Idaho Network System Technical Support

If your Idaho small business is situated beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to provide efficient network solutions.

Virtual Education for Desktop Applications
Progent provides online virtual training for popular client programs and environments including Excel, Word, Publisher, Project, Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows Vista and Windows 7. Webinar-based learning offers the advantages of traditional in-person sessions, such as immediate communication between students and teachers, but avoids the costs of transportation and the challenge of attempting to synchronize the schedules of multiple trainees.

Virtual Hosting Services
Progent's Virtual Hosting support offers proven virtualization platforms, a state-of-the-art data center, and the support expertise of Progent's Microsoft Gold qualified engineering team to give small companies a complete network outsourcing alternative that enhances system availability and security, eliminates management hassle, and lowers expenses. Under Progent's Virtual Data Center Hosting model, the client owns the data, the operating systems, and the software applications. Because the system is virtualized, it can be moved immediately to a new hardware host without time-consuming and chancy reinstallation and configuration. With Virtual Hosting, your network is not held hostage to a single hosting provider.

Remote Computer Network Administration and Troubleshooting
Remote support utilities and techniques have improved to the point that there is rarely a need for hands-on access to equipment in order to provide efficient support. Remote system support services offered by Progent include operating system setup or upgrades, network troubleshooting, disaster recovery, plus mass storage and router configuration. In situations that require in person technical support, Progent can dispatch a service expert to any state and the majority of zip codes in the United States within 24 hours.

In-depth Experience in Microsoft's Leading Server Technology
Progent provides in-depth experience with Microsoft’s leading server platforms and applications. Progent can provide Windows Server 2008 consulting, Microsoft Windows 2003 professional help, Windows 2K expertise, Exchange 2007 Server consulting services, Exchange Server 2003 upgrade services, and SQL Server 2008 consulting services.

Best Practices Applied by Seasoned Consultants
Many organizations situated far from areas with plentiful network engineers utilize less qualified or inexperienced local consultants for critical computer network support services. This can produce a network that is unstable or unproductive. Progent’s team of Microsoft and Cisco certified engineers average more than ten years of real-world industry background, in the trenches of IT support, performing an extensive range of technical tasks for a broad mix of clients. This means that with Progent you receive not only high-level technical knowledge, but an engineer who understands computer industry best practices in using those skills to resolve actual business network issues efficiently and in a repeatable fashion.

Eliminate Reliance on Freelance Consultants
By developing a partnership with a full-service network consulting and support firm such as Progent as opposed to a freelance consultant, you are ensured timely access to capable experts whenever you require them. You no longer have to worry that illness, classes, time off, or conflicting jobs with other customers will cause you to be with no help during a crisis.

Application Support Services
Progent's Experts Team provides in-depth consulting expertise in specific application areas. By representing a one-stop provider of computer and specialists, Progent can tailor quick, cost-effective and comprehensive IT solutions that fit the individual needs of your business. Application expertise available from Progent include ERP, MRP and financial applications support plus consulting and customized training services for Microsoft Project, Excel and Microsoft Office Word.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of organizations that work closely with Microsoft, have demonstrated technical skills, and have verified customer references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have completed extensive proficiency testing. Microsoft Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.

Full Range of Security Assistance
Progent's CISA, GIAC, and CISSP certified security consultants can assist you to perform comprehensive security audits, recover quickly from virus attacks, set up firewalls, set up secure techniques for remote and mobile connectivity, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a company-wide security plan based on round-the-clock automated monitoring.

Apple Mac Consulting
Progent's Mac OS X experts can provide Apple Mac users a range of services including desktop support, help with Mac OS X applications, security and connectivity consulting, incorporation with Windows environments, and custom education. For business networks based exclusively on Apple Mac OS X or for networks utilizing a combination of Mac OS X, Linux, and Microsoft based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is stable, safe, fast, and supportive of your business objectives.

Server Virtualization Support
Progent's server management consultants offer experience with key server virtualization platforms and offer Windows Server 2008 Hyper-V Virtual Server help, VMware Virtual Server expertise, and Microsoft Virtual Server 2005 help. Progent's experts can help you design your IT environment to take complete advantage of virtualization products, help you to deploy and integrate virtual servers to optimize throughput, reliability and manageability while reducing costs, recommend and test network continuity procedures that minimize downtime in case of major interruption of your IT availability, and deliver continuing maintenance, repair, and engineering services as your business grows and virtual technology evolves.

Network Security Evaluation
Progent's security inventory scanning packages are economical service bundles that feature automated network vulnerability scans run external to and from within your company firewall to uncover the risk to security threats. Both security inventory services are implemented by a consultant who has earned high-level security credentials who generates a report that details and interprets the data captured by the security scan and suggests practical remediation where appropriate.

Virus and Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate email free of spam and malware. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that takes care of the protection and management of corporate email by delivering continually updated spam and virus protection, email content filtering, and protection against email-based directory harvest and DoS attacks. E-Mail Guard also includes monitoring, reporting, and content administration tools as well as outbound scanning to help you to troubleshoot your mail environment and define and police company email policy.