For small office network systems located in the state of Indiana, Progent's Microsoft certified technicians can deliver phone assistance and troubleshooting to resolve your network issues quickly and affordably. Progent has acquired enterprise-grade skills, sophisticated tools, and support databases to troubleshoot and resolve IT problems without the high cost and delays normally associated with onsite technical service calls.

If your Indiana organization is located outside of the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support options may be limited in technical capability, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical projects for a extensive range of clients. This means you obtain not only the technical skills needed for the job, but a consultant with proven methods for applying those skills to provide excellent network solutions.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to help your business to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or support a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, collaborative environment that maximizes the business value of your IT network.

Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, operates as the center of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified CM Express provide a modern IP-PBX solution by integrating closely with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any facet of Unified CM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

Broad Expertise in Microsoft's Popular Server Platforms
Progent provides in-depth experience with Microsoft’s popular server systems. Progent offers Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Windows 2008 R2 support, Microsoft Windows 2003 professional help, Windows 2K upgrade support, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 consulting and troubleshooting services, SQL Server 2016 integration, and SQL Server 2012 and 2014 consulting services.

Network Support for Small Governments
Progent has a long background delivering a broad range of online network support and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industry’s pioneers in delivering expert remote IT consulting and has provided network solutions to organizations in all 50 states. Progent's remote computer support for local governments eliminates travel expenses and solves problems more quickly than onsite service calls.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s exclusive team of Cisco certified CCIE network engineers have been awarded an accreditation reserved for only the most capable experts for architecting, programming, installing, and debugging a wide range of Cisco network and connectivity solutions. There are only about seven thousand certified CCIEs around the world, and achieving this distinction involves extensive proof of competency through written examinations and hands-on lab demonstrations to ensure that CCIE’s know how to apply theory to practical situations. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable quickly developing multi-vendor solutions.

Juniper Networks Support
Progent's Juniper-authorized network consultants can assist you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants offer support for Juniper's flagship network control software to help your business to simplify the administration and strengthen the protection of your Juniper VPN devices, routers, and switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.

Immediate Help for Urgent Issues
With Progent’s emergency remote network support services, you can get instant support for problems that are causing network disruption. Online support does away with the lengthy delay and increased expense associated with in-person network service. For day-to-day IT management work, Progent’s remote support consultants can perform the majority of jobs within minutes of receiving a request, rather than forcing your company to wait for hours for on-premises support to arrive.

Progent's Consulting Services for Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small businesses to transition from the traditional physical on-premises datacenter to the new hybrid networking paradigm that includes local and cloud-hosted resources. Progent's certified Windows Server Essentials consultants can provide cost-effective remote consulting and technical support services for Windows Server Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to Windows Server Essentials and adopting a hybrid local/cloud design for your network ecosystem. Progent can provide comprehensive project management support to help you design and carry out a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure integration consulting.) Progent also offers ongoing consulting help, troubleshooting, and training.

System Center Data Protection Manager (SCDPM) Support Services
System Center 2016 Data Protection Manager offers small to mid-size organizations automatic backup and easy restore functions for Microsoft environment. SCDPM 2016 offers application-aware backup for key workloads like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft Gold-certified Data Protection Manager 2016 consulting experts can assist you to design, implement, administer, and repair a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to help you through technical bottlenecks or provide end-to-end project management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.

Cost-effective Support Solutions
Many small businesses rely on flawed metrics when searching for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate technical background can take many times longer to perform the identical task than a seasoned Information Technology professional. As an example, billing 30% less per hour, but taking three times as long for the same task is not a deal. Still worse, a badly designed or configured IT infrastructure that is unstable and hard to administer or upgrade can cost a small business many times over its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's service model and the expertise of Progent's team of IT professionals.

Detailed Documentation of Services Delivered
Progent provides full and detailed documentation of all service activity to ensure clients don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of support activity immediately after completion of each service task, and also sends a hard copy along with monthly invoices. Complete network support reporting makes it less risky for clients to transfer to a new service provider or take on more support duties internally. Good service documentation also provides IT managers the information required to evaluate support services and produce more realistic network expense projections.

Progent's Integration and Troubleshooting Services for Microsoft SQL Server 2014
SQL Server 2014 incorporates significant enhancements in critical areas such as performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently with all workloads including OLTP, data warehousing, and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver efficient remote and onsite consulting services including planning, deployment, management, remediation, and application development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. In case you are currently using SQL Server 2014, Progent can help you to perform a cost-effective transition to Microsoft SQL Server 2016.

Contact a Progent Network Consultant
To find out how to get in touch with a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or visit Online Network Support.

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