Help Desk Consulting and Outsourcing Consulting and Staffing Services
Progent's Microsoft and Cisco authorized experts provide several ways to help medium-size and large businesses develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the various top level Help Desk application programs on the market and determine what products may be excessively expensive, lack key functions, or align badly with your organization's business goals. Progent also offers temporary staffing for companies who need to reinforce their internal Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
Progent offers nationwide urgent technical support and consulting services for companies who operate Apple Mac OS X environments or whose information systems include a mix of Apple Mac OS X and Microsoft Windows technology. Online IT help provides optimum return for your information technology budget by protecting client efficiency and limiting the time billed for computer repair services. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of telephone help and online access. Progent can put you in touch with Cisco CCIE network engineers and CISA qualified security professionals to assist you with the most difficult system issues.
The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2003 calls for a computer support expert with real-world experience planning and integrating seamless, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of over a decade of experience integrating business networks built on Microsoft technology. This experience ensures you success in installing, managing, and repairing network environments that include the Microsoft Small Business Server 2003 suite of servers and productivity software.
Progent's productive atmosphere will make you a better consulting professional by enhancing your information technology skills and increasing the loyalty of your customers. Progent makes good on this commitment by recruiting the top consulting talent for you to work with, offering a state-of-the-art system architecture, using custom software utilities to deliver the highest quality of service, and by optimizing proven business models for attracting and retaining customers.
Microsoft Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs lower the overall administrative expense of managing and configuring software by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to advising you about ways to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT tasks that cover processes that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define efficient processes and standards to manage handheld computers and smart portable phones so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that includes standards, procedures and IT products to keep your IT computer system safe.
With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full advantages of adding intelligence into their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities to make your network infrastructure highly available to accommodate real-time needs, expandable to facilitate future growth, safe enough to guard restricted data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and deploy Cisco Catalyst switches that make sense for your business. In addition, Progent's CISA certified security consultants can show you how to create a strategic protection plan and configure Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.
NextWeb offers high-speed fixed wireless connectivity that can be set up in days rather than weeks. NextWeb offers a range of wireless data transports such as NextWeb wireless Super-T, wireless T3, and special occasion wireless broadband access. Progent has an agency agreement with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you integrate NextWeb wireless broadband services to create a world-class, integrated communications infrastructure on a realistic budget.
With virtual servers, businesses can operate many virtual machines on a single physical server. Virtualization technology enables businesses to enjoy all the benefits of server segmentation, but without the costs that goes with purchasing extra server equipment. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management hardware. Progent's certified server management specialists can assist you in all areas of server consolidation and administration to enable your company to contain costs and conserve time.
Progent can provide voice communications services from AT&T, Broadwing, and Speakeasy. Voice communications services offered through Progent include long distance, toll-free, local, web meeting, Voice Over IP, and wireless. Progent can also show you how to incorporate voice communications services into your computer environment and your business processes so that your organization gets all the benefits of the revolutionary convergence of voice and data solutions. Progent can deliver a full range of VoIP consulting support to give your company a competitive edge and a smooth expansion path as communications technology advances.
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and information workers, reducing the complexity of designing, integrating, managing, and using enterprise information and analytical programs in environments ranging from handheld devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, in the trenches of IT support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix actual network problems rapidly.
Progent is a Microsoft Gold Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Gold Certified Partners are the most successful Microsoft Business Partners who earn the highest customer satisfaction and enjoy the closest operational relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Gold Certified Partner benefits Progent's clients by enabling Progent to offer your company more complete technical solutions for your IT network.
Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop an unmatched capability for serving branch offices that need network service with the responsiveness associated with with small companies but which offers professional communications, complete documentation, and compliance with corporate IT standards. If your enterprise has a branch office situated anywhere in Northern California or any region covered by Progent's consultants, Progent can offer a wide range of in-person and off-site network consulting services and network architecture expertise.
Microsoft Dynamics GP 10.0 accounting is a comprehensive business management platform that unifies data and processes throughout your business, interfaces easily with other solutions, and connects workers, customers and suppliers unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 10.0 provides functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics Great Plains Release 10.0.
Progent can help you to plan and implement a smooth migration from a Sun Solaris-based IT system to a network based on Windows and suited for running Microsoft's powerful office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your data and minimize productivity discontinuity by developing an efficient transition strategy that protects your current assets in Sun Solaris application and technology. UNIX-to-Windows transition support services available from Progent include analysis of current environment, transition strategy and validation, Microsoft Exchange migration services, information and application porting, and server and media transition and economization.
