Help Desk Call Center Consulting and Support Progent's Help Desk Call Center Model for Round-the-clock Remote Computer Services
The Help Desk Call Center support delivery structure adopted by Progent offers small and midsize organizations an dependable alternative to dependence on independent consultants by offering broad expertise shared by multiple engineering groups, round-the-clock access to emergency help, fast escalation to world-class experts for solving the most intractable issues, service consistency and reliability, prompt follow-up enforced by veteran IT service managers, a choice of easy-to-use mechanisms for requesting service tasks, and excellent process transparency enabled by trouble ticket updates and available through a web-based portal.
Progent's Microsoft-certified Windows Server 2003 consultants can provide computer help and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, administration, and maintenance offerings include system planning, deployment, project management, in-person and off-site network support and troubleshooting, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and expert co-sourcing.
Progent's Microsoft and Cisco qualified network engineers offer advanced support for a broad array of technologies and can provide that assistance by phone anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent offers round-the-clock online help for information systems based on Windows, UNIX, Linux, Solaris, or Mac OS X, or for environments that include a combination of Windows and UNIX-family technology. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for complex network issues, as well as the the assistance of CISA and CISM-qualified security engineers to handle high-level security planning and troubleshooting. Progent has delivered online network support to companies in all 50 states in the U.S.
For custom application creation, Progent can supply programming consultants to write business software in areas such as eCommerce, web development, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to create company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Small to middle size companies can now enjoy all the benefits of MOM and also have quick access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's economically priced network support packages, mid-size businesses can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to provide small company information systems enterprise-class availability, security and performance.
MS Dynamics GP 10.0 accounting software is a full-featured business management and analytics platform that integrates information and processes throughout your business, communicates seamlessly with other applications, and brings together employees, customers and vendors unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 10.0 provides capability for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a reliable, secure computer and network infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full power of Microsoft Dynamics GP Release 10.0.
Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of IT support, executing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices that are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems efficiently.
The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server requires a network consultant with hands-on experience planning and building seamless, end-to-end business technology solutions. Progent's Microsoft SBS Server professionals have an average of more than 10 years of experience supporting computer networks powered by Microsoft technology. This background assures you success in installing, administering, and troubleshooting IT solutions that incorporate the Microsoft Small Business Server 2003 line of servers and productivity software.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and telecommunications/email integration solutions for San Francisco Bay Area companies. Progent provides affordable Exchange Server consulting services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange help and support services can aid you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also offers Windows XP and Vista client-side Microsoft Mail help for Exchange and Outlook and can help you configure Outlook 2003, Microsoft Outlook 2000, Microsoft Outlook XP, and Outlook Web Access (OWA). For email virus defense and spam blocking, Progent offers expertise with Postini spam filtering and Trend Micro Scanmail. Progent is a Postini Managed Service Provider (Postini MSP). As a Postini aggregator, Progent is able to help small organizations benefit from Postini’s enterprise-class spam blocking technology.
Nagios and MRTG are powerful, Open Source monitoring utilities that run with the Linux OS and can be used to monitor UNIX environments, Microsoft Windows networks, or multi-OS networks where Linux and MS Windows run side by side. Nagios allows network managers to track system services such as SMTP, HTTP, SSH, and NNTP. MRTG allows you to track the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these tools to streamline and repair your system.
Progent provides nationwide remote technical support and troubleshooting services for businesses that run Solaris networks or whose IT systems include a mix of Solaris and Microsoft products. Remote technical support provides maximum leverage for your IT dollar by extending user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated remote access utilities and skilled service specialists and engineers allow Progent to solve most network issues without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with by telephone or via a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP qualified security specialists to assist you with the most difficult system issues.
Progent’s Microsoft-certified consultants offer small and medium sized businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a common spot for your employees or clients to connect to, manage, distribute and interact with relevant information, files, and applications and to interact with one another. It enables quicker and better decisions, more efficient sharing across groups and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and outside an organization. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data they’ve created in a way that makes data convenient to locate, download and apply.
Progent's certified professionals offer technical support and network consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's migration, configuration, administration, and support services for Exchange Server include system design, deployment, documentation, local and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.
Progent can provide small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate technology to improve business operations so they align more closely with your business goals. Your business can develop and implement a well thought out information technology strategy without incurring the cost of a full-time senior IT executive.
Progent’s Cisco VoIP professionals can provide experienced evaluation, deployment and troubleshooting help for Cisco VoIP technology. Cisco Architecture for Voice Video and Integrated Data technology supplies the foundation and feature set for creating a single integrated network that can manage voice, video, and data traffic at the same time. AVVID provides this functionality while preserving a high level of network uptime, QoS, and protection. Important advantages of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, interoperable upgrade strategy that permits you to select IP Communications products that meet your existing requirements, while providing a smooth path for speeding up IP adoption, QoS structures that help ensure optimal voice quality via tight control of delay, loss and jitter, and system management tools that support system administration, operations, repair, set up, fault tracking, and element management. Progent’s Cisco-certified network consultants can help you design a reliable Voice over IP solution based on Cisco IP PBX and Cisco IP Telephony products. Progent’s Voice over IP consultants can help you pick and install Cisco software that makes sense for your small or medium size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
