If your company information network is in Indiana you now have quick online contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to resolve critical problems affecting your IT network. Progent retains one of the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE support professionals available by phone of any nationwide service organization in the U.S. Rates are affordable, charges are per minute, sign-up is fast, and support is unbeatable.

In case your Indiana company is situated away from major urban neighborhoods such as Fort Wayne, Gary, Evansville, or South Bend, support from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified engineers could be limited during a network crash. This can cause lost productivity for your business, upset customers, idle employees, and distracted executives. By contacting Progent, you can get in touch with a certified professional who can provide expertise when you have to have it to get your information system running.

Because Progent charges for remote service by the minute, your company owes exclusively for support provided. Progent imposes no service activation surcharge. Many remote support organizations have significant minimum fees or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward billing policy eliminate big bills for speedy repairs.

If your Indiana company requires online assistance for UNIX/Linux, Sun Solaris, Mac or Cisco technology, visit Progent's phone-based help, call 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Services Special?
Progent's seasoned staff of online support professionals offers a wide array of world-class information technology knowledge. This allows Progent's remote technical support experts to deal successfully with the most challenging technical problems faster than is feasible with typical third-party support firms or with the internal support staff usually found in small or mid-size companies. Progent has developed the tools and skills to fix problems efficiently in many different computer configurations that incorporate combinations of UNIX/Linux, Solaris, Mac, Microsoft, and Cisco technologies. (See Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, Apple Mac, and CISCO CCIE service specialists have been awarded advanced credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service team members also hold a number of key Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

In order to assist businesses who operate networks incorporating a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft Windows operating systems, Progent's online support team makes available the help of engineers who hold important Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent provides phone-based support from engineers who hold major security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants. The scope of Progent's expertise coupled with Progent's group approach to repairing network problems streamlines service escalation, if appropriate, to experts with sufficient background to resolve particularly intractable support calls. This speeds up remediation of serious network problems, avoids network disruption, and reduces maintenance invoices.

For companies in the state of Indiana, Progent enables fast online contact with UNIX, Linux, Sun Solaris, Mac OS X specialist for critical assistance to troubleshoot technical problems that are affecting business productivity and are beyond the comfort zone of your ordinary network service resources. Progent's UNIX, Linux, Sun Solaris, Mac OS X, and Cisco CCIE-qualified network experts can analyze your network with state-of-the-art remote support tools in order to provide fast and affordable diagnosis and resolution of critical IT issues.

Troubleshooting Services Progent's Phone-based Support Specialists Can Offer Your Indiana Company
Progent service specialists are qualified to deliver expert support for a comprehensive set of UNIX/Linux, Apple, Cisco, and Windows products and technologies such as:

Online Troubleshooting and Consulting for UNIX, Linux, Solaris, and Mac OS X Environments
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based computer service team can help Indiana companies to maintain a comprehensive set of IT products and technologies such as network infrastructure, email solutions, security expertise for networks and business operations, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Apple Mac systems, virtual server options for server consolidation and streamlined management, and moving from legacy applications to contemporary solutions based on newer versions of UNIX, Linux, Solaris, Apple Mac OS X, or Windows.

Progent's service experts offer remote troubleshooting for computers based on major derivatives of the UNIX OS including: Mac OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or common Linux platforms including RedHat, SUSE, Debian-GNU and Slackware.

Cisco Systems Network Infrastructure and Security Technology
Progent leads the computer support arena for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking professionals who are awarded this rare certification only after intense testing administered by Cisco. The vast majority of Cisco CCIEs are employed by large enterprises or national Internet service providers, and consequently their expertise is not conveniently accessible to small and medium-size businesses.

CCIE and CCNP authorized engineers from Progent can assist your business to plan, implement, and manage an integrated network infrastructure that can simplify operations, reduce expenses, and accelerate the path to profitability. By providing Cisco Systems routers expertise with Catalyst switches support and Cisco Aironet wireless products configuration help, Progent can dramatically enhance the business value of your connectivity environment in Indiana. To find out more information on Progent's services for Cisco infrastructure, see Cisco Systems Technology Consulting Services.

Gold Certified Partner for Remote Consulting for MS Windows
Progent's Microsoft-certified remote support engineers can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of platform expertise including Windows Server 2012 R2 planning and deployment, Windows Server 2008 support, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server application development, Microsoft Lync implementation and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

Certified Network Security Consultants
Progent offers you contact with certified CISM, CISSP and ISSAP security professionals who can deliver a range of security solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, or Apple Mac OS X network against internal or external threats or help you to recover rapidly from an attack. Security services provided Progent include: extensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Solar Winds and Netcat; rapid recovery from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and offering continual proactive monitoring. To find out additional information about Progent's security expertise for small and midsize businesses, refer to Progent's Engineering Services for Network Security.

Applications Services: Webinar Training, Development, Integration
Progent's Mac technology experts can support the creative aspect of Macintosh computing by offering consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production facility.

Progent's Application Experts Group offers professional engineering expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and MS Office Excel. To find out additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

Help Desk Outsourcing Options
Progent provides three service offerings for Help Desk Call Center services that include UNIX, Linux, Solaris, Mac OS X, Cisco Systems and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.

Progent's Call Center Outsourcing Services are intended mainly for companies who require the timely accessibility of an effective Call Center but who have relatively small budgets and IT management resources. Progentís Virtual Help Desk is a transparent extension of your current Helpdesk resources. Progent can act as a primary Help Desk for your business, represent an escalation resource for tough network problems, or be available in overflow instances when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Help Desk application software to meet the special requirements of your business, or providing temporary personnel to work remotely in conjunction with your internal Help Desk resources during demanding scenarios such as system upgrades.

Progent is a Microsoft Gold Partner as well as a certified Cisco Systems Partner and Progent's Help Desk Call Center team of experienced UNIX, Linux, Solaris, Mac OS X, Cisco and Microsoft professionals are ready to offer your customers instant access to a large support resource with extensive experience in phone support and remote access repair service for small and medium-size business information systems. Progent's focus is on giving the Call Center a respected recognition as a solid contributor to company productivity, and Progent's charter is to resolve and not just document problems. To read additional information on Progent's Help Desk Call Center support, see Progent's Call Center Services.

Progent's Remote Support Technologies
Progent has developed a set of customized technologies, evolved during many years of use, focused on enabling the highest quality of service for providing remote technical support and repair for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN offsite connectivity allows the engineers of Progent's online support team to interface to your environment without compromising corporate security.

Progent's sophisticated customer support database software includes comprehensive documentation for all service provided to Progent's customers. Each active Progent team consultant has the benefit of the history of services provided to every client by any staff member. This archive of trouble tickets and fixes is structured as a conveniently accessible proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's certifications with key vendors including Cisco Systems and Microsoft permit access to additional extensive technical support knowledge bases as well as to manufacturers' in-house engineering personnel that allow Progent's online consulting experts to come up with the optimal resolutions promptly.

Talk to a UNIX/Linux or Cisco Systems Network Assistance Expert Now
To find out how you can contact a UNIX, Linux, Solaris, Mac OS X consultant or a Cisco CCIE for emergency online professional expertise in Indiana, phone 1-800-993-9400 or visit Urgent Online Computer Support.

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