For small office computer networks located within the state of Idaho, Progent's Microsoft and Cisco qualified technical team members can deliver online support and troubleshooting to repair your network systems troubles fast and cost effectively. Progent has developed enterprise-level expertise, advanced software utilities, and support knowledge bases to diagnose and resolve computer network problems without the expense and time delays normally associated with in-person technical service visits.

If your Idaho small business is located beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your local network support choices may be limited in skills, or unavailable during a crisis. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but an expert with proven methods for applying those skills to deliver efficient network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites located up to 300km away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to prove adherence with industry standards and regulatory mandates.

Juniper Consulting and Support
Progent's Juniper-authorized network engineers can help your company to plan and implement Juniper Firewall/VPN technology, enhance and support your network infrastructure, and migrate smoothly from outdated equipment to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to enable you to streamline the administration and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations manage environments that incorporate a combination of Juniper's software platforms.

Consulting Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is intended to offer a unified solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade efficiently from older releases of Virtual Machine Manager, develop processes for creating and installing VMs and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware ESXi expertise.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, NTP, security logon banner and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; fixing VPN tunnel issues; producing a network diagram and documenting router setup; plus security and fault tolerance planning.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level online expertise for disaster recovery/business continuity planning, validation, and education to help your company to prepare for possible catastrophes, minimize downtime for your essential network operations, avoid lost information, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your management and network support group to provide risk evaluation, identify interdependencies, specify human and physical resources needed to run your business, determine crucial network services and specify acceptable restoration times, qualify hot backup sites, configure secure remote access capability for key workers, plan emergency notification systems and assign responsibilities for personnel, document a complete recovery and test plan, and train key people to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery consultants can assist you to create a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Design, Integration and Support Expertise for System center 2012
Progent's System Center 2012 consulting experts have more than 15 years of experience deploying, supporting and fixing the key platforms that make up System Center and can help your organization to design, deploy, support, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also can provide System Center 2016 migration consulting to assist your organization to move to the current version of Microsoft System Center from an earlier one or from a third-party IT management platform to provide the benefits of enterprise-class deployment, automation, security, plus infrastructure and critical application performance monitoring.

Planning Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and on-premises assessment and upgrade support for Windows 10 provided by Progent include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, streamlined deployment and administration, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and end users, and post-migration consulting support.

MS Dynamics GP Consultants
Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, supports the most popular handheld devices, allows single sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers have the broad knowledge and experience to address the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical product.

Security Inventory Evaluation for Small and Mid-size Businesses
Progent offers two ultra-affordable service packages intended to enable small companies to receive an objective network security assessment from a qualified security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive test of your network from beyond your company firewall to uncover possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Scan, an engineer runs a network scan from a secure computer inside your company firewall to uncover the risk to internal assaults. The two security inventory packages are configured and executed from a protected external site.

Virtualization Support
Virtualization technologies enable businesses to optimize resource utilization, streamline network management, and enhance application continuity and data protection. operate multiple virtual servers on a single physical processor. Common applications for virtualization include hardware consolidation, low-cost platforms for programs that only run on older operating systems, and affordable quarantining of application programming or pilot environments from production systems. Progent's virtualization technology consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize speed, fault tolerance and ease of administration while simultaneously cutting expenses; suggest and validate business recovery plans that reduce productivity loss in the event of a catastrophic failure; and deliver ongoing maintenance, troubleshooting, and engineering services as virtualization technology evolves.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange. This allows you to have some mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and on budget. For more information about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

Automated Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Packages built around the proactive problem solving capabilities of System Center Operations Manager, a next-generation network management software platform that tracks the availability, performance and protection of your information system and detects anomalies before they can disrupt your network. To provide additional insight concerning the performance and robustness of your network infrastructure, Progent can help you deploy and operate popular network monitoring tools based on the Linux OS.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent computer consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.














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