Progent provides three essential types of Helpdesk services including Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of authorized Microsoft and Cisco professionals offers your customers convenient access to a dependable technical resource with years of experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve and not merely record problems.


Additional Topics of Interest

Professionals for CIO
CIO Network Consultants Oklahoma

Progent can provide small businesses with an IT management professional who can act as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy sensible technology to enhance business processes so they align more closely with your corporate goals. Your business can develop and implement a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer.

IT Consultants for VMM 2016 Console
SCVMM 2016 and Windows Server 2016 IT Services Oakland

Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is intended to offer a unified mechanism for configuring and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with any aspect of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, develop processes for creating and deploying VMs and hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

SCCM 2016 Mobile Application Management Onsite Technical Support
SCCM 2016 Cloud Management Gateway Computer Engineer Rochester

System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes compliance settings control, inventories network resources, guards against company data leakage, provides health monitoring, allows safe self service, and offers a common point of control for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

Progent Start-Up Company Small Business Computer Consulting Companies
Contra Costa County Progent Start-Up Company Troubleshooting

Les Kent has a 25-year track record of successful technology integration, business management, sales, and operations. He has shown a talent for creating elegant information technology solutions in his roles as as a network architect, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and global corporations.

Mid-size Business Computer Network Consultant
On-Call Services Soquel, CA

Progent provides technical services for medium size companies with 100 to 250 network clients. The mid-size company or office has typically been an underserved part of the market for network support expertise. The cost structures and support delivery practices of major outside service organizations make them excessively costly for the ordinary mid-size company or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an information network whose complexity and sophistication are frequently comparable to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and 24x7 server monitoring, dramatically reduces the network support expenses of a small-medium business while offering the small company with big-company service from professional, world-class experts with background in a broad array of small business technologies. If your medium size organization or small business is looking for levels of network support appropriate by a mid-size office without budgeting big-company costs, contact Progent.

SQL Server Analysis Services Remote Troubleshooting
SQL Server 2012 Migration Engineer in Anaheim

Progent offers the support of certified consultants as well as experienced software developers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified security professionals to help you to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up test environments at your site or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure a cost-effective and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

Microsoft Exchange 2010 Upgrade Consult
New Hampshire Microsoft Experts Exchange Server 2010 Upgrade Engineer

Progent offers expert support for every step of your Microsoft Exchange Server 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, cost estimates of new software and equipment needed, suggested sourcing, pilot verification at customer site or at Progent's testing facility, managing transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for client's IT group and end users.

UNIX Consulting Services
UNIX Services

Progent's Sun Solaris family consulting services provide small companies and software developers help with administering and supporting Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of expertise offers you a convenient one-stop consulting firm to help you build and maintain a protected and reliable mixed-platform connectivity and communications solution that supports Solaris and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

SQL Server 2000 Computer Consultant
SQL Server Business Intelligence Support in Norfolk, VA

Progentís Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid development of enterprise-class business programs that offer your company a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you migrate from older versions of SQL Server to Microsoft SQL Server 2005.

Exchange 2010 Integration Support and Integration
Engineer in Hayward, CA

Progent's Microsoft Gold-certified consulting experts can assist you to assess the benefits of Exchange Server 2010 for your business and can help your IT staff to plan and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer quick payback by increasing your workers' efficiency, lowering the expense of hardware and support, simplifying administration, and consolidating your key communications platforms.

Help and Support for Mac Networking
iPad Infrastructure Engineer

Progent's Mac networking consultants can help you with a broad array of system foundation areas such as network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless networking. For business networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the knowledge and size to handle the challenge of planning, configuring, and maintaining a network infrastructure that is reliable, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also provide skilled experts to help you with Cisco routers and switches.

Juniper SSG320M Router Security Companies
Juniper SSG350M Router Network Intrusion Penetration Testing in Utah

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

Enterprise Windows 2000 Information Technology Consulting Firm
Network Outsource for Network Architecture El Paso, TX

For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-qualified IT support experts and authorized Cisco system consultants can provide a variety of network consulting services such as project planning, Sarbanes Oxley compliance, office relocations, enterprise security, system design, on-site or phone-based emergency support, and technical support for co-location hosting facilities. A Progent network consultant can help you design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft certified consultants can help large corporations plan, integrate and support major rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progentís CCIE and CCNP consultants can help you deploy Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.

Microsoft Expert Dynamics GP Integration Support
Dynamics GP Power BI Configuration Hillsboro, OR

Dynamics GP can help you grow and manage your company better by offering deep access to decision-driving data and a rapid ROI. Microsoft Dynamics GP confers important business benefits including its ability to expand the reach of your organization, manage your financials, automate financial processes, unify procedures throughout your company, refine inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can offer expert Dynamics GP/Great Plains consultants to make sure you derive all the benefits of your Dynamics GP/Great Plains software.


















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