For small company network systems located in the state of Georgia, Progent's Microsoft and Cisco certified technical team members can provide remote phone help and troubleshooting to repair your network problems quickly and cost effectively. Progent has developed enterprise-level expertise, sophisticated utilities, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and time delays associated with on-site service visits.

If your Georgia business is located beyond the larger urban areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local computer support choices may be limited in skills, or unavailable during urgent situations. This results in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís team of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not only the technical competency needed for the task, but a professional with field proven methods for applying those skills to assist with efficient network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts can provide Cisco UC560 consulting services to assist you to maintain your legacy UC500 VoIP system or design and implement a smooth migration to a modern IP telephony and voicemail system.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers comprehensive hosting of a small company's servers in a solution that delivers the highest degree of availability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud hosting services are built upon proven virtualization technologies that allow small and midsize businesses with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence. Find out about Progent's ProSight family of managed IT services for small businesses.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Certified Partner, every Progent consultant has access to the technical and training resources required to provide the best computer support available. Progent's outsourcing, Help Desk Call Center, Office 365 deployment support, and application development services allow small and midsize business clients to benefit from the broad array of skills found in the IT departments of big companies without the significant cost and hassle of maintaining a large in-house support group.

Simple Engagement and Pricing Structure
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional fees that drive up service. For remote support during regular business hours, you only get charged for the actual time spent resolving your problem. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged only for the time when Progent's team member is actually onsite solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you might have to pay for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available engineer is typically near to assist. Progent can in addition dispatch onsite support to the majority of zip codes in the U.S. within 24 hours of receiving a support call. Progent's remote support team has provided assistance to small companies in every state (See Progent's customer testimonials.)

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent offers easy, immediate, and economical access to Cisco CCIE Certified support professionals. Cisco Certified Internetwork Experts are recognized networking gurus who earn this prestigious classification only through intense examination by Cisco. CCIEs can handle even the most complicated issues associated with network architecture, setup, repair, and service. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS software and developing fixes or acquiring software updates to correct problems. Progent can provide fast access to a CCIE by phone so that you are able to get immediate assistance for tough network problems that are impacting business efficiency but are outside the scope of your usual network service resources.

Comprehensive Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-level colocation centers in the San Francisco Bay Area and major metropolitan areas throughout the U.S., and Progent's colocation support group can improve your network's redundancy and performance by helping you choose a colocation site that addresses the particular requirements of your business including geographic location, space, communications, affordability, and extra additional features and services. Progentís colocation center IT services are designed for companies with equipment located at colo hosting facilities and in need of timely in-person help at the colo site as well as remote help from Microsoft and Cisco certified experts. Progent provides a variety of co-location center support services including system architecture analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of non-stop systems, defining and deploying layered security defenses, firewall integration and support, designing load balancing environments, and planning fault tolerant server clustering configurations.

Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

After-hours Online Support
Progent's economical extended hours online support program offers clients 24x7 access to remote technical support from Progent's TRC. Services available beyond standard work hours include resolving issues with Windows servers, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office programs, system backup/restore, and fundamental routing and switching support for Cisco networking products.

Wireless IP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless IP phones usually demands that you configure and fine tune many key pieces of your wireless environment including wireless access points, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide online and on-premises assistance to help you create and maintain a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Apple macOS and OS X Support Services
Progent's consultants can provide Mac users a range of IT services such as online Mac desktop support, expertise with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Mac protection and connectivity consulting, integration between Mac and Windows networks, and one-on-one training. For business systems built exclusively on Apple macOS and OS X or for systems incorporating a mix of Apple macOS and OS X, Linux, and Windows-based servers and workstations, Progent has the experience and knowledge to handle the challenge of architecting, configuring, and maintaining a network infrastructure that is reliable, protected, fast, and aligned with your business objectives.

Progent's Customer Testimonials
Progent has delivered online or on-premises network support assistance to businesses in each state in the country. Many of these clients have expressed their appreciation to Progent via testimonials to the quality of Progent's support staff. Check out Progent's client testimonials to see what people say concerning the quality of Progent's IT services

Design, Integration and Support Services for Microsoft System center 2012
Progent's Microsoft System Center consulting experts have over a decade of background integrating, maintaining and fixing the core components included with System Center and can help you to plan, deploy, support, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to help you to transition to the current edition of System Center from an older one or from another IT management solution to deliver the advantages of best-in-class provisioning, automation, security, plus infrastructure and critical application availability and performance monitoring.

Talk to a Progent Computer Support Expert
To see how to access a Progent computer consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Remote Network Help.

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