For business computer networks located anywhere in the state of Idaho, Progent's Microsoft and Cisco authorized consultants can provide online help and troubleshooting to solve your computer network troubles quickly and cost effectively. Progent has developed world-class skills, sophisticated utilities, and support knowledge bases to diagnose and repair network problems while avoiding the cost and time delays normally associated with on-site technical service calls.

If your Idaho business is situated outside of the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís staff of network professionals average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of clients. This means you get not just the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.

ProSight Network Audits for Evaluating Network Infrastructure Health
Prosight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable and safer Active Directory implementation. Both versions also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. For details about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco SRST systems for survivability.

Online Consulting for Microsoft Windows Server 2008 R2
The sophistication and versatility of Windows Server 2008 R2 requires an IT expert with real-world experience and broad knowledge in architecting and deploying cohesive and comprehensive business technology networks. The experience of Progent's Microsoft-certified Windows Server consultants, with an average of over ten years of background integrating Microsoft-powered technology, helps insure your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent can provide convenient, quick, and economical access to Cisco CCIE support professionals. CCIEs are highly-qualified networking experts who are awarded this top-level certification only as a result of thorough examination by Cisco. CCIEs can resolve the most complicated problems associated with network architecture, configuration, troubleshooting, and support. Progentís CCIE experts work closely with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing workarounds or acquiring software updates to resolve problems. Progent offers fast access to a CCIE by phone so you are able to receive instant assistance for complex network troubles that are impacting worker productivity but are outside the scope of your local IT service resources.

Business Intelligence Reporting Consulting
Progentís business information reporting experts can provide remote and onsite consulting to help you with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing reports to designing and deploying a comprehensive business intelligence solution. Progent's BI experts can assist you to maintain your existing reporting system, help you to migrate reports and databases from a discontinued reporting platform to a modern one, and deliver as-needed remote training to meet your specific requirements. Progentís business reporting consultants can provide experience in the leading business analytics reporting and visualization tools such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.

Simple Sign-on and Pricing Structure
Progent's simplified per-minute billing policy requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other extra fees that increase support costs. For remote support from Progent during regular business hours, you only get billed for the actual time spent resolving your problem. If it only takes ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when a Progent team member is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might be charged for our engineerís travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert consultants located throughout the entire Northern California service territory, an available expert is typically near to assist. Progent can in addition dispatch onsite service to most zip codes in the United States within one business day of answering a support call. Progent's remote technical support group has provided help to small companies in every state (See Progent's nationwide testimonials.)

Project Server Consulting
Progent's Microsoft Project Server consultants offer advanced remote and onsite support services for Microsoft Project Server and for Microsoft products that integrate closely with Project Server. Consulting support services provided by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint Server 2013 planning and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel development, plus PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE consultants to assist your company to optimize your infrastructure to accommodate local, branch, at-home, and mobile users so they can use Project Server to collaborate safely and efficiently. Progent's certified network security consultants can help your IT team to define and enforce security workflows that safeguard sensitive business data without interfering with the productive sharing of authorized data.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments quickly and affordably based on leading practices.

Microsoft SharePoint Consultants
Progent's Microsoft-certified SharePoint Server 2013 specialists, Microsoft SharePoint 2010 specialists and SharePoint Server 2007 consultants can help you evaluate the economic case for deploying the latest version of Microsoft SharePoint, advise you on the most sensible edition of Microsoft SharePoint Server for your circumstances, offer setup and deployment services, assist you to set up MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint, develop a comprehensive security plan that encompasses portal solutions, and provide maintenance and Contact Center services.

Expert Wireless Consulting and Support
Progent's wireless integration consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can help your IT team to design, install, administer and repair wireless ecosystems that are compliant, resilient, scalable, easy to manage and use, able to support your vital applications, and seamlessly integrated into hybrid cloud networks. Remote and onsite Consulting services available from Progent span a selection of wireless technologies such as smartphone integration, Wi-Fi network infrastructure design and installation, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover server cluster feature set built into the latest releases of MS Windows Server has been radically redesigned to simplify the deployment, configuration, and maintenance of server clusters and to provide greater levels of network dependability, protection, performance, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, improved cluster management, redesigned cluster architecture for maximum availability, better protection and quorum structure, elimination of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can assist you assess the business benefits of failover clusters, design and execute a deployment, educate your network support personnel to manage your cluster environment, provide continuing consulting and support services, and produce and validate a disaster recovery plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how you to plan and deploy an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure public cloud.

Planning and Deployment Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet Wi-Fi AP consulting and Cisco wireless controller consulting to help you benefit from the IEEE 802.11ac Wave 2 WiFi standard to get three times the performance for your wireless network while increasing the coverage area.

Exchange 2010 Upgrade Support
Progent's Microsoft-certified Exchange Server 2010 engineers can assist you to maintain and troubleshoot your current Exchange Server 2010 environment or provide the assistance of seasoned Exchange 2016 consultants and Exchange Online consultants to help you determine the benefits of upgrading to a modern edition of Exchange Server that offers quick ROI by increasing your workers' efficiency, cutting the expense of hardware and service, simplifying administration, and integrating your vital communications platforms.

Contact a Progent Computer Consultant
To learn how you can access a Progent computer consultant for online or on-premises assistance in , call 1-800-993-9400 or go to Remote Computer Support.














© 2002- 2018 Progent Corporation. All rights reserved.