Progent's Computer Call Center Outsourcing Support Services for desktop support are designed especially for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and effective escalation capability but who must operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Phone Support, Secure Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.

Additional Topics of Interest

VPN Setup and Support
New Jersey VPN Integration Services

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Ciscoís security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to evolve with your changing business requirements. Progentís Cisco-certified network consultants are familiar with Ciscoís complete family of hardware and software aimed at eliminating information theft, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, permissions, and tracking from an easy-to-use Web interface.

Nexus MPLS Online Help
Nexus Switch Latency Remote Support Services in Mesa, Arizona

Nexus series switches are engineered to provide the performance, scale, dependability, cloud readiness, capacity, data protection and ease of management required to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants can provide online and on-premises support services to assist your IT staff to design an efficient network topology, build pilot systems to confirm your network design, install and configure Nexus switches, define and implement appropriate policies, perform security vulnerability tests, configure proactive monitoring and alert systems, fully utilize resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the advanced fault-tolerant capabilities available for Nexus switches. Progent's consultants can also help your business to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.

Microsoft Gold Partner Support Outsourcing Services
Santa Cruz, CA Microsoft Certified Gold Partner Online Support Services

Progent is a Microsoft Gold Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Gold Certified Partners are the most successful Microsoft Business Partners who receive the highest client satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the level of Microsoft Gold Partner benefits Progent's customers by allowing Progent to provide your company more complete solutions for your IT network.

County Government Cisco Consulting
Consultants for Small Government in Solano County

Progent has a long background providing a full-spectrum of remote network consulting and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert remote network consulting and has provided IT support to organizations in every state. Online support eliminates travel costs and solves issues faster than on-premises service calls.

Technology Professional for Web Application Security Evaluation
Network Security Evaluation Consultants

Progent has created special security service bundles intended to provide larger institutions an impartial and comprehensive security audit from a team of qualified security engineers. All Progent's network security assessment bundles feature a collection of services like network scans from within and from outside your corporate security perimeter, professional analysis of results by certified security consultants, production of a report explaining the results, plus an interactive concise executive outbrief and an extensive interactive outbrief for in-house network administrators.

Remote Troubleshooting for Exchange 2003 Upgrade
Remote Consulting

Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting services include assistance with the configuration of third-party add-ons to Exchange Server 2003 that are in keeping with your business goals.

Network Security Testing for GIAC
Anchorage, Alaska Network Intrusion Detection Secure

GIAC was founded in 1999 to validate the skill of information technology security experts. GIAC accreditations are recognized by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security disciplines covered under GIAC accreditation such as auditing network security mechanisms, event handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

Network Architect Firms for Progent Startup Business
IT Outsourcing Firms for Progent Small Enterprise

Les Kent has a 25-year track record of effective technology integration, executive administration, marketing, and operations. He has shown a talent for creating elegant information technology solutions during his time as as a system architect, application developer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global corporations.

SharePoint Excel Services Specialists
SharePoint InfoPath Forms Services Professional

Progent's Microsoft engineers can provide affordable online support and programming services to help you to design, implement, administer, and maintain Microsoft SharePoint 2010 installations that can involve web pages that can function as intranets, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's popular office productivity applications like Office Excel, Word, Outlook, and Visio. Progent can assist you to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 solution.

Nagios Setup and Support
Top Linux Network Monitoring Consultant Services

Network monitoring commonly entails observing a system's resource usage in order to identify throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux and can be used to observe mixed-platform environments where UNIX and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's Linux support professionals provide small businesses and developers help with managing and servicing UNIX and Linux systems that work with Windows-based technology.

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