For small office network systems located throughout the state of Idaho, Progent's Microsoft and Cisco qualified professionals can provide phone support and troubleshooting to solve your computer system issues quickly and affordably. Progent has developed world-class skills, advanced software tools, and support knowledge bases to diagnose and repair network problems without the high cost and delays associated with onsite service visits.

If your Idaho organization is situated outside of the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of field proven network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a wide range of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to provide excellent network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist businesses to configure Progent's Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam-like messages. Email Guard's email content filtering technology can also help avoid reputation loss and stay in compliance with industry privacy standards and regulatory mandates such as HIPAA and Sarbanes-Oxley.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest tier of companies that work closely with Microsoft, have proven their IT skills, and have verified customer references. Microsoft Gold Partners must maintain large staffs of IT experts who have completed extensive certification testing. Gold Partners are given access to special support and training opportunities from Microsoft and early exposure to new software for training and study purposes.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consulting team offer advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, fault tolerance, and disaster recovery.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified CM Express to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Help with Choosing an ISP and a Service Plan
Progent can provide the affordable support of online Internet connectivity experts to help your organization to evaluate or update your ISP services so your Internet access solution meets your business needs. Services available from Progent's engineers include assessment of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include optimizing existing routers and configuring additional ones, setting up firewalls, and upgrading fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Microsoft Dynamics NAV Consulting
The latest release of Microsoft Dynamics NAV includes several innovations such as specialized Role Centers, enhanced management information and reporting options, and advanced workflow management. Progent's Dynamics NAV consulting professionals can provide custom programming, integration and troubleshooting support to help you to take advantage of Microsoft Dynamics NAV. Progentís consultants can show you how to integrate MS Dynamics NAV ERP software to other systems and applications. Also, Progent can help you to design and utilize data warehouses so you can enhance your knowledge of your operations, attract additional clients, refine your marketing strategies, and form productive partnerships.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite help from a certified CCIE specialist to help you to design, deploy, administer and repair unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience helping organizations of any size to create collaboration ecosystems by providing services such as Cisco Unified Communications Manager and CallManager system design and deployment, IP voice and video phones and soft phones configuration, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Mobility.

Design and Configuration Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants can assist you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the new IEEE 802.11ac Wi-Fi specification, enabling you to triple the performance for your wireless network while extending the coverage area.

Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange 2010 consultants can assist you to evaluate the benefits of Microsoft Exchange 2010 for your organization and can help you to design and carry out an affordable upgrade to Microsoft Exchange Server 2010 from Exchange Server 2003 or Exchange 2K that will provide fast ROI by increasing your workers' efficiency, lowering the cost of hardware and support, streamlining management, and integrating your vital communications technologies.

PC and Mobile Device Centralized Configuration Management Consulting
Progent's Microsoft-certified consultants can provide System Center 2012 Configuration Manager planning and installation and Microsoft Intune integration help to centralize and simplify the administration of your desktops and Cloud-connected tablets and smartphones. Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy device management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT requirements.

Contact a Progent Network Support Expert
To find out how you can access a Progent computer support expert for remote or onsite help in , phone 1-800-993-9400 or go to Online Computer Support.

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