For office computer networks located in the state of Iowa, Progent's Microsoft and Cisco certified consultants can provide remote phone support and troubleshooting to solve your network troubles quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to diagnose and resolve IT problems while avoiding the cost and time delays associated with on-site technical service dispatches.

If your Iowa organization is located beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer network support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a wide range of technical projects for a extensive range of clients. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to assist with affordable network solutions.

Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, is the foundation of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified CM Express offer a location-independent IP-PBX solution by integrating with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager consultants can assist with any facet of Unified Communications Manager setup and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Network Support for Local Governments
Progent has a long background delivering a broad range of online IT support and urgent repair services to local governments and schools across the United States. Progent is among the pioneers in delivering advanced remote IT support and has provided network solutions to organizations in every state. Progent's online IT consulting for local governments eliminates travel expenses and resolves issues faster than onsite service calls.

BI Reporting and Analytics Consulting
Progentís BI reporting experts offer online and onsite consulting to assist you with any facet of BI reporting from troubleshooting or enhancing reports to designing and deploying a comprehensive BI solution. Progent's BI experts can help your company to maintain your existing reporting system, help you to migrate reports and databases from a legacy reporting product to a current solution, and deliver custom remote training to meet your individual needs. Progentís business reporting and analytics professionals offer expertise in the leading business intelligence reporting and visualization platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Designer.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network customized for your environment, providing your business a wireless solution that delivers the reception, speed, load-handling capability, QoS, security, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís onsite survey includes onsite walkthroughs, RF and data protection assessment of your existing wireless network, evaluation of your site's layout, measuring for radio frequency interference, RF propagation modeling, identification of optimum placement for client-specified WAPs including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document defining a new WLAN.

Citrix Virtual Windows Desktop Engineering Support
Desktop and application virtualization platforms offered by Citrix permit fast set up of new client computers, rapid deployment of new applications and updates, streamlined image control, quick recovery from desktop PC failure or loss, lower capital investment in and extended useful life for client computers, consistent high performance, tight control and enforcement of security policies, and the ability to keep sensitive corporate or government data from being taken from its authorized location. Progent's Citrix XenDesktop engineers and Citrix XenApp experts can assist your IT staff to evaluate, pilot, install, manage, and support Citrix virtual Windows desktop products and can help you manage and support additional virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Microsoft SQL Server 2012 Integration
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers as well as experienced software developers, DBAs, project managers, Cisco-certified network architects, business continuity planning specialists, and certified security professionals to help your business to maintain your SQL Server 2012 solution and define a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

ProSight Network Audits for Checking Network Health
Prosight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and more secure Active Directory implementation. Both options also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. For more information about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent's disaster recovery experts can show you how to create a disaster recovery plan to handle a total network outage. Progent can show you how to create a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and drills so that if a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-certified professionals can also help your company to create an affordable, zero-downtime system solution that addresses reliability issues covering a wide array of network technologies and procedures. Progent's business continuity specialists can assist your company to prepare for the broader problems associated with keeping your company going after a disaster by taking into account not only IT issues but additional issues such as alerting critical personnel, locating alternate work space, accessing emergency transportation, hiring temporary employees, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to create an affordable disaster recovery solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's Azure public cloud.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

ProSight Managed Services for Network Monitoring and Management
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, patch management, automated backup and disaster recovery, infrastructure management, virtual machine hosting, and IT asset documentation management. To read Progent's eBook on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Dynamics GP (formerly Great Plains) Programming and Support
Progent can provide a Dynamics GP (formerly Great Plains) consulting professional to assist your company to support and enhance your MS Dynamics GP-based management information system. Progent can also assist you to plan and deploy an efficient Microsoft Dynamics GP migration from a legacy system so that you retain your historical data, enhance your security, extend your reporting and management analytics, take full advantage of Microsoft Office support, and reduce business disruption by designing and completing an efficient migration plan.

Exchange Server 2013 Upgrade Consulting
Progent can provide comprehensive Microsoft Exchange 2013 migration support services such as risk/benefit evaluation, outsourced or co-sourced project management, site readiness preparation, specification of new software and equipment needed, setting up your Active Directory forest and its domains to work with your Exchange 2013 solution, configuring Database Availability Groups that deliver HA and resilience to your Exchange mailboxes, system testing at a client's site or at Progent's test lab, setting up transitional coexistence between Exchange 2013 and previous versions of Exchange Server, installation of the production system, deactivating the previous servers, and training for client's support group and users.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers offer expert remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small companies and campus LANs to giant data centers and service providers. Progent can help you to deploy Cisco's rapidly improving switching solutions to achieve the speed, expandability, uptime, virtualization, security and ease of management needed by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch support. For details about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting and support. For details about Progent's support for Meraki switches, see Cisco Meraki switches consulting and troubleshooting services.

One-stop Shopping for Comprehensive Network Support Services
Progent can act as a single solution for the majority of network support needs for small organizations. While concentrated on supporting solutions from Microsoft and Cisco, Progent engineers frequently install, configure, and troubleshoot products from leading hardware and software companies including Check Point Software, WatchGuard, and SonicWALL. Progent also provides support for Apple OS X and Apple IOS technology, Linux technical help, Citrix Systems consulting, and Juniper Networks expertise.

Video Conferencing Consulting Services
Progent can provide the support of a certified video conferencing engineer with an extensive background deploying technology from the leading telepresence providers such as Cisco, Polycom, and LifeSize and can assist your company to plan, configure, expand, or maintain a telepresence solution that protects your investment and maximizes the strategic value of your IT system. Progent also offers the expertise of infrastructure engineers who can help companies of all sizes to build and maintain a network that provides the speed, reliability, security, and scalability you need to accommodate your video conferencing/telepresence solution.

Progent's Cloud Integration Services for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level operating system that enables small organizations to make the move from the older physical on-premises datacenter to the modern hybrid networking model that combines both local and cloud-hosted resources. Progent's certified Windows Server Essentials consultants offer cost-effective remote consulting and technical support for Windows Server 2012 R2 Essentials. Progent can help you to determine the potential business benefits of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing environment. Progent can provide comprehensive project management support to help you design and carry out an efficient move to Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Azure planning and integration support.) Progent also offers as-needed consulting help, troubleshooting, and training.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer support expert for remote or on-premises support in , phone 1-800-993-9400 or go to Online Computer Help.

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