If your business information network is in Indiana you now have quick remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE expert to assist with emergency issues involving your computer network. Progent maintains among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available online of any nationwide service organization in the U.S. Rates are reasonable, billing is by the minute, sign-up is quick, and support is unbeatable.

In case your Indiana organization is some distance from larger metropolitan neighborhoods such as Fort Wayne, Gary, Evansville, or South Bend, support from UNIX or CCIE-certified experts may be limited when you have an urgent situation. This can cause a drop in productivity for your company, upset customers, unproductive employees, and distracted executives. By contacting Progent, you can get in touch with a certified consultant who can offer expertise when you have to have it to get your computer network on line.

Because Progent charges for online service on a per-minute basis, your business owes exclusively for services delivered. Progent requires no service activation fee. Some online support firms have significant minimum time requirements or charge for every quarter hour or longer. Progent's by-the-minute granularity and simple pricing model avoid unexpectedly large tabs for speedy solutions.

If your Indiana business needs technical help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's online support, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Support Services Special?
Progent's seasoned staff of remote support engineers offers a wide range of in-depth information technology knowledge. This enables Progent's remote service specialists to deal successfully with the most challenging network trouble faster than is feasible with ordinary independent support organizations or with the in-house IT resources usually found in smaller companies. Progent has developed the tools and experience to fix technical issues economically in many different network environments that feature combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (Refer to Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CISCO CCIE consultants have been awarded major certifications such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also hold a variety of key Cisco certifications such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

In order to assist companies that operate environments powered by a combination of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online service team can provide the assistance of engineers who hold important Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent provides phone-based contact with professionals who have qualified for the industry's top security certifications such as Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems streamlines trouble ticket escalation, if needed, to specialists with sufficient competence to deal with unusually tough support calls. This speeds up resolutions of serious problems, prevents system downtime, and reduces technical support invoices.

For organizations throughout Indiana, Progent offers immediate remote access to a UNIX/Linux, Solaris, Apple macOS or OS X specialist for critical help to repair technical issues that are damaging business productivity but are beyond the comfort zone of your local IT maintenance organization. Progent's UNIX, Linux, Solaris, macOS and OS X, and Cisco CCIE-qualified network experts can analyze your computer environment via advanced remote support technologies in order to deliver rapid and economical analysis and resolution of critical computer problems.

Services Progent's Remote Support Experts Can Provide Your Indiana Business
Progent's network engineers can offer expert help for a comprehensive set of UNIX/Linux, Apple Mac, Cisco, and Windows products and technologies including:

Remote Support Services for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based network support team can assist Indiana small businesses with a broad set of information products and technologies that include system infrastructure, messaging solutions, security expertise for networks and business operations, Microsoft Windows coexistence with UNIX, Linux, Solaris, or Apple macOS and OS X systems, virtual server technologies for server consolidation and centralized management, and moving from legacy applications to contemporary environments powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Windows.

Progent's support professionals can provide remote troubleshooting for computers powered by leading derivatives of the UNIX operating system such as: macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products including RedHat Linux, SUSE, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Products
Progent leads the network support industry for providing fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level network engineers who qualify for this prestigious certification by completing strenuous examinations administered by Cisco. Usually CCIEs are employed by large corporations or national Internet service providers, and so their services are not easily accessible to the general public.

Progent is among the rare computer support organizations that ensures that Cisco CCIEs stay available to support small and medium sized businesses. Also, Progent can provide quick contact with a Cisco CCIE by telephone so that you can benefit from immediate support for critical system issues that are hurting your business but are outside the scope of your usual system maintenance personnel. Progent's CCIE support experts can tie into your system by means of the latest on-line support tools to execute fast and cost-effective analysis and resolution of serious system problems.

CCIE and CCNP authorized experts from Progent can assist you to plan, configure, and maintain a converged network infrastructure that can streamline business processes, lower expenses, and accelerate the path to profitability. By combining Cisco integrated services routers experience with Cisco Catalyst switches support and Cisco Aironet wireless products configuration help, Progent can greatly improve the strategic value of your connectivity environment in Indiana. To learn more information concerning Progent's expertise in Cisco infrastructure, see Cisco Network Professional Expertise.

Microsoft Certified Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-certified online support experts can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of platform expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 support, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server application development, Lync integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

Certified System Security Experts
Progent provides you access to accredited CISM and ISSAP security consultants who offer a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or help your business to recover quickly from an attack. Security services available from Progent include: extensive security analysis utilizing platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Metasploit and Netcat; quick recovery from malicious attacks; setting up firewalls; planning safe architectures for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and implementing continual automated monitoring. To learn more information about Progent's security services for small and medium-size businesses, see Progent's Consulting Services for System Security.

Applications Support: Online Classes, Customization, Problem Solving
Progent's Mac technology consultants can support the creative facets of Macintosh environments by providing help services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Team can supply in-depth consulting expertise and training in specific application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

Call Center Support and Outsourcing Options
Progent provides several service offerings for Help Desk Call Center assistance including UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Support Services, and Call Center Operations Consulting and Staffing Services.

Progent's Call Center Outsourcing Services are intended primarily for businesses who need the immediate availability of an effective Call Center but who have limited funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Helpdesk team. Progent can operate as a main Call Center for your business, serve as an escalation alternative for tough technical problems, or be available in those situations when your other service providers are too busy. Progent's Help Desk Consulting Services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or programming Call Center software products to meet the particular needs of your business, or adding supplemental staff to operate remotely with your in-house Help Desk group during high-demand events like software migrations. For more about Progent's Help Desk Call Center support and outsourcing services, go to Progent's Call Center Services.

Progent's Remote Technical Support Technologies
Progent has deployed a set of optimized technologies, refined over more than a decade of field experience, focused on enabling the highest standard of service for providing online engineering help and repair for small and midsize business IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN offsite connectivity permits the engineers of Progent's Technical Response Center to connect to your environment remotely without breaching network security.

Progent's highly evolved service reporting software stores thorough records for all service delivered to Progent's clients. Every authorized Progent staff consultant has the benefit of the history of support provided to each customer by any staff engineer. This archive of trouble tickets and fixes is organized as an easily retrievable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's certifications with key industry leaders such as Cisco and Microsoft permit access to other vast technical support databases as well as to vendors' in-house technical staff that enable Progent's online consulting specialists to arrive at the optimal resolutions promptly.

Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Network Assistance Specialist Now
To see how to ask a UNIX/Linux engineer or a Cisco CCIE for urgent online consulting help in Indiana, call 1-800-993-9400 or visit Urgent Remote Computer Support.

© 2002- 2018 Progent Corporation. All rights reserved.