For small office network systems located in the state of Indiana, Progent's Microsoft authorized technical team members can provide online support and remote troubleshooting to fix your network systems issues quickly and cost effectively. Progent has developed top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and repair computer network problems without the high cost and delays associated with on-site service calls.

If your Indiana company is located beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your local network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a wide range of technical tasks for a extensive range of clients. This means you obtain not only the technical competency needed for the task, but a professional with proven methods for applying that expertise to deliver efficient network solutions.

Immediate Assistance for Urgent Problems
With Progentís emergency online network support services, your company can get immediate help for issues that are causing lost productivity. Remote help does away with the long wait and higher cost associated with on-site network support. For day-to-day IT management work, Progentís remote support consultants can complete the majority of jobs within minutes of receiving a request, instead of requiring you to wait for hours for on-premises support to arrive.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN environments efficiently following leading practices.

Easy Engagement and Pricing Model
Progent has made it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum job fee for services delivered during regular business hours. All consulting time is fully documented and billed to the actual minutes used. By-the-minute invoicing avoids scenarios in which clients are charged big dollars for quick fixes. You are charged only for the support you get.

MySQL Database Application Programming and Database Administration Consulting
Progent's certified MySQL RDBMS consultants offer a variety of affordable support services to help companies of any size to maximize the strategic benefit of their MySQL environment. Expertise offered by Progent for MySQL systems cover DBA support, application development, and database migration help.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net payment terms are available for recurring accounts.

Cisco Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, previously branded CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX solution by integrating tightly with apps like Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any aspect of Unified CM support and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, installing ISR routers with CUBE networking support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of companies that work closely with Microsoft, have proven their IT skills, and have verified client references. Gold Certified Partners are required to maintain large staffs of IT experts who have undertaken extensive certification testing. Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to beta software for training and piloting purposes.

Exchange 2016 Upgrade Support
Progent's Microsoft Exchange Server 2016 consultants can assist your business in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

Desktop and Mobile Device Centralized Administration Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune integration help to consolidate and streamline the administration of your desktops along with your Cloud-connected mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older device and application management solution or help you to enhance your current SCCM 2016 ecosystem to support your evolving business needs.

Progent's Consulting Support for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to make the move from the traditional physical in-house datacenter to the contemporary hybrid computing paradigm that combines both local and cloud-based resources. Progent's certified Windows Server Essentials consultants can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to assess the possible business benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers comprehensive project management to help you plan and carry out an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises Exchange deployments and Microsoft Azure integration consulting.) Progent also offers ongoing consulting help, technical support, and customized training.

Responsiveness of Progent's TRC for Online Support
Progent's Technical Response Center is committed to providing the highest quality of remote IT support services offered anywhere for both emergency and standard problems. For emergency problems that affect multiple users, vital personnel, or a mission-critical program, the TRC is set up to engage in one hour or less. For standard problems, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will check with you regarding each corrected problem to confirm you are satisfied with the outcome and ready to close out the ticket. Learn more about Progent's TRC Customer Commitment.

Virtualization Expertise
Virtualization techniques allow IT organizations to maximize utilization, streamline network management, and enhance application uptime and data protection. run multiple virtual servers on a single actual computer. Common applications for virtual servers include hardware consolidation, inexpensive platforms for applications that require older OS software, and affordable segregation of software programming or testing environments from production systems. Progent's virtual server consultants can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server Hyper-V Virtualization help, VMware vSphere deployment, VMware NSX network virtualization design and integration, and Citrix XenServer virtual server support. Progent can configure virtual machines to optimize performance, reliability and manageability while simultaneously lowering expenses; propose and verify business recovery plans that reduce productivity loss in the event of a catastrophic failure; and deliver ongoing maintenance, repair, and engineering assistance as computer technology evolves.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of any size to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

Talk to a Progent Network Consultant
To find out how you can access a Progent network support expert for online or onsite support in , phone 1-800-993-9400 or visit Online Network Help.

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