If your Georgia business is located beyond the larger metropolitan areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local network support choices may be limited in skills, or not available during urgent situations. This can result in a network environment that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s team of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver cost effective network solutions.

VPN Access Support for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

Quick Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent consultants have over 10 years of experience supporting the Microsoft family of technologies.

Broad and In-depth Knowledge of Office Networking
Progent’s team of 60+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared information base to fix the most difficult system issues. Progent has the know-how to identify solutions quickly and implement them cost effectively.

National Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.

Remote Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.

Linux Support and Windows/Linux Integration
If your small business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service network outsourcing that allows you to focus on your area of high-value expertise.

Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.

Comprehensive Information Network Security Evaluation and Testing
Progent’s CISM certified engineers can efficiently perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.

Network Monitoring Expertise
Progent offers an assortment of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.

Sun Solaris Consulting
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.