Progent's Computer Help Desk Outsourcing Support Services are designed especially for small organizations who need immediate access to a Help Desk Call Center with expert phone support and effective escalation options but who have to work within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Applications Selection and Deployment.


Additional Topics of Interest

SQL Server 2012 Professionals
Santa Clara, California Online Support

Progent offers the support of Microsoft-certified engineers and experienced software developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery specialists, and security consultants to assist your business to assess the potential benefits of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure a cost-effective and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

Microsoft Gold Certified Partner Network Support Help Desk On-site Support
Virtual Help Desk Engineer

Progent's Microsoft certified Consultants provide three ways to help mid-size and large businesses create an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies analyze the numerous top level Help Desk software packages on the market and determine what products may be excessively costly, lack key functions, or align poorly with your company's corporate culture. Progent also provides temporary staffing for organizations who need to reinforce their in-house Help Desk team for special projects or to fill in for absent or incapacitated workers.

System Center 2007 Support and Help
SCOM 2012 Microsoft Azure Monitoring Specialist Palm Beach Gardens, FL

Progent's Microsoft certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to remediate critical problems detected by SCOM 2012.

Online Acrobat Writer Training Specialists
Online Microsoft Office 365 Training Services Fort Wayne, Indiana

Progent's webinars offer small companies the affordability, simplicity, and flexibility of web-based seminars plus the proven pedagogic methods of seasoned instructors who utilize advanced collaboration software to reproduce real-time, participatory classes. Progent can provide online education for popular desktop applications including elements of Microsoft Office such as Office Excel, Word, Publisher, and Project: Microsoft Dynamics business accounting and management software such as MS Dynamics GP (Great Plains); as well as other popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

Consultancy for Bandwidth Throttling Test Lab
NLB Testing Consultants Honolulu

The Progent Test and Training Lab located at the QTS Internet Data Center can be used for testing line-of-business applications, creating cost-effective migration methodologies, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent customers who lack sufficient internal resources to assemble effective test environments, the lab reduces capital costs and technical risk while keeping critical network initiatives on schedule.

MCSE Expert Certified Microsoft Office SharePoint Server 2010 Remote Consulting
Windows SharePoint Services Troubleshooting Fort Worth, TX

Progent’s Microsoft-certified experts offer companies of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for efficiently connecting people, teams and information. Microsoft SharePoint Server provides a common location for your employees or customers to connect to, organize, distribute and interact with relevant information, files, and applications and to interact with other people. Microsoft SharePoint allows quicker and better decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the information they’ve created in a way that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help your organization to manage your existing SharePoint ecosystem or migrate to the latest release of SharePoint Server or to SharePoint Online.

Online Support for Intune Endpoint Protection
Intune and Windows 8.1 Consultant in San Francisco

Progent's Intune consultants can help you to understand the business case for adopting Intune for managing your portable devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent can assist your company to define policies, plan and deploy test environments to evaluate the benefits of Microsoft Intune for your environment, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

Consulting Services for Visual Basic for Mac
Apple Mac and Windows Support Outsourcing

Microsoft Mac Office allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows computers so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who use Microsoft Windows. Progent's consultants have experience with both Mac and Windows technology and can support environments that combine Mac with Windows computers with extensive resource sharing, or networks which intentionally limit collaboration between Mac and Windows systems.

Microsoft ISA Server Support Outsourcing
ISA Server Technology Professional

Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 consultants can assist you to plan, install, and manage a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that provides the firewall protection, speed and ease-of-use that your company needs.

Exchange 2016 Configuration Remote Consulting
IT Consultant for Exchange 2016 Project Planning in Minneapolis, MN

Progent can assist you in all phases of your upgrade to Exchange 2016 including designing high availability infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

Network Security Evaluation for Check Point Series 80
Atlanta CheckPoint FireWall Information systems Security Outsourcing

Progent's Check Point consultants can help you choose and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point Software's security platform to provide an affordable and efficient security defense for your information network. Progent can also show you how to integrate other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security products from other suppliers and provide a central source for continuing technical support, administration, education, and consulting expertise.

Microsoft Operations Manager Specialists
Emergency Remote Monitoring and Reporting Online Consulting South Lake Tahoe, CA

Remote continuous network monitoring, proactive alarms, and periodic reports are vital to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can get a level of network stability that was once limited to enterprises. Progent offers several Remote Monitoring and Management options delivered as low-cost service packages designed to help your company to detect and resolve a most IT network issues before they get big enough to disrupt your business.

Sun Solaris Remote Troubleshooting
Computer Consultant in Livermore

If your business network mixes Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified network that allows all your operating systems to run side by side for easy management, seamless dataflow, high reliability, enhanced throughput, and tight protection. Progent's Sun Solaris and Windows coexistence support services feature IT architecture configuration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, in-person technical support, and Contact Center services.

Microsoft Skype for Business Presence Consulting
MCSE Expert Certified Specialist for Skype for Business and Exchange UM Server Durham

Progent's consultants offer remote and onsite expertise for organizations of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified data security experts can assist you design and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.


















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