For small company network systems located throughout the state of Indiana, Progent's Microsoft and Cisco qualified engineers can provide remote phone support and troubleshooting to fix your network systems issues fast and cost effectively. Progent has acquired top-notch skills, advanced software utilities, and support knowledge bases to diagnose and fix IT problems without the high cost and delays normally associated with onsite technical service visits.

If your Indiana organization is located beyond the larger metropolitan areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support choices may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís group of network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

BI Reporting Consulting and Development
Progentís BI reporting experts can provide remote and on premises consulting to assist you with any phase of business intelligence (BI) reporting from debugging or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's management reporting consultants can assist your company to support your existing reporting environment, help you to migrate reports and databases from an outdated reporting product to a current solution, and provide custom online mentoring tailored to your individual requirements. Progentís management reporting and analytics professionals offer experience in the leading BI reporting and visualization tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Wireless Site Survey
Progentís Wireless Site Survey helps you to design and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your facilities, offering your business a WLAN that has the coverage, performance, load-handling capability, QoS, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service. Progentís onsite wireless survey includes physical walkthroughs, spectrum and data protection assessment of your existing WLAN, evaluation of your site's floor plans, testing for radio frequency contention, RF propagation modeling, selection of optimum locations for customer-requested WAPs such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a comprehensive document defining a new WLAN.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery professionals can help you create a disaster recovery plan in case of a catastrophic system failure. Progent can show you how to define a complete disaster recovery solution that includes periodic disaster recovery assessments and testing so that if a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized professionals can also assist you to create an affordable, fault-tolerant network solution that addresses availability issues involving a wide array of infrastructure technologies and procedures. Progent's business continuity specialists can help your company to deal with the high-level issues related to keeping your business operational following a disaster by addressing not only information technology issues but other problems such as alerting critical personnel, locating temporary office space, acquiring emergency transportation, finding temporary workers, and submitting regulatory reports.

Online Support for Microsoft Windows Server 2008
Windows Server 2008 R2 is an important step forward in making IT networks more protected and available, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent's Microsoft Gold-certified Windows 2008 professionals can deliver advanced, affordable remote consulting to assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 R2 by delivering certified consulting, tech support, training, administration, monitoring, and security engineering services.

Broad and Deep Knowledge of Business Information Networks
Progentís group of more than 80 networking consultants means clients benefit from the leverage of more than a thousand years of cumulative background and shared information to repair the most vexing network problems. Progentís certified network consultants possess the knowledge and experience to come up with solutions quickly and implement them cost effectively.

Advanced Project Management Experts
For enterprise customers in need of high-level project management assistance, Progent can provide access to senior information technology professionals with decades of experience in technology management, program development, and process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers offer project management skills to assist organizations to follow leading practices to ensure that strategic projects are completed on schedule and within budget.

Windows 7 Upgrade Assistance
Progent's certified Windows 7 migration engineers can assist you to pilot Microsoft Windows 7 to verify application and driver compatibility and to check its performance and stability running in your environment. Progent's consultants can also show you how to estimate the potential strategic value of moving to Windows 7. If you decide that Windows 7 makes sense for your business, Progent can assist your IT organization to plan and implement a non-disruptive upgrade to Windows 7 from a your current version of Microsoft Windows.

Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS planning and integration experts can provide affordable remote support to help companies of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN access and can show you how to deploy cloud-centric or hybrid ecosystems that efficiently integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS platform.

Deployment Support for Microsoft Lync Server 2013
Lync 2013 enables organizations of all sizes to build a manageable and secure communications environment that permits a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or mixed topology suitable for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your IT staff and end users. Progent has expertise in key pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook, Excel and PowerPoint. If your company are already running Microsoft Lync Server, Progent's Microsoft Skype for Business consultants can assist you to plan and implement out an efficient upgrade to Skype for Business.

Exchange 2010 Server Upgrade Support
Progent's Microsoft-certified Exchange 2010 Server engineers can help your company to evaluate the value of Microsoft Exchange 2010 for your business and can assist you to plan and carry out an economical migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2000 that will provide fast payback by increasing your productivity, lowering the cost of equipment and support, simplifying management, and consolidating your vital communications technologies.

Team Approach to Support and Problem Escalation
Computer networks have become increasingly sophisticated. In addition, typical small business computer networks include products from dozens of different vendors. All this makes network integration and maintenance increasingly challenging. It is impossible for even the most experienced engineer to have in-depth familiarity in all areas of information technology, or broad practical experience in the enormous range of hardware and software products, versions, and updates that small companies include in their IT networks. Progent follows a collaborative approach to network consulting and relies on application specialists to bring high-level skills when necessary to resolve complex technical issues efficiently, at the least expense to you.

CRISC Risk Mitigation Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA to verify an IT professional's ability to plan, deploy, and maintain IS control mechanisms to reduce network risk. Progent can provide the services of a CRISC-certified engineer to assist your company to create and carry out a business continuity or disaster recovery plan that follows industry best practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.

Desktop and Mobile Device Centralized Configuration Management Support
Progent's Microsoft-certified consultants offer Microsoft System Center Configuration Manager planning and installation and Microsoft Intune expertise to consolidate and simplify the management of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from a legacy change management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for remote or onsite assistance in , call 1-800-993-9400 or visit Online Network Support.

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