Progent offers three essential kinds of Call Center support : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your customers convenient access to a reliable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive reputation as a solid contributor to business performance. Progent's target is to resolve rather than simply record problems.


Additional Topics of Interest

Microsoft Certified Partner MOM 2005 Support and Integration
Technical Support

Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progentís Microsoft and Cisco certified IT support experts. With Progent's affordably priced network support packages, small and midsize businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports Operations Manager to provide small business information systems world-class availability, protection, and performance.

SQL Server 2014 Virtual Machines Online Help
SQL Server 2014 In-memory ColumnStore Remote Support Services Anaheim

SQL Server 2014 includes major improvements in key areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services that include planning, deployment, administration, troubleshooting, and software development services to help businesses of any size to realize maximum business value from their SQL Server 2014 investment.

Technical Consultant for scom 2016 high availability
scom 2016 alert tuning Technical Consultant

Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum availability for critical workloads by providing unified, mixed-platform monitoring of IT resources installed throughout local datacenters and cloud environments. Progent's SCOM consulting group can provide world-class remote and onsite expertise to assist organizations of any size to design, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent can assist your company to migrate to SCOM 2016 from older releases or from other monitoring products, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to expand your SCOM 2016 environment to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.

Juniper SSG5 Router Security Team
Juniper SSG Series Router IT Services San Francisco

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

Microsoft Expert SBS Premium Add-on Online Consulting
Buffalo, New York Network Consultant

Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the basis for a powerful but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer consultant with hands-on experience designing and integrating cohesive, end-to-end business technology solutions. Progent's SBS Server professionals have an average of more than 10 years of experience supporting computer systems powered by Microsoft platforms. This expertise ensures you results in installing, managing, and maintaining network environments that include the Microsoft SBS Server suite of servers and productivity software.




Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT support staff, create an enterprise-wide security plan, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

ProSight Managed Cloud Backup Services Professionals
IT Consulting for ProSight DPS Hybrid Cloud Backup Services in Alabama

ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information.

Forefront Threat Management Gateway 2010 Integration
Microsoft Certified Support and Integration for Threat Management Gateway 2010

Microsoft Forefront Threat Management Gateway builds on the proven security technologies of ISA Server and offers a centrally administered Internet gateway that delivers a one-server solution for an array of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, permits customized reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft-certified engineers can assist your company to design and carry out test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Exchange Server, and SharePoint 2010; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

MS Virtual Server Administration Website Professionals
Microsoft Virtual Server Administration Engineer Watsonville, CA

Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and powered by software originally developed by Connectix, provides the power needed to carry out hardware reduction, software upgrade, and server isolation tasks through virtualization technology in an enterprise-ready computing network with advanced scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in software programming and piloting, migration from legacy line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to assess and deploy MS Virtual Server.

ISA 2006 Computer Engineer
Microsoft ISA Server 2006 Consultant Services

Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet resources while supporting enhanced efficiency by making these resources available to authorized remote users. Internet Security and Acceleration Server helps protect corporate applications, services, and information across all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can show you how to plan, install, set up, and support ISA Server 2006 on your network so your company achieves a smart and affordable combination of protection, convenience, and speed.

Consultant for ISA Server
ISA 2004 Computer Consultants in Kansas City, MO

Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security designs for IT networks with many locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small company plan and deploy an installation of ISA Server 2004 that meets your IT security requirements without limiting your productivity.

Monitoring and Reporting Outsourcing
System Center Operations Manager Network Consultants in SF Bay Area

Remote continuous monitoring, automated alarms, and actionable reports are vital to preserving the proper operation of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of all sizes can get a degree of network stability that was once limited to large enterprises. Progent offers several RMM options available as low-cost services created to assist your company to identify and resolve a an array of network problems before they can impact productivity.


















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