Progent's Computer Help Desk Outsourcing Support Services are intended specifically for small businesses who require fast availability of a Help Desk Service Center with expert phone support and full escalation options but who must operate within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.


Additional Topics of Interest

LifeSize Telepresence Engineers
Specialist for Cisco TelePresence System 3210 Baltimore

Progent can provide the services of a certified engineer with an extensive background integrating products from the major telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can assist you to plan, install, expand, or maintain a video conferencing solution that preserves your current investment and optimizes the business value of your IT network. Progent can also provide the services of infrastructure engineers who can assist businesses of all sizes to create and troubleshoot a communications network that delivers the performance, dependability, security, and scalability required to accommodate your video conferencing/telepresence environment.

Cisco VoIP Phones and CallManager Support and Help
Buffalo, New York SIP Infrastructure IT Services

Progent's CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

Live Communications Server 2007 Services
Specialist for Microsoft Live Communications Server in Louisville, KY

Microsoft Office Communications Server delivers Instant Messaging and presence in an extensible, world-class solution featuring advanced security, transparent integration with additional Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and improved operational efficiencies, enhanced individual output, and better IP security. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer online and onsite configuration support and troubleshooting services for your Office Communications Server deployment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add significant strategic value to your IT system

Small Business Computer Consultants
Small Business Network Remote Consulting

If you have a company network with 10 to 50 network users, Progent's IT outsourcing services free your business from dependence on single independent service provider while giving you affordable and dependable access to enterprise-class network expertise. By delivering network consulting service when you require it, offering specialized knowledge for key applications, offering value-added services such as 24x7 network monitoring, and billing only for support you use, Progent gives you an affordable way for maximizing the business value of your small office network. Progent is the intelligent way for small organizations to build and support a reliable and safe IT system and to benefit from fast access to the experienced support ordinarily available only to businesses who are able to afford a large in-house IT group.

iPhone ActiveSync Online Help
Onsite Technical Support for iPhone and Power BI integration in Bay Area, Northern California

Progent offers cost-effective remote consulting to assist your business to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers remote or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your information network.

Mac and Windows Active Directory Onsite Technical Support
Apple macOS and Windows Support and Setup

Progent's service specialists in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows systems into seamless networks with full sharing and workgroup functionality. Enabling efficient cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's background in Microsoft and Apple service makes it possible to provide world class support to companies that depend on these platforms to keep their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads with your Windows environment.

Engineer for ISA 2006 Firewall
Network Consultants for ISA Server 2006

Microsoft ISA 2006 is a comprehensive edge gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing networks of any sized business against a wide variety of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can show you how to design, rationalize, test, implement, configure and support the Standard or Enterprise version of ISA Server on your information system.

Outsource for Progent Small Offices
Cisco Certified Progent Start-Up Business Technology Consultant

Les Kent has a 35-year history of successful network integration, executive administration, sales, and operations. He has shown a knack for developing elegant IT solutions while working as a system architect, application developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and global enterprises.

PIX Firewall Upgrade IT Consultants
PIX 500 Firewall Technical Support Services

Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent still provides consulting assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you determine whether to move up to next generation firewall products available from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls following leading practices.

Configuration for Colocation
Data Center Colocation Computer Consulting

Progentís data center IT services are intended for businesses with equipment housed at IDCs or data center colo hosting sites and in need of on-demand on-site help at the co-location site plus off-site support from Microsoft and Cisco qualified experts. Progent offers a complete range of IDC and IDC and collocation consulting services including network topology evaluation, Windows and Linux server integration and maintenance, tech support for server and communications infrastructure, design and deployment of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

CRISC Risk Evaluation Remote Support
Technical Consultant for CRISC Risk Evaluation Durham, North Carolina

Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, fault-tolerant network architecture that addresses reliability issues covering a wide range of infrastructure technologies and procedures.

Linux Services
Las Vegas, Nevada OpenBSD Small Business Network Consultants

Progent's UNIX family support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient single source to help you create and maintain a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.

SCVMM 2012 Security and Compliance IT Consultant
SCVMM 2012 Virtual Switch Online Technical Support in Yonkers

Progent can assist businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your company to migrate from a legacy edition of SCVMM or from another management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM environment so you get maximum business value.


















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