The Help Desk support delivery model used by Progent's Technical Response Center offers small companies an affordable option to dependence on independent consultants by offering broad expertise shared by numerous engineering teams, optional 24x7 availability of emergency assistance, escalation capability to top-level experts for handling even the most intractable problems, service consistency and reliability, quick follow through enforced by veteran IT service administrators, a choice of convenient mechanisms for requesting support jobs, and a high level of progress transparency enabled by ticket tracking and available through a web-based portal.


Additional Topics of Interest

Service Database Consultant
Support and Help

Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and archiving service records results in more efficient service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

Solaris Upgrade Consulting
Migration

Progent can assist your company to plan and implement an efficient transition from a Sun Solaris-based information system to a network powered by MS Windows and suited for running Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and application experts can help you preserve your information and minimize business discontinuity by developing an effective transition strategy that protects your current assets in Sun Solaris software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include evaluation of current infrastructure, transition planning and validation, Microsoft Exchange migration support, data and application migration, and processor and storage migration and economization.




Progent can provide the services of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management solution following best practices identified by CRISC and geared to align with your company's risk appetite, business objectives, and IT budget.

Citrix Lab Manager Services
Greenbrae, CA Citrix Workflow Studio Services

Progent's Citrix-certified experts can help your organization to assess the business benefits of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management tools with your Microsoft Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual network while reducing the cost of resources and support and streamlining management processes.

Technology Consulting Services for ProSight Server and Endpoint Management
Fresno Endpoint Monitoring and Reporting Specialists

ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity.

Windows, UNIX, Solaris Remote Support Services
UNIX, Windows Consultancy in Yonkers, New York

If you are producing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your field of high-value expertise without the constant hassle of managing your business network. Through the use of automated server monitoring and by delivering online and in-person support as your business needs it, Progent represents an economical solution for supporting an IT network that features high availability, security, and performance. Progent's developer assistance services feature comprehensive network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, proactive network monitoring services, and Help Desk support.

Microsoft Certified Partner Network Consultation
San Francisco Bay Area Software Consultants

Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, skills, and dedication required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your company more complete technical solutions for your IT network.

Online Help for Microsoft System Center Operations Manager
Network Engineer for Comprehensive Event Management Denver, Colorado

Even if your company has a minimal network support group and a limited technology budget, your information system can still have the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the latest system management products for proactive monitoring and alerts, and cost-effective support programs such as a help desk service to keep your vital business applications and servers operating.

Remote Branch Office Information Technology Outsourcing
Integration Services

For large businesses, Progent can leverage internal IT staffs by providing world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branches in the San Francisco Bay Area, Progent can act as a seamless local extension of enterprise network management. Progentís enterprise support services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project planning, and world-class service for multi-site network environments powered by Enterprise Windows 2003. Progent can provide field engineers and specialists to help with a campus move or branch move, or a network architect to help with building or using an Internet Data Center or Hosting Facility.

ISA 2004 Network Consulting
ISA 2004 Technical Support Services

Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security designs for information systems with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small business plan and implement a configuration of ISA Server 2004 that meets your IT security needs without limiting your network.

Colocation Remote Support
Consultants in Sunnyvale, California

Progentís data center IT services are designed for companies with hardware located at IDCs or data center colo hosting facilities and requiring on-demand on-site help at the collocation site as well as off-site support from Microsoft and Cisco certified professionals. Progent offers a full array of Internet Data Centers and IDC and colo consulting services such as system architecture analysis, Windows and Linux server integration and maintenance, tech support for server and communications infrastructure, design and installation of zero-downtime configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server clustering systems.

Microsoft GP/Great Plains Specialists
Chesapeake Dynamics GP/Great Plains Technical Consultant

Progentís Microsoft certified consultants provide a range of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is simple to install and configure, and with its modular approach you are able to license only the capability you currently require, with the ability to add users and increase functionality in the future. Progentís Dynamics GP Software support experts can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.

Cisco RADIUS Security Computer Engineer
Napa, CA VPN Support and Help

Cisco's security and remote connectivity solutions for small to mid-size companies offer a complete array of manageable security hardware and software to let you safeguard your wired and wireless network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who can assist your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit most closely with your corporate objectives.


















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