Illinois Computer Network Consulting Experts for Office Computer Networks: Online Phone Assistance and Troubleshooting
For office network systems located within the state of Illinois, Progent's Microsoft certified technical team members can provide phone support and remote troubleshooting to solve your network problems fast and affordably. Progent has developed enterprise-class skills, software tools and support knowledge bases to identify and fix computer network problems without the expense and delays associated with onsite service visits.
If your Illinois small business is situated outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your local network support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to provide affordable network solutions.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for rapidly developing multi-vendor solutions.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Quick Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience working with the Microsoft family of technologies.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert engineers resort to untrained or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Broad and In-depth Expertise with Business Networks
Progent’s team of sixty+ networking experts means clients benefit from the leverage of 800 years of combined experience and shared information base to repair the most troublesome IT issues. Progent has the know-how to identify solutions fast and deliver them affordably.
Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network free of stressful and expensive service disruptions.
Custom Software Development
Progent can provide expert software architects and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for companies of all sizes.
Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Macintosh Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network infrastructure that is stable, secure, fast and aligned with your business needs.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Medium-size companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Progent's Microsoft-certified professionals offer technical support and IT consulting services for Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and support expertise for Microsoft Exchange Server include system design, installation, documentation, local and remote troubleshooting, Help Desk outsourcing, expert security evaluation, and comprehensive network management outsourcing.
Progent's Virtual Help Desk support services are an integrated extension of your internal IT service staff. This can include advanced call center services such as a special telephone number with customer-specific greeting. Progent will also rout calls automatically to staff members who are specifically set up and trained to support your needs. Also, Progent's Help Desk Call Center staff can use trouble tickets with any customer trouble ticket software for transparent integration with your internal network services group. Advantages of Progent's Virtual Computer Support Help Desk services include high-end Microsoft and Cisco Help Desk Call Center expertise the minute you call, transparent expansion of your in-house resources, comprehensive support for urgent client issues, and per-minute billing.
Progent provides support expertise for WatchGuard Firewall/VPN security products including the Firefox X Core family of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard VPN security product that fits your network protection plan and is within your IT budget. Progent can also assist you to integrate WatchGuard Firewall and WatchGuard SSL VPN devices with security products from other suppliers and offer a one-stop source for technical help, training, and security expertise.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy creation of advanced business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering expertise, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
If your office network combines Sun Solaris platforms with Windows, Progent can help you to incorporate your servers into a cohesive environment that permits all your operating systems to coexist for simple management, transparent dataflow, high reliability, superior throughput, and tight security. Progent's Solaris and MS Windows integration assistance services feature network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and repair, in-person technical support, and help desk call center outsourcing.
If your company is developing UNIX or Linux software in an environment that has Windows-based processors, PCs, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your area of high-value know-how while avoiding the constant hassle of maintaining your business network. By using automated network monitoring and by delivering remote and on-site assistance when your company needs it, Progent offers an affordable solution for supporting an information system that features excellent reliability, security, and performance. Progent's Linux developer assistance services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-siteservice and troubleshooting, proactive network monitoring, and help desk call center support.
Even if your business has a small computer support staff and a limited IT budget, your information system can still have the same high reliability and responsiveness that once needed a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-qualified network professionals, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective support programs such as a help desk call center to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to cut support expenses, resolve problems quickly, and prepare for problems before they degrade system performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small business networks enterprise-class reliability, protection and performance.
Progent’s fault tolerant system consultants offer reliability consulting, disaster recovery services, network load balancing, 24x7 interoffice access, 24x7 Internet architecture design, non-stop data center services, and other non-stop operations support to show your organization create a 24x7 environment for line-of-business applications. Progent has the experience to develop affordable, 24x7 networks by utilizing the expanding library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you build a high-availability mutli-site network with a completely redundant Internet connection and intelligent network load balancing.
