For small company computer networks located throughout the state of Idaho, Progent's Microsoft and Cisco certified technicians can provide phone support and troubleshooting to fix your network troubles fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair computer network problems without the cost and delays associated with on-site service calls.

If your Idaho business is situated beyond the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby computer network support options may be limited in technical capability, or unavailable during a crisis. This results in a network environment that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís group of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

Online Technical Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center offers expert online support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified engineers have the knowledge and experience to help you to troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's staff of consultants allows them to escalate even the most challenging issues to the right subject matter experts as required. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level support without the cost and administrative overhead of maintaining a large internal support group.

Assistance with Choosing an ISP and an Internet Connection Package
Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your organization to evaluate or update your ISP services so your Internet connectivity solution meets your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth use, vendor and service plan analysis and ordering, network provisioning, and managing a seamless switchover to a new carrier and/or service plan. Provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to provide rapid, zero RPO disaster recovery (DR) between datacenters located up to 185 miles (300km) apart. Progent can provide the skills of a NetApp MetroCluster expert who can help your business to plan, configure, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by providing help with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your DR solution to verify adherence with industry standards and regulatory requirements.

Amazon Web Services (AWS) Integration Consulting
Progent's Amazon AWS cloud planning and integration consultants offer affordable remote support to help companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can help you create cloud-based or hybrid ecosystems that efficiently incorporate Amazon AWS services. Progent can provide as-needed expertise or Progent can deliver project management outsourcing to help you move smoothly to the Amazon AWS platform.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization technologies lower the effort required for network administrators to install software programs so that they are standardized across a corporate user base, provide the power to manage rights to critical data, and enable fast deployment of additional or updated workstations. In Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines desktop connectivity, enhances responsiveness, tightens data security, unifies management, and provides a nearly transparent client experience. Progent's Windows Server 2008 R2 consultants can assist you to evaluate the business advantages of Microsoft's virtual desktop solutions, configure pilot and on-line environments, optimize your network architecture to accommodate virtual desktops efficiently, assess and resolve security issues, and train your network managers to follow best practices to gain maximum payback from client virtualization.

Consulting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help organizations of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to upgrade from an older release of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment so you get maximum return on investment.

High-level Project Management Experts
For enterprise clients in need of high-level project management assistance, Progent offers the services of senior information technology experts with decades of experience in IT management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to assist businesses to adhere to leading practices to make sure development or deployment projects are successfully completed on time and within budget.

MySQL Database Application Development and DBA Services
Progent's MySQL database management experts offer a range of affordable services to help organizations of any size to maximize the business value of MySQL. Consulting services offered by Progent for MySQL include DBA services, software programming, and MySQL migration help.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest tier of businesses that work closely with Microsoft, have been tested for technical skills, and have verified customer references. Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have undertaken comprehensive proficiency testing. Microsoft Gold Partners are given access to special support and training opportunities from Microsoft and early access to beta software for training and evaluation purposes.

Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade colocation centers in Northern California and larger cities throughout the United States, and Progent's Internet data center consulting professionals can improve your systemís fault tolerance and performance by helping you choose a colo site that meets the particular requirements of your company such as geographic location, space, connectivity, budget, and value-added features and services. Progentís colocation center IT services are intended for businesses with equipment housed at colocation hosting sites and in need of timely in-person service at the colo site as well as online help from Microsoft and Cisco certified experts. Progent offers a selection of colo center consulting services such as network topology evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications networking, design and deployment of high availability configurations, architecting and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and planning fault tolerant server cluster systems.

Data Backup and Recovery Consultants
Progent's backup and restore experts can provide help for a wide array of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent offers expertise for leading data protection platforms including Acronis, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can assist your company to design, upgrade, or maintain backup systems for a variety of topologies including local, edge to datacenter, cloud-based, or hybrid.

Immediate and Affordable Online Support Throughout the U.S.
Progent has delivered remote or onsite network support service to organizations in each state in the country. Many of these clients have indicated their appreciation to Progent through testimonials to the excellence of Progent's service personnel. Take a look at Progent's client testimonials to learn what people have said about the quality of Progent's consulting services

Virtualization Consulting
Virtual compute, storage and networking techniques allow businesses to maximize utilization, simplify network management, and enhance application availability and security. operate several virtual servers on one physical computer. Common usage scenarios for virtualization are resource consolidation, inexpensive platforms for programs that only run on older OS software, and economical quarantining of application development or pilot environments from on-line ones. Progent's virtual server consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Windows Hyper-V Virtualization consulting, VMware vSphere deployment, VMware NSX virtual network design and management, and Citrix XenServer virtual server support. Progent can deploy virtual machines to maximize performance, dependability and ease of administration while simultaneously lowering expenses; propose and verify disaster recovery plans that reduce productivity loss in case of a major failure; and deliver ongoing support, troubleshooting, and consulting assistance as virtualization technology evolves.

Get in Touch with a Progent Computer Consultant
To find out how you can get in touch with a Progent computer support expert for remote or on-premises expertise in , call 1-800-993-9400 or go to Online Network Support.

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