Idaho Network Support Services for Office Information Technology Networks: Remote Consultation and Troubleshooting
For small business networks located anywhere in the state of Idaho, Progent's Microsoft certified technicians can provide phone support and troubleshooting to fix your computer system troubles quickly and affordably. Progent has developed top-notch expertise, sophisticated tools and support knowledge bases to identify and repair network problems without the high cost and delays associated with onsite service dispatches.
If your Idaho business is situated beyond the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby network systems support choices may be limited in technical capability, or not available during an emergency. This results in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying those skills to assist with efficient network solutions.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical IT support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All service time is documented in detail and invoiced to the actual minutes used.
Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to capable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Full Array of Security Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Affordable Network Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or configured IT infrastructure that is unusable can cost a small business many times over its’ price in lost productivity.
Development Services
Progent can provide expert software designers and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.
Network Monitoring
Progent offers a range of Network Support Packages based on the advanced monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Sun Solaris Support
Progent offers your small business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Web Site Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.
Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous testing and extensive work with network security design. ISSAP security experts possess in-depth understanding of access control mechanisms and methodologies, telecommunications and network protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's ISSAP-qualified security consultants can help your business with all aspects of architecture security.
Progent provides technical support for mid-size businesses who have 50 to 250 system clients. The medium size business or work group has traditionally been an overlooked segment of the market for network consulting services. The cost structures and support access models of major outside service firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a modest information technology budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the networks of far larger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual network technology and 24x7 network monitoring, dramatically reduces the network support costs of an SMB while offering the mid-size organization with big-company support from professional, IT consultants with background in a wide array of small business technologies. If your mid-sized organization or small business is looking for levels of IT help needed for a mid-size office without paying enterprise costs, contact Progent.
Progent offers Northern California small businesses enterprise-class network consulting services as well as remote or in-person troubleshooting for networks powered by Windows server and desktop technology and Microsoft's .NET servers including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified network consultants also offer security consulting for companies varying in size from the small office to the global enterprise.
Progent's CISSP qualified security experts, or Certified Information Systems Security Professionals, are consultant who have earned CISSP Certification through extensive study and thorough testing. CISSP qualification recognizes expertise in an international standard for information security. ANSI has granted the CISSP credential official recognition in the field of information security under ISO/IEC 17024. Fields of knowledge covered within CISSP include Security Administration Practices, Security Design and Test Systems, Access Control Systems, Software Development Security, Operations Security, Hardware Security, Encryption, Telecommunications, Network Security, and Business Continuity Planning.
Progent's SonicWALL consultants can show you how to select, install, and manage the SonicWALL Firewall, VPN and SonicWALL PRO family of products and can offer training to allow you to support SonicWALL protection appliances. Progent's CISSP certified consultants, CISM certified security professionals, and CISA certified IS security audit consultants can help you design a complete network protection plan, including documented policies, and build protection into your business operations.
Progent's UNIX family support services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single source to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.
Progent provides high availability load balancing support that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology including Cisco Content Engine. non-stop load balancing vendors for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.
The open structure of Microsoft Great Plains makes it possible to design custom applications that offer all of the basic capability of popular Microsoft GP solutions but also meet the particular needs of your business. With use of the Modifier included with MS Visual Basic for Applications, program designers can use the most familiar programming environment in the industry to modify Microsoft Dynamics GP information views, create or edit business logic, define forms and reports, or expand interaction with Microsoft Office software. Progent's background with Microsoft .NET support, Microsoft SQL Server support, and development projects with VBasic, XML and other developer platforms make it possible to create specialized business applications and eCommerce solutions that work transparently with Microsoft GP.
SQL Server 2005 offers indispensable, familiar tools to IT experts and network users, lessening the complexity of designing, deploying, administering, and accessing enterprise data and database applications on platforms ranging from handheld devices to enterprise information systems. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and wide knowledge in planning and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
As the worldwide leader in IP connectivity, Cisco provides the most comprehensive range of solutions for enabling Internet Service Providers to sell protected, flexible, value-added voice, video, and data services. Progent's Cisco-qualified network professionals have experience serving the special needs of Internet Service Providers by assisting ISPs to design, implement, and manage high-availability, extensible connectivity environments appropriate for shared public networks.
