Progent's Network Contact Center Outsourcing Services for PC desktop support are intended specifically for small organizations who require fast access to a Help Desk Service Center with expert telephone support and effective escalation capability but who have to operate within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Applications Recommendation and Deployment.


Additional Topics of Interest

Firewall Consulting
Cisco ASA 5500 Firewall Upgrade Remote Consulting Utah

Progent's Cisco certified network infrastructure consultants can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

Microsoft Windows 2003 Integration Support
Windows Server 2003 Engineer

Progent's certified Windows Server 2003 consultants can provide network support and IT consulting for the entire family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows 2003 migration, configuration, update, and maintenance services include network planning, deployment, project management, on-site and remote technical support and repair, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.

Apple iPad Computer Consulting
Apple Mac Online Help in Mesa

Progent's consultants offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone integration and Apple iPad management, or migrating to iCloud. For business networks based exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is available, secure, fast and aligned with your company's business goals.

SharePoint 2013 eDiscovery Center Technology Consulting Services
Akron, OH SharePoint 2013 Professionals

Progent has been providing SharePoint consulting services since the initial SharePoint product was published more than a a dozen years, and Progent has the breadth and depth of technical knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine whether an on-premises, online or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in specific jobs associated with your SharePoint 2013 deployment.

Exchange 2007 Professionals
Consultant Services for Microsoft Exchange

Progent's Microsoft certified support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent has the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design services include assistance with the integration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

Polycom OTX Telepresence Engineer
Danville, CA Services

Progent offers the support of a veteran consultant with extensive experience installing, managing, and upgrading video conferencing platforms from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT management team, your Internet Service Provider, and your telepresence platform vendor to help your company maximize the strategic value of your telepresence ecosystem.

Windows Server 2000 Upgrade Help
Bay Area Windows 2000 Server Online Technical Support

Progent's Microsoft-certified Windows Server 2000 consultants can provide network help and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, update, and troubleshooting services include network planning, installation, project management, on-site and off-site support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

Linux Online Server Setup
Linux Remote Professionals Rochester, New York

Progent offers nationwide urgent phone support and consulting services for businesses who run networks based on variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Online technical support offers maximum leverage for your IT dollar by extending client efficiency and shortening the hours billed for computer repair services. Advanced online support technology and skilled service specialists and engineers allow Progent to solve the majority of network problems without squandering time and expense by going to your site. In most of cases your network issues can be remediated over the phone or through a combination of phone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security specialists to help you with the most challenging system problems.

Windows Application Management Professionals
Toledo Consultancy for XenApp Windows Application Delivery

Progent's Citrix consultants can help your business to plan, deploy, manage, and support a virtual application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network for delivering server-side and client-side applications, and Progent's datacenter support experts can help you to administer and support an off-site datacenter that features high uptime, advanced protection, and fast recovery.


















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