For small office computer networks located in the state of Hawaii, Progent's Microsoft and Cisco qualified engineers can provide online help and troubleshooting to repair your computer system troubles fast and affordably. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to diagnose and resolve network problems without the expense and time delays normally associated with on-site service dispatches.

If your Hawaii small business is located beyond the larger urban areas such as Honolulu, your nearby computer support choices may be limited in expertise, or not available during an emergency. This can result in a network environment that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s team of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical projects for a extensive range of customers. This means you get not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and keep in compliance with industry privacy standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about the entire ProSight series of affordable outsourced network management services for small and mid-size businesses.

BI Reporting Consulting
Progent’s business information reporting experts offer remote and on premises consulting to help your organization with any aspect of business intelligence reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced BI environment. Progent's management reporting experts can assist your company to support your existing reporting system, help you to migrate databases and applications from a legacy reporting product to a modern solution, and deliver custom remote training to meet your specific requirements. Progent’s business reporting professionals can provide experience in all popular business analytics reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Designer.

Easy Sign-on and Pricing Structure
Progent's simple by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra fees that increase service. For remote support during regular business hours, you pay only for the time spent resolving your problem. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when Progent's expert is actually on-site solving your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you might be charged for our consultant's travel time, but never an increased emergency rate. Because Progent maintains a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available expert is typically near to assist. Progent can in addition offer on-premises support to most zip codes in the U.S. within one business day of receiving a service request. Progent's online technical support group has provided help to small businesses in every state (See Progent's customer testimonials.)

Temporary Chief Information Officer Services
Progent can provide businesses with an IT management professional who can act as a part-time Chief Information Officer. This veteran technology officer can provide long-term direction to help you to integrate appropriate technology to improve business operations so they align better with your corporate objectives. Your company can develop and install a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer. Critical services Progent's temporary Chief Information Officer can perform include growth strategies, establishing IT budgets, developing and tracking models for Total Cost of Ownership, analyzing business processes, negotiating with vendors, establishing security and compliance standards, business impact analysis, streamlining network administration, software revision management, network asset documentation control, and disaster recovery/business continuity planning.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice specialists can provide Cisco UC560 consulting support to help you to manage your legacy UC500 VoIP system or plan and carry out a smooth migration to a current VoIP solution.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or on-premises access to a certified CCIE engineer to help you to design, deploy, administer and repair converged communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds assisting organizations of all sizes to build collaboration ecosystems by providing services such as Cisco Unified Communications Manager and Cisco CallManager system design and deployment, VoIP phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's extensive portfolio of UC applications such as Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Detailed Reporting of Services Provided
Progent produces full and meaningful reports of all support work to ensure customers do not feel “captive” to their support provider. Progent sends email accounts of support activity immediately after finishing each support task, and also provides a printed copy along with monthly invoices. Comprehensive IT service reporting makes it easier for customers to transfer to a new service organization or assume more service duties in house. Complete support reporting also give IT managers the information needed to evaluate maintenance services and develop better informed IT expense projections.

Planning Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and on-premises evaluation and upgrade support for Windows 10 offered by Progent's experts include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and end users, and post-migration consulting support.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or on-premises support to help businesses of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the products, technologies and services that make up building an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.

Web Site Development Services
If you want to spruce up your corporate Web site, develop internal Webs for applications such as HR or employee education, build a standout Web presence for a new venture, or build enterprise-class, database-driven web applications, Progent can provide skilled and seasoned web architects and programmers. Progent's experts can also help your company to support your web environment by building and maintaining a secure, dependable server and connectivity environment featuring offsite and wireless connectivity. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for leading web site development platforms. For data-driven web sites, Progent can provide the expertise of certified MS SQL Server programmers, Oracle programmers and DBAs, and MySQL consultants.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.

Get in Touch with a Progent Network Consultant
To see how to contact a Progent computer consultant for remote or on-premises help in , phone 1-800-993-9400 or visit Remote Computer Support.

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