For small company network systems located throughout the state of Idaho, Progent's Microsoft and Cisco authorized technical team members can provide online support and remote troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed enterprise-level skills, software tools, and support knowledge bases to identify and fix IT problems while avoiding the high cost and delays normally associated with on-site technical service calls.

If your Idaho company is situated outside of the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network support choices may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a extensive range of clients. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying those skills to deliver excellent network solutions.

MS Project Server Consulting
Progent's certified Microsoft Project Server and Project Online consultants offer advanced online and on-premises support for Project Server as well as for Microsoft products that integrate in conjunction with Microsoft Project Server. Services provided by Progent include Microsoft Project Professional and Project Web App set up, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel development, and PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your infrastructure to support local, branch office, at-home, and mobile workers so that they can use Project Server to work together safely and efficiently. Progent's certified security engineers can assist you to define and police security workflows that safeguard sensitive business information without interfering with the efficient sharing of authorized information.

Best Practices Applied by Seasoned Consultants
Many organizations located far from areas with plentiful network engineers utilize poorly trained or inexperienced local resources for critical network support services. This can result in a network that is undependable or inefficient. Progentís team of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing an extensive array of technical tasks for a broad selection of clients. Consequently, with Progent you receive not just expert network engineering knowledge, but an engineer who understands computer industry leading practices in using those skills to solve actual information system problems successfully and in a repeatable fashion.

Broad Expertise in Microsoft's Leading Server Technology
Progent offers in-depth experience with Microsoftís leading server platforms. Progent can provide Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 R2 consulting, Windows Server 2003 design services, Microsoft Windows 2000 expertise, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange 2007 consulting and troubleshooting services, Microsoft SQL Server 2016 integration, and Microsoft SQL Server 2012 and 2014 consulting services.

Microsoft Windows 8.1 Integration Services
Progent's certified Windows 8.1 consultants can provide a range of consulting services to assist organizations of all sizes to install, manage, and troubleshoot networks that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project management consultants can help set up testing labs to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment projects based on industry best practices. Progent's consultants also offer Windows 10 planning and migration assistance.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento has a collection of dedicated computers and network support equipment intended to be used online or on premises to facilitate piloting, assessments, performance testing, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's clients succeed with large-scale IT initiatives.

Help with Choosing an Internet Service Provider and an Internet Connection Package
Progent can provide the affordable services of remote Internet connectivity consultants to assist your company to assess or enhance your ISP services so your Internet access solution meets your business requirements. Services available from Progent's engineers include assessment of your existing bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a seamless switchover to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and configuring additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery expert consultants can help you design a disaster recovery plan to prepare for a complete data center failure. Progent can help you create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills so that when a catastrophic failure happens, you reduce lost productivity. Progent's Microsoft and Cisco-authorized consultants can also help you to create an affordable, non-stop system solution that takes into account reliability issues involving a wide array of infrastructure technologies and processes. Progent's business continuity specialists can help you to deal with the high-level issues associated with keeping your company running following a disaster by taking into account not only IT issues but other problems like alerting critical personnel, moving into temporary office space, acquiring emergency vehicles, hiring substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure public cloud.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn about the complete ProSight series of low-cost managed services for small and medium-size businesses.

Immediate Support for Urgent Issues
With Progentís urgent online computer troubleshooting services, you can get instant assistance for issues that are causing network disruption. Remote support does away with the long wait and increased cost associated with on-site computer help. For day-to-day IT management work, Progentís off-site support consultants can perform most jobs within minutes of receiving a request, instead of requiring you to wait for hours for on-site help to show up.

Video Conferencing and Telepresence Consulting Support
Progent can provide the services of an accredited video conferencing consultant with expertise deploying technology from the leading telepresence providers such as Cisco/TANDBERG, Polycom, and LifeSize and can help you to plan, configure, upgrade, or maintain a video conferencing environment that preserves your investment and optimizes the business value of your information system. Progent also offers the services of network infrastructure engineers who can assist companies of any size to create and maintain a communications network that provides the performance, reliability, security, and expandability required to accommodate your telepresence solution.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer advanced online and onsite consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize companies and campus networks to giant data centers and service providers. Progent can help you to deploy Cisco's quickly evolving switching solutions to achieve the speed, scale, uptime, virtualization support, security and manageability demanded by your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch support. To learn about Progent's support for Cisco's Nexus line of switches, see Cisco Nexus switch consulting services. To find out about Progent's support services for Cisco Meraki switches, refer to Cisco Meraki switches consulting services.

Cisco ASA Firewall and PIX Firewall and Firepower Services Expertise
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-qualified CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to design, configure, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft System Center 2016 Planning and Integration
System Center 2016 provides important enhancements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

Contact a Progent Computer Consultant
To see how to access a Progent computer support expert for online or on-premises help in , call 1-800-993-9400 or visit Online Computer Help.

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