For office network systems located throughout the state of Georgia, Progent's Microsoft qualified professionals can deliver online support and remote troubleshooting to resolve your computer network problems fast and affordably. Progent has developed enterprise-class expertise, sophisticated utilities, and support knowledge bases to identify and resolve computer network problems without the cost and time delays associated with in-person technical service calls.

If your Georgia organization is located beyond the larger metropolitan areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby network support options may be limited in skills, or not available during an emergency. This can result in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís staff of network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of customers. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to assist with efficient network solutions.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn about Progent's ProSight portfolio of managed services for small businesses.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, simplifies security and compliance settings management, keeps track of network assets, protects against corporate data leakage, performs network health reporting, allows safe end-user self service, and offers a single point of control for managing multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud integration experts can help businesses of any size with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid environments.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) away from one another. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can assist your business to design, configure, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical requirements and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to show compliance with industry standards and regulatory requirements.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they can impact your network. Learn about the entire ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service combines advanced virtual server technology, a state-of-the-art data center, and the support experience of Progent's Microsoft Gold Certified engineering staff to give small companies a comprehensive network outsourcing alternative that improves network dependability and security, eliminates administrative hassle, and lowers expenses. Under Progent's Private Cloud Hosting structure, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved instantly to a new hardware environment without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, your network is not kept hostage to a single hosting service. Find out about Progent's ProSight family of managed services for small businesses.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless LAN customized for your facilities, providing your business a WLAN that delivers the coverage, speed, load-handling capability, QoS, security, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises survey includes physical inspection, spectrum and security audits of your existing WLAN, evaluation of your buildingís floor plans, measuring for radio frequency interference, RF propagation modeling, selection of the best locations for customer-requested WAPs such as Cisco Aironet APs, Meraki access points and Apple AirPort devices, and a comprehensive document defining the new wireless network.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consultants can provide advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and disaster recovery.

Citrix Virtual Desktop Consulting
Desktop and application virtualization platforms from Citrix permit quick provisioning of new client computers, rapid publication of new applications and updates, streamlined image control, immediate restoration after desktop PC breakdown or theft, lower capital cost and extended usable life for client PCs, consistent performance, tight control of security policies, and the ability to prevent critical corporate or government information from leaving the data center. Progent's Citrix-certified XenDesktop engineers and Citrix XenApp experts can help your IT staff to evaluate, pilot, deploy, administer, and troubleshoot Citrix virtual Windows desktop and application technology and can assist you manage and support additional virtualization solutions from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services cloud backup provides small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out about the complete ProSight series of affordable network monitoring and management services for small and medium-size organizations.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.

Video Conferencing and Telepresence Consultants
Progent can provide the services of a certified video conferencing engineer with expertise deploying products from the major telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to design, install, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the strategic value of your information network. Progent also offers the services of infrastructure engineers able to help companies of any size to build and troubleshoot a communications network that provides the performance, dependability, security, and scalability you need to accommodate your video conferencing/telepresence solution.

Virtualization Support
Virtual compute, storage and networking techniques allow IT organizations to optimize resource utilization, streamline network administration, and improve application uptime and data protection. operate several virtual machines on one actual computer. Typical applications for virtualization include hardware consolidation, low-cost hosts for applications that require outdated operating systems, and affordable isolation of application programming or pilot environments from on-line systems. Progent's virtualization technology consultants offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer support. Progent can deploy virtual machines to optimize performance, fault tolerance and ease of administration while simultaneously lowering expenses; suggest and test business recovery plans that reduce downtown in the event of a catastrophic failure; and provide continuing support, repair, and engineering services as computer technology advances.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to providing the best quality of online computer support services offered anywhere for emergency and standard problems. For urgent issues that affect multiple workers, key personnel, or a mission-critical program, the Technical Response Center will respond in less than an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you regarding each resolved problem to confirm you are comfortable with the resolution and ready to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.

Citrix XenServer Support Services
Progent's Citrix XenServer virtualization engineers can assist your company to understand the strategic advantages of XenServer as well as additional Citrix products, and can assist you to plan, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your existing Citrix technology environment and show you how to optimize resource utilization, responsiveness, protection, availability, and disaster recovery.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified IT experts can provide Windows Server 2016 migration consulting to assist organizations of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to design, install, manage and troubleshoot unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have extensive backgrounds assisting companies of all sizes to create advanced collaboration ecosystems by providing services that include Unified Communications Manager and Cisco CallManager planning and deployment, IP voice and video phones setup, and wireless VoIP phone solutions. Progent can assist you with Cisco's entire library of UC applications like Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

Contact a Progent Computer Support Expert
To see how to contact a Progent computer consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Online Network Help.

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