For office networks located in the state of Georgia, Progent's Microsoft and Cisco certified professionals can deliver remote phone support and remote troubleshooting to solve your network systems troubles fast and affordably. Progent has acquired enterprise-grade skills, sophisticated tools, and support knowledge bases to identify and fix IT problems without the expense and delays normally associated with onsite technical service visits.

If your Georgia small business is situated beyond the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby network systems support choices may be limited in skills, or unavailable during a crisis. This can result in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís staff of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not only the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Oracle DBA Support and Software Development
Progent can provide the services of an Oracle certified consultant for Oracle database administration support or an Oracle application developer for creating RDBMS applications. Progent's Oracle database administrators can assist your business to streamline critical Oracle database management tasks including database tuning, backup and restore strategies, and database security. Progent's Oracle application programmers can help you to design, test, troubleshoot, or port Oracle applications using PL/SQL. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to tune existing SQL code using Oracle's SQL Access Advisor.

Microsoft Exchange Server 2016 Migration Support
Progent's Microsoft Exchange 2016 consultants can assist your business in all facets of your migration to Exchange 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 300km apart. Progent offers access to a NetApp MetroCluster consultant who can help your business to design, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery solution to show compliance with industry standards and government mandates.

World-class Cisco Help from Expert CCIE-certified Consultants
Progentís elite team of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a certification reserved for only the most capable experts for designing, configuring, implementing, and troubleshooting a diverse range of Cisco networking and connectivity solutions. There are only about seven thousand CCIEís around the world, and attaining certification requires extensive proof of competency through written examinations and hands-on demonstrations to make sure that CCIEís can apply knowledge to practical situations. CCIEís have a foundational understanding of root networking concepts and protocols that allow for rapidly creating multi-vendor solutions.

Microsoft SQL Server 2012 Expertise
Progent can provide the support of certified SQL Server 2012 engineers as well as seasoned database application developers, database administrators, project management experts, network infrastructure architects, disaster recovery planning specialists, and data security consultants to assist your business to manage your SQL Server 2012 solution and configure an efficient and secure network infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also help your organization to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service IT consulting and support firm such as Progent as opposed to an individual freelance consultant, your company is assured fast access to capable professionals whenever you need them. You no longer have to be concerned that sickness, training, time off, or conflicting priorities with other clients will leave you without support when you have an emergency.

Broad and In-depth Knowledge of Office Networking
Progentís team of more than 80 networking consultants means customers can take advantage of the leverage of over 1,000 years of cumulative experience and collective knowledge to repair the most vexing system problems. Progentís accredited information technology consultants have the experience to find solutions fast and implement them affordably.

Azure Integration Consulting Services
Progent's Microsoft Azure planning and integration experts can help you with every stage of Microsoft Azure migration including requirements analysis, readiness evaluation, solution design, pre-production testing, implementation, centralized administration, performance tuning, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN tunnels so that your users can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to set up a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based resources.

Data Backup/Restore Consultants
Progent's backup and restore engineers offer support for a broad range of utilities and services that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can provide help for all major data protection platforms including Acronis, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist you to install, upgrade, or troubleshoot backup/restore systems for a range of topologies including local, remote, cloud, or a mix.

Comprehensive Support Services for Systems at Colocation Data Centers
There are hundreds of world-class data center colocation sites in Northern California and major cities throughout the United States, and Progent's colocation support team can improve your systemís reliability and performance by helping you choose a remote data center facility that addresses the particular needs of your company such as geographic location, size, communications, affordability, and value-added features and services. Progentís colocation center IT services are designed for businesses with hardware located at colocation hosting facilities and in need of timely in-person assistance at the colo site plus online help from Microsoft and Cisco qualified experts. Progent offers a selection of colocation center consulting services including network architecture evaluation, Windows and Linux server integration and support, tech support for server and communications networking, development and deployment of high availability configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing solutions, and planning high-availability server cluster systems.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is committed to providing the best level of remote network support services possible for both emergency as well as non-critical issues. For urgent issues that impact many users, key people, or a mission-critical application, the TRC can respond in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every resolved problem to verify you are comfortable with the resolution and ready to close out the ticket. Find out more about Progent's Technical Response Center Customer Commitment.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a unified voice messaging platform that accelerates teamwork by offering a variety of options for retrieving calls and messages within an environment that is simple to implement and maintain. Cisco Unity Connection lets you read and manage your voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to medium businesses and enterprise satellite offices with up to 500 workers. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging solution continues to deliver the highest possible competitive value.

Talk to a Progent Network Support Expert
To see how to contact a Progent computer support expert for remote or onsite support in , phone 1-800-993-9400 or go to Online Network Help.

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