For office computer networks located throughout the state of Idaho, Progent's Microsoft and Cisco certified technical experts can deliver online help and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed enterprise-class expertise, software utilities, and support databases to identify and repair network problems while avoiding the expense and delays associated with onsite technical service dispatches.

If your Idaho small business is located outside of the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network systems support choices may be limited in skills, or not available during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís team of network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to assist with affordable network solutions.

Amazon AWS Cloud Integration Consulting Services
Progent's Amazon AWS cloud planning and integration consultants can provide cost-effective remote consulting to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can show you how to create all-cloud or hybrid networking models that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting or Progent can deliver project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist organizations to configure Progent's Email Guard Security Gateway to enforce specified content policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate data or spam. Email Guard's outbound email content filtering technology can also help avoid being blacklisted and keep in compliance with industry security standards and government mandates such as HIPPA, Sarbanes-Oxley and PCI DSS.

Citrix Desktop Virtualization Consulting
Desktop and application virtualization platforms offered by Citrix permit quick provisioning of new desktops, fast deployment of new applications, streamlined image control, quick recovery from client hardware failure or theft, reduced capital investment in and longer usable life for desktop computers, consistent performance, tight control of security standards, and the ability to prevent critical business information from being taken from the data center. Progent's Citrix XenDesktop engineers and XenApp experts can help you to evaluate, pilot, install, manage, and support Citrix virtual desktop and application technology and can assist you with other virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, is the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) offer a modern IP-PBX solution by integrating with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides expert remote technical support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the knowledge and experience to assist you to analyze and resolve tough network problems quickly and affordably. The breadth of information technology expertise offered by Progent's staff of engineers allows them to escalate even the most difficult problems to appropriate subject matter experts as required. Whether you require one-time phone support and online repair or ongoing access to a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and administrative hassle of maintaining a big in-house support group.

Microsoft Windows 8.1 Migration and Integration
Progent's certified Windows 8.1 experts can deliver a variety of technical services to assist companies of all sizes to install, manage, and support IT systems that incorporate workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's senior project management consultants can help set up testing labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment plans based on leading practices. Progent's consultants can also provide Windows 10 planning and migration help.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide cost-effective online consulting to help your business to design, configure, and fix any facet of your iPhone and Windows integration efforts and is available for short-term tasks to help you through specific technical roadblocks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and scalable network infrastructure that aligns with your mode of computing. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your information system.

Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization solutions lower the effort required for IT administrators to deploy software programs so they are consistent throughout a corporate user base, offer the power to control rights to critical data, and allow fast installation of new or updated desktops. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies desktop connectivity, enhances responsiveness, tightens data security, centralizes administration, and offers an almost transparent client environment. Progent's Windows Server 2008 R2 consultants can help your company to assess the business benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your network architecture to support virtualized desktops effectively, assess and remediate security problems, and educate your IT administrators to follow industry best practices to gain maximum payback from desktop virtualization.

SharePoint Server Support
Progent's Microsoft-authorized Microsoft SharePoint Server 2010 specialists and SharePoint 2007 support professionals can help you rationalize the business case for implementing the latest version of Microsoft SharePoint Server, advise you on the appropriate edition of SharePoint for your application, offer setup and deployment services, help you to set up Microsoft SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application software to operate with SharePoint, design a company-wide security plan that incorporates portal technology, and deliver maintenance and Helpdesk support.

Data Protection Manager Help
Progent's Microsoft-certified System Center Data Protection Manager (SCDPM) consultants can help your company to create an effective business continuity plan, implement an affordable high-availability network infrastructure, deploy a Microsoft Data Protection Manager-based backup and restore system, comprehensively test your SCDPM system, educate your IT personnel or local service providers how to manage SCDPM, or handle extensive IT outsourcing including remote housing of virtual or physical SCDPM machines in Progent's data center facility.

Azure cloud Integration Consulting
Progent's Microsoft Azure planning and integration consultants can assist you with any phase of Azure cloud migration including requirements definition, readiness evaluation, solution design, pilot testing, implementation, centralized administration, performance optimization, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can assist you to configure and debug firewalls and VPN tunnels so your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid environment that seamlessly combines on-premises datacenters with Azure-based services.

Data Backup Expertise
Progent's backup and restore engineers can provide consulting support for a wide array of products and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent offers consulting support for leading backup platforms such as Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist your company to implement, enhance, or troubleshoot data backup systems for a variety of environments such as local, edge to datacenter, cloud-based, or hybrid.

Web Site Development Services
If you need to spruce up your corporate Web site, develop internal Webs for applications like HR or employee education, build a powerful Web presence for a new business, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web architects and developers. Progent's consultants can also assist your company to support your web environment by designing and maintaining a secure, robust server and communications infrastructure featuring offsite and wireless connectivity. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for popular web site development tools. For database-intensive web applications, Progent can provide the expertise of certified SQL Server programmers, Oracle programmers and database administrators, and MySQL consultants.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail solution that promotes productive collaboration by providing flexible set of options for accessing voice messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you read and manage your voice messages from your email inbox, browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and enterprise satellite locations with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging deployment gives you maximum business value.

Design and Configuration Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can assist you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the new IEEE 802.11ac Wi-Fi specification, making it possible to get three times the performance for your wireless LAN while increasing the coverage area.

Contact a Progent Network Support Expert
To find out how to access a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or go to Online Computer Support.

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