaluation and Testing
Progent’s CISSP certified security consultants can quickly perform comprehensive security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from dozens of different suppliers, which leads to further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical problems efficiently, at the least cost to you.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your network free of stressful and costly service outages.
Progent's certified ISA Server consultants have extensive backgrounds creating corporate security solutions for IT networks with many sites, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small company design and implement a configuration of ISA Server 2004 that meets your information security requirements without restricting your productivity.
If your company has a UNIX or Linux environment or a multi-OS network, Progent's CISM and CISSP-qualified security specialists can assist your entire organization in a wide array of security areas including security management practices, security architecture and strategies, connection control systems and techniques, software development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and ISSAP stipulate the core competencies and worldwide standards of performance that network security managers are required to possess. These accreditations offer executive management the assurance that those who have achieved their CISA or CISM certification have the background and knowledge to offer effective security support and consulting help.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT professionals and network users, lessening the difficulty of designing, integrating, managing, and using company information and database programs on platforms ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world expertise and wide knowledge in planning and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent's SonicWALL experts can help you select, deploy, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can offer training to allow you to support SonicWALL security technology. Progent's CISSP certified consultants, CISM qualified security engineers, and CISA qualified security audit specialists can show you how to design a complete security plan, including written policies, and design security into your business practices.
Progent's E-Mail Guard is built on Postini's managed services, which utilize proprietary pass-through technology versus the store-and-forward approach for protect you from spammers, e-mail viruses, DHA attacks, and Denial of Service Attacks. Under Postini's approach, email bound for your email server is evaluated on the fly through Postini's protected data center. Postini’s Connection Manager uses intelligent rules analysis to identify behavior patterns associated with Directory Harvest Attacks and immediately filters DHA messages. Postini's Content Filter then isolates spam and viruses from acceptable messages by means of a memory-resident operation that takes mere milliseconds.
Progent provide Northern California small businesses enterprise-class network consulting services plus remote or in-person troubleshooting for networks powered by Microsoft Windows server and desktop technology and Microsoft's .NET platform including Microsoft Exchange Server 2003 and MS SQL Server 2005. Progent's Microsoft and Cisco qualified IT consultants also can provide security expertise for companies varying in size from the small office to the global enterprise.
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to complete your move quickly and economically. Progent's Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Progent provides several basic types of Helpdesk support : Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your clients easy access to a reliable support group with years of experience delivering phone support and remote access repair for IT systems based on Microsoft technology. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to business productivity. Progent's target is to resolve rather than simply report problems.
Progent's Mac networking consultants can help you with a wide range of network infrastructure issues such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as Voice over IP and high-speed wireless connectivity. For company networks based solely on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and size to deal with the complexity of planning, configuring, and supporting a network architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan storage area network systems. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Microsoft Operations Manager is a powerful server management tool that enables network administrators to be more responsive to critical IT issues by alerting them when potential problems need attention according to an extensive database of real problems. Microsoft Operations Manager saves management time by putting aside spurious event data that is unrelated to serious issues. Progent's trained MOM consultants can assist you to pick appropriate Microsoft Operations Manager components, install and configure Microsoft Operations Manager, and write specialized rules, VBasic scripts, reports, and alerts for your company.
