For office networks located throughout the state of Indiana, Progent's Microsoft and Cisco certified professionals can provide remote phone assistance and troubleshooting to resolve your computer system problems fast and affordably. Progent has acquired top-notch skills, advanced software tools, and support databases to diagnose and fix computer network problems without the expense and delays associated with in-person technical service visits.

If your Indiana business is situated outside of the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your local network support choices may be limited in skills, or not available during a crisis. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a extensive range of customers. This means you obtain not just the technical competency needed for the task, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for scanning the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay in compliance with industry privacy standards and government requirements such as HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's entire ProSight series of affordable outsourced network management services for small and medium-size businesses.

Progent is a Certified Microsoft Partner
Progent has been designated by Microsoft as a Certified Partner, a qualification given exclusively to the highest class of businesses that operate closely with Microsoft, have proven their IT expertise, and have verified customer references. Microsoft-certified Partners are required to maintain large staffs of Information Technology professionals who have undergone extensive certification testing. Microsoft Partners are provided access to exclusive support and training programs from Microsoft and early access to beta software for training and piloting purposes.

Disaster Recovery/Business Continuity Planning Support Services
Progent's disaster recovery professionals can help you create a disaster recovery plan to handle a total system outage. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and testing so that if a disaster takes place, you reduce lost productivity. Progent's Microsoft and Cisco-authorized consultants can also help your company to create an affordable, non-stop network solution that takes into account reliability issues involving a wide range of network technologies and procedures. Progent's business continuity experts can help you to deal with the high-level problems associated with keeping your business running following a catastrophe by addressing not only information technology concerns but additional issues like alerting key staff members, locating temporary work space, acquiring replacement transportation, finding substitute employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery experts can assist you to create a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure public cloud.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN storage software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to take care of problems with NetApp SAN deployments quickly and affordably following leading practices.

Business Intelligence Reporting Consulting and Troubleshooting
Progentís BI reporting experts can provide remote and on premises expertise to help your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to planning and implementing an advanced BI solution. Progent's management reporting consultants can help your company to support your existing reporting system, help you to migrate reports and databases from a discontinued reporting product to a modern solution, and deliver as-needed online training tailored to your specific needs. Progentís management reporting consultants can provide experience in the leading business analytics reporting tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.

Live Online Training for Desktop Apps
Progent offers online training for an array of desktop programs and environments including Microsoft Office and Office 365 Excel, Word, Access, Outlook, Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8. Live online education provides the advantages of traditional in-person sessions, such as immediate communication between clients and teachers, but avoids the costs of transportation and the hassle of trying to synchronize the availability of multiple trainees.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between sites located up to 185 miles (300km) apart from each other. Progent can provide access to a NetApp MetroCluster consultant who can assist you to design, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by providing help with tasks like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a configuration replication network, and testing your DR system to show adherence with industry standards and government requirements.

Consulting and Support Services for SCOM 2016
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum availability for critical applications by providing centralized, mixed-platform tracking of physical and virtual resources deployed across on-premises datacenters and cloud environments. Progent's consulting group can provide world-class remote and onsite expertise to assist organizations of any size to design, implement, tune, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can help your company to migrate to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure hosted on public clouds by providing Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging system that promotes collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you read and manage voice messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging deployment continues to deliver the highest possible business advantage.

Data Protection Manager Consulting Services
Microsoft System Center 2016 Data Protection Manager provides small and mid-size organizations automatic backup and simplified restore capabilities for Microsoft environment. SCDPM 2016 offers application-aware protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can assist you to design, implement, manage, and troubleshoot a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional expertise to help you through challenging issues or provide end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are several hundred enterprise-level colocation centers in Northern California and larger cities across the U.S., and Progent's Internet data center support group can enhance your systemís reliability and performance by helping you select a colo site that addresses the individual needs of your business such as geographic location, space, communications, affordability, and extra additional features and services. Progentís data center IT services are intended for companies with hardware housed at colocation hosting facilities and in need of on-demand in-person service at the colocation site as well as remote help from Microsoft and Cisco certified professionals. Progent offers a selection of colo center support services such as system architecture analysis, Windows and Linux server integration and support, tech support for server and communications networking, development and installation of non-stop systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage clustering systems.

Progent's Online Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 consultants can assist companies to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers quick ROI and enables better business results. Progent can assist your company to integrate Office or Office 365 apps with each other and with additional key Microsoft technologies including SharePoint Server, Exchange Server and SQL Server. Progent's consultants can also help you resolve compatibility problems with various releases of Office desktop and can provide customized online Office and Office 365 training to individuals and groups.

Talk to a Progent Computer Consultant
To see how you can access a Progent network support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Help.














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