Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop support are designed especially for small businesses who require immediate access to a Help Desk Call Center with expert phone support and full escalation options but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.


Additional Topics of Interest

VMware VCDX-NV certified Services
Professionals for VMware vCloud Director vCD Rhode Island

VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to design, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.

Support Outsourcing Services for Microsoft Solutions Framework Project Methodology
Consultant Services

Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a consultant with proven approaches for using technical knowledge to repair actual network problems efficiently.

Consultancy for Dynamics GP SmartList Designer
Mountain View, CA Dynamics GP Customization Professional

Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that allow you to track all operations, sales and expenses, and market trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can enable you to create reports that let you understand your business more completely, converting raw data into valuable management information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce applications that work transparently with Dynamics GP/Great Plains.

Exchange 2016 Upgrade Technical Support
Tracy, CA Support and Setup for Exchange Server 2016 Upgrade

Progent can help your business in all facets of your migration to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Solutions Provider for Progent's Management
Progent's Management Team Small Business IT Consultant Fort Wayne, IN

Progent's management team consists of seasoned professionals with years of experience delivering computer consulting services, troubleshooting, and long-term information system planning to businesses ranging from small offices to global enterprises. Great service calls for great personnel, and Progent has assembled a management staff able to provide customers with the top service value in the industry.

Microsoft Operations Manager 2000 Onsite Technical Support
Garland, TX Remote Technical Support for MOM 2005

Progent's Microsoft certified consulting experts have over 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite technical support to help you to remediate serious issues detected by SCOM 2012.

Network Management Small Office IT Consultants
Cisco Network Management Software Recovery Toledo

Progent's Cisco-certified network management consultants can show you how to use Cisco's management utilities along with a selection of specialized third-party applications to build a complete network management strategy to keep your environment running smoothly, conserve expensive resources, protect your data, revive rapidly from device failure or deliberate assaults, and enable you to expand or reassign valuable resources sensibly and affordably as your business grows.

SCCM 2007 Mobile Device Management Technical Consultant
Remote Troubleshooting for Microsoft Configuration Manager 2007 in Santa Clara County

Progent can assist you to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve security and compliance, and increase worker output by making sure that critical applications are always up to date, tracking product licenses, and monitoring usage patterns to help you make smart buying decisions. When you are set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and implement an efficient move to SCCM 2012.

Small Office Design
Small Business Computer Network Companies

Progent provide organizations of any size enterprise-class IT remote or in-person consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco qualified network consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

Technical Support for ISA 2006
Onsite Technical Support

Application Publishing with ISA Server 2006 provides more protection of intranet applications while enabling increased productivity by making these resources available to authorized remote users. Internet Security and Acceleration Server 2006 can guard business applications, services, and information throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can show you how to plan, install, set up, and maintain ISA Server on your network so your company achieves a highly functional and affordable combination of protection, convenience, and performance.

Mobile Laptop Information Technology Outsourcing
Notebook VPN Small Business Outsourcing IT

Progent's remote connectivity and smartphone synchronization experts can assist you to plan and configure secure access solutions for remote desktop PCs, notebooks, and smartphones so they integrate tightly with your information network, allowing your business to optimize the efficiency of your remote workforce.

Microsoft Lync Server Consultancy
Microsoft Lync Presence Services in Redwood Shores, CA

Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP hardware and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.

Services for Solaris with Windows
Online Support for Windows and Solaris Novato

Progent can assist you to design and execute a smooth transition from a UNIX-based information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's popular office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can assist you to preserve your data and minimize productivity discontinuity by designing an efficient transition plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, transition strategy and validation, Exchange migration expertise, data and application software migration, and processor and media migration and consolidation.


















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