Progent's Network Contact Center Outsourcing Services for PC desktop support are designed specifically for small businesses who need fast availability of a Help Desk Call Center with professional phone support and full escalation options but who must operate within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, System Evaluation, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Recommendation and Integration.


Additional Topics of Interest

Engineers for School District Exchange
Local Government Cisco Professionals in Fremont, CA

Progent has a long background providing a full-spectrum of remote network consulting and urgent repair services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in providing expert remote IT consulting and has delivered network solutions to clients in every state. Online support saves travel expenses and resolves issues more quickly than on-premises service calls.

Program Development
Los Altos Specialist

For assistance creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or for the Web, Progentís team of programmers, database architects, and software project managers can help ensure you get the project completed on schedule and within your budget. Progent's experienced software programmers offer cost-effective and efficient remote help for projects as small as creating VBA scripts for Excel or as large as developing line-of-business database applications based on SQL Server or Oracle.

Database Administration Professional
Top Ranked RDBMS Computer Consultants in California

Progent's Microsoft-certified database developers offer businesses of any size online support for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting support available from Progent include software installation and integration, application architecture and coding, administration support, replication and synchronization strategies, capacity planning, performance tuning, migration, security and compliance, backup/restore options, problem solving, and webinar training.

Microsoft Gold Certified Partner High-Availability Failover Clustered Servers Online Support Services
Consultant for Microsoft Windows 2003 Cluster Server San Francisco Bay Area

Progent offers Windows 2003 Cluster Server assistance to help your organization deploy high availability server clusters that can provide 100% operation. Windows cluster servers for non-stop systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Server Cluster. By showing you how too plan non-stop server clustering environments around Windows Clustered Server 2003, Progentís certified Windows professionals make sure that your high availability clustered servers are configured to optimize the strategic advantage of your IT network.

Microsoft Windows 7 Upgrade Repairing
Setup and Support

Progent's Microsoft certified engineers can provide remote and on-premises consulting expertise to help you to administer, maintain, and troubleshoot computers powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, backup and restore, remote connectivity, mobile device management, wireless network design, and 24x7 network monitoring and alerts.

Dynamics GP eConnect Consultants
Professionals for Dynamics GP Visual Studio in Orange, CA

Progent's expert solution designers and software developers can help your company to build enhancements to Microsoft Dynamics GP that support the special needs of your business without losing the benefits of seamless Windows integration. Progent can also offer help with a selection of development tools that can be utilized to create integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

Support Outsourcing for Microsoft Exchange Upgrade
Exchange 2003 Server Migration Consulting Alameda, California

Progent's Microsoft qualified engineers offer expert consulting for major deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-location Exchange Server 2007 rollouts or updates and can supply local personnel to help enterprises with installations of Exchange Server 2007 in the San Francisco Bay Area or any region covered by Progent's consultants.

Microsoft Certified MS SQL Integration
SQL Server 2008 Network Consultants

Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to network users, reducing the complexity of creating, integrating, administering, and using company data and database programs on platforms ranging from handheld devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on experience and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

Microsoft Hyper-V 3.0 Virtual Server Online Support Services
North Carolina Specialists for Hyper-V 3.0 Virtual Server

Widows Server 2012 R2 Hyper-V improves virtualization in critical areas including secure multitenancy, flexible infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to install and manage virtual servers to cut network costs and improve availability.

wireless VoIP phone integration Computer Consultant
wireless IP phone integration Online Troubleshooting San Antonio, TX

Cisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are on the move within campus, hospitality, retail or other venues where IT management requires portable phones that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device style of mobile communications. Successful integration of Cisco's wireless VoIP phones usually requires that you configure and fine tune many key pieces of your Wi-Fi infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants can provide remote and onsite support to help you create and maintain a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

Linux Remote Consultancy
Linux Online Outsourcing

Progent offers nationwide online phone support and consulting services for companies that run environments based on variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Remote IT help provides maximum leverage for your information technology budget by extending client efficiency and shortening the time charged for computer repair services. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your location. In the vast majority of cases your network problems can be dealt with over the phone or via a combination of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM qualified security professionals to help you with the toughest system issues.

SQL Server 2012 Performance Tuning Support Outsourcing
Consulting Services for SQL Server 2012 Performance Tuning in Colorado

Progent can provide the support of Microsoft-certified consultants and seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery specialists, and certified data security professionals to help you to assess the likely advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.

Email Security and Virus Protection Small Business IT Consulting Firms
Dublin, CA Microsoft Exchange and Outlook Computer Network Companies

Progent's Microsoft-certified consultants have 20 years of background providing electronic messaging and integrated email/telephony solutions for businesses in Northern California and nationwide. Progent offers affordable Exchange Server consulting services to strengthen email security and virus defense, achieve high availability email, and facilitate remote and mobile email access. Progentís Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT server or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

Windows, UNIX, Solaris Online Support Services
Consultants for Windows and Solaris Woodside, CA

Progent can help your company to design and implement a smooth transition from a UNIX-powered information environment to a network based on Windows and capable of supporting Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your information and reduce business discontinuity by designing an effective migration plan that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of existing environment, transition planning and validation, Microsoft Exchange migration services, data and application software porting, and server and mass storage transition and consolidation.


















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