Progent's Computer Help Desk Outsourcing Services are intended specifically for small businesses who require immediate availability of a Help Desk Service Center with expert telephone support and full escalation options but who must work within a modest network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.

Additional Topics of Interest

Windows 2003 Server On-site Support
Microsoft Expert Specialists for Windows Server 2003 Woodcliff Lake, NJ

Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and expert consulting for the entire line of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, configuration, administration, and maintenance services include network design, installation, project management, on-premises and off-site technical support and repair, Call Center outsourcing, expert security consulting, comprehensive outsourcing, and expert co-sourcing.

Call Center Technical Support Services
Best Remote Support Services Owings Mills, MD

Progent's Microsoft and Cisco certified Consultants offer three service programs to help mid-size and large companies develop an efficient and productive in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations sift through the numerous high-quality Help Desk software packages on the market and determine which packages might be excessively costly, lack key functions, or align poorly with your organization's business goals. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk staff for occasional tasks or to substitute for vacationing or incapacitated personnel.

Problem Escalation Through Teamwork Integration Firms
Company-wide Standards for Best Practices Integration Firms

Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of IT service, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.

Microsoft Gold Certified Partner Exchange Email Hosting Technology Professional
Microsoft Exchange Hosting Engineers Minnesota

Progent's Microsoft Exchange Server Hosting Support Services provide a world-class data center with redundant power and environmental control systems, 24x7 staffed security and operations center, and failover connections to Internet backbone service providers. Hosted Exchange servers are configured as virtualized machines for high availability, easy expandability, and rapid restoration. Services include integration with your business network, access to handheld communication devices, automated monitoring of efficiency and network security, spam and virus filtering, patch and revision control, Help Desk support, daily backup, and comprehensive email administration services.

Remote Support for Apple Mac and Windows
Network Consulting for Apple OS X and Windows in Berkeley, CA

Progent's support experts in Mac and Microsoft Windows technology can show you how to combine Mac and Windows systems into cohesive environments with full sharing and collaboration functionality. Allowing productive cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's background in Windows and Macintosh service makes it possible to offer expert support to companies that depend on these platforms to keep their competitive edge. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.

Microsoft and Mac Desktop Designers
Information Technology Outsource in Lincoln, NE

Progent offers a wide array of affordable support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows, Apple OS X, or popular editions of Linux. Progent can provide on-premises or online help for individual computers or laptops or help your business to design and carry out a company-wide rollout of new or revised operating system software and applications. Progent can also provide consultants and technicians to help you to prepare for and implement a company move or consolidation organized to produce minimal disruption of your productivity.

Intrusion Protection Systems Network Intrusion Penetration Testing
Security Certification in Toledo, OH

Progent provides small and medium size businesses expert support for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security companies such as Check Point Software, Juniper Networks, and SonicWALL. Progent can help you create a detailed security strategy and choose the right technologies from multiple vendors to achieve your security goals while sticking within your budget limits.

Computer Consultants for Exchange 2013 Collaboration
Outsourcing for Exchange 2013 In-Place Hold Fremont

Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned structure. These improvements favorably impact key IT areas including ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible business benefits of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT team to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and management services for Exchange 2013.

Computer Security for Telecommunications Security
Computer Security Specialist for Check Point Akron

For small and midsize companies, network security and regulatory compliance can be excessively complex to stay ahead of yet too dangerous to overlook. The largest biggest enterprises have been breached, and the leading cloud service providers have occasionally been taken down. It looks like there's no place to run. Progent has made it economical for small and midsize companies to implement critical IT security tasks effectively by offering the advantage of billable time to the nearest minute without any minimum billing for remote help. You have the help of a seasoned information expert to provide just the knowledge you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP qualified security experts can assist you with any aspect of network security including security assessments, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a comprehensive security plan.

Microsoft Help Desk On-site Support
Microsoft Technology Consulting Manteca, CA

Progent's Computer Help Desk Outsourcing Services for desktop support are designed especially for small businesses who require immediate access to a Help Desk Service Center with professional telephone support and effective escalation capability but who must operate within a limited IT budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.

Migration Firm for Microsoft Exchange 2000 Server
Microsoft Exchange 2000 Solution Providers in San Francisco, CA

Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified email/telephony solutions for companies in Northern California and nationwide. Progent offers economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, provide high availability email, and implement remote and mobile email connectivity. Progentís Microsoft Exchange consulting and support offerings can aid you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

Tech Consultants for Kentucky
Nevada Computer Network Consulting company

If your company does not need immediate online help but you think you will need assistance with your information system soon, you can save time and money and guarantee that the right expertise will be available when you need it by getting in touch with a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or email

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