Illinois UNIX, Linux, Solaris, OS X Help Immediate Phone-based Contact with a UNIX, Linux, Sun Solaris, or Mac OS X Troubleshooter
If your business IT network is in the state of Illinois you can now get quick phone-based contact with a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE professional to assist with critical issues involving your computer network. Progent maintains one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available by phone of any nationwide service firm in the United States. Rates are reasonable, billing is per minute, engagement is immediate, and support is world class.
If your Illinois business is based far from major urban areas like Chicago, Aurora, Rockford, or Naperville, access to UNIX or Cisco CCIE experts is often limited when there's a network crash. This can result in a loss of income for your company, upset clients, idle workers, and distracted management. By utilizing Progent's remote support, you can get in touch with a qualified professional who can offer help when you need it to get your network operating.
Because Progent charges for remote support on a per-minute basis, your company owes exclusively for services provided. Progent requires no initialization surcharge. Many remote service companies demand significant minimum payments or bill for every quarter hour or longer. Progent's by-the-minute granularity and straightforward billing mechanism avoid large tabs for speedy solutions.
If your Illinois company requires urgent remote help, find out how to talk to Progent's UNIX/Linux, Sun Solaris, Mac, or CISCO CCIE engineers by going to Progent's nationwide online help, calling 1-800-993-9400, or emailing information@progent.com.
Why is Progent's Online Support Program Special?
Progent's seasoned team of remote support professionals has a broad array of in-depth information technology skills. This allows Progent's online technical support experts to resolve the most challenging network trouble more quickly than is feasible with typical independent support firms or with the in-house support resources usually available to small companies. Progent has delivered online support to companies in every state in America and has developed the tools and skills to fix problems economically in many different computer configurations that feature mixtures of UNIX/Linux, Solaris, Mac OS X, Microsoft Windows, and Cisco technologies.
Progent's UNIX/Linux, Solaris, Apple Mac, and CISCO CCIE engineers have qualified for major certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Progent's online support team members also have a variety of high-level Cisco Systems credentials such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To assist companies that run networks powered by a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft technology, Progent's online service team makes available the assistance of engineers have earned prestigious Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent provides phone-based contact with professionals with major security credentials such as CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge coupled with Progent's group approach to repairing network problems allows service escalation, if needed, to experts with relevant background to resolve particularly intractable support calls. This accelerates resolutions of emergency network problems, prevents system disruption, and reduces technical support bills.
For companies throughout Illinois, Progent offers virtually instant access to an online UNIX, Linux, Solaris, Mac OS X consultant for emergency assistance to repair computer problems that are threatening productivity but are outside the comfort zone of your ordinary computer service resources. Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, and CCIE-certified consultants can interface with your network with advanced remote troubleshooting utilities in order to deliver rapid and economical evaluation and repair of serious network problems.
Services Progent's Online Consulting Experts Can Offer Your Illinois Company
Progent network engineers can deliver advanced help for an extensive set of UNIX/Linux, Cisco, and Windows solutions such as:
Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Mac OS X Systems
Progent's UNIX/Linux, Solaris, and Apple Mac online computer support staff can help Illinois small businesses with an extensive assortment of computer products and technologies that include network architecture, email solutions, security expertise for networks and business processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Mac OS X systems, virtual server products for server consolidation and streamlined management, and transitioning from legacy systems to contemporary environments based on updated versions of UNIX, Linux, Sun Solaris, Mac OS X, or Windows.
Cisco Systems Network Architecture and Security Solutions
Progent is unmatched in the computer support industry for providing fast and affordable communication with Cisco CCIEs. Cisco-certified CCIEs are sought-after networking consultants who qualify for this rare credential only after strenuous testing supervised by Cisco Systems. Most Cisco CCIEs work for big corporations or national ISPs, and consequently their services are not conveniently available to small businesses.
Progent is among the rare computer support providers that makes sure that CCIEs are accessible to support small and mid-size businesses. In addition, Progent offers quick contact with a CCIE via phone so that you can benefit from immediate support for critical system issues that are hurting your business but are not within the competence of your ordinary IT support group. Progent's CCIE support experts can tie into your system via secure on-line support technology to provide fast and affordable diagnosis and resolution of critical network anomalies.
