Progent provides several essential kinds of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of trained Microsoft experts gives your customers easy access to a dependable support group with extensive experience delivering phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a key contributor to company productivity. Progent's goal is to resolve rather than simply report problems.

Additional Topics of Interest

Anti-Spam Information Technology Consulting
Antivirus Design and Installation in Sacramento

E-Mail Guard from Postini offers continually updated spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your organization is too small to purchase for a standard Postini license, you can still have access to Postiniís Perimeter Manager services via Progentís E-Mail Guard spam filtering and virus defense service program. Progentís certified e-mail protection professionals can show you how to create an email protection strategy that incorporates spam filtering and virus defense services and policies.

Android printing Online Support Services
Onsite Technical Support for Android and Office 365 integration in Los Angeles

Progent's seasoned group of network consultants and application specialists have extensive background delivering remote and onsite assistance for businesses of any size who need to incorporate Android phones and tablets into their information systems so that mobile clients can be productive from anywhere. Progent has the range of know-how to resolve network problems that span numerous vendors and that entail a mix of older and up-to-date information technology. Progent offers budget-friendly online expertise to help you with any stage of planning, configuring, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to handle particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic IT initiatives on schedule and on budget. Progent can help with local, cloud-centric, or hybrid networks and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or one-on-one training to show you how to manage and operate Android phones and tablets efficiently.

iPhone RADIUS Technical Support Services
Online Technical Support for iPhone Wi-Fi in Chicago, IL

Progent offers cost-effective online assistance to help you to plan, configure, and fix any aspect of your iOS and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide online and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the strategic value of your information system.

Windows Mobile 7 Consultants
Los Altos Expert Microsoft Certified Windows Mobile 7 Technology Professional

Progentís professionals offer experience in multiple disciplines relevant to mobile connectivity including system architecture, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and mobile software development. Progent's certified experts can save your organization time and expense by applying their wireless background to show you how to select and configure wireless connectivity technologies that make sense for your business. Progent can also optimize your network architecture so that mobile appliances work better.

Small Business IT Outsourcing Article
Article for IT Outsourcing Advantages in San Leandro, CA

Progentís IT outsourcing packages provide economical network support for medium-size companies. Whether it involves planning network architecture, creating an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or developing a web-based eCommerce application, outsourcing your network technical services can smooth out expenses and minimize risks, permitting IT service budgets to increase in a more linear and manageable manner than is feasible by assembling a large, knowledgeable internal IT staff. Progentís Outsourcing White Paper and flyers tell you how Progent can help you build a protected and highly available system foundation for your vital Windows-based applications including Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.

On-site Support for System Center Operations Manager
Server Monitoring Network Consultants

Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to preserving the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of all sizes can get a level of protection that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as economical service packages created to help your company to detect and fix a an array of IT network issues before they get big enough to disrupt your business.

Dynamics GP SmartList Technology Professional
Dynamics GP SmartList Consult in Rhode Island

Microsoft Dynamics GP software offers analytics and reporting capabilities that let you monitor all business processes, revenues and spending, and sales patterns with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can help you design reports that allow you to analyze your business more completely, turning uncooked data into valuable business information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce applications that work transparently with Microsoft Dynamics GP.

Exchange 2016 Mailbox migration Configuration
Milwaukee, Wisconsin Microsoft Certified Exchange 2016 Office 365 integration Information Technology Consulting

Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring HLB for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Irving, Texas Consultant for CISSP

Progent's CISSP qualified security experts, or Certified Information Systems Security Professionals, are consultant who have earned CISSP Certification as a result of rigorous study and thorough examination. CISSP Certification indicates mastery of an international standard for IT security. ANSI has given the CISSP status accreditation in the field of information security under ISO/IEC 17024. Areas of expertise covered within CISSP include Security Management Procedures, Security Architecture and Test Systems, Access Permission Systems, Software Development Security, Business Processes Security, Hardware Security, Cryptography, Telecommunications, Internet Security, and Disaster Recovery Planning.

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