For office computer networks located in the state of Illinois, Progent's Microsoft certified professionals can provide remote phone support and troubleshooting to solve your network systems troubles quickly and affordably. Progent has acquired enterprise-class expertise, software tools, and support databases to troubleshoot and repair network problems without the high cost and time delays normally associated with onsite technical service calls.

If your Illinois company is located outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your nearby computer support options may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progentís team of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to provide efficient network solutions.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist you to move from an older release of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible business value.

Part-time CIO Services
Progent can provide companies with an IT management expert who can serve as a part-time Chief Information Officer. This experienced technology executive can offer long-term direction to assist your company to deploy sensible technology to improve business processes so they align more closely with your corporate objectives. Your business can create and install a well thought out IT plan without absorbing the expense of a full-time senior IT executive. Vital services Progent's part-time Chief Information Officer can carry out include strategic planning, establishing IT budgets, creating models for ROI, reengineering workflows, negotiating with vendors, establishing security and compliance policies, monitoring service level agreements, streamlining network administration, desktop support solutions, software revision management, and business continuity preparedness.

Wide and In-depth Experience with Office Networking
Progentís group of close to 100 computer network experts means clients can take advantage of the leverage of over a thousand years of cumulative experience and collective information to resolve the most difficult network problems. Progentís accredited network engineers have the know-how to come up with solutions fast and implement them affordably.

ZENO Monitoring and Reporting for IP-based Devices
ZENO is Progentís monitoring and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of all vital IP-based devices that make up your entire IT environment. When ZENO detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impair or take down network.

Unified Communications Manager and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally known as CallManager, is the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco VoIP phones and video phones, designing dial plans, setting up SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating UCS server failover solutions for survivability, and integration with Exchange Server.

Security Inventory Assessment for Small and Mid-size Businesses
Progent has put together two low-cost service packages designed to allow small companies to receive an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from an authorized computer within your firewall to determine vulnerabilities to internal threats. The two security inventory services are configured and run from a secured external site.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology allows you to create entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

Progent's Integration Services for Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level operating system that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the new hybrid networking paradigm that combines local and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business advantages of migrating to WS 2012 R2 and implementing a hybrid on-premises/cloud model for your computing environment. Progent can provide comprehensive project management so you can design and carry out a smooth move to Windows Server Essentials, Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange deployments and Microsoft Azure integration consulting services.) Progent can also provide continuing consulting help, troubleshooting, and training.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants can provide expert remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small or midsize companies and campus networks to giant data centers and ISPs. Progent can help you to implement Cisco's rapidly evolving switching solutions to achieve the performance, scale, availability, virtualization support, data protection and ease of management demanded by your organization. To learn about Progent's consulting and support for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting and support. For details about Progent's consulting services for Cisco's Nexus line of switches, see Nexus switch consulting and support. For details about Progent's support for Cisco Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.

Talk to a Progent Computer Support Expert
To find out how you can access a Progent computer consultant for online or on-premises assistance in , call 1-800-993-9400 or go to Remote Network Support.














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