For small business networks located in the state of Indiana, Progent's Microsoft certified consultants can deliver online help and troubleshooting to repair your network systems issues quickly and affordably. Progent has developed enterprise-level skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve network problems without the expense and delays associated with onsite technical service visits.

If your Indiana business is located outside of the larger urban areas such as Fort Wayne, Gary, Evansville, or South Bend, your local computer support options may be limited in skills, or not available during a crisis. This can result in a office network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís staff of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Part-time CIO Support Services
Progent can supply organizations with an information management professional who can function as a part-time CIO. This experienced technology executive can provide strategic direction to assist your company to integrate appropriate technology to improve business processes so they match better with your corporate objectives. Your company can create and install a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Important tasks Progent's part-time Chief Information Officer can carry out include strategic planning, rationalizing technology budgets, building and tracking models for TCO, optimizing business processes, negotiating contracts with suppliers, establishing security and compliance policies, business impact analysis, streamlining network administration, computer desktop support solutions, software revision management, and disaster recovery/business continuity planning.

Oracle Administration Support and Software Development
Progent offers the services of an Oracle certified expert for Oracle DBA expertise or an Oracle application developer for creating database applications. Progent's Oracle DBAs can help your business to simplify key Oracle management activities including performance tuning, backup and restore processes, and database protection. Progent's Oracle application programmers can help you to design, tune, troubleshoot, or port Oracle programs using PL/SQL. Progent has experience using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to optimize current SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Assistance with Choosing an Internet Service Provider and an Internet Service Package
Progent offers access to the affordable support of remote Internet connectivity experts to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution meets your business requirements. Support services provided by Progent include assessment of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a seamless switchover to a different ISP and/or service arrangement. Provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Immediate Support for Urgent Issues
With Progentís emergency online computer support services, you can receive immediate support for issues that are causing network disruption. Remote help eliminates the lengthy wait and higher cost associated with on-site computer support. For day-to-day network administration tasks, Progentís remote support consultants can complete most jobs within a few minutes of receiving a request, instead of requiring your company to live with a problem for up to a day for on-site help to arrive.

Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router support services available from Progent's certified Cisco experts are configuring domain name, IP addressing, routing tables, NTP, security logon banner and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; setting up and confirming failover; troubleshooting VPN issues; producing a network diagram and documenting configuration; plus security and business recovery planning.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote consulting to help you to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide remote and on-premises training to show you how to manage and use your iOS devices in a safe, collaborative environment that optimizes the strategic value of your IT network.

PC Desktop Support Services
Progent's desktop support team can help your company to install workstations, laptops, or wireless devices as needed or assist your business to design and carry out a large-scale move to a current edition of an OS or an updated version of an important desktop program. Progent's Microsoft PC consultants can configure programs from the Office line of end-user software or Microsoft Dynamics accounting and CRM programs on your client PCs so they interact productively with all Microsoft applications, products from third-party vendors, business servers, and key services throughout your network. For example, Progent can set up Outlook email client on a workstation or notebook to match both the work pattern of the user and the protection policies of your business. Progent can in addition provide remote and on-site technical services for workstations.

Consulting Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consulting experts can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to move from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and repair your current SCVMM 2012 environment to make sure you get the highest possible business value.

Wireless VoIP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless VoIP phones typically requires that you set up and fine tune numerous components of your wireless infrastructure including wireless access points, routers, wireless LAN controllers, and management software. Progent's wireless VoIP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and manage a Cisco wireless VoIP phone deployment by providing services that can range from debugging the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

Progent's Online Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad selection of affordable remote support services to help you to manage and troubleshoot your existing Microsoft Word environment or help you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility issues between different releases of Word, interfacing Word with other Microsoft Office apps such as Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone integration, and online Microsoft Office Word training classes tailored for your special requirements.

Mac Support Services
Progent's experts in Apple Mac OS X technology can provide Mac OS X users a variety of technical services such as desktop support, help with Apple Macintosh application software, security and connectivity consulting, incorporation with Windows-based networks, and one-on-one education. For small business systems based solely on Macintosh OS X or for networks utilizing a combination of Mac OS X, Linux, and Windows based servers and workstations, Progent has the background and depth to handle the challenge of designing, configuring and maintaining a network system that is stable, secure, fast, and supportive of your business goals.

Comprehensive Documentation of Services
Progent produces complete and detailed reports of all support activity to make sure customers donít ever feel ďcaptiveĒ to their IT service organization. Progent sends e-mail documentation of support activity shortly after completion of each support interaction, and also sends a hard copy along with monthly billings. Comprehensive IT service reporting makes it easier for customers to move to a new service organization or assume increased service duties internally. Good support documentation also provides IT managers the visibility needed to determine the value of support services and develop more realistic network expense projections.

Talk to a Progent Computer Support Expert
To learn how to contact a Progent network support expert for remote or onsite help in , call 1-800-993-9400 or visit Online Computer Help.

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