If your company network is in Illinois you can depend on quick phone-based contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified professional to fix complex problems affecting your computer network. Progent maintains among the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available remotely of any nationwide support organization in the United States. Rates are affordable, charges are by the minute, engagement is immediate, and service is unbeatable.

In case your Illinois small business is located away from larger urban areas such as Chicago, Aurora, Rockford, or Naperville, help from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers may be limited during an emergency. This can cause a drop in income for your business, angry customers, idle workers, and distracted executives. By utilizing Progent, you have access to a certified consultant ready to provide expertise whenever you have to have it to get your network on line.

Since Progent charges for telephone-based support by the minute, your business is invoiced exclusively for technical help received. Progent imposes no startup charge. Some online support organizations apply large minimum time requirements or charge for every fifteen minutes or more. Progent's fine granularity and simple pricing mechanism avoid large tabs for quick solutions.

If your Illinois company needs online assistance for UNIX, Linux, Sun Solaris, Mac or Cisco technology, visit Progent's online support, call 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Technical Support Services Special?
Progent's experienced team of online consulting engineers has a wide array of in-depth computer knowledge. This allows Progent's online service specialists to resolve the most complex technical problems more quickly than is feasible with ordinary independent service firms or with the in-house IT resources usually available to smaller companies. Progent has developed the tools and experience to repair problems economically in a wide variety of computer configurations that feature mixtures of UNIX/Linux, Sun Solaris, Apple Mac, Microsoft Windows, and Cisco technologies. (Check out Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple Mac, and CCIE engineers have earned major certifications including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online support team members also hold a variety of key Cisco credentials such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help companies that operate environments powered by a mix of UNIX/Linux and Microsoft technology, Progent's online service team can provide the services of support specialists who hold important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering high-level security expertise, Progent provides remote support from engineers with important security certifications such as CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge combined with Progent's team-oriented approach to fixing network problems allows trouble ticket escalation, if appropriate, to experts with relevant competence to deal with particularly intractable support calls. This accelerates remediation of urgent network problems, prevents system disruption, and reduces maintenance bills.

For organizations in the state of Illinois, Progent allows immediate online communication with UNIX, Linux, Solaris, Mac consultant for critical help to troubleshoot information system problems that are impacting business productivity and are not within the skill set of your in-house network support resources. Progent's UNIX, Linux, Sun Solaris, Mac, and Cisco CCIE-certified consultants can analyze your network with advanced remote support technologies that allow them to perform quick and affordable diagnosis and remediation of critical network issues.

Troubleshooting Services Progent's Remote Support Experts Can Offer Your Illinois Company
Progent network consultants are qualified to offer advanced support for a comprehensive set of UNIX, Apple OS X, Cisco, and Windows technologies including:

Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple Mac Environments
Progent's UNIX/Linux, Sun Solaris, and Apple Mac remote network support staff can assist Illinois small businesses with a large set of IT products and technologies such as system infrastructure, email solutions, security consulting for computer systems and company processes, Windows integration with UNIX, Linux, Solaris, or Mac OS X platforms, VMware technologies for processor economization and centralized administration, and migration from outdated systems to current solutions based on newer versions of UNIX/Linux, Solaris, Apple Mac, or Microsoft Windows.

Progent's support experts can provide remote troubleshooting for systems based on major versions of the UNIX operating system including: Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or mainstream Linux platforms such as RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Infrastructure and Security Technology
Progent leads the computer support industry for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking consultants who earn this rare credential only after intense examinations administered by Cisco. In most cases CCIEs work for big enterprises or nationwide Internet service providers, and so their help is not readily available to smaller companies.

Cisco certified experts from Progent can assist you to plan, setup, and manage an integrated network infrastructure that can simplify business processes, reduce costs, and accelerate the path to profitability. By providing Cisco broadband routers expertise with Cisco Catalyst switches consulting services and Aironet wireless technology integration help, Progent can significantly increase the business value of your network infrastructure in Illinois. To see additional information about Progent's support for Cisco infrastructure, see Cisco Technology Engineering Expertise.

Microsoft Gold Partner for Online Technical Support for Microsoft Windows
Progent's Microsoft-qualified online support professionals can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of platform practice areas such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 support, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2013 design, Lync Server implementation and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Certified System Security Professionals
Progent offers you contact with qualified CISM, CISA and CISSP security consultants who can deliver a variety of system protection services that can improve the immunity of your UNIX, Linux, Sun Solaris, or Apple Mac environment against assaults or assist your business to recover fast from an attack. Security solutions offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and implementing round-the-clock proactive monitoring. For additional information on Progent's security support for small and midsize companies, refer to Progent's Professional Expertise for System Security.

Business Applications Support: Webinar Training, Customization, Troubleshooting
Progent's Mac technology experts can promote the creative facets of Macintosh environments by offering help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Group can supply in-depth engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

Help Desk Call Center Service and Outsourcing Alternatives
Progent offers a variety of programs for Call Center services including UNIX, Linux, Sun Solaris, Apple Mac, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Call Center Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are intended primarily for companies who require the immediate availability of an effective Help Desk but who have relatively small funds and IT management bandwidth. Progent’s Virtual Help Desk is a seamless extension of your current Help Desk staff. Progent can act as a primary Call Center for your business, serve as an escalation alternative for tough network issues, or be available in overflow situations when your ordinary resources are swamped. Progent's Help Desk Call Center Consulting Services can aid you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk software products to meet the special requirements of your business, or adding temporary staff to work remotely with your internal Call Center group to handle high-demand events such as system upgrades. To learn more concerning Progent's Call Center support and outsourcing, go to Progent's Help Desk Services.

Progent's Online Service Tools
Progent's highly evolved customer support database application keeps extensive records for all service provided to Progent's customers. Each active Progent team engineer has the benefit of the history of services provided to every client by any team member. This archive of trouble tickets and resolutions is structured as an easily accessible internal database that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's certifications with key industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to vendors' in-house engineering personnel that enable Progent's online consulting experts to come up with the best solutions promptly.

Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Specialist Now
To find out how to ask a UNIX, Linux, Solaris, Mac OS X engineer or a Cisco certified CCIE for urgent phone-based engineering assistance in Illinois, phone 1-800-993-9400 or visit Expert Remote Network Help.

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