The Help Desk service delivery structure used by Progent's Technical Response Center gives small businesses an effective alternative to reliance on freelance service individuals by offering broad technical knowledge accessible to numerous engineering groups, optional 24x7 availability of emergency help, fast escalation to appropriate experts for solving the most difficult issues, service consistency and reliability, quick follow-up enforced by veteran service administrators, a variety of convenient ways for initiating support tasks, and a high level of process visibility made possible by ticket tracking and available through a web-based portal.


Additional Topics of Interest

MS SQL Server 2008 Technical Consultant
Microsoft SQL 2008 Server Network Engineer in New Orleans, Louisiana

Progent's Microsoft-certified SQL Server engineers can provide an array of services to assist small and midsize companies to design, install, administer, and repair SQL 2008 solutions in order to get the optimum business benefit from Microsoft's advanced information management technology. In addition, Progent can provide consulting expertise for network infrastructure, enterprise-wide security, and custom software programming to optimize the business benefit of your SQL Server investment.

Help and Support for Windows Server 2012 Clustering
Windows Server 2012 Private Cloud Consultants

Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT management staff, develop a corporate-wide security plan, automate IT management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

SQL Server Analysis Services IT Consultants
Broadway, VA Power View Online Technical Support

Progent offers the expertise of certified consultants as well as seasoned database application developers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and data security consultants to help you to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, set up test systems at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and configure a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

Consulting for Cisco Firewalls
PIX Specialist

Cisco's PIX Series firewalls have been discontinued and Cisco might not support these legacy devices. Progent still provides consulting support for Cisco's PIX 500 firewalls to help you with maintenance and Progent can also help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

UNIX Professionals
Solaris Help and Support in Minneapolis, Minnesota

If your company network mixes Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, enhanced performance, and strong protection. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings include IT infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and management, remote network help and repair, in-person technical support, and Helpdesk support.

SharePoint Server Computer Consultant
Support for Office SharePoint Server 2010 in Rhode Island

Progent’s Microsoft-certified consultants offer businesses of all sizes consulting, troubleshooting, and application development services for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint Server offers a common location for your workers or customers to connect to, organize, distribute and interact with useful data, files, and software and to interact with one another. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge they’ve developed in a manner that makes data easy to locate, download and re-use. Progent's SharePoint consultants can assist your organization to maintain your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

Juniper Junos Compliance Audit
Boston, MA Juniper Junos CLI Testing

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

Datacenter Management Setup and Support
El Dorado Hills, CA Configuration for System Center 2012

Progent has over a decade of experience configuring, and supporting the key components that make up System Center and can assist you to plan, configure, maintain, and repair your Microsoft System Center ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent's consultants can assist you to upgrade to the latest version of System Center from an earlier one or from a third-party IT management solution to deliver the advantages of best-in-class provisioning, centralized management, security, plus datacenter and application performance monitoring.

VMware Site Recovery Manager Services
Consulting Services in Newark

VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.


















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