Hawaii Computer Support Services for Business IT Systems: Remote Support and Troubleshooting
For small office computer networks located anywhere in the state of Hawaii, Progent's Microsoft certified professionals can provide remote phone help and troubleshooting to solve your computer system problems fast and affordably. Progent has developed top-notch expertise, software tools and support knowledge bases to troubleshoot and fix network problems absent the expense and delays associated with on-site service visits.
If your Hawaii small business is situated outside of the larger metropolitan areas such as Honolulu, your nearby computer support choices may be limited in technical expertise, or not available during a crisis. This results in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of network consultants average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to provide excellent network solutions.
Full Range of Security Assistance
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Best Practices by Expert Consultants
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Broad and In-depth Expertise with Office Networks
Progent’s team of 60+ network experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most difficult system issues. Progent has the know-how to identify fixes quickly and implement them affordably.
Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the long wait for an on-site service engineer. For day-to-day administration work, Progent’s remote support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your company email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Web Site Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Comprehensive Information Network Security Evaluation
Progent’s CISM certified security team members can quickly perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical business information networks.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks incorporate software and hardware solutions from dozens of different vendors, which leads to further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all facets of computer technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least expense to you.
24 by 7 Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent offers remote support services on a 24x7 basis. Added to Progent's automated 24x7 network server monitoring package, this service can help promote the highest network availability.
The CISA credential is a recognized achievement that indicates expertise in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo a comprehensive test given by the ISACA professional association. Progent can provide the services of a CISA-qualified security audit professional trained to help companies in the fields of information systems audit services, IT administration, network assets and architecture lifecycle, information technology service delivery, safeguarding of information resources, and business continuity preparedness.
Progent's Sun Solaris family consulting experts offer small companies and software developers help with managing and maintaining Solaris environments that operate with Microsoft-powered networks. Progent can give your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with a convenient single source to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent’s Microsoft-certified experts can provide small and medium sized businesses computer consulting, maintenance, and repair services for SharePoint Server. Microsoft SharePoint Server is an advanced portal solution for efficiently connecting people, teams and information. Microsoft SharePoint provides a central spot for your employees or clients to access, organize, share and interact with relevant information, files, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business practices. The main goal of SharePoint Portal Server is to bring together, in a relevant way, all of the many sources of knowledge accessible inside and outside an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve developed in a manner that makes data convenient to locate, download and re-use.
Progent’s high availability network consultants provide non-stop computing consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet architecture design, fault-tolerant data center support, and other fault-tolerant networking support to show your organization create a 24x7 network for strategic applications. Progent possesses the experience to develop economical, non-stop systems by utilizing the evolving suite of Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-site network with a fully redundant Internet connection and efficient network load balancing.
Progent provides nationwide online phone support and consulting services for companies who run Apple Mac environments or whose information systems feature a mix of Apple Mac OS X and Microsoft products. Remote network consulting offers optimum leverage for your IT dollar by extending user efficiency and shortening the hours billed for network repair services. Sophisticated remote access utilities and skilled technicians and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM qualified security professionals to help you with the most challenging network problems.
MS Dynamics GP 10.0 accounting software is a comprehensive business management solution that integrates data and operations across your company, communicates seamlessly with other applications, and connects employees, clients and vendors regardless of time or location. Created for small to mid-size companies, Great Plains 10.0 provides functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full power of Microsoft Dynamics Great Plains Release 10.0.
If your business does not need urgent remote support but expects to require assistance with your information system in the near future, you can conserve time and money and ensure that the appropriate IT skill will be available when you want it by getting in touch with a Progent sales specialist and registering as a client. For details, call 800-993-9400 or send email to information@progent.com.
Cisco Unified Communications architecture for VoIP gives you the foundation and feature set for creating a single seamless network that can handle voice, video, and data traffic simultaneously. Cisco's Unified Communications product line provides this capability while sustaining a high level of network reliability, QoS, and security. Progent can provide a CCIE Consultant or Cisco Certified Network Professional to show you how to deploy Cisco VoIP technology. Progent’s IP telephony engineers can evaluate your current network and Internet connectivity infrastructure to determine if your environment is optimized to handle Voive over IP products efficiently, assist you to choose and implement Cisco products appropriate for today's requirements as well as future expansion strategy, and configure your Cisco Voice over IP system with technology from third-party vendors. Progent is able to provide help with the complete line of Cisco IP Telephony products such as Cisco Unified Messaging and Cisco CallManager Express.
The Cisco Unified Wireless Network infrastructure delivers cost-effective wireless networks for business-critical mobility. Cisco's solution supports the same degree of security, flexibility, and ease of administration for wireless LANs that businesses demand in their tethered LANs. This includes integrated enterprise-class security that detects, blocks, and adapts in reaction to familiar and new security threats. This incorporates integrated mobility features like voice support, position services, visitor access, and advanced security. Cisco products have the flexibility and scalability to meet the requirements of IT systems of any size, from small businesses to large-scale corporations, within WLAN campus deployments or local offices. Cisco's Unified Wireless Network architecture enables organizations to take advantage of the wireless infrastructure to optimize business processes and increase productivity via mobility. Cisco's wireless product families lower overall IT expenses and simplifies LAN deployment, support, and administration. Cisco wireless products that Progent supports include Cisco's Aironet 1240AG access points, Cisco Aironet 1500 Series outdoor mesh access points, Cisco 1400 Series bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Wireless Network Controller.
E-Mail Guard represents a complete service for defending against spam and viruses. E-Mail Guard addresses the protection and administration of company email by offering continually improved spam and virus blocking, policy administration, content testing, and protection against email-based directory harvesting and DoS attacks. E-Mail Guard also includes monitoring, administration and reporting utilities as well as outbound email testing to help you fix your email environment and specify and enforce corporate email policy.
Progent's Network Help Desk Outsourcing Support Services are designed especially for small organizations who require fast availability of a Help Desk Call Center with expert phone support and effective escalation options but who must work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support,
Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Software Recommendation and Deployment.
