For business computer networks located within the state of Indiana, Progent's Microsoft and Cisco certified technicians can provide online assistance and troubleshooting to repair your network systems problems quickly and cost effectively. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the high cost and time delays associated with in-person technical service dispatches.

If your Indiana company is located outside of the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your local computer network support options may be limited in technical expertise, or not available during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a varied range of clients. This means you get not just the technical know how needed for the task, but a consultant with proven methods for applying that expertise to deliver excellent network solutions.

MS Project Server Expertise
Progent's certified Microsoft Project Server consultants offer comprehensive online and on-premises support services for Microsoft Project Server as well as for all Microsoft products that integrate closely with Project Server. Consulting support services offered by Progent include Microsoft Project Professional planning and support, SharePoint 2013 planning and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network engineers to help you to optimize your environment to accommodate local, branch, at-home, and mobile workers so they can utilize Project Server to work together safely and productively. Progent's network security experts can help your IT team to adopt and police security policies that safeguard sensitive business data without disrupting the efficient sharing of authorized data.

Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon AWS cloud integration experts offer affordable remote support to help companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-centric or hybrid ecosystems that efficiently integrate Amazon AWS resources. Progent offers as-needed expertise or Progent can deliver comprehensive project management outsourcing to help you move smoothly to the Amazon AWS cloud platform.

SQL Server 2012 Support Services
Progent offers the expertise of certified SQL Server 2012 engineers and seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and certified security professionals to assist you to maintain your SQL Server 2012 environment and define a cost-effective and safe network infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also help you to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, providing you a WLAN that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed onsite service. Progentís on-premises survey features physical inspection, RF and security audits of your existing wireless network, evaluation of your buildingís floor plans, measuring for radio frequency contention, RF propagation modeling, identification of the best locations for customer-requested WAPs such as Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive report defining a new wireless network.

Temporary Chief Information Officer Services
Progent can provide organizations with an information management professional who can serve as a part-time Chief Information Officer. This experienced technology executive can provide strategic direction to assist you to deploy sensible IT products to improve business operations so they match better with your business objectives. Your business can develop and implement a well conceived information technology plan without absorbing the expense of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can carry out include strategic planning, planning IT budgets, creating models for TCO, optimizing workflows, negotiating with vendors, defining security and compliance policies, business impact analysis, streamlining network management, desktop support solutions, patch control, and disaster recovery preparedness.

Design and Deployment Consulting for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Cisco Meraki wireless AP experts offer remote and on-premises support to help organizations of all sizes to design, install, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security compliance, manageability and uptime for wired and wireless users irrespective of their mobility or device. (Refer to Cisco Meraki switches consulting services.)

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of companies that operate closely with Microsoft, have been tested for technical expertise, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have undergone comprehensive certification testing. Microsoft Gold Certified Partners are given access to special support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.

Immediate Support for Urgent Issues
With Progentís emergency online computer support services, you can get instant help for problems that are causing network disruption. Online support does away with the long wait and increased expense required for in-person network service. For day-to-day network administration work, Progentís online support consultants can finish most jobs within a few minutes of a request, instead of forcing you to wait for up to a day for on-premises support to arrive.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage environments efficiently following best practices.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite help from a certified CCIE consultant to assist you to plan, install, administer and repair unified communications networks based on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience helping companies of all sizes to create collaboration ecosystems by delivering expert services such as Unified Communications Manager and CallManager planning and deployment, IP voice and video phones and soft phones setup, and Cisco wireless IP phone solutions. Progent's consultants can help you with Cisco's entire library of Unified Communications applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Design and Configuration Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can help you to migrate to Aironet wireless access points and Cisco wireless controllers that comply with the new 802.11ac Wi-Fi standard, enabling you to get three times the performance for your wireless network while expanding the signal coverage.

Planning, Deployment and Support Services for System center 2012 R2
Progent's Microsoft System Center consulting experts have more than a decade of background configuring, maintaining and troubleshooting the core components that make up Microsoft System Center and can help you to design, configure, maintain, and fix your System Center ecosystem to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent's consultants can help your organization to upgrade to the current edition of System Center from an earlier one or from a third-party IT management solution to deliver the advantages of enterprise-class deployment, automation, security, plus infrastructure and critical application availability and performance monitoring.

Comprehensive Documentation of Services Delivered
Progent produces full and detailed documentation of all service work to ensure clients do not feel like a hostage to their support organization. Progent sends email accounts of services shortly after finishing each support task, and also sends a printed copy along with monthly invoices. Complete network service reporting makes it less risky for customers to transfer to a new support provider or assume increased support responsibilities in house. Complete service reporting also provides IT managers the visibility needed to evaluate maintenance services and produce better informed IT expense projections.

After-hours Online Technical Support
Progent's low-priced after-hours remote support program offers companies round-the-clock availability of remote support from Progent's Technical Response Center. Support services available beyond regular work hours include resolving issues with Windows server products, Windows desktop troubleshooting, help with MS Office applications, system backup and recovery, and fundamental routing and switching help for Cisco networking products.

Security Inventory Scanning for Small and Mid-size Businesses
Progent offers two ultra-affordable service packages intended to enable small businesses to get an objective security evaluation from a qualified security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive test of your network from beyond your company firewall to determine possible risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from a secure machine inside your company firewall to determine vulnerabilities to internal attacks. The two security inventory packages are configured and run from a protected remote location.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-qualified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, integrate, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Contact a Progent Computer Support Expert
To see how to contact a Progent network support expert for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Computer Help.

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