For small company network systems located anywhere in the state of Georgia, Progent's Microsoft certified technical team members can provide remote phone help and remote troubleshooting to repair your computer network problems quickly and affordably. Progent has developed enterprise-class expertise, sophisticated utilities, and support databases to troubleshoot and resolve IT problems without the expense and delays normally associated with onsite service dispatches.

If your Georgia company is located beyond the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby network systems support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of seasoned network consultants average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical projects for a varied range of clients. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to assist with efficient network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Cisco Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

Part-time CIO Services
Progent can provide organizations with an information management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT executive can offer strategic direction to help you to deploy appropriate technology to enhance business processes so they align more closely with your business objectives. Your company can create and install a well conceived information technology strategy without incurring the expense of a full-time senior IT executive. Important services Progent's part-time Chief Information Officer can perform include growth strategies, rationalizing IT budgets, building and tracking models for Total Cost of Ownership, reengineering workflows, negotiating contracts with vendors, establishing security standards, monitoring service level agreements, streamlining data center management, patch management, network asset documentation management, and business continuity preparedness.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they can disrupt your network. Find out about the complete ProSight family of low-cost network management outsourcing services for small organizations.

Broad Expertise in Microsoft's Popular Server Software
Progent's group of IT consulting experts can help large organizations to plan, install, and support major rollouts of key Microsoft technology by providing services such as Microsoft Active Directory configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft SharePoint Server 2013 design and installation, Microsoft Skype for Business migration support and Lync Server integration, plus SQL Server 2016 integration and Microsoft SQL Server 2014 programming. Progent has worked with some of the world's biggest organizations to integrate solutions based on Microsoft servers and can provide branch office technical assistance for enterprises with branch offices in the San Francisco Bay Area or major cities across the United States.

Unified CM and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, acts as the center of Cisco's collaboration platform. Unified CM and Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can assist with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Advanced Project Management Consultants
For enterprise project management support, Progent offers access to veteran IT experts with years of experience as IT project managers for application development, information systems deployment, and process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management skills to help enterprise customers to adhere to best practices to ensure that development or deployment projects are successfully completed on time and on budget.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop technologies lower the effort needed for IT administrators to install applications so that they are consistent across a corporate user base, provide the power to manage access to business information, and allow fast deployment of additional or upgraded workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client access, enhances responsiveness, tightens data security, centralizes administration, and offers an almost transparent user environment. Progent's Windows Server 2016 engineers can assist your company to assess the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and production deployments, optimize your system architecture to accommodate virtual clients efficiently, assess and resolve security issues, and train your network managers to follow best practices to gain a fast ROI from client virtualization.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable online consulting to assist your business to plan, configure, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you get past specific technical bottlenecks or major engagements to help you complete business-critical projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or support a highly available, protected and efficient infrastructure that aligns with your computing model. Progent also offers online and on-premises training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the strategic value of your IT system.

Consulting and Support Expertise for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of experience planning, deploying, optimizing and fixing SCOM environments and can provide companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to import and tune SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to assist your organization to migrate smoothly from SCOM 2012 to SCOM 2016.

Cost-effective Network Support Solutions
Many small organizations utilize poor metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to perform the identical job than an experienced Information Technology professional. For example, charging 30% less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a badly designed or configured IT infrastructure that is unstable and hard to administer or upgrade can cost a small business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's support model and the technical capability of Progent's team of engineers.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voice messaging system that facilitates productive collaboration by providing a variety of alternatives for accessing calls and messages within an environment that is simple to deploy and maintain. Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging solution delivers the highest possible competitive advantage.

Stealth Penetration Testing
Stealth intrusion testing is an important component of any overall IT system security plan. Progentís security professionals can run extensive stealth intrusion security checks without the awareness of your organization's internal IT resources. Stealth penetration testing shows whether current security defense systems such as intrusion incident warnings and event log monitoring are properly configured and consistently monitored.

Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is dedicated to delivering the highest quality of remote IT support offered anywhere for both emergency as well as standard problems. For emergency issues that impact many users, crucial individuals, or a mission-critical application, the Technical Response Center will respond in less than an hour. For standard issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you on every corrected issue to confirm you are satisfied with the results and willing to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

System Center 2016 Integration
Microsoft System Center 2016 delivers important improvements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

Contact a Progent Computer Support Expert
To learn how you can get in touch with a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Remote Network Support.

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