For small business networks located anywhere in the state of Idaho, Progent's Microsoft authorized technicians can deliver remote phone assistance and troubleshooting to fix your computer system issues fast and cost effectively. Progent has developed world-class expertise, sophisticated tools, and support databases to diagnose and resolve network problems while avoiding the high cost and delays normally associated with in-person technical service visits. If your Idaho company is located outside of the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local computer network support options may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent’s group of field proven network engineers average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of clients. This means you get not only the technical skills needed for the task, but a consultant with proven methods for applying that expertise to provide efficient network solutions.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Full Portfolio of Security Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate support for problems that are causing network disruption without the lengthy wait for an on-site service consultant. For day-to-day administration tasks, Progent’s off-site support consultants can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Broad and In-depth Experience with Office Networks
Progent’s team of 60+ computer network consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most vexing computer issues. Progent has the know-how to identify solutions fast and implement them affordably.
Fast Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent consultants have over 10 years of experience working with the Microsoft family of technologies.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and expensive service outages.
Linux Consulting and UNIX/Windows Integration
If your small business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers full-service outsourcing that allows you to concentrate on your area of high-value expertise.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Detailed Documentation
Progent provides complete and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support organization. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Apple Macintosh Consulting Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is reliable, secure, fast and aligned with your business objectives.
Virus Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, complete solution to keep your corporate email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.
