For small office networks located within the state of Illinois, Progent's Microsoft and Cisco qualified technicians can deliver phone help and troubleshooting to resolve your network systems issues fast and affordably. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems without the high cost and delays associated with on-site technical service visits.

If your Illinois company is situated beyond the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s staff of expert network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.

Temporary CIO Support Services
Progent can provide companies with an information management professional who can function as a part-time CIO. This veteran technology officer can provide strategic direction to assist you to deploy sensible technology to improve business processes so they match better with your corporate objectives. Your business can develop and install a well conceived information technology plan without absorbing the expense of a full-time senior IT executive. Key services Progent's temporary CIO can carry out include growth strategies, establishing IT budgets, creating models for TCO and ROI, optimizing business processes, negotiating with vendors, establishing security standards, cash flow management, streamlining data center administration, computer desktop support solutions, software revision control, and disaster recovery planning.

Desktop Consulting and Support Services
Progent's desktop support engineers can assist you to install workstations, laptops, or handheld devices as needed or help you to plan and implement a large-scale migration to a current version of an operating system or a new release of a key desktop application. Progent's Microsoft PC specialists can configure titles from the Office family of productivity products or Microsoft Dynamics accounting and CRM programs on your workstations so they integrate efficiently with other Microsoft applications, software from popular publishers, database servers, and line-of-business services throughout your network. For example, Progent can set up Outlook email client on a desktop or notebook to align with both the work pattern of the user and the security policies of your business. Progent can also offer remote and in-person troubleshooting services for workstations.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines proven virtualization technology, a world-class datacenter facility, plus the technical experience of Progent's Microsoft Gold qualified engineering team to give small companies a complete network outsourcing alternative that improves system dependability and protection, reduces management overhead, and lowers expenses. Under Progent's Private Cloud Hosting model, the client owns the data, the operating systems, and the software applications. Since the environment is virtualized, it can be transported instantly to a different physical environment without lengthy and risky reinstallation and configuration. With Private Cloud hosting, your network is not kept hostage to a single hosting service.

Progent's Consulting, Development and Training Services for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad range of online services to help you to plan, program, test, install, administer, and debug applications based on any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist you to migrate your existing Excel solutions to the latest releases of Excel, support Excel on Apple iOS and Google Android mobile devices, and fix compatibility issues between various versions of Office Excel. Progent can provide on-demand help to organizations looking for a quick fix to a stubborn issue associated with Excel and Progent also offers full project management services for upgrading or creating line-of-business application software based on Office Excel. Progent's affordable online training classes for Excel can be customized to meet the special requirements of individual users or groups.

Some Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the common remote Cisco router support services offered by Progent are configuring hostname, IP addressing, routing tables, T1, and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing configuration, and BGP peering; updating router's IOS image; setting up and confirming router failover; fixing VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and fault tolerance planning.

Planning Help for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial product was released more than a a dozen years, and Progent has the scope of IT knowledge to help businesses of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can help in individual tasks related to your SharePoint 2013 deployment.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Progent's Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants can provide a wide selection of economical online support services to help you to manage and troubleshoot your existing Microsoft Word solution or help you to move to a newer release of Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility problems between different versions of Word, interfacing Office Word with different Microsoft Office apps such as Excel and Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training classes tailored for individuals or groups.

Progent's Integration and Troubleshooting Support for SQL Server 2014
SQL Server 2014 includes major improvements in critical areas such as performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, deployment, management, remediation, and application development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment. If you are already running Microsoft SQL Server 2014, Progent can help your company to perform a smooth upgrade to SQL Server 2016.

Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

Video Conferencing and Telepresence Consulting Services
Progent can provide the services of a certified video conferencing and telepresence engineer with an extensive background integrating products from the leading video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or maintain a telepresence solution that protects your investment and optimizes the business value of your information system. Progent can also provide the expertise of infrastructure consultants able to assist businesses of any size to create and troubleshoot a network that provides the speed, dependability, protection, and scalability required to support your video conferencing/telepresence environment.

Contact a Progent Network Consultant
To find out how you can contact a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Network Help.














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