For small business networks located anywhere in the state of Illinois, Progent's Microsoft certified engineers can provide remote phone assistance and troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has developed world-class skills, software tools, and support knowledge bases to identify and fix IT problems without the high cost and delays associated with in-person technical service visits.

If your Illinois company is located beyond the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network support choices may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying that expertise to provide efficient network solutions.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service combines proven virtualization platforms, a state-of-the-art data center, plus the technical experience of Progent's Microsoft Gold qualified consulting staff to give small businesses a complete network outsourcing alternative that enhances network dependability and protection, reduces administrative overhead, and cuts costs. Under Progent's Private Cloud Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved instantly to a new hardware host without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, your network is not held hostage to a single hosting provider. Find out more about Progent's ProSight family of managed IT services for small organizations.

Easy Engagement and Pricing Structure
Progent makes it easy to become a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time for services performed during regular working hours. All consulting time is documented in detail and billed to the precise number of minutes utilized. Per-minute billing eliminates scenarios in which clients are charged big dollars for quick fixes. Your company is billed only for the support you get.

Some Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common remote Cisco router consulting services offered by Progent include setting up domain name, IP addressing, routing tables, NTP, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing maps, line settings and BGP peering arrangements; installing current IOS image; setting up and confirming failover; resolving VPN issues; creating a network diagram and documenting configuration; plus policy and availability strategy.

Progent's Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide variety of online support services to assist your organization to plan, program, test, install, administer, and troubleshoot applications powered by any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your existing Excel applications to the newest versions of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and identify and fix compatibility issues between different releases of Office Excel. Progent offers as-needed support to organizations who need a quick solution to a stubborn issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or developing line-of-business application software based on Office Excel. Progent's affordable webinar training classes for Office Excel can be customized to address the special requirements of individual users or groups.

Remote Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center provides expert online technical support for Microsoft and Cisco-based networks anywhere in the U.S. Progent's certified professionals have the knowledge and experience to assist you to analyze and solve difficult network problems rapidly and affordably. The scope of information technology expertise offered by Progent's team of engineers allows them to escalate even the toughest problems to appropriate subject matter experts as required. Whether you need occasional phone support and remote troubleshooting or continuing availability of a Helpdesk Technical Response Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and management hassle of maintaining a big internal support group.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery consultants can help you create a disaster recovery plan to handle a catastrophic data center outage. Progent can help you develop a complete disaster recovery solution that includes scheduled disaster recovery evaluations and testing so that after a catastrophic failure takes place, you minimize lost productivity. Progent's Microsoft and Cisco-certified professionals can also help your company to create an affordable, high-availability network architecture that takes into account availability issues covering a wide range of network technologies and procedures. Progent's business continuity experts can help you to deal with the high-level issues related to keeping your company operational following a disaster by taking into account not just information technology concerns but other problems like alerting key personnel, locating temporary work space, acquiring emergency vehicles, finding temporary workers, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can show you how to create an affordable disaster recovery solution for hybrid cloud environments using failover cluster technology proven in Microsoft's Azure public cloud.

Immediate Support for Urgent Problems
With Progentís urgent remote network troubleshooting services, your company can receive instant assistance for problems that are causing network disruption. Remote help eliminates the long wait and increased cost associated with on-site computer service. For ordinary network administration work, Progentís online support engineers can finish the majority of jobs within minutes of receiving a request, instead of requiring you to live with a problem for up to a day for on-premises help to show up.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact your network. Find out about the entire ProSight family of low-cost outsourced network management services for small and medium-size businesses.

Part-time Chief Information Officer Support Services
Progent can provide companies with an information management expert who can serve as a temporary or part-time CIO. This experienced technology executive can offer strategic direction to assist your company to deploy appropriate IT products to improve business operations so they match more closely with your corporate goals. Your company can create and install a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Vital tasks Progent's part-time CIO can carry out include growth strategies, establishing technology budgets, building and tracking models for ROI, reengineering business processes, reviewing contracts with vendors, establishing security policies, business impact analysis, streamlining data center administration, desktop management solutions, software revision control, and business continuity planning.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a unified voice messaging platform that promotes collaboration by offering a variety of alternatives for accessing voice messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and corporate satellite offices with up to 500 workers. Progent's Cisco-qualified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your voice messaging deployment gives you the highest possible competitive value.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can be a one-stop solution for most IT support needs for small businesses. While concentrated on supporting products from Microsoft and Cisco, Progent consultants frequently deploy, integrate, and maintain solutions from leading hardware and software companies including Check Point, WatchGuard, and Symantec. Progent also offers support for Apple OS X and Apple IOS technology, Linux consulting, Citrix virtualization help, and Juniper/NetScreen expertise.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology engineers can provide advanced online and onsite support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small companies and campus LANs to giant data centers and service providers. Progent can show you how to deploy Cisco's quickly evolving switch solutions to achieve the performance, scale, uptime, virtualization support, security and ease of management required for your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Catalyst switch support. To learn about Progent's consulting services for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and support. To learn about Progent's support for Cisco Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.

Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their reach, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

PC and Mobile Device Unified Administration Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 hybrid cloud integration, System Center Configuration Manager (SCCM 2012) design and deployment and Intune consulting to centralize and streamline the management of your desktops along with your web-facing tablets and smartphones. Progent can assist you to migrate efficiently to SCCM 2016 from an older device and application management platform or assist you to enhance your existing SCCM 2016 ecosystem to accommodate your evolving IT requirements.

VMware NSX Network Virtualization
VMware's NSX virtual network platform allows you to create entire networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network technology, VMware SRM can quickly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Migration Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 provided by Progent's experts include ROI analysis, project coordination, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management, telecommuter connectivity, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and end users, and ongoing technical help.

Talk to a Progent Network Support Expert
To learn how to access a Progent computer consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Help.

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