For office computer networks located throughout the state of Hawaii, Progent's Microsoft certified technical experts can provide remote phone support and remote troubleshooting to repair your computer system troubles quickly and affordably. Progent has developed enterprise-class expertise, software utilities, and support knowledge bases to diagnose and fix network problems while avoiding the expense and delays normally associated with onsite service dispatches.

If your Hawaii small business is situated outside of the larger urban areas such as Honolulu, your local computer network support choices may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than 10 years of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for a varied range of customers. This means you get not only the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, acts as the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express (CME) provide a location-independent IP-PBX by integrating with apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of CUCM support and debugging in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, setting up SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Exchange Server.

Broad and In-depth Knowledge of Office Networks
Progentís team of more than 80 networking experts means customers can take advantage of the leverage of over 1,000 years of cumulative experience and collective knowledge to resolve the most troublesome network problems. Progentís certified network consultants have the knowledge and experience to come up with fixes fast and implement them cost effectively.

Easy Engagement and Pricing Model
Progent makes it simple to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum job fee for services provided during normal business hours. All support time is documented in detail and billed to the actual minutes utilized. Per-minute billing eliminates scenarios in which customers are charged big bucks for fast repairs. Your company is charged exclusively for the support you are provided.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN environments efficiently based on industry best practices.

ProSight Systems Watch Server and Desktop Monitoring and Management
ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity. Find out more about the complete ProSight line of low-cost outsourced network management services for small businesses.

Full Array of Security Help
Progent's CISA, GIAC, and CISSP certified security consultants can help your company to perform complete security assessments, restore operations rapidly from intrusions, configure firewalls, set up safe mechanisms for off-site and mobile access, install spam and virus protection and email encryption, and create a corporate-wide security plan built around round-the-clock automated network monitoring.

ProSight DPS Managed Backup
ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read about the entire ProSight portfolio of affordable outsourced network management services for small businesses.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services available from Progent's certified Cisco experts are setting up domain name, DHCP, routing maps, T1, security logon banner and user accounts; setting up iBGP, aggregation, BGP to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing configuration, and BGP peering; installing current IOS image; configuring and testing router failover; resolving VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus security and fault tolerance strategy.

Microsoft Exchange Server 2013 Migration Consulting
Progent offers comprehensive Exchange 2013 migration consulting services including risk/benefit evaluation, outsourced or co-sourced project management services, site analysis, specification of new software licenses and equipment required, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange Server 2013 environment, configuring Database Availability Groups that deliver maximum availability to your Exchange mailboxes, system verification at a client's location or at Progent's testing lab, setting up temporary coexistence between Exchange 2013 and previous editions of Exchange, installation of the new system, decommissioning the old servers, and webinar training for client's support staff and users.

Linux Support and Linux/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you to incorporate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless data exchange, high availability, high throughput, and tight security. If you are creating Linux applications on a network that incorporates Windows-based servers, workstations, and applications, Progent can provide comprehensive outsourcing that frees you to focus on your area of expertise.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified IT experts offer Windows Server 2016 integration consulting services to assist businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Web Site Development Consulting
If you want to revamp your company Web site, create internal web sites for functions such as HR or employee education, establish a standout Web presence for a new venture, or create world-class, database-driven web applications, Progent can provide talented and seasoned web designers and programmers. Progent's consultants can also assist your company to support your web environment by building and managing a secure, robust server and communications infrastructure featuring offsite and mobile access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one classes for popular web development platforms. For data-intensive web sites, Progent can provide the expertise of SQL Server programmers, Oracle developers and database administrators, and MySQL experts.

Contact a Progent Network Support Expert
To find out how to contact a Progent network consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Support.

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