Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional phone support and effective escalation capability but who have to operate within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Assessment, Expert Escalation, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.


Additional Topics of Interest

Redundant Connectivity Network Consultant
High Availability Interoffice Connectivity Specialists Riverside

Progentís high availability interoffice connectivity and 24x7 system connection professionals can help small organizations create zero-downtime Interoffice connectivity by means of fully redundant system architectures with transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks supported by non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.

Onsite Technical Support for Windows 8.1 Training
Windows 8.1 BitLocker Security Consulting Company in Emeryville, CA

Progent's engineers can provide a range of consulting services to help companies of any size to deploy, manage, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can help create test environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans following proven methodologies.

Microsoft Windows 2000 Online Help
Microsoft Windows 2000 Setup and Support San Francisco

Progent's certified Windows 2000 Server experts can provide computer help and information technology consulting services for the complete line of .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, optimization, and troubleshooting offerings include network planning, deployment, project management, on-site and remote support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.

Microsoft Office 2003 Technical Support Firm
Microsoft Office XP Engineers

Progentís IT outsourcing services offer budget-friendly network support for small businesses. Whether it includes planning network architecture, creating an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or creating an on-line business solution, outsourcing your IT engineering services can contain expenses and eliminate risks, allowing network support budgets to increase in a more moderate and manageable fashion than is possible by assembling a large, all-purpose in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available system foundation for your critical business software based on Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.

Helpdesk Integration
Computer Support Help Desk IT Consulting Owings Mills, MD

Progent's Virtual Help Desk support services are a seamless expansion of your in-house IT support organization. This can include high-end call center features such as a special telephone number with custom greeting. Progent can also rout calls directly to staff technicians who are specially set up and trained to support your needs. In addition, Progent's Help Desk Call Center professionals can manage trouble tickets from any client trouble ticket software for transparent integration with your in-house network services organization. Advantages of Progent's Virtual Computer Support Help Desk services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, seamless extension of your internal resources, comprehensive help for critical client problems, and per-minute billing.

SCDPM 2012 Troubleshooting Computer Engineer
Hurricane, UT Expert Microsoft Certified SCDPM 2012 and Azure Computer Consulting

Progent's Microsoft Gold-certified consultants offers remote or onsite support to assist organizations of any size to plan, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially stubborn issues, or full project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

PIX 500 Firewall Consultants
Network Consultant Connecticut

Cisco's PIX 500 firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to more current firewall technology from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

Exchange 2016 Disk Availability Group Consult
Santa Clara, California Nationwide Exchange 2016 Migration Technical Consultant

Progent can assist your business in all facets of your migration to Exchange 2016 such as designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

Remote Support for Colocation
Data Center Colo Network Consulting

Progentís data center IT services are intended for companies with equipment located at IDCs or data center colo hosting sites and requiring on-demand on-site help at the co-location facility plus off-site help from Microsoft and Cisco qualified experts. Progent offers a full range of Internet Data Centers and data center and co-location consulting services including network topology analysis, Windows and UNIX server integration and support, tech support for server and communications infrastructure, development and installation of non-stop configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering configurations.

Cisco Expert 64-bit Computing Services
64-bit Server Online Help Greensboro

Progentís Microsoft Gold certified consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of moving to 64-bit computing, design an affordable upgrade strategy that reduces business disruptions, and provide inexpensive, expert remote support to aid your company to configure 64-bit software and application programs on your existing hardware.


















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