For business network systems located in the state of Hawaii, Progent's Microsoft and Cisco certified technical experts can deliver phone help and troubleshooting to solve your computer network issues fast and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to identify and resolve computer network problems while avoiding the expense and time delays associated with in-person service visits.

If your Hawaii business is situated outside of the larger metro areas such as Honolulu, your local computer support options may be limited in expertise, or not available during an emergency. This can result in a network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of expert network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not only the technical competency needed for the job, but a professional with proven methods for applying that expertise to assist with excellent network solutions.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery consultants can help you create a disaster recovery strategy in case of a complete network failure. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills so that if a catastrophic failure takes place, you reduce network downtime. Progent's Microsoft and Cisco-authorized consultants can also help you to build an affordable, high-availability network architecture that takes into account availability issues involving a wide array of infrastructure technologies and processes. Progent's business continuity experts can help you to prepare for the broader problems related to keeping your business operational after a disaster by addressing not only information technology issues but additional issues such as alerting critical personnel, moving into alternate office space, acquiring replacement vehicles, finding temporary employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can assist you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure public cloud.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the top tier of organizations that work closely with Microsoft, have proven their IT expertise, and have verified customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone extensive certification testing. Microsoft Gold Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.

Microsoft Exchange 2016 Upgrade Consulting
Progent's MS Exchange 2016 Server migration consultants can assist you in any and all phases of your upgrade to Exchange 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining storage capacity required for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

Planning Help for SharePoint 2013
Progent has been providing SharePoint consulting services since the first product was released more than a a dozen years, and Progent has the scope of technical know-how to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft Gold-certified consultants can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management support or can help in specific tasks related to your SharePoint 2013 deployment.

Progent's Online Consulting, Programming and Training Services for Office Excel and Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a wide variety of online support services to help you to design, develop, test, deploy, manage, and debug applications powered by any release of Excel, including Excel Online and Office 365 Excel. Progent can help your business to upgrade your existing Excel applications to the newest releases of Excel, integrate Excel with iOS and Android mobile devices, and resolve compatibility problems between various releases of Office Excel. Progent can provide as-needed help to clients who need a quick fix to a specific issue related to Excel and Progent can also provide comprehensive project management services for upgrading or creating mission-critical application software based on Office Excel. Progent's affordable webinar training for Office Excel can be customized to meet the needs of individuals or teams.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and vCloud consulting team can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and disaster recovery.

PC Desktop Consulting and Support Services
Progent's desktop support team can assist you to install workstations, notebooks, or handheld communicators as needed or help your business to plan and execute a company-wide upgrade to a new version of an OS or a new release of an important end-user application. Progent's Microsoft PC consultants can install titles from the Office family of productivity products or Microsoft Dynamics financial and CRM products on your workstations so they integrate productively with other Microsoft applications, software from popular vendors, database servers, and line-of-business solutions throughout your network. As an example, Progent can configure Outlook email client on a desktop or notebook to support both the usage profile of your employee and the security policies of your company. Progent can also offer on-line and on-site troubleshooting support for desktops.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware SRM.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that promotes productive collaboration by providing flexible set of alternatives for accessing voice messages within an environment that is simple to deploy and maintain. Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and corporate satellite locations with up to 500 workers. Progent's Cisco-qualified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging solution gives you the highest possible business advantage.

Configuration Consulting for Microsoft Lync Server 2013
Microsoft Lync 2013 allows businesses of all sizes to create a manageable and secure communications environment that permits the modern BYOD computing style with IM, presence, web conferencing with app sharing and whiteboard, as well as IP and PSTN calling across a wide range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 consultants can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your IT team and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook, Word and PowerPoint. If you are currently running Lync Server, Progent's Skype for Business Server consultants can assist you to plan and implement out an efficient migration to Skype for Business.

Progent's Consulting Services for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that enables small businesses to make the move from the older stand-alone on-premises datacenter to the new hybrid networking model that combines both local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost benefits of migrating to Essentials and implementing a hybrid on-premises/cloud model for your computing environment. Progent offers comprehensive project management support to help you design and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Azure integration consulting.) Progent also offers as-needed consulting help, troubleshooting, and customized training.

Collaborative Approach to Service and Technical Issue Escalation
Computer technologies have grown increasingly complex. At the same time, most small office computer networks include software and hardware from many different vendors. All this makes computer integration and maintenance increasingly difficult. It is impossible for even the most capable individual to have deep knowledge in all areas of information technology, or extensive practical experience in the enormous range of hardware and software brands, versions, and revisions that small companies include in their IT systems. Progent utilizes a collaborative methodology to network support and relies on subject matter specialists to bring in-depth skills when needed to resolve complex technical issues effectively, at the lowest expense to your company.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help organizations of any size to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

Get in Touch with a Progent Network Support Expert
To see how you can get in touch with a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or go to Remote Network Help.

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