If your Illinois organization is located outside of the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support options may be limited in expertise, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s staff of field proven network consultants average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of customers. This means you obtain not only the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver excellent network solutions.

Nationwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified experts have the experience to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.

Full Portfolio of Security Consulting Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.

Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the highest class of businesses that work closely with Microsoft, have shown IT expertise, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have completed comprehensive certification testing. Microsoft Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

Broad and In-depth Expertise with Office Networking
Progent’s team of sixty+ network experts means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most troublesome computer problems. Progent has the know-how to find fixes fast and deliver them affordably.

Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is fully documented and billed to the actual minutes utilized.

Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.

Custom Software Development
Progent can provide expert software architects and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.

24x7 Support for Maximum Network Availability
For companies with mission-critical applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring package, this service can help ensure the highest system uptime.

Affordable Computer Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or configured IT infrastructure that is unstable can cost an organization many times over its’ cost in lost productivity.

Detailed Service Documentation
Progent provides complete and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.

Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless applications.