Progent provides several basic types of Contact Center support including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your customers easy access to a reliable support group with extensive experience delivering phone support and remote access troubleshooting for IT systems powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a solid contributor to company productivity. Progent's target is to resolve and not simply record problems.


Additional Topics of Interest

Engineer for Capacity Planning Test Lab
Bandwidth Throttling Test Lab Professionals Yakima, WA

The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, developing cost-effective migration procedures, evaluating and optimizing performance, designing or validating business continuity strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients who lack adequate internal resources to configure proper pilot systems, the lab reduces capital costs and technical risk and helps keep vital IT initiatives on schedule.

Office SharePoint Server 2010 Online Troubleshooting
Support and Integration for SPS 2010 in Des Moines, IA

Progent's Microsoft-certified consultants can help you rationalize the business case for implementing SharePoint 2007, consult with you on the most sensible version of SharePoint Server for your application, provide setup and integration expertise, assist you to set up MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint 2007, develop a company-wide security plan that includes portal technology, and deliver maintenance and Help Desk support.

Server Monitoring Consultants
Server Monitoring Consultancy in New Orleans, LA

ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your business.

IT Consultant for UNIX with Windows
Information Technology Consulting

Progent can help your company to design and implement a smooth migration from a UNIX-based information environment to a network based on MS Windows and suited for supporting Microsoft's powerful office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you guard your data and reduce business disruption by developing an effective migration plan that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current environment, migration strategy and testing, Exchange migration support, information and application software transition, and server and mass storage transition and economization.

Specialist for Full Service Outsourcing
Network Support Outsourcing Specialist in Denver, CO

Progent is structured to provide comprehensive remote support for all technologies associated with small company IT networks and offers an array of strategic, on-demand services including a part-time Chief Information Officer to provide advanced IT design and negotiating capability, a Call Center for help desk services, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for critical initiatives like office moves oroperating system upgrades, connectivity consultants for designing high-performance and robust infrastructure, security specialists to verify data safety and compliance, disaster recovery experts to design and document business continuity strategies, and software programmers to create, enhance, or repair business application programs.

Firepower Services Setup and Support
ASA and PIX Firewall Engineer

Progent's Cisco-qualified CCIE network engineers can help you to maintain your existing PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services

Remote Troubleshooting for SharePoint Excel Services
SharePoint InfoPath Forms Services Support and Help

Progent's Microsoft consultants offer affordable remote technical support and programming services to help your business to design, implement, manage, and troubleshoot SharePoint 2010 environments that can feature web sites able to function as intranets, extranets, document management tools, blogs, data warehouses, business analytics, enterprise-wide search, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Visio. Progent can assist you to migrate from previous versions of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 environment.

Mac Penetration Testing IT Consultant
OS X Snow Leopard Security Remote Troubleshooting in Berkeley

Progent's certified security consultants can help you protect your Apple Mac environment through expert support offerings including performing security tests, recovery from virus and worm attacks, setting up firewalls, implementing safe remote and mobile access, installing automated software for protection against viruses, spam, and malware, and developing a comprehensive security plan adapted for the particular objectives of your business information system.

Microsoft and Apple Mac Desktop Network Support Companies
Desktop Design Consultants in Alameda, CA

Progent offers a broad array of cost-effective consulting and support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or online assistance for single computers or notebooks or work with you to design and implement a large-scale migration to new or updated OS software and applications. Progent can also provide consultants and technical workers to help your company to plan for and complete a company move or consolidation designed to cause minimal interruption to your business.

Hyper-V 2016 Management Specialist
Network Consultants Tracy, CA

Hyper-V 2016 incorporates key technologies first developed for and refined on Microsoft Azure, one of the world's largest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your critical applications, design an efficient network topology for a cloud-centric or hybrid installation, develop and carry out a non-disruptive upgrade plan, educate your IT management and technical support personnel, and provide as-needed consulting and debugging services to ensure that your Hyper-V 2016 solution delivers maximum business benefit.

Microsoft Windows Cluster Remote Troubleshooting
Boston, Massachusetts Clustered Server Outsourcing

Progent provides Windows Cluster Server assistance to help your organization utilize high availability server clusters that can deliver 24x7 operation. Windows cluster servers for zero-downtime systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By helping you plan fault-tolerant clustered server environments around Windows Clustered Server 2003, Progentís certified Windows consultants make sure that your fault-tolerant clustered servers are set up to optimize the competitive advantage of your IT system.

Problem Escalation Through Teamwork Computer Support Consultants
Best Problem Escalation Through Teamwork Small Business Network Consulting Firms Chicago, Illinois

Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, in the trenches of network service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.

Microsoft Certified Partner Engineers for Azure and Cisco AnyConnect
Milwaukee, Wisconsin Azure and Android integration Technology Professional

Progent's consultants can assist you with any aspect of Azure cloud migration such as needs analysis, readiness assessment, solution design, pre-production testing, deployment, automated administration, performance optimization, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can help your IT staff to set up and debug firewall appliances and VPN tunnels so your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also assist you to create a hybrid cloud environment that transparently combines physical datacenters with Azure services.

Operations Manager Consulting Services
MOM 2007 Technical Consultant

Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.


















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