For small office networks located anywhere in the state of Indiana, Progent's Microsoft and Cisco qualified technicians can deliver online support and troubleshooting to solve your computer system troubles fast and cost effectively. Progent has developed world-class skills, software tools, and support knowledge bases to identify and fix IT problems without the high cost and time delays associated with in-person service calls.

If your Indiana organization is located outside of the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your local network support options may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís team of network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a varied range of customers. This means you get not only the technical competency needed for the job, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers broad experience with Microsoftís leading server platforms and applications. Progent can provide Windows Server 2016 hybrid integration, Windows Server 2012 R2 configuration, Windows 2008 R2 engineering services, Microsoft Windows 2003 professional help, Windows 2K support, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 assistance, SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 assistance.

Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, is the foundation of Cisco's collaboration platform. CUCM and Unified CM Express provide an advanced IP-PBX solution by integrating closely with applications like Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of CUCM support and debugging in areas that include integrating VoIP phones and desktop video phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE support, designing Cisco UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

ProSight Systems Watch Server and Desktop Monitoring and Management
ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network. Learn about Progent's entire ProSight portfolio of value-priced managed services for small businesses.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service combines proven virtualization technology, a world-class datacenter facility, and the technical experience of Progent's Microsoft Gold qualified engineering staff to give small businesses a comprehensive IT outsourcing solution that enhances network dependability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the software applications. Because the system is virtualized, it can be transported immediately to a new physical host without time-consuming and risky reconfiguration. With Private Cloud hosting, your business is not held captive to a single hosting service.

Desktop Consulting and Support Services
Progent's desktop support engineers can help you to install desktop computers, laptops, or handheld devices individually or assist your business to plan and execute a company-wide migration to a new edition of an operating system or a new release of an important desktop program. Progent's certified PC specialists can install programs from the Office suite of productivity products or Microsoft Dynamics accounting and customer relationship products on your workstations so they interact productively with all Microsoft applications, products from popular publishers, business servers, and key solutions network-wide. As an example, Progent can set up Outlook email client on a desktop or notebook to match both the usage pattern of your employee and the protection requirements of your business. Progent can in addition provide on-line and on-site troubleshooting services for workstations.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consultants can assist businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist your business to move from an earlier release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM environment so you realize maximum return on investment. Progent also offers SCVMM 2016 migration consulting to assist you to plan and execute an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of new assurance capabilities, more affordable VMM storage fabric, and other enhancements.

Citrix Desktop Virtualization Support Services
Desktop and application virtualization platforms from Citrix permit fast set up of new desktops, fast deployment of current applications and updates, streamlined desktop image management, quick recovery from desktop PC failure or loss, lower initial cost and extended usable life for desktop PCs, predictable high performance, tight control and enforcement of security policies, and the ability to keep critical business information from leaving the data center. Progent's Citrix XenDesktop consultants and Citrix XenApp specialists can help your IT staff to evaluate, pilot, install, manage, and troubleshoot Citrix virtual Windows desktop technology and can help you manage and support other virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located up to 185 miles apart from each other. Progent can provide online or on-premises access to a certified NetApp MetroCluster expert who can help your business to design, configure, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your functional needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by providing guidance with tasks like assigning disk pools, determining aggregate layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network, and verifying your DR system to show compliance with information assurance standards and government mandates.

Exchange 2010 Upgrade Support
Progent's Microsoft-certified Exchange Server 2010 engineers can help you to advantages the value of Exchange Server 2010 for your organization and can assist your IT staff to plan and carry out an affordable migration to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2K that will offer quick payback by improving your productivity, cutting the cost of equipment and support, streamlining management, and integrating your vital communications platforms.

Azure Planning and Integration Consulting Services
Progent's Microsoft Azure planning and integration experts can help you with any phase of Microsoft Azure integration including needs definition, readiness evaluation, system design, pilot testing, deployment, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help you to set up and debug firewall appliances and VPN tunnels so your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also help you to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure-based services.

VMware NSX Network Virtualization
VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Cisco IOS software Upgrade Support
If you includes Cisco routers, you may be running an old release of IOS, the network OS powering almost all Cisco router as well as current switches from Cisco. Cisco often offers upgrades to IOS to correct bugs, plug security gaps, or add functionality. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your network infrastructure. For example, there may be limited local Flash storage that could cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad array of support services related to upgrading Cisco IOS software or any Cisco software platform such as CatOS or CallManager. Progent's consultants can run version audits of your router software, propose sensible updates, provision Cisco appliances, copy software images, configure and verify your Cisco software, optimize throughput, resolve issues, and train your IT staff how to utilize all significant new functions.

Contact a Progent Network Support Expert
To see how to access a Progent computer support expert for remote or on-premises assistance in , phone 1-800-993-9400 or visit Remote Computer Help.

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