Gold Partner for Remote Expertise for MS Windows
Progent's Microsoft-certified consultants offer remote computer support and consulting expertise for all MS server and office productivity technology. Being a Microsoft Gold Partner, Progent can provide your company the services of consulting professionals who can assist to integrate, maintain and manage every Microsoft Windows Server such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005. For additional information about Progent's expertise in MS server products, visit Microsoft Servers Professional Services.
CISM, CISSP and ISSAP Certified Security Specialists
Progent gives you access to qualified CISM and ISSAP security consultants who can deliver a variety of security services to strengthen the protection of your UNIX/Linux, Solaris, or Apple Mac environment against assaults or assist you to recuperate rapidly from an attack. Security solutions offered by Progent include: in depth security evaluation utilizing platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Solar Winds and Netcat; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring. To learn more information concerning Progent's security expertise for small businesses, visit Progent's Consulting Support for Network Security.
Business Applications Support: Education, Programming, Problem Solving
Progent's Apple Mac experts can promote the creative facets of Macintosh computing by providing consulting services and training in imaging, audio, and motion video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Progent's Application Experts Team offers professional engineering support and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Office Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Call Center Support and Outsourcing Services
Progent offers a selection of support programs for Call Center assistance including UNIX/Linux, Solaris, Apple Mac OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are intended mainly for small companies who require the timely availability of a professional Help Desk Call Center with efficient telephone assistance and the ability to escalate problems, but who have relatively small funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your current Call Center team. Progent can act as a main Call Center for your organization, serve as an escalation alternative for tough technical issues, or be ready in overflow instances when your other resources are swamped. Progent's Call Center Consulting Services can aid you in building an efficient new Help Desk or enhancing your existing one, evaluating or programming Help Desk Call Center software products to meet the particular requirements of your business, or providing temporary staff to work online with your in-house Help Desk Call Center group during high-demand scenarios like software migrations.
Progent is a Microsoft Gold Certified Partner plus a certified Cisco Partner and Progent's Call Center team of experienced UNIX, Linux, Solaris, Apple Mac, Cisco and Microsoft experts are ready to provide your customers easy contact with a reliable technical support resource with years of experience delivering telephone-based help and remote access troubleshooting for small and midsize business networks. Progent's focus is on earning the Help Desk a respected reputation as a solid contributor to business productivity, and Progent's aim is to resolve rather than merely record problems. To read more on Progent's Call Center support, refer to Progent's Call Center Services.
Progent's Remote Technical Support Technologies
Progent has deployed an arsenal of customized technologies, evolved over more than a decade of use, dedicated to allowing the highest standard of efficiency for delivering remote engineering support and repair for small business IT networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN remote connectivity enables the engineers of Progent's Technical Response Center to interface to your network remotely without breaching corporate security.
Progent's powerful customer support reporting software stores extensive documentation for all service delivered to Progent's customers. Each active Progent team consultant has access to the history of services delivered to every client by any team engineer. This archive of problems and fixes is structured as an easily retrievable proprietary database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's certifications with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases as well as to vendors' in-house technical personnel that allow Progent's remote consulting experts to arrive at the optimal solutions quickly.
Talk to a UNIX/Linux or Cisco Systems Network Assistance Specialist Immediately
To learn how you can get in touch with a UNIX/Linux consultant or a Cisco certified CCIE for urgent remote consulting support in Illinois, phone 1-800-993-9400 or go to Urgent Remote Network Help.
Speakeasy is a national carrier of high-speed data Voice over IP solutions. Speakeasy provides a diverse selection of data services such as Speakeasy DSL, SDSL, Full T1, and Dedicated Line services. In addition, Speakeasy Business provides VoIP PBX solutions. Progent has an agency agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate Speakeasy broadband services to build a world-class, cohesive communications infrastructure on a realistic budget.
For small company information networks, managing and coordinating virus defense with disaster recovery plus the preparartion for restoring vital information assets following a successful attack demands a continual effort that entails a sophisticated set of software utilities, procedures, and security policies. Progent’s CISSP and CISM qualified security experts can assist you with system security and virus defense in several areas, from security assessments to designing a complete security strategy. Progent’s security support services include affordable hourly or contract support to show customers how to install and manage protected small company information networks based on Microsoft Windows and Cisco solutions. Progent supports information security technology from all major security protection vendors such as Cisco PIX Firewall, Veritas, Juniper, Symantec, Trend Micro, Sonicwall, Neoteris, and Watchguard. Progent’s computer security consulting engineers can provide expertise in physical security, wireless security, operational security, hardware security, programming security, security architecture, security management practices, security design, security evaluation, and system security auditing. Progent can also help with telecommunications, network and Internet security, access permission systems and processes, disaster recovery planning, data backup, and encryption.
