Progent's Computer Help Desk Outsourcing Services are designed specifically for small organizations who need fast access to a Help Desk Call Center with expert telephone support and full escalation capability but who must operate within a modest network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.


Additional Topics of Interest

Citrix XenApp Consulting Services
Citrix Technology Consultants Livermore, CA

Citrix has developed a comprehensive family of products that deliver advanced manageability, expandability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help you to assess the business advantages of Citrix virtualization products and show you how to plan, validate, deploy, optimize, and maintain Citrix virtualization platforms.

Nexus 6000 Switch IT Consultant
Nexus 5000 Switch Network Consulting in Charlotte

Nexus series switches are intended to provide the speed, scale, dependability, virtualization support, density, data protection and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises consulting services to help your IT staff to create an efficient switch architecture, set up pilot environments to validate your network design, install and configure Nexus switches, create and enforce appropriate policies, perform security and compliance evaluations, set up advanced monitoring, fully utilize network resources through virtualization technologies, analyze and repair switching and routing issues, optimize performance, perform capacity planning, and set up the powerful zero-downtime features available for Nexus products. Progent's consultants can also help your business to upgrade non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.

PIX Firewall IT Services
Cisco PIX Migration Consultants in Omaha, NE

Cisco's PIX firewalls have reached end of life and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can in addition help you determine if you should move up to more current firewall technology available from Cisco. Progent's Cisco technology experts can help you plan and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following industry best practices.

Dynamics GP SSAS Specialists
Dynamics GP Modifier with VBA Applications Support

Dynamics GP/Great Plains software offers analysis and reporting capabilities that let you track all business processes, revenues and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support services can help you design reports that allow you to understand your business more completely, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer custom business software development and eCommerce applications that integrate seamlessly with Dynamics GP/Great Plains.

Contact Center IT Consultant
Consultant for IM and Presence Service in Vancouver, WA

Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the heart of Cisco's collaboration platform. Unified CM and Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's CCIE-certified network consultants offer effective and affordable online and on-premises expertise to assist organizations of any size to create and maintain Unified CM ecosystems by providing Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent's consultants can assist with any aspect of Unified CM support and debugging in areas that include integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server failover systems for survivability, performance tuning, and integration with Exchange Server and Skype for Business.

Integration Services for High Availability Server Clustering
Non-stop Clustered Servers Online Support Services in Milpitas

Progent offers Windows Cluster Server support to help your company deploy zero-downtime clustered servers designed to deliver 24x7 operation. Clustered Windows servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By showing you how too build non-stop server clustering environments based on Microsoft Windows Server Cluster 2003, Progentís certified Windows professionals make sure that your high availability clustered servers are set up to optimize the business value of your computer system.

ISA 2006 Firewall Professionals
IT Services for ISA Server 2006 in Baltimore, MD

Secure Application Publishing with ISA Server 2006 allows greater control over intranet applications while supporting enhanced efficiency by making these resources accessible to authorized remote users. Internet Security and Acceleration Server 2006 helps protect corporate applications, services, and information throughout all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server experts can help you design, install, configure, and support ISA Server 2006 on your system so that your business achieves a smart and economical balance of security, productivity, and speed.

ISA 2006 Troubleshooting
Professional Lubbock, Texas

Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching solution for securing the Internet-facing applications of any sized business against a wide range of attacks. Progent's certified ISA Server 2006 consultants can help you plan, rationalize, pilot, install, customize and manage the Standard or Enterprise version of ISA Server on your information system.

WatchGuard Firewall Compliance Audit
San Leandro, CA Security Contractor

Progent provides support expertise for WatchGuard Firewall/VPN security products including the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall/VPN security appliance that aligns with your security strategy and meets your computer budget. Progent can also help you to combine WatchGuard Firewall and WatchGuard SSL VPN products with protection technology from other vendors and offer a one-stop source for network support, training, and security expertise.

Site Move Engineer
Active Directory Consulting Services

For large organizations, Progent can supplement internal IT groups by offering extensive background in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branch offices in the San Francisco Bay Area, Progent can perform as a transparent nearby extension of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley conformance, project management, and world-class support for multi-site network environments powered by Enterprise Windows 2000. Progent can offer field engineers and technicians to assist with a site move or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.


















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