If your company computer network is in Illinois you now have quick remote technical support from a UNIX or CCIE-certified consultant to help with emergency issues affecting your network. Progent offers the services of among the largest teams of UNIX and CCIE-certified consultants available remotely of any independent service organization in the United States. Rates are reasonable, charges are by the minute, sign-up is quick, and service is unbeatable.

In case your Illinois business is based away from larger urban neighborhoods including Chicago, Aurora, Rockford, or Naperville, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts may be problematic when there's a network crash. This can cause a drop in revenue for your company, upset customers, idle workers, and defocused executives. By utilizing Progent's remote support, you have access to a certified engineer who can offer expertise whenever you require it to get your computer network on line.

Since Progent charges for remote support on a per-minute basis, your company owes exclusively for technical help delivered. Progent imposes no initialization surcharge. Many remote support companies apply large minimum time requirements or bill for each fifteen minutes or more. Progent's small granularity and straightforward pricing model avoid large invoices for quick solutions.

If your Illinois business needs online help for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or go to Contact Progent.

What Makes Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online consulting professionals offers a broad array of in-depth computer skills. This enables Progent's online service experts to resolve the most complex network trouble faster than is feasible with typical independent service firms or with the internal IT staff commonly available to small or mid-size companies. Progent has refined the tools and skills to fix technical issues economically in many different network configurations that incorporate mixtures of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's client testimonials.)

Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE consultants have been awarded professional credentials such as Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service engineers also have a number of high-level Cisco credentials which include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

In order to help businesses who operate networks powered by a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft operating systems, Progent's online support team can provide the expertise of engineers who hold important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security consulting, Progent provides online support from professionals who hold a variety of security certifications such as Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers. The range of Progent's expertise coupled with Progent's cooperative approach to repairing network problems allows trouble ticket escalation, when called for, to experts with sufficient competence to deal with particularly intractable jobs. This speeds up resolutions of serious problems, prevents network disruption, and minimizes technical support bills.

For organizations in the state of Illinois, Progent offers virtually instant online communication with a UNIX, Linux, Solaris, Apple macOS or OS X consultant for emergency assistance to repair technical issues that are hurting your business and are not within the skill set of your local computer support group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-certified consultants can analyze your system with advanced remote support utilities that allow them to provide rapid and efficient evaluation and remediation of critical computer issues.

Troubleshooting Services Progent's Remote Consulting Experts Can Provide Your Illinois Business
Progent's service specialists can provide advanced assistance for a comprehensive set of UNIX/Linux, Apple, Cisco, and Windows products and technologies including:

Online Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based technical service team can assist Illinois small businesses to maintain a comprehensive assortment of IT products and technologies such as network infrastructure, email solutions, security expertise for computer systems and business processes, Windows integration with UNIX/Linux, Sun Solaris, or macOS and OS X systems, VMware options for server consolidation and centralized management, and moving from legacy applications to contemporary solutions powered by updated versions of UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft Windows.

Progent's support experts offer remote troubleshooting for systems powered by major variants of the UNIX OS such as: macOS and OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux platforms such as RedHat Linux, SUSE, Debian GNU/Linux and Slackware.

Cisco Network Infrastructure and Security Technology
Progent leads the computer support arena for offering fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking engineers who qualify for this advanced credential only after intense examinations given by Cisco. In most cases Cisco CCIEs are hired by large enterprises or nationwide ISPs, and so their services are not conveniently available to smaller companies.

Progent is one of the few IT consulting organizations that ensures that CCIEs are accessible to assist small and mid-size businesses. Also, Progent can provide fast communication with a Cisco CCIE via telephone so you can benefit from timely help for complex system issues that are impacting your business but are beyond the experience of your ordinary network support providers. Progent's CCIE consultants can tie into your system via secure on-line troubleshooting tools in order to provide quick and affordable diagnosis and repair of urgent system anomalies. For more on Progent's support for Cisco infrastructure, see Cisco Network Consulting Expertise.

Microsoft Certified Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-qualified remote service professionals can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide range of platform expertise including Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server development, Lync Server implementation and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud monitoring, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

Qualified System Security Specialists
Progent provides you contact with qualified CISA, CISM, and ISSAP security consultants who can deliver a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, or macOS and OS X network against attacks or help you to recuperate quickly from an attack. Security services available from Progent include: extensive security evaluation utilizing platforms such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; planning safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and offering continual proactive monitoring. To learn more concerning Progent's security expertise for small and midsize businesses, refer to Progent's Engineering Services for Network Security.

Applications Services: Online Classes, Customization, Troubleshooting
Progent's Apple Mac technology consultants can support the creative aspect of Macintosh computing by providing consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Group offers in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To learn more information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

Help Desk Support and Outsourcing Alternatives
Progent provides three support programs for Call Center assistance including UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are designed primarily for businesses who require the immediate accessibility of an effective Call Center but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a transparent supplement to your existing Call Center staff. Progent can operate as a primary Call Center for your business, represent an escalation alternative for tough network problems, or be available in overflow situations when your other resources are swamped. Progent's Call Center Consulting Services can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing one, selecting or programming Help Desk Call Center software products to address the special needs of your business, or adding temporary staff to work online with your in-house Help Desk group during demanding events like system upgrades. To find out more information about Progent's Help Desk support and outsourcing services, refer to Progent's Help Desk Call Center Support.

Progent's Online Technical Support Tools
Progent's sophisticated service database software stores comprehensive documentation of all service provided to Progent's customers. Each active Progent team engineer has the benefit of the details of support rendered to every client by any team engineer. This history of trouble tickets and resolutions is structured as a readily accessible proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's partnerships with major industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases as well as to manufacturers' in-house support personnel that enable Progent's remote service specialists to arrive at the best resolutions quickly.

Talk to a UNIX/Linux or Cisco Technical Assistance Expert Now
To see how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Certified CCIE for emergency remote consulting help in Illinois, phone 1-800-993-9400 or go to Expert Remote Network Help.

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