Progent's E-Mail Guard is based on Postini's managed services, which utilize custom pass-through filtering rather than the store-and-forward method for defending against spamming, email-borne viruses, DHA attacks, and DoA threats. Under Postini's approach, e-mail bound for your email server is evaluated in real-time at Postini's secure data center. Postini’s Connection Manager technology utilizes heuristic rules analysis to identify behavior patterns associated with Directory Harvest Attacks and immediately filters DHA messages. Postini's Content Filter then separates spam and viruses from legitimate e-mail via an in-memory process that requires only milliseconds.
Stealth intrusion checking is a key component of any comprehensive network security strategy. Progent’s security professionals can perform extensive penetration tests without the awareness of your company's in-house network support staff. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion detection alerts and event history monitoring are correctly set up and actively monitored.
Before Progent’s MOM-based solution, network issues were handled reactively, once users were impacted by them. With the benefit of proactive, automated warnings and trend reports sent by MOM, Progent can now ward off server problems before they becomes serious enough to impact network uptime. Thanks to Microsoft Operations Manager, Progent can deal with potential problems before clients are aware that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class availability, safety and productivity.
Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network downtime, simplifies long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Exchange 2007 help, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business goals.
Progent's Data Center consultants can show you how to find high availability data centers that match the particular needs of your business. Fault tolerant colocation sites are particularly appealing to small organizations because of their affordability and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a minimum level of fault tolerance is too expensive for the majority of small businesses. Progent is ready to help you get all the benefits of non-stop data centers and 24x7 colo sites by offering a full range of engineering and support services.
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual architecture promises lower TCO of servers and quicker ROI, more efficient use of physical computers, simplified operations, enhanced network availability, and easier management. Common usage scenarios for virtual machines include resource consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and inexpensive quarantine of software development or evaluation systems from on-line systems.
Progent's Microsoft-certified professionals can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your business, perform test installations to verify Hyper-V's operation with your production software, evaluate your network and server architecture for optimal operation with virtual server solutions, help you in moving to Microsoft Windows Server 2008 and setting up, train your network management staff to monitor and administer Hyper-V, offer expert consulting support for improving the protection of your virtual machines, design and validate business continuity processes that optimize network availability, and deliver ongoing consulting and technical support including affordable low-cost online repair and comprehensive Help Desk outsourcing.
Microsoft SQL Server 2005 offers powerful, familiar tools to IT professionals as well as to information workers, reducing the difficulty of creating, deploying, administering, and using company data and database programs on platforms ranging from handheld devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Progent has agent agreements with several of the industry's top data and voice carriers and can provide your company the same data/voice packages you can get by buying direct. Progent can also assist you to select the service packages that make the best sense for your company and can provide professional consulting support to help you integrate your data/voice services into a cohesive solution that maximizes the productivity of your computer network. Service providers whose connections are offered by Progent include AT&T, Broadwing, and New Edge Networks.
Progent offers nationwide urgent phone support and consulting services for companies who operate environments based on versions of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides optimum leverage for your IT budget by extending client efficiency and limiting the time charged for computer repair services. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by going to your location. In most of cases your network problems can be remediated by telephone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISA certified security professionals to assist you with the most difficult system problems.
Even if your business has a small network support group and a limited technology budget, your information system can still have the same high reliability and performance that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network professionals, the latest system management software for 24x7 monitoring and threshold alarms, and cost-effective support programs such as a help desk call center to keep your vital business applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to cut service costs, resolve trouble spots quickly, and anticipate problems before they impact system productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive event management. Progent supports MOM 2000 and MOM 2005 to give small business networks enterprise-class availability, security and performance.
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of IT security professionals. GIAC's mission is to ensure that an accredited professional has the knowledge needed to provide support in critical areas of system, information, and program security. GIAC certifications are acknowledged by companies and institutions around the world including and the United States National Security Agency. Progent can provide the support of GIAC certified professionals for any of the network security services addressed within GIAC certification programs such as assessing security systems, incident handling, traffic analysis, and web-based services security.
