For office networks located throughout the state of Indiana, Progent's Microsoft authorized technicians can deliver online assistance and remote troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed top-notch skills, sophisticated tools, and support databases to identify and repair network problems without the cost and time delays normally associated with on-site service calls.

If your Indiana business is located beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your local network systems support options may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s staff of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad range of technical projects for a varied range of clients. This means you obtain not just the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to deliver excellent network solutions.

Network Consulting for Small Governments
Progent has a long background delivering a broad range of online network support and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in delivering advanced online network consulting and has provided network support to organizations in all 50 states. Progent's remote network support for local governments eliminates travel expenses and solves issues faster than on-premises support.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight portfolio of managed services for small organizations.

Microsoft Exchange Server 2016 Migration Support Services
Progent's Microsoft Exchange Server 2016 migration consultants can assist you in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Amazon AWS Migration Consulting Services
Progent's Amazon AWS cloud integration consultants offer cost-effective remote consulting to help companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid ecosystems that seamlessly incorporate Amazon AWS services. Progent offers occasional expertise or Progent can deliver project management outsourcing services to help you move smoothly to the Amazon AWS platform.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, functions as the foundation of Cisco's communications and collaboration solution. CUCM and Unified CM Express (CME) offer a borderless IP-PBX solution by integrating with unified messaging apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any aspect of Unified CM support and debugging in areas such as integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

Microsoft Office Access Database Application Development
Progent's Microsoft Access consulting experts can provide economical online support for all releases of Office Access including desktop and browser-based versions and can provide advanced assistance for application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar classes for Office Access application programming and database administration.

SQL Server Software Programming
Progent's certified SQL Server developers can help with each aspect of building and maintaining SQL Server applications. Progent follows industry best practices using Microsoft's MSF Framework to create extensible, manageable custom software applications and to complete software projects on schedule and within your budget. Development support available from Progent for SQL Server environments includes functional specs, database modeling, ETL development, data migration, T-SQL coding, software configuration, storage management, performance optimization, backup and restoration, clustering and virtualization, replication, security and compliance, and business continuity.

Complete Reporting of Services Provided
Progent produces full and meaningful reports of all service work to ensure clients do not feel “captive” to their IT service organization. Progent sends e-mail accounts of support activity shortly after completion of each support interaction, and also sends a printed copy along with monthly billings. Complete IT service documentation makes it less disruptive for customers to transfer to a new service organization or assume more support duties in house. Complete service reporting also provides management the information needed to evaluate support services and produce better informed IT budgets.

Microsoft Dynamics GP (Great Plains) Consultants
Progent can provide a MS Dynamics GP technical professional to help you to maintain and improve your Microsoft Dynamics GP-based business information solution. Progent can also help you to design and implement an efficient Dynamics GP migration from an older accounting package so that you retain your historical data, increase your security, extend your financial reporting and analytics, take full advantage of Microsoft Office support, and eliminate business impacts by designing and adhering to an efficient migration plan.

Planning and Support Services for SCOM 2012
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have over 10 years of background planning, deploying, optimizing and fixing Microsoft SCOM solutions and offer organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious issues uncovered by Microsoft SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager consulting services to help your organization to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Planning and Configuration Consulting for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants can help your business to upgrade to Aironet access points and Cisco Wi-Fi controllers that are compatible with the new 802.11ac Wi-Fi specification, making it possible to triple the speed for your Wi-Fi network while expanding the area covered.

Talk to a Progent Network Consultant
To find out how to get in touch with a Progent computer consultant for online or on-premises expertise in , phone 1-800-993-9400 or visit Remote Network Support.

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