Progent's Microsoft certified experts offer three service programs to help mid-size and large organizations create an efficient and productive in-house Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses analyze the various high-quality Help Desk software packages on the market and determine which products might be too expensive, miss critical functions, or align badly with your organization's corporate culture. Progent also provides short-term staffing for companies who need to reinforce their in-house Help Desk staff for occasional tasks or to substitute for vacationing or incapacitated workers.

Additional Topics of Interest

24x7 HelpDesk On-site Support
Online HelpDesk Call Center Remote Support Services St. Paul, Minnesota

The Contact Center service model used by Progent's Technical Response Center offers small and midsize organizations an affordable alternative to reliance on freelance consultants by offering extensive technical knowledge shared by numerous support groups, optional 24x7 availability of emergency help, fast escalation to appropriate engineers for solving the most complex problems, service consistency and reliability, quick follow-up overseen by veteran IT service managers, a selection of convenient ways for requesting support tasks, and excellent progress visibility made possible by ticket tracking and available through a web portal.

SCCM Site Hierarchy Onsite Technical Support
SCCM Boundary Groups Computer Engineer Tulsa

System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings control, inventories network assets, protects against corporate data leakage, provides health reporting, enables safe self service, and delivers a common control mechanism for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.

City Government Exchange Consultancy
Engineers for School District Exchange

Progent has extensive experience delivering a full-spectrum of online IT support and emergency repair services to local governments and schools across the U.S. Progent is one of the industryís pioneers in providing expert online IT support and has provided network solutions to clients in all 50 states. Remote support eliminates travel expenses and solves problems faster than on-premises support.

Microsoft Windows Server 2008 Cluster Remote Consulting
Fremont Microsoft Windows Server 2008 Cluster Consultant Services

The clustering feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, configuration, and administration of server clusters that offer greater levels of network dependability, security, efficiency, and versatility. New or improved features include cluster verification, revamped configuration and installation, unified cluster management, new cluster infrastructure for maximum availability, hardened protection and quorum models, elimination of failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist you assess the business benefits of Windows clustering, plan and execute a deployment, train your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and create and validate a business continuity procedure.

Hosting for Exchange Engineer
Exchange Email Hosting Engineer Georgia

Progent's MS Exchange Server Hosting and Management Services offer an enterprise-class data center that features redundant electrical and environmental control systems, round-the-clock staffed security and operations center, and failover connections to tier-1 Internet service companies. Hosted Microsoft Exchange servers are configured as virtualized machines for service continuity, easy expandability, and fast restoration. Services include complete incorporation with your business network, access to handheld communication devices, automated tracking of performance and network security, spam and virus protection, patch and revision control, Help Desk Call Center services, per-day data backup, and full messaging administration support.

Network Consultant for UNIX with Windows
UNIX with Windows Support and Help

If your company network mixes UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to integrate your servers into a unified environment that permits all your OS platforms to coexist for simple management, seamless dataflow, high dependability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and Windows integration support services feature IT architecture integration and service, support for Windows services for UNIX, online server monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk outsourcing.

Microsoft Experts Windows Server Essentials Hyper-V Consultants
National Engineer for Microsoft Windows Server Essentials Colorado Springs

Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small businesses to transition from the older physical in-house datacenter to the contemporary hybrid networking model that includes on-premises and virtualized cloud-based resources. Progent's Microsoft-certified consultants offer budget-friendly online consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost advantages of moving to Essentials and adopting a hybrid local/cloud design for your computing environment. Progent offers full-service project management so you can plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting help, technical support, and training.

System Center Operations Manager Setup and Support
Information Technology Consulting in Grass Valley, CA

Progent's Microsoft certified consultants have over a decade of experience designing, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to fix critical issues detected by System Center 2012 Operations Manager.

Development Company for Power Pivot
Developer Firm for Microsoft Report Designer

Progent offers online and onsite expertise to help you with any phase of BI reporting from debugging or modernizing applications to designing and implementing a comprehensive BI environment. Progent's BI consultants can help your company to support your current BI environment, help you to migrate reports from a legacy reporting platform to a current one, and provide custom remote mentoring tailored to your individual requirements. Progentís business reporting and analytics consultants offer experience in all popular business intelligence reporting and visualization platforms such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

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