Help Desk Consulting and Support Overview of Progent's Help Desk Call Center Expertise
Progent provides several essential kinds of Helpdesk support : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals offers your customers convenient access to a reliable technical resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's focus is on giving the support Help Desk a respected reputation as a solid contributor to company productivity. Progent's target is to fix and not merely report problems.
Progent's Cisco-certified network consultants can help you create an economical, high availability Internet connection architecture that can achieve 24x7 Internet connectivity via a broad array of fault tolerant Internet network products and services including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to show you how to apply the latest techniques for high availability Internet connectivity to build an economical, fully redundant Internet network with automatic failover and other features to deliver non-stop Internet access.
Progent’s Cisco-certified network experts can provide consulting for Cisco routers that includes configuration and maintenance services plus experienced Cisco IOS software help. Progent's services for Cisco routers include design help for redundancy, automatic fail-through, and redundant power for better fault tolerance and system uptime. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and off-site telecommuters to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are built to offer a cost-effective, integrated e-business platform for small and midsize businesses. They provide versatility and manageability to handle complicated e-business demands, such as seamless data/voice/video/fax integration, high-performance broadband Internet access, and comprehensive security solutions. Cisco 2600 Routers are a family of modular multiservice access routers for branch offices, offering versatile LAN and WAN configurations, a variety security settings, and a range of high performance processors. The Cisco 3700 Router Series is a line of modular, multiservice connection platforms for medium and large-sized offices. With over 70 available interface options, the Cisco 3700 family delivers solutions for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
VMware Virtual Server is a free virtualization package that runs on Linux and Windows Servers. VMware Server allows IT departments to segment a single server into multiple virtual machines and to begin realizing the advantages of virtualization with minimal monetary outlay. VMware Server is a robust yet simple to use solution for users new to server virtualization techniques and is powered by VMware’s time-tested technology. VMware Server is ideal for developers, workgroups, and satellite offices who wish to facilitate application development, test software in economical virtual machines, re-host legacy operating systems, and save time in server provisioning. Progent's experienced virtual server engineers can assist you with VMware Server, VMware GSX Server, and VMware VirtualCenter so your business can take advantage of VMware server optimization.
Progent’s IT outsourcing packages offer affordable computer consulting for small organizations. Whether it includes designing system infrastructure, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building a web-based business application, outsourcing your network technical services can reduce costs and minimize uncertainties, permitting IT support budgets to grow in a more linear and manageable manner than is feasible by assembling a bulky, knowledgeable in-house network support staff. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a secure and robust system architecture for your vital business software based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Office 2000.
Progent offers voice services from AT&T, Broadwing, and Speakeasy. Voice communications services available through Progent include long distance, toll-free, local, teleconference and web meeting, VoIP, and wireless. Progent can also help you to incorporate voice services into your IT environment and your operations processes so that your company receives all the advantages of the exciting fusion of voice and data technology. Progent can deliver a full range of Voice over IP consulting services to give your company a competitive edge and a seamless growth path as technology evolves.
NextWeb offers business class fixed wireless data services that can be set up in days instead of weeks. NextWeb offers a variety of wireless data transports such as NextWeb wireless Super-T, wireless T3, and special occasion wireless broadband access. Progent has an agent relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate NextWeb wireless broadband services to create a world-class, integrated communications network on a down-to-earth budget.
AT&T represents the merger of SBC, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 ISP and offers a broad range of data services including SBC DSL, T1, and ISDN for broadband data and SBC Bonded T1, Frame Relay, and ATM for enterprise customers. SBC IP Flexible Reach uses AT&T Voice over IP technology for multi-site organizations to unify PBX activity. Progent has an agency agreement with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate AT&T data and voice services to build a world-class, integrated communications solution on a realistic budget.
Progent's Microsoft-certified support staff offers computer troubleshooting and information technology expertise for Microsoft Operations Manager and for the growing line of Application Management Packs that bring the power of MOM to a broad range of vital services. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to give small to mid-size information systems ultra-high availability, security and speed. Progent can show you how to take full advantage of MOM by providing requirements analysis, installation, setup, customization, technical support, Help Desk outsourcing, security planning, and administration. With more than five years of background with the NetIQ platform upon which MOM is based, Progent's IT consulting experts can offer small companies enterprise-class expertise with MOM.
Progent is a Registered Cisco Partner offering on-staff Cisco-qualified consultants ready to help you to install or troubleshoot Cisco-based networking solutions. Being a Certified Partner for Cisco Systems, Progent can provide the services of Progent's on-staff CCIE-certified specialists who have experience in designing, implementing and repairing network environments powered by Cisco technology. Since Progent is also a Microsoft Gold Partner and provides world-class help for a broad variety of commercial software, Progent can show you how to assist you to develop end-to-end information technology solutions that optimize the business value of your information system. Cisco's industry-leading line of connectivity products supported by Progent includes PIX and ASA family firewalls, secure high-bandwidth and multi-function routers, Aironet 1130AG Series and 1230AG Series wireless access points, wired and wireless voice over IP solutions, Cisco Catalyst switches, as well as security and VPN products.
