Progent's Network Contact Center Outsourcing Support Services for desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Call Center with expert phone support and full escalation capability but who have to operate within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.


Additional Topics of Interest

Consultant Price Security Consulting Services
Consulting Hourly Price Upgrading in Burlingame

Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for fast fixes so you won't be forced to allow less critical problems to fester.

Microsoft Windows Technical Consulting
Microsoft Office System Consultancy Services Charlotte, North Carolina

Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

Azure hybrid cloud solutions Specialists
Napa, CA Development Group for Microsoft Azure cloud integration

Progent can assist small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure you avoid the common mistakes small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.

ASA 5500-X Firewall with Firepower Online Troubleshooting
Integration Services in Massachusetts

Progentís Cisco-qualified network consultants provide experienced PIX Firewall support services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a sensible level of protection, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management tools. Progentís network consultants can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Cisco IP Video phones Onsite Technical Support
Cisco VoIP Professional San Rafael, CA

Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express (CME) provide a modern IP-PBX solution by integrating tightly with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can assist with any facet of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE networking support, creating UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

Microsoft ISA 2004 Server Professionals
Microsoft Firewall Technology Consulting Services

Progent's certified Internet Security and Acceleration Server consulting experts have long backgrounds developing Microsoft ISA Server-based security installations for information systems with multiple offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

Online Troubleshooting for Microsoft Exchange
Support and Setup for Exchange 2000 Server Norfolk, Virginia

Years of experience with Microsoft's Exchange products has made Progent among the most knowledgeable IT support firms in California for configuring messaging systems based on Exchange 2000 Server. Progent is skilled in helping small businesses derive all the advantages of Microsoft Exchange Server under common scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.

Server Consultants for Microsoft Office
System Consulting for Microsoft Office XP Sunnyvale, CA

Progentís IT outsourcing services offer economical network support for small companies. Whether it includes planning network architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating an on-line business solution, outsourcing your IT engineering services can contain expenses and minimize uncertainties, permitting network support expenses to grow in a more linear and manageable fashion than is feasible by building up a large, all-purpose in-house network support staff. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust network architecture for your vital business software powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

Microsoft Certified Gold Partner Maintenance
Microsoft Gold Certified Troubleshooters Garland, TX

Progent is a Microsoft Gold Partner and has earned special competencies such as Information Worker Solutions. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who earn the top customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Gold Partner benefits Progent's customers by allowing Progent to provide your business more complete solutions for your IT network.

Cisco Help Desk Configuration
Help Desk Process Technology Consulting Services

Progent's Computer Call Center Outsourcing Services for PC desktop technical support are intended specifically for small businesses who need fast availability of a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.

Linux RedHat Phone-based Consult
Technology Professional in Chesapeake, VA

Progent provides nationwide urgent phone support and consulting services for companies that operate networks powered by versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum return for your IT budget by protecting client productivity and shortening the hours charged for computer repair services. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by going to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most difficult system problems.


















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