For office network systems located throughout the state of Illinois, Progent's Microsoft and Cisco qualified professionals can deliver phone assistance and remote troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has developed enterprise-grade skills, advanced software tools, and support knowledge bases to diagnose and repair network problems without the expense and delays normally associated with on-site technical service visits.

If your Illinois small business is situated beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your nearby computer support choices may be limited in technical capability, or not available during an emergency. This results in a office network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of expert network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to provide affordable network solutions.

Immediate Help for Urgent Problems
With Progentís emergency remote computer troubleshooting services, your company can receive instant assistance for problems that are causing network disruption. Online help does away with the long delay and higher expense required for in-person network service. For day-to-day IT management tasks, Progentís remote support engineers can perform the majority of jobs within a few minutes of a request, instead of requiring you to live with a problem for hours for on-site help to arrive.

Part-time Chief Information Officer Services
Progent can provide companies with an information management professional who can serve as a temporary or part-time CIO. This experienced IT executive can offer long-term direction to help you to deploy sensible technology to enhance business operations so they match more closely with your business objectives. Your company can create and implement a well conceived IT strategy without incurring the cost of a full-time senior IT executive. Critical tasks Progent's part-time CIO can perform include growth strategies, establishing technology budgets, developing and tracking models for Total Cost of Ownership, reengineering workflows, negotiating contracts with vendors, defining security and compliance policies, cash flow management, automating network management, desktop support solutions, patch tracking, and disaster recovery/business continuity planning.

Eliminate Reliance on Freelance Consultants
By creating a partnership with a full-service computer consulting and support company like Progent rather than with a freelance consultant, your company is ensured fast availability of experienced experts whenever you need them. You no longer have to be concerned that sickness, training, vacations, or conflicting priorities with different customers will leave you without help during a crisis.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the core of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified CM Express offer a location-independent IP-PBX solution by integrating closely with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager experts can help with any facet of CUCM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, creating Cisco UCS server clustering systems for high availability, and integration with Exchange and Skype for Business.

Microsoft Exchange 2016 Migration Consulting
Progent's certified MS Exchange Server 2016 consultants can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can help your business to design, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering guidance with procedures like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your disaster recovery system to verify compliance with industry standards and government mandates.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consultants can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Virtualization Expertise
Virtualization technologies allow businesses to optimize resource utilization, streamline network management, and improve workload availability and data protection. run several virtual machines on a single actual computer. Typical usage scenarios for virtual servers are hardware consolidation, inexpensive hosts for programs that only run on older operating systems, and affordable quarantining of software programming or testing environments from on-line ones. Progent's virtualization technology consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can install virtual machines to optimize performance, dependability and ease of administration while at the same time lowering costs; propose and verify business recovery plans that minimize downtown in case of a major failure; and deliver continuing support, repair, and consulting assistance as computer technology advances.

Cost-effective Computer Support Solutions
Many small organizations rely on poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the identical task than an experienced Information Technology expert. As an example, charging a third less per hour, but taking three times longer for the same task is hardly a bargain. Even worse, a badly designed or implemented IT infrastructure that is undependable and difficult to manage or upgrade can cost a business many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the United States confirm the effectiveness of Progent's support model and the expertise of Progent's staff of IT professionals.

Design, Deployment and Troubleshooting Services for Microsoft System center 2012
Progent's Microsoft System Center 2012 consultants have over a decade of background configuring, maintaining and troubleshooting the core components included with Microsoft System Center and can assist you to plan, deploy, maintain, and fix your System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also offers System Center 2016 upgrade planning and support to help your organization to move to the latest edition of System Center from an earlier release or from a third-party IT management solution to provide the advantages of best-in-class provisioning, management automation, security, plus infrastructure and application performance monitoring.

Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid networks that combine Office 365 and on-premises installations of Exchange. This permits you to have specific mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can assist you with any facet of designing, integrating and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and on budget. For details about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Support.














© 2002- 2018 Progent Corporation. All rights reserved.