Progent provides three essential kinds of Helpdesk services including Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your clients convenient access to a dependable technical group with years of experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on earning the support Help Desk a positive reputation as a solid contributor to business productivity. Progent's goal is to resolve rather than simply report problems.


Additional Topics of Interest

 UNIX Migration
Migration Consultant

Progent can assist your company to design and implement an efficient migration from a Sun Solaris-powered information environment to a network powered by Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your information and reduce business discontinuity by developing an efficient transition strategy that preserves your existing assets in Solaris software and technology. UNIX-to-Windows transition support expertise available from Progent include analysis of current environment, transition strategy and validation, Microsoft Exchange migration services, information and application migration, and processor and mass storage transition and economization.

Small Business Technology Support
Small Office Computer Outsourcing Consultants San Francisco Bay Area, San Jose Silicon Valley, California

For small organizations interested in Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.

Cisco Ethernet Switch Specialist
Cisco Ethernet Switch Computer Consulting in Boise, Idaho

Progent offers the services of Cisco switches consultants to provide seasoned network planning and troubleshooting services for business networks based on Cisco switching products. Cisco switches implement exceptional QoS to help make sure that data traffic is identified and ranked, and that congestion is avoided. Configuration of Quality of Service for a Cisco switch is dramatically simplified through auto-QoS, a feature that finds Cisco IP phones and automatically configures the switch for the appropriate sorting and egress queuing. This streamlines traffic prioritization and system throughput without requiring your IT department to implement a complicated switch configuration. Through the Cisco Catalyst switches for small and medium-sized businesses, Cisco enables customers to reap the full advantages of adding intelligent services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network environment highly able to handle real-time tasks, scalable to accommodate growth, safe enough to protect confidential information, and capable of classifying and controlling data flows. Progent’s Cisco-certified IT consultants can help you choose and install a Cisco Ethernet switch to optimize your system's throughput and reliability.

Security Group for Juniper VPN
Information systems Security Outsourcing for Juniper Firewalls

Progent's Juniper Networks experts can show you how to configure and manage Juniper NetScreen Firewalls and Juniper IPSec VPN products and NetScreen Security Manager software for Netscreen Firewalls. In addition to providing configuration services for Juniper Firewalls and Juniper VPN products, Progent's CISSP certified security consultants and CISM qualified consultants can show you how to develop a company-wide security strategy and build protection into your business operations.

IT Consultants for SBS 2008
Microsoft Small Business Server Consulting Services in Massachusetts

The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server 2008 requires an IT consultant with real-world expertise and extensive knowledge in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in Microsoft SBS 2008 and Microsoft SBS 2003. This experience ensures you success in deploying, managing, and servicing network solutions powered by the SBS line of servers and programs.

Consultant Services for Sun Solaris
Solaris Help and Support Point Richmond, CA

Progent's Sun Solaris platform support experts provide small and mid-size businesses and software developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience offers you a convenient single source to help you create and maintain a protected and reliable cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

Consulting for Sun Solaris
Sun Solaris Professionals in San Rafael, CA

Progent's Solaris platform support experts offer small and mid-size companies and developers assistance with managing and supporting Solaris environments that coexist with Microsoft-based technology. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience offers you an easy single source to show you how to build and maintain a secure and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining Windows with major variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

Security Organization for Symantec VPN
Symantec VelociRaptor Security Consultant

Progent's Symantec experts can assist you to support older versions of Symantec Firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor line or help you migrate to newer technology from Symantec or other vendors. Progent can also help you design and implement a comprehensive security plan that can incorporate Firewall/VPN devices and utilities, managed security and network defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for continuing network support, maintenance, education, and security expertise.

Microsoft Windows 2003 Active Directory Computer Consultant
Spokane, Washington Specialist

Microsoft Windows Enterprise Directory requires significant field experience to integrate efficiently across a large corporation. Progent’s Microsoft qualified consultants are experts in designing, integrating, and maintaining complex Microsoft Enterprise Active Directory installations. Progent’s areas of expertise with Microsoft Windows 2003 AD include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with legacy legacy software configuration objects in online AD systems, and fixing failed installations of AD and AD-associated applications.

Network Security Testing for ISSAP Certified
 ISSAP Certified Forensics Services Kansas City

Progent's ISSAP qualified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and extensive work with information security architecture. ISSAP consultants have in-depth knowledge of access control systems and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all aspects of architecture security.

SMB Technical Firms
Jacksonville, Florida Midsize Business Network Assessment

Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of documenting and organizing service activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.

Small Business Wireless Professionals
Wireless Access Point Consultant Los Angeles

Progent’s Wireless Consulting Services provide a convenient, economical way for small company computer systems to incorporate the cutting edge wireless network technology. Few small companies have internal IT groups with the resources to keep current on the fast-changing world of wireless products and services, and even fewer have the hands-on experience to see through the hyperbole and identify and integrate the best solutions for Wi-Fi wireless LAN (WLAN), mobile access, and small business wireless security. For 802.11 WiFi networks, Progent can show you how to design and deploy 802.11a, 802.11b and 802.11g compatible wireless connectivity appliances such as the Cisco Aironet wireless access point. Progent can also help configure an acceptable degree of 802.11x security. For wireless email and wireless Internet programs for mobile workers, Progent can help with handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs based on Microsoft Mobile operating systems with Activesync. Progent’s expertise with the Proxim Tsunami wireless bridge allows you to evaluate and implement building-to-building wireless access.

















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