For office networks located in the state of Idaho, Progent's Microsoft and Cisco authorized technicians can deliver online assistance and remote troubleshooting to fix your computer system issues fast and cost effectively. Progent has developed enterprise-grade expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix computer network problems without the expense and time delays associated with onsite technical service calls.

If your Idaho business is situated beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network support choices may be limited in skills, or not available during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís group of field proven network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, is the core of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express offer a location-independent IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of Unified CM setup and debugging in areas that include integrating VoIP phones and desktop video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Among the typical online Cisco router consulting services available from Progent include setting up domain name, IP addressing, routing maps, logging, security logon banner and user accounts; configuring iBGP, aggregation, BGP to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing configuration, and BGP peering; installing current IOS image; setting up and confirming router failover; troubleshooting VPN tunnel and routing problems; creating a network diagram and documenting router setup; plus security and fault tolerance strategy.

Wide and Deep Expertise with Office Networks
Progentís team of more than 80 network experts means customers benefit from the leverage of more than 1,000 years of cumulative background and shared information to fix the most troublesome IT issues. Progentís certified information technology consultants have the knowledge and experience to come up with fixes fast and implement them affordably.

PC Desktop Consulting and Support Services
Progent's desktop support team can help your company to install workstations, laptops, or handheld computers individually or help you to design and execute a large-scale move to a new edition of an operating system or a new release of a key desktop program. Progent's Microsoft desktop consultants can configure titles from the Office suite of end-user products or Microsoft Dynamics accounting and CRM products on your client PCs so they interact efficiently with other Microsoft applications, software from third-party vendors, database servers, and key services network-wide. As an example, Progent can configure Outlook email client on a workstation or notebook to match both the work profile of the user and the security policies of your company. Progent can in addition offer remote and in-person troubleshooting support for desktops.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís business information reporting experts can provide online and on premises expertise to help your organization with any facet of business intelligence reporting ranging from debugging or enhancing reports to designing and deploying a comprehensive BI solution. Progent's BI consultants can help you to maintain your existing reporting system, assist you to migrate reports from an outdated reporting product to a current one, and deliver custom remote mentoring tailored to your specific requirements. Progentís management reporting and analytics consultants offer expertise in the leading business intelligence reporting platforms such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes compliance settings control, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, enables safe end-user self service, and offers a common point of control for managing mixed-operating system networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud integration experts can assist your organization with any aspect of planning, implementing, using and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for urgent network help include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 terms are available for regular accounts.

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV includes powerful new features including tailored Role Centers, enhanced BI and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting professionals offer software development, integration and troubleshooting support to enable you to get the most from MS Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV to additional systems and programs. Also, Progent can help your organization to design and analyze databases so you can improve your knowledge of your business, attract more clients, expand your marketing campaigns, and form successful alliances.

Temporary CIO Services
Progent can supply companies with an information management professional who can act as a temporary or part-time Chief Information Officer. This experienced technology executive can provide strategic direction to assist you to deploy appropriate IT products to improve business processes so they match better with your business objectives. Your company can develop and implement a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Key services Progent's part-time Chief Information Officer can perform include strategic planning, planning IT budgets, building models for TCO and ROI, optimizing workflows, negotiating contracts with vendors, defining security and compliance standards, monitoring service level agreements, automating data center management, computer desktop management solutions, software revision control, and disaster recovery/business continuity preparedness.

Progent's Online Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word experts offer a wide range of economical online support services to assist you to manage and troubleshoot your legacy Microsoft Word environment or assist you to move to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility issues between different versions of Office Word, integrating Office Word with different Office apps like Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone integration, and remote Office Word training classes tailored for your special requirements.

Planning and Deployment Consulting for Skype for Business
Progent's Microsoft-certified Skype for Business experts can provide online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco Video Interop Server. Progent's certified network security consultants can assist you create and verify a security strategy for your Skype for Business deployment that is compliant with government and industry standards.

Citrix XenServer Virtualization Support Services
Progent's Citrix XenServer consultants can assist your company to understand the business benefits of XenServer and other Citrix products, and can assist your IT organization to plan, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also analyze your existing Citrix technology deployment and show you how to enhance resource utilization, responsiveness, protection, availability, and recoverability.

Team Approach to Support and Technical Issue Escalation
Information networks have grown ever more complex. At the same time, typical small office computer networks incorporate products from many different suppliers. This makes computer integration and maintenance increasingly difficult. It is impossible for even the most talented individual to have deep familiarity in all facets of information technology, or broad hands-on experience in the thousands of brands, models, and updates that small companies incorporate in their IT systems. Progent utilizes a collaborative approach to computer support and depends on subject matter specialists to bring in-depth skills when needed to solve complex technical issues efficiently, at the lowest expense to you.

Exchange 2013 Migration Support
Progent offers comprehensive Exchange Server 2013 migration support such as risk/benefit evaluation, outsourced or co-sourced project management, site prep, specification of all new software licenses and equipment required, setting up your Active Directory forest and its domains for optimal operation with your Exchange 2013 solution, designing Database Availability Groups that provide maximum availability to your mailbox servers, system verification at a client's site or at Progent's testing facility, managing transitional coexistence between Exchange 2013 and older editions of Exchange, installation of the production Exchange environment, deactivating the old servers, and training for customer's support group and end users.

CRISC Network Risk Mitigation Consultants
The CRISC certification program was established by ISACA to validate an IT professional's ability to design, implement, and maintain information system control mechanisms to mitigate IT risk. Progent offers the services of a CRISC-certified engineer to help you to create and carry out a business continuity strategy based on industry best practices promoted by CRISC and crafted to align with your company's risk tolerance, business objectives, and IT budget.

Talk to a Progent Network Support Expert
To see how you can contact a Progent network consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Help.

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