For small company network systems located throughout the state of Illinois, Progent's Microsoft and Cisco authorized engineers can provide online help and remote troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-level expertise, advanced software tools, and support databases to troubleshoot and repair network problems without the cost and time delays associated with on-site service calls.

If your Illinois company is situated beyond the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your local network support options may be limited in expertise, or unavailable during an emergency. This can result in a network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís staff of network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a varied range of clients. This means you get not just the technical know how needed for the task, but an expert with proven methods for applying those skills to provide cost effective network solutions.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Desktop Support Services
Progent's desktop support engineers can assist you to install desktop computers, notebooks, or handheld communicators individually or assist your business to plan and implement a mass migration to a new version of an operating system or an updated release of a key end-user application. Progent's Microsoft desktop consultants can configure programs from Microsoft's Office line of productivity products or Microsoft Dynamics financial and customer relationship products on your workstations so they integrate efficiently with all Microsoft applications, products from popular publishers, database servers, and key solutions throughout your network. As an example, Progent can configure Outlook email client on a desktop or laptop to align with both the usage profile of your employee and the protection requirements of your business. Progent can in addition offer on-line and in-person troubleshooting support for workstations.

IT Support for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online network consulting and emergency repair services to local governments and school districts across the U.S. Progent is among the pioneers in delivering expert remote IT support and has delivered IT support to clients in all 50 states. Progent's online information technology support for local governments saves travel expenses and solves issues faster than on-premises support.

Planning and Configuration Consulting for Meraki Indoor and Outdoor Wi-Fi APs
Progent's Meraki wireless AP consultants offer remote and onsite support services to help businesses of any size to design, install, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and firewalls to create a seamless network infrastructure that provides the same connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or device. (Refer to Meraki switches consulting services.)

Assistance with Choosing an Internet Service Provider and a Connection Plan
Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your company to assess or update your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include evaluation of your existing bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Provisioning can include optimizing current routers and configuring additional ones, setting up firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced online consulting support to help businesses of any size to connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

Progent's Cloud Integration Support for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small businesses to make the move from the older physical on-premises datacenter to the contemporary hybrid networking model that combines local and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business benefits of migrating to Essentials and implementing a hybrid local/cloud model for your network ecosystem. Progent can provide full-service project management so you can plan and execute an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Microsoft Azure integration consulting services.) Progent can also provide as-needed consulting help, technical support, and training.

Expert Support Services for Systems at Colocation Data Centers
There are hundreds of enterprise-class data center colocation sites in the San Francisco Bay Area and larger cities across the U.S., and Progent's Internet data center consulting team can improve your network's redundancy and performance by helping you select a colocation facility that meets the individual requirements of your business including geographic proximity, size, connectivity, budget, and extra additional features and services. Progentís colocation center support services are intended for companies with equipment housed at collocation hosting facilities and in need of timely on-site help at the colo facility plus remote help from Microsoft and Cisco qualified experts. Progent provides a variety of co-location center consulting services including network architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, development and deployment of non-stop systems, architecting and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and planning high-availability server cluster systems.

Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless solution that offers quick return on investment and enables improved business results. Progent can help your company to integrate Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server. Progent can also assist you resolve compatibility problems between various versions of Office desktop and offers live online Office and Office 365 instruction to individuals or teams.

Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, lower their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.

Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center (TRC) is dedicated to providing the best quality of online network support available for urgent as well as standard problems. For urgent problems that affect multiple workers, vital people, or a mission-critical program, the Technical Response Center will engage in less than an hour. For standard problems, the TRC is committed to respond in less than two hours. In all cases, your trouble ticket will be created quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you on every corrected issue to confirm you are satisfied with the results and ready to close the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Cost-effective Network Support Solutions
Many small businesses rely on flawed metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take several times longer to complete the identical job than an experienced Information Technology professional. For example, billing a third less per hour, but taking three times longer for the same task is not a bargain. Still worse, a badly architected or implemented network infrastructure that is unreliable and hard to manage or upgrade can cost a business many times more than its setup price because of lost productivity. Progent's customer testimonials from satisfied businesses across the U.S. indicate the effectiveness of Progent's service model and the expertise of Progent's team of IT professionals.

Get in Touch with a Progent Network Consultant
To learn how to get in touch with a Progent computer consultant for online or on-premises support in , call 1-800-993-9400 or visit Remote Network Support.














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