Progent's Microsoft certified Consultants provide three service programs to help mid-size and large companies develop a cost-effective and successful in-house Network Support Helpdesk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help organizations analyze the various top level Help Desk application programs on the market and decide what packages might be too expensive, miss critical functions, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk team for occasional projects or to substitute for absent or incapacitated personnel.


Additional Topics of Interest

Juniper J2320 Router Security Certification
Juniper J6350 Router Intrusion Detection in Norfolk, Virginia

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

Case Studies for Microsoft Operations Manager
Case Studies

Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend reports sent by MOM, Progent can now anticipate network issues before they grow to be critical enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, security and performance.

Exchange Server 2003 Upgrade IT Consulting
Exchange 2003 Server Upgrade Campbell, CA

Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

SMS Server 2003 Migration Configuration
Global SMS Migration Support Outsourcing

Progentís Microsoft certified consultants provide small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important applications rapidly and automatically to appropriate workers, reduce product costs and adhere to licensing agreements by determining patterns of usage, improve Windows protection by improving your knowledge of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational expenses by fully exploiting the management capabilities incorporated into Windows. Progentís SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including software and hardware inventory.

Small Office Server Integrators
Small Office Computer Consultancy Company in Emeryville, California

Progent's Microsoft and Cisco certified network engineers can provide expert help with a broad range of technologies and can deliver that assistance online nationwide or in person in select cities throughout the country and anywhere in California. Progent offers online help for information systems powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a mix of Microsoft Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for complex network issues, plus the assistance of CISSP and CISM-accredited security engineers to assist with high-level security planning and troubleshooting. Progent has provided online troubleshooting to companies in every state in the U.S.

Consultants for Citrix XenCenter
XenServer Virtualization Technology Professional in Baltimore, MD

Progent's Citrix-accredited engineers can assist your company to evaluate the business benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your existing XenServer deployment and show you how to enhance consolidation, performance, security and compliance, uptime, and disaster recovery.

Microsoft Certified Database Professional
Specialists

Progent's Microsoft-certified relational database consultants offer businesses of any size online support for popular RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include installation and configuration, application design and coding, management support, synchronization strategies, capacity planning, performance tuning, data migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.

Antispam Support and Integration
Plano, TX Top Rated Antivirus Technology

Email Guard from Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to qualify for a standard Postini license, you can still have access to Postiniís Perimeter Management technology via Progentís E-Mail Guard antispam and antivirus service offering. Progentís expert e-mail protection professionals can show you how to create an email security strategy that incorporates anti-spam and anti-virus products and policies.

Help Desk Troubleshooting
Computer Support Help Desk Engineer in Downey, CA

The Help Desk Call Center service delivery structure adopted by Progent offers small businesses an efficient alternative to reliance on independent service individuals by offering broad technical knowledge shared by multiple support teams, optional round-the-clock availability of emergency help, escalation capability to appropriate engineers for handling even the most difficult issues, service consistency and dependability, prompt follow-up enforced by seasoned service managers, a variety of convenient techniques for requesting service jobs, plus excellent process transparency enabled by ticket updates and accessible through a web-based portal.

Exchange 2013 EAC Professionals
Alameda Exchange 2013 Upgrade Consult

Exchange Server 2013 includes major improvements to the functionality of Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect key IT areas like ease of administration, availability, security, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange Server 2013.

Postini Design and Installation
Anti-Spam Technology Consulting in Charlotte, North Carolina

E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard handles the protection and administration of corporate email by providing continually improved spam and virus blocking, policy management, content testing, and defense against email-borne DHA and DoS attacks. E-Mail Guard also includes tracking, management and analysis tools plus outbound email testing to let you troubleshoot your email environment and specify and regulate company security policy.

iPhone and Cisco firewall integration On-site Support
Online Technical Support for iPhone ActiveSync Lutherville, MD

Progent can provide cost-effective online assistance to assist you to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you create or maintain a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your IT system.

Work from Cisco Certified Career
Worldwide Home Based Network Consulting Part Time Jobs

Progent is convinced that a carefully designed and executed information system is a crucial factor for accelerating a firm's growth, and Progent applies this philosophy in our own system infrastructure. We have created a zero-downtime virtual office network that enables Progent's in-house consultants and authorized contractors to offer rapid and efficient service, cooperate easily on challenging projects, and gain from professional and personal growth from acting as part of an exciting company ethos of self motivation and independence.


















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