Hawaii Network Consultants for Office IT Networks: Remote Consulting and Troubleshooting
For office network systems located anywhere in the state of Hawaii, Progent's Microsoft and Cisco certified engineers can provide online support and remote troubleshooting to solve your network systems issues fast and affordably. Progent has developed enterprise-class skills, software tools and support databases to identify and resolve computer network problems without the cost and delays normally associated with onsite service visits.
If your Hawaii small business is situated outside of the larger metropolitan areas such as Honolulu, your nearby network support choices may be limited in skills, or not available during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s team of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical projects for a broad range of customers. This means you get not just the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to provide efficient network solutions.
Fast Access to Progent's World-Class Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of companies that work closely with Microsoft, have demonstrated technical expertise, and have confirmed customer references. Gold Partners are required to maintain large staffs of Information Technology professionals who have completed comprehensive certification testing. Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and study purposes.
Application Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Immediate Assistance for Urgent Problems
With Progent’s remote network support services, you can get immediate help for problems that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day administration tasks, Progent’s off-site support engineers can complete most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Full Range of Security Assistance
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and troubleshooting a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Team Approach to Support and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks incorporate software and hardware solutions from dozens of different manufactures, which leads to further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all facets of computer technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical problems efficiently, at the least expense to you.
Extensive Network Security Evaluation and Testing
Progent’s CISSP and CISM certified consultants can efficiently perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business information networks.
Sun Solaris Services
Progent offers your organization access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Web Site Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Round the Clock Support for Maximum Network Uptime
For companies with mission-critical network applications, Progent offers online support services on a 24 x 7 basis. Combined with Progent's automated 24x7 network server monitoring package, this service can help promote the highest system availability.
Virus Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
Progent offers the services of Cisco switches experts to provide seasoned infrastructure planning and support services for business networks based on Cisco switching products. Cisco switches offer exceptional QoS to help ensure that data traffic is classified and prioritized, and that congestion is avoided. Set up of QoS for a Cisco switch is dramatically simplified through automatic QoS, a function that detects Cisco IP phones and automatically configures the switch for the appropriate classification and transit queuing. This streamlines traffic prioritization and system throughput without requiring your IT department to implement a complex switch program. Through the Cisco Catalyst switches for small and medium-sized businesses, Cisco enables customers to realize the full benefits of adding smart services into their networks. A Cisco network switch makes it practical to deploy abilities that make the network infrastructure consistently available to accommodate time-critical needs, expandable to accommodate growth, secure enough to guard confidential information, and capable of classifying and managing traffic. Progent’s Cisco-qualified network consultants can help you select and deploy a Cisco Ethernet switch to maximize your network’s throughput and availability.
Progent is a leader in affordably delivering enterprise-class IT support to small businesses. Progent's success in handling the IT support requirements of the chronically underserved small company sector is the combined outcome of key technical and operational innovations that have removed a great deal of the conventional costs out of managing network service, added unmatched professional skill into the IT service mechanism, and dramatically accelerated the repair process.
If you are developing Linux-based applications in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic expertise without the constant distraction of managing your company information system. Through the use of automated network monitoring and by delivering remote and on-site support when your business needs it, Progent offers an affordable way for managing an IT system that features high dependability, protection, and performance. Progent's UNIX/Linux developer support offerings include full-service information technology outsourcing, virtual server infrastructure, remote and in-personservice and repair, 24x7 monitoring, and help desk support.
Progent can provide a variety of data communications services from leading service providers including AT&T, Speakeasy, and NextWeb. Data communications technologies offered through Progent include ISDN, DSL, Frame Relay over DSL, Full or Fractional T1, Burstable T1, Private Line, plus fixed and moving wireless. Progent can support you with all aspects of creating and integrating a cost-effective data communications system that maximizes the productivity of your IT network. Progent can also provide consulting and support services ranging from network repair to full IT outsourcing to ensure that your data communications strategy can meet your goals.
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough examination and extensive experience with network security design. ISSAP security experts possess in-depth knowledge of access control systems and methodologies, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can assist your business with all phases of secure network architecture.
Remote server management cards give IT administrators full control over a server without the need for a personal visit. Using remote server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a high-availability company network that includes remote server management cards and Progent can use these remote management cards to provide efficient off-site technical help. Progent is familiar with a variety of remote server management cards including Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
Progent can provide companies in Northern California and major cities across the U.S. with consultants to show how to set up Microsoft Project, integrate the program with popular office productivity software such as Outlook and Microsoft Excel, and provide custom education. Progent's staff consultants can help your business build and maintain a secure, robust IT system foundation to support your MS Project applications. Progent can also help enable enterprise project management success by setting up MS Project Server.
Progent's Microsoft authorized Consultants provide three ways to help medium-size and large organizations develop an efficient and productive in-house Network Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process analysis and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help businesses analyze the numerous high-quality Help Desk application programs on the market and decide what products might be excessively expensive, miss key features, or align poorly with your company's business goals. Progent also offers short-term staffing for companies who need to augment their in-house Help Desk team for special projects or to substitute for absent or indisposed workers.
SQL Server 2005 offers indispensable, standardized tools to computer experts and information workers, reducing the complexity of creating, deploying, administering, and accessing company data and database applications on platforms ranging from handheld devices to corporate information systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, simplifies long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.
