Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed specifically for small businesses who need immediate availability of a Help Desk Service Center with professional phone support and full escalation capability but who must work within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.


Additional Topics of Interest

Microsoft Certified SQL Server Development Firms
MSSQL Online Consulting in Pittsburgh, PA

Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals as well as to network users, reducing the difficulty of designing, deploying, managing, and using company information and database applications on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in planning and deploying data-driven, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

Cisco VoIP Technical Consulting
Cisco Certified CCIE Network Installations in Ohio

Cisco's latest connectivity products and tools enable a new generation of data center design that allows ongoing enhancements in server, disk, network infrastructure, and application solutions in a maintainable and economical manner. Progent can assist you to identify and implement Cisco's connectivity and security technology to create a firm architecture for your data center and to streamline your data center functionality in critical areas including processor and disk utilization, comprehensive protection, server proliferation, regulatory issues, and disaster recovery.

Remote Support Services for Microsoft Dynamics NAV
Custom Microsoft Dynamics Development Tech Support

Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your unique company needs. Progentís Microsoft-certified consultants provide expertise in Microsoft Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides expert e-Commerce consulting services for secure, company-wide resource sharing as well as interfacing with CRM applications.

Consultant for Ubuntu Linux
Mandrake Linux Consulting Services Madison, WI

Progent's Linux consulting services offer small companies and software developers help with administering and maintaining Linux computers that coexist with Microsoft-powered technology. Progent can give your business contact with Linux consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of experience offers you an easy one-stop source to help you create and maintain a protected and robust cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

Cisco SIP phones Support
SPA500 Series IP Phone Online Support Garland

Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the heart of Cisco's communications and collaboration platform. Cisco Unified CM and Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with apps that include Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can help with any facet of CUCM support and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server failover solutions for survivability, and integration with Microsoft Exchange Server.

Small Office Computer Consultants for Microsoft Windows 7 Upgrade
Consulting for Windows 7 Wireless New York, NY

Progent's certified consultants can provide remote and onsite consulting services to assist your company to manage, maintain, and repair PCs based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, disaster recovery, online access, mobile device integration, wireless network design, and 24x7 system monitoring and alerts.

Citrix XenApp Datacenter Consulting Services
Citrix XenApp Datacenter Computer Consultant in Wichita

Progent's Citrix experts can assist your business to design, deploy, manage, and support a virtualized application delivery and management system based on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can assist you to manage and maintain a remote datacenter that features high availability, advanced security, and fast disaster recovery.

ISA 2004 Enterprise Edition Server Setup and Support
ISA Server Consultant Services

Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information protection needs without overly limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

Anti-Spam Installation support
Anti-Virus Technology Consulting Services

Email Guard by Postini provides continually updated spam and virus filtering, content filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and support firm. If your company is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Management services via Progentís E-Mail Guard anti-spam and anti-virus aggregation program. Progentís certified e-mail security professionals can show you how to create an email security plan that features anti-spam and anti-virus technologies and policies.

On-site Technical Support for ISA Server 2006
ISA 2006 IT Services in Scottsdale, AZ

ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching platform for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's certified ISA Server support professionals can help you plan, rationalize, test, implement, customize and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.

Windows 8.1 Backup and Restore Troubleshooting
Arnold, CA Network Support

Progent's engineers can provide a variety of consulting services to help companies of all sizes to deploy, administer, and troubleshoot networks that incorporate desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up test environments to assess Windows 8.1 and plan and implement Windows 8.1 deployment projects based on leading practices.


















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