For business computer networks located within the state of Indiana, Progent's Microsoft and Cisco qualified technical experts can provide remote phone support and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has developed top-notch skills, software utilities, and support databases to diagnose and fix network problems without the high cost and time delays associated with onsite technical service dispatches.

If your Indiana small business is located beyond the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support choices may be limited in skills, or not available during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of seasoned network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a extensive range of customers. This means you obtain not only the technical competency needed for the task, but a consultant with proven methods for applying that expertise to provide excellent network solutions.

Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, operates as the core of Cisco's communications and collaboration solution. Cisco Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX solution by integrating with unified messaging applications like Unified CM IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of CUCM setup and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video phones, designing dial plans, configuring SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

MySQL Application Programming and Database Administration Services
Progent's MySQL software developers, database architects, and database administrators offer cost-effective online DBA or software programming support and can assist organizations of any size to configure and support MySQL within a reliable IT environment that offers high levels of speed, expandability, and security. Progent also has experience helping businesses port databases from an Oracle environment to MySQL.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and service companies to manage complex supply chains and streamline critical processes in order to bring products to market fast and adhere to customer commitments consistently. Progent can provide the expertise of an ERP consultant with more than two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises services that spans from occasional advice to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and DBA services. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Advanced Project Management Experts
For advanced project management support, Progent can provide the services of senior information technology experts with years of experience as IT project managers for program development, information technology deployment, and business process re-engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These high-level project managers offer world-class management skills to help enterprise customers to adhere to best practices to make sure development or deployment projects are successfully completed on schedule and within budget.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants offer a wide range of remote services to assist your organization to plan, program, test, deploy, manage, and troubleshoot applications powered by any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to move your existing Excel applications to the latest versions of Excel, integrate Excel with iOS and Android smart phones and tablets, and fix compatibility issues between various versions of Excel. Progent can provide as-needed support to organizations who need a fast solution to a stubborn issue associated with Office Excel and Progent also offers full project management services for upgrading or developing mission-critical application software based on Office Excel. Progent's cost-effective online training classes for Excel can be customized to meet the needs of individuals or groups.

Planning and Configuration Support for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki wireless access point experts provide online and on-premises support to help businesses of all sizes to plan, deploy, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers identical connectivity, performance, security, manageability and uptime for wired and wireless users irrespective of their mobility or computing device. (See Cisco Meraki switches configuration and management.)

Juniper Support
Progent's Juniper Networks-certified network consultants can help your company to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants offer support for Juniper's flagship network control software to help your business to simplify the management and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help you manage networks that include a combination of Juniper's software platforms.

Microsoft SQL Server Software Programming
Progent's SQL Server application programmers can assist your organization to build and maintain database applications based on the SQL Server RDBMS. Progent follows leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and is able to team with a customer's management to deliver programs in a timely and cost-effective manner. Progent for can help you to create Microsoft SQL Server applications by providing a broad range of consulting support services such as requirements analysis, database modeling, data integrity, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, reusable schema, synchronization solutions, security, and disaster recovery/business continuity planning.

Apple macOS and OS X Support Services
Progent's consultants offer Apple macOS and OS X users a range of services such as online Apple macOS and OS X desktop support, help with Mac software, Office 365 Outlook for Mac and Exchange Server integration, Mac protection and connectivity consulting, integration between Mac and Microsoft Windows networks, and one-on-one training. For business systems built exclusively on Apple macOS and OS X or for systems incorporating a mix of Mac, Linux, and Windows-powered servers and workstations, Progent has the experience and knowledge to handle the challenge of architecting, installing, and maintaining an IT infrastructure that is dependable, safe, efficient, and aligned with your company's goals.

Management Consulting for Microsoft Lync 2013
Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications environment that permits a BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants can assist you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology suitable for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management staff and end users. Progent offers expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint. Progent's Skype for Business experts can also help you to design and carry out a smooth upgrade to Skype for Business.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.

Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a converged voicemail solution that facilitates collaboration by offering a variety of options for accessing calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection allows you to read and manage your voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses and corporate satellite locations with as many as 500 workers. Progent's Cisco-qualified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging deployment gives you maximum business advantage.

Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of test application configuration objects in production Active Directory systems, and repair of failed setups of Active Directory and AD-dependent applications. Progent is also proficient in working with advanced AD utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important areas including Active Directory naming standards, hierarchical structure, IT administration structure, utilization and structure of group policy objects, as well as security and monitoring specifications. Progent can also evaluate the impacts of alternate server and service implementations on functionality and performance. Progent can assist businesses to plan and implement configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Comprehensive Support Services for Systems at Colocation Data Centers
There are hundreds of world-class data center colocation sites in Northern California and major metropolitan areas throughout the U.S., and Progent's Internet data center consulting experts can improve your systemís reliability and performance by helping you choose a remote data center facility that addresses the specific needs of your enterprise such as geographic location, size, communications, budget, and extra additional features and services. Progentís colocation center support services are designed for businesses with equipment located at co-location hosting facilities and requiring on-demand in-person assistance at the collocation site as well as online help from Microsoft and Cisco qualified experts. Progent provides a variety of collocation center consulting services such as system architecture evaluation, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, development and deployment of fault tolerant systems, defining and deploying layered security defenses, firewall integration and support, configuring load balancing solutions, and planning fault tolerant server and storage cluster configurations.

Talk to a Progent Network Consultant
To see how to contact a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or visit Remote Network Help.














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