Progent's Computer Help Desk Outsourcing Support Services are intended specifically for small businesses who need fast availability of a Help Desk Service Center with professional phone support and full escalation options but who have to work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Integration.

Additional Topics of Interest

Training for Entourage
Instruction for Office Outlook for Mac

For businesses with Mac users in the San Francisco Bay Area, Progent offers one-on-one training customized for individuals who want to broaden their knowledge of the OS X platform, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Entourage for Mac.

ISA 2004 Standard Edition Server Online Consulting
Urgent Microsoft Gold Certified Partner Internet Security and Acceleration Server Technology Consulting Services Dallas, TX

Progent's Microsoft-certified ISA Server consultants have extensive experience developing Microsoft ISA Server-based security solutions for IT networks with many offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in designing and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

Live Online Office Excel Class
Network Services for Online Office Word Training St. Paul, Minnesota

Progent offers customized remote training for an array of client apps and operating systems including Microsoft Office Excel, Word, Publisher and Project plus Acrobat, Photoshop, Crystal Reports, and Windows 10. Online training offers the benefits of traditional physical classroom seminars, including instant communication between clients and teachers, but eliminates the costs of transportation and the challenge of trying to accommodate the schedules of multiple students. Offered to single students or classes of all sizes, Progent's virtual instruction allows the instructor to conduct the class from an online facility while the students can be spread across an office or across the country. Live online instruction deploys powerful learning mechanisms such as virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and targeted to specialized subjects or longer in time and broader in scope.

Data Center Colocation Computer Consulting
Colocation Facility Remote Support in Petaluma, CA

Colocation data centers make it possible for companies to share enterprise-class data centers for hosting computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can assist your business with all aspects of your colocation strategy such as choosing and migrating to a colocation site, creating network architecture, defining required equipment, on-site and remote troubleshooting, setting up offsite system administration, and training your IT staff.

Internet Security and Acceleration Server Network Consultants
Consulting San Rafael

Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 experts can assist you to design, install, and support an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, performance and ease-of-use that your business needs.

Windows Server 2016 Information Assurance Specialists
Windows Server 2016 VM Load Balancing Support Services Hillsboro, OR

Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a DR system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

Juniper SA2500 SSL VPN Security Consulting
Juniper SA700 SSL VPN Security Organizations

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

Cisco Certified CCIE Computer Support Companies
installation and Administration for Online Cisco Certified CCIE

Cisco's latest network devices and tools support a new model of data center design that permits continual improvements in processor, storage, LAN/WAN framework, and application technologies in a manageable and affordable manner. Progent can assist you to identify and deploy Cisco's network products to build a solid architecture for your data center and streamline your data center operations in critical areas such as processor and storage efficiency, comprehensive protection, processor proliferation, regulatory compliance, and disaster recovery.

Support for Managed IT Services Consulting
Best ProSight Managed Services Services Fort Lauderdale, FL

Progent's ProSight portfolio of managed IT services are intended to offer businesses who have small internal IT administration and support teams with affordable access to enterprise-class management tools and consulting experts. Advantages of Progent's ProSight line of managed services include predictable network management expenses, automation of common management tasks, ongoing absorption of the latest information technology, graceful migration from older technology to current solutions, close fit between information technology with strategic objectives, access to veteran IT experts, and allowing management to concentrate on business issues rather than fast-evolving computer technology.

Expert Microsoft Certified Microsoft Operations Manager 2005 Setup and Support
Technology Consulting Services for Microsoft Operations Manager 2000 in Louisville

Progent's Microsoft Gold-certified consultants have more than 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager solutions and can provide organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to fix critical issues detected by SCOM 2012.

Online Consulting for Mission Critical IT Applications

By using virtual servers, companies are able to run many virtual machines on one actual server. Virtualization technology allows businesses to gain all the benefits of server isolation, while avoiding the costs associated with purchasing additional server equipment. Virtualization is the enabling technology for private clouds, which offer major advantages such as lowering the costs of capital equipment, datacenter facilities, and administration while improving data protection, system availability, and disaster recovery. Other key server management options are network monitoring software, Microsoft WSUS, and remote server management hardware. Progent's professional server management consultants can assist you in all aspects of server virtualization and management to allow your company to contain expenses and save time.

Exchange 2016 eDiscovery Technical Support
Microsoft Certified Exchange 2016 Mailbox migration Network Consultants

Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web.

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