Progent offers three basic kinds of Help Desk support including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of certified Microsoft professionals offers your customers instant access to a dependable support group with extensive experience providing phone support and remote access repair for networks powered by Microsoft products. Progent's focus is on giving the support Help Desk a positive reputation as a key contributor to business productivity. Progent's goal is to fix and not merely report problems.

Additional Topics of Interest

XTML Expert Development
Web Parts Outsourced Programming in Newark

If you want to update your corporate web site, build internal websites for purposes such as human resources or worker education, design a powerful web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can supply talented and proven web developers. Progent's experts can also help you build and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless access, to support your web solutions.

Consultant Services for Email Data Leakage Prevention
Montana Services for Email Policy Management

Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

ASA and PIX Computer Consultants
South Carolina Support and Integration

Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX 500 or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

Troubleshooting for SCCM Distribution Point
SCCM Primary Site Online Consulting

Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings management, keeps track of network assets, guards against company data leakage, performs network health reporting, allows secure end-user self service, and offers a single control mechanism for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager consulting team and Microsoft Azure cloud integration specialists can assist your organization with any aspect of planning, installing, using and troubleshooting a SCCM deployment for local, cloud-based, or hybrid environments.

Expert CISSP Certified Security Group
CISSP Certified Security Consultant Madison, WI

Progent's CISSP qualified security consultants, or Certified Information Systems Security Professionals, are consultant who have been awarded CISSP Certification as a result of rigorous study and formal examination. CISSP qualification recognizes expertise in a worldwide standard for IT security. American National Standards Institute has given the CISSP credential accreditation in the field of IT security under ISO/IEC 17024. Fields of knowledge included within CISSP include Security Management Procedures, Security Design and Test Systems, Connection Permission Methodology, Software Development Security, Operations Security, Hardware Security, Encryption, Telecommunications, Network Security, and Business Continuity Planning.

Dynamics GP Accounting Setup and Support

Progent can help you plan and execute an efficient move to Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your analytics, take full advantage of Microsoft Office integration, and minimize business disruption by designing and executing a smart migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom business applications and eCommerce solutions that integrate seamlessly with Dynamics GP.

Cisco Help Desk Consulting
24x7 Call Center IT Consultants Baltimore, MD

The Help Desk Call Center service delivery model adopted by Progent gives small businesses an efficient alternative to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple engineering groups, optional 24x7 availability of urgent help, escalation capability to world-class engineers for solving the most complex problems, service consistency and dependability, prompt follow-up overseen by veteran service managers, a choice of easy-to-use techniques for initiating service tasks, plus excellent process visibility enabled by trouble ticket updates and accessible through a web-based portal.

Mac OS X Configuration Professionals
Vermont Mac OS X Troubleshooting Services

Progent offers nationwide remote help and consulting services for businesses who run Apple Mac environments or whose IT systems feature a mix of Apple Mac and Microsoft Windows technology. Progent's engineers can provide Apple Mac OS X users a variety of services including desktop assistance, upgrading to the latest edition of OS X from legacy versions of Mac OS X, plus expertise with Mac OS X applications. Progent can also help you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote technical support offers optimum leverage for your IT dollar by protecting client productivity and shortening the hours charged for network repair services. Sophisticated remote access tools and experienced technicians and consultants allow Progent to handle the majority of IT issues without squandering time and expense by going to your location. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of phone help and online access. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP qualified security professionals to help with the toughest system issues.

Expert Microsoft Certified Windows 2012 Integration Services
Microsoft Windows Server 2012 Support Outsourcing

Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, staff, develop a corporate-wide security strategy, automate IT administration, help with application development, and generate and validate a DR/BC plan.

Office Backstage IT Consulting
Microsoft Expert Excel Slicers Network Support Consultants

Progent's certified Office and Office 365 experts can help companies of any size to integrate Office desktop and Microsoft Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive solution that provides quick return on investment and enables improved business results. Progent can help you to interface Office or Office 365 apps with one another and with additional core Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server. Progent can also assist you to resolve compatibility problems between different versions of Office desktop and offers customized online training to individual users and teams.

Progent Small Company Network Security Consulting
Chicago, IL Progent Start-Up Company IT Outsourcing

Les Kent has a 25-year track record of successful network integration, business management, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a network designer, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and global enterprises.

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