If your Indiana company is located outside of the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your local network systems support choices may be limited in technical capability, or unavailable during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent’s group of field proven network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the highest class of organizations that work closely with Microsoft, have shown technical expertise, and have verified customer references. Gold Certified Partners must maintain large staffs of IT experts who have undergone comprehensive proficiency testing. Gold Partners are provided access to special support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes utilized.

Full Range of Security Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.

Convenient Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience working with the Microsoft family of technologies.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.

Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.

Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small office networks include software and hardware solutions from dozens of different manufactures, which results in further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all facets of computer technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to fix complex technical problems efficiently, at the least expense to you.

Custom Software
Progent can provide expert software designers and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for businesses of all sizes.

Apple Mac Consulting Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments incorporating a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network infrastructure that is stable, safe, fast and aligned with your business goals.

Linux Consulting and UNIX/Windows Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service support outsourcing that allows you to focus on your area of high-value expertise.

Experience with a Broad Spectrum of Business Networks
Progent’s expert consultants have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what IT solutions work and which ones don’t.

Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small businesses a fast, affordable way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.

Sun Solaris Services
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.