For small company networks located throughout the state of Illinois, Progent's Microsoft and Cisco authorized technical team members can provide remote phone assistance and troubleshooting to solve your network systems problems quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated tools, and support databases to diagnose and repair computer network problems while avoiding the cost and delays associated with onsite service dispatches.

If your Illinois company is located outside of the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your local network support options may be limited in skills, or not available during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.

Best Practices Followed by Expert Consultants
Many organizations located far from cities with ample expert consultants resort to poorly trained or unseasoned local consultants for critical network support. This can produce a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average over ten years of hands-on industry experience, in the trenches of network support, performing an extensive array of information system services for a diverse mix of clients. Consequently, with Progent you get not just high-level network engineering knowledge, but an engineer who understands computer industry leading practices in using that knowledge to solve real-world business network problems successfully and in a repeatable way.

Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service network consulting and support firm like Progent rather than with a freelance consultant, you are ensured fast access to knowledgeable experts when you need them. You no longer have to be concerned that sickness, training, time off, or conflicting jobs with different clients will cause you to be without help when you have a crisis.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of consulting services to assist organizations of any size to maintain, administer, and troubleshoot environments that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.

Desktop Consulting and Support Services
Progent offers a wide range of cost-effective consulting and support services to help your company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent's desktop consulting services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 integration expertise, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.

Microsoft Virtual Desktop Support Services
Microsoft's desktop virtualization technologies lower the work required for IT managers to install applications so they are consistent across an entire workforce, offer the ability to manage rights to critical data, and allow fast deployment of new or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines desktop access, enhances performance, strengthens data security, unifies administration, and provides a nearly seamless user environment. Progent's Windows Server 2016 consultants can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization solutions, configure test and on-line deployments, improve your system infrastructure to support virtual desktops effectively, assess and remediate security problems, and train your IT administrators to utilize best practices to gain a fast ROI from desktop virtualization.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner and more secure Active Directory environment. Both options also provide the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. For more information about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

Microsoft Exchange Server 2010 Migration Support
Progent's Microsoft-certified Exchange 2010 consultants can help your organization to manage and debug your current Exchange Server 2010 environment or provide the assistance of certified Exchange 2016 professionals and Office 365 Exchange Online consultants to help you determine the value of migrating to a current release of Exchange that delivers quick payback by increasing your workers' efficiency, cutting the expense of hardware and support, streamlining management, and consolidating your vital communications platforms.

Windows 2016 Hyper-V Hybrid Cloud Solutions
Hyper-V 2016 incorporates core features initially designed for and refined on Microsoft Azure, among the world's largest public clouds. This significantly enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, configure test systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid deployment, create and carry out a smooth migration plan, train your IT management and technical support staff, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers maximum business value.

Expert Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-level colocation centers in Northern California and major cities across the U.S., and Progent's Internet data center support group can enhance your systemís fault tolerance and performance by helping you choose a colo site that addresses the particular requirements of your enterprise including geographic proximity, space, connectivity, budget, and extra additional features and services. Progentís data center IT services are designed for businesses with equipment located at co-location hosting sites and requiring timely on-premises service at the co-location site plus remote help from Microsoft and Cisco qualified experts. Progent provides a variety of colo center support services such as system topology evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, development and deployment of fault tolerant systems, architecting and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and planning high-availability server cluster configurations.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and local Exchange. This allows you to have certain Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any phase of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical problems and also can provide extensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and within budget. For more information about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that tracks the reliability, performance and security of your information network and identifies problems before they can disrupt your network. To provide additional insight concerning the performance and robustness of your network infrastructure, Progent can help you integrate and operate popular network monitoring tools powered by Linux.

Planning and Deployment Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Aironet wireless AP planning and deployment consulting and Cisco Wi-Fi controller expertise to help you benefit from the 802.11ac Wi-Fi specification to triple the speed for your Wi-Fi network while expanding the area covered.

Contact a Progent Computer Consultant
To find out how you can get in touch with a Progent computer support expert for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Help.

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