Help Desk Consulting and Support Comprehensive Help Desk Outsourcing
Progent's Network Help Desk Outsourcing Services are designed specifically for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation options but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services are Helpdesk Support,
Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Software Recommendation and Integration.
Progent’s Microsoft certified consultants provide small and medium-size businesses expert consulting services for Microsoft Operations Manager 2007 and MOM 2005. System Center Operations Manager 2007 and 2005 offer extensible and expandable enterprise-class system management by providing detailed event management, proactive monitoring and threshold alarms, recording and tendency analysis, and system and application-specific heuristics and routines to increase the manageability of Windows Server System environments. Through internal application intelligence, Microsoft Operations Manager 2007 and MOM 2005 help you identify your IT health problems before they grow into disasters, improve the efficiency of your network operations via specified best practices, and support your IT operations and senior administrative staff by sharing critical service level and capacity data. Progent’s System Center Operations Manager consulting experts have extensive hands-on experience with System Center Operations Manager 2007 and MOM 2005 and can help your company deploy and customize MOM in order to optimize the reliability and productivity of your information system.
Progent's certified engineers provide technical help and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's upgrade, integration, management, and troubleshooting expertise for Exchange 2003 Server include planning, deployment, documentation, local and off-site technical support, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.
Progent is among the most experienced IT support companies in the San Francisco Bay Area for integrating email systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange Server 2000 under typical situations including updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 support.
Great Plains Technology Consulting Services Consultants
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP 10.0. Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics Great Plains 10.0, the latest version of Microsoft accounting products in the Great Plains Accounting family, provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics Great Plains is easy to deploy and configure, and with its modular design you are able to purchase only the capability you currently require, with the option to expand users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP 10.0 Software support engineers can show you how to install, customize and administer Microsoft Dynamics Great Plains 10.0 and also earlier editions of Great Plains including Great Plains 9.0 and Microsoft Great Plains 8.0.
Progent’s Microsoft-certified experts offer small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or clients to access, organize, share and interact with useful data, documents, and applications and to interact with one another. It enables faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available within and without an organization. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge they’ve created in a way that makes data easy to locate, download and re-use.
Progent's Data Center professionals can show you how to identify high availability data centers that meet the specific requirements of your business. Fault tolerant collocation sites are particularly appealing to small organizations because of their affordability and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to create an on-site data center that offers even a minimum degree of fault tolerance is too expensive for typical small companies. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.
For mid-size companies looking for IT consulting services, Progent can deliver an array of options including on-site service, remote assistance, phone-based Call Center, round-the-clock support with remote network monitoring, emergency staffing, business relocation support, software development, and professional consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides expert onsite help for solving technical issues rapidly and affordably.
Progent offers San Francisco Bay Area small businesses world-class IT consulting as well as online or onsite technical support for information systems powered by Microsoft Windows server and desktop technology and Microsoft's .NET servers including MS Exchange Server 2003 and MS SQL Server 2005. Progent's Microsoft and Cisco qualified IT consulting experts also can provide security expertise for companies ranging from the small office to the worldwide enterprise.
Progent's Solaris family consulting services provide small and mid-size companies and developers help with administering and maintaining Sun Solaris environments that run with Microsoft-based technology. Progent can give your business access to Sun Solaris consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise provides you with an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications solution that supports Solaris and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux variations including RedHat Linux, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent offers a selection of IT support bundles for small companies. These IT outsourcing and server monitoring services are based on the anticipatory problem handling abilities of Microsoft's MOM 2005, a next-generation server and system management software platform that monitors the availability, throughput, and safety of your information system and identifies incipient troubles before they can disrupt your network. With Progent's affordably priced IT support programs, small companies can select a basic MOM-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package.
Progent's Virtual Help Desk Call Center services are a seamless expansion of your internal IT support staff. This can include high-end call center features such as a special telephone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specifically set up and trained to support your account. Also, Progent's Helpdesk staff can manage trouble tickets with any customer trouble ticket system for transparent integration with your in-house network services organization. Advantages of Progent's Virtual Network Support Help Desk services include professional Microsoft and Cisco Helpdesk expertise the minute you call, transparent expansion of your internal resources, comprehensive help for critical client issues, and by-the-minute billing.
Progent’s certified Cisco IT security consultants offer high-level PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home offices to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, high throughput, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform,eliminating common OS-specific security holes.
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom line-of-business applications and eCommerce environments that integrate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that let you track your business more effectively, turning uncooked data into useful understanding of your business.
