For office networks located anywhere in the state of Idaho, Progent's Microsoft certified technicians can deliver phone help and remote troubleshooting to repair your network troubles fast and affordably. Progent has acquired top-notch skills, advanced software tools, and support databases to troubleshoot and resolve IT problems without the high cost and time delays normally associated with in-person service dispatches.

If your Idaho company is situated beyond the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís group of seasoned network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a broad range of customers. This means you obtain not only the technical competency needed for the task, but a professional with field proven methods for applying that expertise to provide affordable network solutions.

Immediate Assistance for Urgent Problems
With Progentís urgent online network support services, your company can get instant support for problems that are causing lost productivity. Online help eliminates the lengthy delay and increased expense required for in-person network service. For day-to-day network administration tasks, Progentís remote support engineers can finish the majority of jobs within minutes of receiving a request, instead of forcing your company to live with a problem for up to a day for on-premises support to arrive.

Citrix Virtual Desktop Engineering Support
Desktop virtualization solutions from Citrix allow fast provisioning of new client computers, rapid deployment of new applications and updates, simplified image control, quick restoration after client PC breakdown or theft, lower capital cost and longer usable life for desktop computers, consistent performance, centralized control and enforcement of security standards, and the ability to keep critical corporate or government data from being taken from its authorized location. Progent's Citrix XenDesktop consultants and XenApp specialists can assist your IT staff to assess, test, install, manage, and support Citrix virtual desktop and application products and can help you with other virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Google Android Phone and Tablet Integration
Progent's Android phone and tablet integration consulting have years of experience providing remote and onsite assistance for businesses of all sizes who need to integrate Android phones and tablets into their information networks so that users can be productive from anywhere. Progent offers the breadth of know-how to resolve technical problems that span numerous manufacturers and that entail a mix of legacy and current information technology. Progent provides budget-friendly remote technical support to help you with any stage of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to assist you to handle particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network initiatives on time and on budget. Progent can help with local, cloud-based, or hybrid network environments and can provide expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and use Android phones securely and productively.

Help with Choosing an ISP and an Internet Service Package
Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution matches your business requirements. Support services available from Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan comparison and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Best Practices Followed by Seasoned Consultants
Many businesses situated far from areas with ample network engineers resort to less qualified or unseasoned local resources for vital IT support services. This can produce a network that is undependable or unproductive. Progentís team of Microsoft and Cisco certified engineers average over a decade of real-world industry background, in the front lines of network support, performing a wide range of information system services for a diverse selection of clients. This means that with Progent you receive not only expert network engineering knowledge, but an engineer who understands computer industry leading practices in applying those skills to resolve real-world business system problems efficiently and in a repeatable way.

ProSight Systems Watch Automated Server and Desktop Monitoring and Management
ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network. Learn more about Progent's entire ProSight series of value-priced outsourced network management services for small and medium-size organizations.

SQL Server 2012 Expertise
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned software developers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security professionals to help you to maintain your SQL Server 2012 environment and configure an efficient and safe IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service IT consulting and support company like Progent rather than with an individual freelance consultant, your company is assured timely access to knowledgeable experts whenever you need them. You do not have to be concerned that illness, classes, vacations, or conflicting jobs with other clients will cause you to be without support during a crisis.

Microsoft Office Access Database Application Programming
Progent's Office Access consulting experts can provide affordable online support for all editions of Office Access including Access desktop and Access Web App and can provide expert support for Access application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored online training for Access application programming and database management.

Expert Wireless Consulting and Support
Progent's wireless integration consultants offer broad expertise in the implementation and support of wireless networking technology and can help you to plan, configure, administer and repair wireless ecosystems that are compliant, resilient, expandable, easy to manage and use, able to handle your vital applications, and transparently incorporated into hybrid cloud networks. Remote and on-premises Consulting services available from Progent span a selection of wireless solutions such as smartphone integration and management, Wi-Fi network design and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Planning and Support Expertise for SCOM 2016
Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum availability for key workloads by offering centralized, cross-platform tracking of IT resources deployed across local datacenters and cloud environments. Progent's consulting team offers world-class online and onsite expertise to help organizations of all sizes to design, integrate, tune, update and repair SCOM 2016 deployments. Progent's Operations Manager 2016 consultants can assist you to migrate to Operations Manager 2016 from older releases or from different monitoring platforms, or integrate a variety of monitoring tools into a cohesive IT management solution. Progent can also show you how to expand your SCOM 2016 scope to incorporate infrastructure based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Microsoft Dynamics GP Support
Progent can provide a Dynamics GP (formerly Great Plains) consulting expert to assist your company to support and improve your Microsoft Dynamics GP-powered business information system. Progent can also assist you to design and implement a smooth Dynamics GP upgrade from an older system so that you preserve your information, enhance your security, extend your reporting and analytics, leverage Microsoft Office compatibility, and reduce business disruption by designing and following an intelligent upgrade plan.

PC and Mobile Device Unified Administration Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune consulting to centralize and streamline the administration of your PCs along with your Cloud-connected tablets and smartphones. Progent can help you to upgrade efficiently to SCCM 2016 from a legacy device and application management platform or assist you to modify your current SCCM 2016 ecosystem to support your changing business requirements.

Talk to a Progent Network Support Expert
To find out how you can get in touch with a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or go to Remote Computer Help.














© 2002- 2018 Progent Corporation. All rights reserved.