For small business networks located anywhere in the state of Iowa, Progent's Microsoft and Cisco authorized professionals can provide online assistance and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has acquired world-class skills, software tools, and support databases to identify and repair IT problems without the high cost and delays associated with on-site service calls.

If your Iowa business is located beyond the larger metropolitan areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local network support choices may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís group of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of customers. This means you obtain not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.

ZENO Network Monitoring and Management for IP-based Resources
ZENO is Progentís monitoring and management subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of all critical IP-based assets that make up your entire network environment. When ZENO detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impair or crash your network.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with continual replication to provide fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles apart from each other. Progent offers access to a NetApp MetroCluster consultant who can assist your business to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery system to prove compliance with industry standards and regulatory requirements.

Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager, formerly branded CallManager, functions as the center of Cisco's collaboration platform. Unified CM and Unified CM Express offer an advanced IP-PBX by integrating tightly with apps such as Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of CUCM support and debugging in areas that include integrating VoIP phones and video phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, designing Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange and Skype for Business.

Citrix Virtual Desktop Engineering Support
Desktop and application virtualization solutions offered by Citrix allow fast set up of new client computers, fast publication of current applications and updates, simplified image management, quick recovery from client PC breakdown or loss, reduced capital cost and longer useful life for client computers, predictable high performance, centralized control of security policies, and the ability to prevent sensitive business data from leaving the data center. Progent's Citrix-certified XenDesktop consultants and Citrix XenApp specialists can help you to assess, test, install, administer, and support Citrix virtual desktop products and can help you manage and support other virtualization platforms from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Online Training Classes for Popular Desktop Apps
Progent provides live online training for popular client programs and operating systems including Microsoft Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat Writer, Photoshop CS, Crystal Reports, and Microsoft Windows 10 and Windows 8. Online training offers the advantages of conventional in-person seminars, including immediate interaction between clients and trainers, but eliminates the expenses of travel and the challenge of attempting to synchronize the schedules of many students.

Progent's Consulting Support for SQL Server 2016
Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security and compliance, availability, BOYD integration, and built-in analytics and reporting. New features include PolyBase for handling structured and unstructured files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer remote and onsite expertise to assist businesses of all sizes to design, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.

Mac Support Services
Progent's support professionals for Apple Mac OS X technology can provide Apple Mac users an assortment of technical services such as desktop support, assistance with Mac OS X application software, security and connectivity expertise, incorporation with Windows-based networks, and one-on-one education. For small business networks based solely on Apple Mac OS X or for networks utilizing a combination of Mac OS X, Linux, and Windows powered servers and workstations, Progent has the background and depth to deal with the challenge of designing, configuring and managing a network infrastructure that is stable, safe, efficient, and aligned with your business objectives.

64-bit Computing Upgrade Support Services
Progentís 64-bit migration specialists can assist you to update your application servers and desktop PCs affordably from 32 to 64 bits. Progent can assist you to understand the risks and benefits of moving to 64-bit computing, design an economical upgrade strategy that minimizes operational interruptions, and provide responsive online help to assist you to install 64-bit operating systems and applications on your existing hardware. Progent's Microsoft qualified computing engineers can help your company to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, Exchange Server, Windows 7, and Office Excel.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates key features first developed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V experts can assist you to assess the advantages of Hyper-V 2016 for your business, configure test environments to verify the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade plan, train your IT administration and technical support personnel, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

Security Inventory Scanning for Small Business Networks
Progent has put together two low-cost service packages designed to enable small companies to get an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your firewall to determine possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a system scan from an authorized machine within your company firewall to uncover the risk to internal threats. The two security inventory services are set up and run from a secured external site.

One-stop Shopping for Comprehensive IT Consulting Services
Progent can be a one-stop solution for most IT support needs for small businesses. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly deploy, configure, and maintain solutions from leading hardware and software vendors such as Check Point Software, WatchGuard, and Symantec. Progent also provides expertise for Apple Mac OS X and Apple IOS technology, Linux technical help, Citrix Systems virtualization help, and Juniper/NetScreen expertise.

Exchange Server 2010 Upgrade Support
Progent's Microsoft Gold-certified Exchange 2010 engineers can help you to evaluate the benefits of Exchange 2010 for your organization and can help your IT staff to design and carry out an affordable upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2K that will provide quick return on investment by improving your workers' efficiency, lowering the cost of hardware and service, streamlining management, and integrating your vital communications technologies.

Upgrade Support for Microsoft Skype for Business Server
Progent's Microsoft Skype for Business experts offer online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can help you create and verify a security environment for your Skype for Business deployment that meets regulatory requirements.

Talk to a Progent Network Support Expert
To find out how to get in touch with a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Remote Network Help.

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