For small company computer networks located in the state of Indiana, Progent's Microsoft authorized technicians can provide online assistance and remote troubleshooting to repair your network problems quickly and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support databases to troubleshoot and resolve network problems while avoiding the high cost and delays associated with on-site service calls.

If your Indiana company is located outside of the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your local computer support choices may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a extensive range of customers. This means you obtain not just the technical competency needed for the job, but a consultant with proven methods for applying that expertise to deliver efficient network solutions.

Temporary Chief Information Officer Support Services
Progent can provide companies with an information management professional who can act as a part-time Chief Information Officer. This veteran technology executive can offer strategic direction to help you to deploy appropriate technology to enhance business processes so they align more closely with your corporate objectives. Your company can develop and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can carry out include growth strategies, planning IT budgets, building models for ROI, reengineering business processes, reviewing contracts with vendors, defining security and compliance standards, monitoring service level agreements, automating network administration, software revision control, network asset documentation management, and disaster recovery planning.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN optimized for your environment, providing your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite survey features onsite inspection, spectrum and data protection audits of your current wireless network, analysis of your site's layout, measuring for radio frequency interference, signal propagation modeling, selection of the best placement for client-requested Wireless Access Points such as Cisco Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report describing the new WLAN.

Progent's Consulting, Development and Training Services for Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad range of remote support services to help you to plan, develop, pilot test, install, administer, and troubleshoot business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to migrate your existing Excel solutions to the latest versions of Excel, support Excel on Apple iOS and Android smart phones and tablets, and identify and fix compatibility problems between various releases of Office Excel. Progent can provide on-demand support to clients looking for a quick solution to a specific issue associated with Excel and Progent also offers full project management support for migrating or creating mission-critical application software based on Excel. Progent's affordable webinar training classes for Excel can be customized to meet the needs of individual users or teams.

Amazon AWS Migration Consulting Services
Progent's Amazon AWS cloud integration experts can provide cost-effective remote support to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

Microsoft Dynamics NAV Consulting
The latest release of Microsoft Dynamics NAV ERP includes several innovations including tailored Role Centers, improved management information and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP experts offer programming, configuration and debugging support to enable your company to get the most from MS Dynamics NAV. Progentís consultants can assist you to integrate MS Dynamics NAV to other systems and applications. In addition, Progent can help your organization to design and utilize data warehouses so you can enhance your knowledge of your business, attract more customers, expand your marketing campaigns, and build productive partnerships.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.

Responsiveness of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the best quality of remote network support services available for both emergency and non-critical issues. For emergency issues that affect multiple users, key personnel, or a line-of-business application, the TRC is set up to respond within an hour. For non-critical problems, the TRC will in less than two hours. In all cases, your ticket will be generated quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on every resolved issue to verify you are comfortable with the resolution and willing to close out the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have broad backgrounds in the integration and maintenance of wireless information technology and can assist your IT team to plan, deploy, administer and troubleshoot wireless solutions that are secure, resilient, expandable, simple to administer and use, ready to handle your vital applications, and transparently integrated into hybrid cloud environments. Remote and on-premises expertise provided by Progent span a variety of wireless technologies and include smartphone integration and management, Wi-Fi network design and installation, Wi-Fi site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.

Security Vulnerability Scanning for Small and Mid-size Business Networks
Progent offers two low-cost service packages designed to enable small businesses to get a professional network security assessment from a qualified security engineer. With Progent's External Security Inventory Checkup, an engineer administers an extensive test of your network from outside your firewall to determine possible risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from an authorized computer inside your company firewall to uncover vulnerabilities to internal attacks. Both security inventory services are configured and executed from a secured remote site.

Get in Touch with a Progent Computer Consultant
To learn how to get in touch with a Progent network consultant for remote or onsite help in , call 1-800-993-9400 or visit Online Network Support.

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