For small business networks located throughout the state of Georgia, Progent's Microsoft and Cisco authorized professionals can provide remote phone assistance and remote troubleshooting to resolve your network problems quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and delays associated with onsite service dispatches.

If your Georgia small business is situated outside of the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local network support choices may be limited in technical expertise, or not available during a crisis. This can result in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a broad range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from cities with ample network consultants resort to less qualified or inexperienced local resources for vital network support services. This can produce a system that is unstable or unproductive. Progentís staff of Microsoft and Cisco qualified consultants average over ten years of hands-on industry background, in the front lines of IT support, performing a wide range of technical services for a diverse selection of customers. This means that with Progent you get not only expert network engineering skills, but an engineer who follows computer industry leading practices in using that knowledge to solve real-world business system problems efficiently and in a repeatable fashion.

Microsoft Desktop Virtualization Support
Microsoft's virtual desktop solutions lower the work needed for network administrators to set up applications so they are standardized throughout a corporate user base, provide the ability to manage rights to critical information, and allow fast installation of additional or updated workstations. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's new VDI infrastructure behind RDS streamlines client access, improves responsiveness, tightens security, centralizes management, and offers an almost transparent user experience. Progent's desktop virtualization engineers can assist you to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up pilot and production environments, optimize your system architecture to accommodate virtualized desktops effectively, evaluate and remediate security issues, and educate your IT administrators to utilize industry best practices to gain maximum payback from client virtualization.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento includes a variety of advanced servers and network equipment that can be used online or on site to facilitate piloting, evaluations, capacity testing, forensics, business continuity planning, education, and additional purposes to help Progent's clients succeed with major projects.

Full Portfolio of Security Help
Progent's CISM, GIAC, and CISA certified security experts can assist your company to perform comprehensive security assessments, restore operations rapidly from attacks, set up firewalls, configure safe techniques for off-site and mobile access, install spam filtering and email encryption, and create a company-wide security strategy based on 24x7 automated monitoring.

High-level Project Management Experts
For enterprise clients looking for high-level project management support, Progent can provide access to veteran information technology professionals with years of experience in IT management, application development, and process design for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help businesses to adhere to best practices to ensure that major projects are completed on time and within budget.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progentís exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a certification reserved for only the most accomplished specialists for designing, configuring, installing, and debugging a diverse array of Cisco networking and connectivity solutions. There are only seven thousand certified CCIEs around the world, and attaining this distinction involves extensive proof of competency through written examinations and hands-on testing to ensure that CCIEís can apply theory to practical problems. CCIEís have a base understanding of core networking concepts and protocols that allow for quickly crafting multi-vendor solutions.

Online Consulting for Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 is a major advance in making information networks more secure and fault tolerant, easier to virtualize and manage, more expandable, and able to provide an improved environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 engineers can deliver expert, cost-effective remote consulting to assist your business get the most from the improvements incorporated into Windows Server 2008 R2 by delivering consulting, troubleshooting, training, administration, network monitoring, and security engineering services.

Windows Server 2012 Integration Services
Progent's certified Windows Server 2012 R2 consulting experts can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security strategy, automate network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to assess the value of Windows Server 2016 for your business and design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

64-bit Computing Migration Support Services
Progentís 64-bit upgrade support specialists can assist your organization to enhance your application servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit processing, design a cost-effective upgrade strategy that minimizes operational interruptions, and provide timely remote help to assist your company to install 64-bit software and application software on your existing hardware. Progent's Microsoft Gold qualified computing engineers can help you to integrate the 64-bit versions of Microsoft platforms like Windows Server 2008, Exchange Server, Windows 7, and Excel 2010.

Cisco Wireless VoIP Phone Integration
Creating solutions with Cisco's wireless IP phones usually demands that IT teams configure and fine tune many key pieces of your wireless environment such as wireless access points, routers, wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises assistance to help you create and maintain a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

Progent's Consulting Support for Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that includes local and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent offers full-service project management to help you plan and carry out an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure integration consulting.) Progent also offers as-needed consulting help, troubleshooting, and training.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer consultant for remote or on-premises assistance in , phone 1-800-993-9400 or go to Online Computer Support.

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