Progent provides several basic kinds of Helpdesk support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts offers your customers convenient access to a reliable technical resource with extensive experience delivering phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Helpdesk a positive reputation as a key contributor to business performance. Progent's goal is to fix rather than simply report problems.


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The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate an IT professional's ability to design, implement, and maintain IS controls to mitigate risk. Progent offers the services of a CRISC-certified engineer to assist your company to create and carry out a business continuity or disaster recovery strategy that follows industry best practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.

Mac OS X and Windows Integration
Technical Support for Web Apps for Mac

Microsoft Office for Mac allows Mac users to receive the benefits of the world's most familiar business programs. Progent's Apple-certified Macintosh experts can help you configure Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows platforms and can provide service for networks that mix Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which intentionally limit collaboration between Apple Mac and Windows users.

CISSP Certified Expert 64-bit Computing Engineers
Las Vegas, NV Consultants for 64-bit Processing

Progentís Microsoft qualified consultants can help your organization to update your application servers and/or desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of migrating to 64-bit processing, design an affordable migration strategy that minimizes business disruptions, and deliver inexpensive, expert remote support to aid your company to configure 64-bit operating systems and applications on your existing hardware.

Remote Monitoring and Reporting Computer Consulting
Monitoring and Reporting Support and Help Lincoln, Nebraska

ZENO is Progentís network monitoring and reporting subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of all vital IP-based devices that constitute your network environment. When ZENO detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impair or take down IT system.

Professional for Windows Server Essentials Security
Windows Server Essentials Hyper-V Consulting Omaha, Nebraska

Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to transition from the older physical on-premises datacenter to the contemporary hybrid computing model that combines both local and virtualized cloud-hosted resources. Progent's consultants can provide budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management support so you can plan and execute a smooth move to Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. Progent can also provide ongoing consulting help, troubleshooting, and training.

Postini Support Services
Top Quality Technology Consulting in Winter Park, FL

E-Mail Guard is Progent's economical spam filtering and virus defense solution that offers small businesses enterprise-quality defense from spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-managed antispam and virus defense services that stop email attacks before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and control their e-mail systems, irrespective of server platform, hardware technology, or geographic location.

SCCM 2016 Asset Management Setup and Support
Support and Help for SCCM 2016 Intune Integration Baltimore, MD

Configuration Manager 2016 automates application and device deployment at scale, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid networks.

On-site Technical Support for Microsoft LCS Server Instant Messaging
Microsoft LCS Server Instant Messaging Professional in Mobile, AL

Microsoft Office Communications Server delivers IM and presence in a scalable, world-class package offering enhanced security, transparent compatibility with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers cost savings and improved business efficiencies, increased worker productivity, and better IP protection. MS Office Communications Server has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants offer online and on-premises support and mediation help for your Office Communications Server 2007 deployment and can assist you to assess the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out a smooth upgrade that will add business value to your IT system

Classes for Apple Motion
Urgent MOTU Digital Performer Classes Watsonville, CA

Progent's Mac consultants can support the creative facets of Macintosh computing by offering consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

SharePoint Server 2007 Integration
SPS 2010 Consulting

Progentís Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently connecting people, groups and information. Microsoft SharePoint provides a central location for your employees or clients to access, organize, share and manipulate relevant data, documents, and applications and to interact with other people. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge theyíve created in a manner that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can help you to manage your existing SharePoint ecosystem or migrate to the latest release of SharePoint Server or to SharePoint Online.

Support Services for Anti-Virus
Consulting Chicago, Illinois

E-Mail Guard by Postini offers continually upgraded spam and virus filtering, data filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a standard Postini license, you can still have access to Postiniís Perimeter Management technology via Progentís E-Mail Guard antispam and antivirus aggregation program. Progentís expert e-mail protection consultants can show you how to devise an email safety strategy that features anti-spam and anti-virus technologies and processes.


















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