For small office computer networks located within the state of Idaho, Progent's Microsoft and Cisco authorized technical team members can provide remote phone help and remote troubleshooting to fix your computer network troubles fast and cost effectively. Progent has developed enterprise-level skills, software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and delays associated with onsite service dispatches.

If your Idaho small business is located beyond the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local computer support options may be limited in technical capability, or not available during a crisis. This can result in a network environment that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup provides small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about the complete ProSight portfolio of low-cost network monitoring and management services for small and mid-size organizations.

Progent's Integration and Development Support for SQL Server 2016
SQL Server 2016 offers significant enhancements in performance, scale, security and compliance, high-availability, BOYD integration, and integrated business intelligence. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to assist businesses of any size to plan, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM apps like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Live Online Training Classes for Popular Desktop Applications
Progent offers live online instruction for a range of client applications. Progent's Online training covers areas that include Microsoft Office 365 Excel and Power BI business reporting, Office 365 Word VBA development, Publisher co-editing, Office Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 management. Live online education provides the benefits of traditional classroom sessions, such as immediate interaction between clients and teachers, but avoids the costs of transportation and the hassle of trying to synchronize the schedules of multiple students.

Cisco Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager, formerly branded CallManager, is the core of Cisco's collaboration solution. Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of Unified Communications Manager support and debugging in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing UCS server clustering systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent's group of network consulting experts can assist large enterprises to plan, set up, and support major rollouts of key Microsoft technology by offering support such as Active Directory design, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 design and installation, Skype for Business Server planning and deployment support and Lync Server 2013 management, plus SQL Server 2016 integration and SQL Server 2014 programming. Progent has worked with some of the world's largest businesses to integrate solutions powered by Microsoft products and can provide branch office technical assistance for enterprises with branch offices in Northern California or major cities across the U.S.

Apple macOS and OS X Consulting
Progent's engineers can provide Apple macOS and OS X clients a range of IT services including remote Mac desktop support, help with Mac applications, Outlook for Mac and MS Exchange consulting, Apple macOS and OS X protection and connectivity engineering, integration between Mac and Windows networks, and individual training. For computer networks built solely on Apple macOS and OS X or for systems that utilize a combination of Mac, Linux, and Windows-powered servers and workstations, Progent has the experience and knowledge to handle the complexity of architecting, installing, and maintaining an IT infrastructure that is dependable, protected, fast, and aligned with your company's objectives.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or onsite access to a certified CCIE specialist to help you to design, deploy, manage and repair unified communications networks that incorporate Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth experience helping companies of any size to create advanced collaboration solutions by delivering expert services that include Cisco Unified Communications Manager and CallManager planning and deployment, Voice over IP and video phones configuration, and wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire library of UC applications such as Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Planning, Deployment and Support Services for System center 2012 R2
Progent's System Center consultants have over a decade of experience configuring, maintaining and fixing the core platforms included with Microsoft System Center and can help your organization to plan, deploy, support, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration planning and support to assist your organization to transition to the latest edition of System Center from an older one or from another IT management solution to deliver the benefits of best-in-class deployment, centralized management, security, plus infrastructure and application performance monitoring.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Online Computer Support.














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