For small office networks located anywhere in the state of Indiana, Progent's Microsoft and Cisco certified consultants can provide remote phone assistance and remote troubleshooting to resolve your computer system troubles quickly and affordably. Progent has developed world-class expertise, advanced software tools and support databases to diagnose and fix IT problems without the high cost and delays normally associated with onsite service visits. If your Indiana company is located beyond the larger metropolitan areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support options may be limited in technical capability, or unavailable during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical projects for a broad range of customers. This means you get not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to assist with efficient network solutions.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest class of businesses that operate closely with Microsoft, have shown technical skills, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone comprehensive certification testing. Microsoft Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and study purposes.
Full Range of Security Consulting Services
Progent's certified security experts can help you perform complete security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
In-depth Expertise in Microsoft's Advanced Server Environments
Progent offers in-depth expertise in Microsoft’s leading server platforms including Windows Server 2003, Windows 2000, Windows NT, Exchange 2007 Server, Exchange Server 2003, Exchange 5.5 and Exchange 2000 Server, and Microsoft SQL Server 2000.
Convenient Access to Progent's World-Class Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent consultants have over ten years of experience supporting the Microsoft family of technologies.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Nationwide Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local resources for critical network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
VPN Access Support for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Anti-Virus and Anti-Spam Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail server free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Extensive Information Security Evaluation
Progent’s CISSP and CISM certified security consultants can quickly perform comprehensive network security audits, firewall evaluation and penetration testing on mission-critical business information networks.
Detailed Service Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Experience with a Wide Range of Small and Mid-size Business Networks
Progent’s certified expert consultants have provided Information Technology support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what IT solutions work and which ones don’t.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small businesses a fast, affordable way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Linux Support Services and Windows/Linux Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Windows-based servers, workstations and software, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
Web Site Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide consultants who can you develop and deploy custom eCommerce solutions.
