For small office networks located anywhere in the state of Iowa, Progent's Microsoft certified engineers can deliver remote phone support and troubleshooting to solve your network troubles quickly and cost effectively. Progent has developed world-class skills, advanced software utilities, and support databases to diagnose and fix computer network problems while avoiding the high cost and delays associated with onsite technical service visits.

If your Iowa business is situated outside of the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network support options may be limited in technical capability, or not available during an emergency. This results in a computer network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a diverse range of clients. This means you get not only the technical skills needed for the job, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network. Read about the entire ProSight portfolio of low-cost managed services for small and medium-size businesses.

Citrix Virtual Desktop Support Services
Progent's Citrix-certified virtual desktop consultants can assist you to design, deploy, administer, and troubleshoot a virtual Windows application delivery and management system by offering XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support experts can assist you to manage and support a remote datacenter that offers high uptime, enhanced protection, and rapid disaster recovery. Progent can also help you manage and support additional virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight family of managed services for small organizations.

Progent's Online Consulting, Development and Training Support for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants can provide a broad variety of online support services to assist your organization to plan, program, test, deploy, manage, and debug applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with iOS and Android mobile devices, and identify and fix compatibility issues between various versions of Excel. Progent can provide as-needed support to clients who need a fast fix to a stubborn issue associated with Office Excel and Progent can also provide full project management services for upgrading or creating line-of-business applications based on Excel. Progent's affordable online training for Excel can be custom tailored to address the special requirements of individuals or teams.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can help businesses of any size to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist you to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you realize the highest possible business value. Progent also offers Virtual Machine Manager 2016 migration expertise to help your organization to design and execute an efficient migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance features, high availability VMM storage fabric, and other enhancements.

Android Smartphone and Tablet Integration
Progent's Android phone and tablet integration consulting have extensive background providing remote and on-premises assistance for businesses of any size who want to integrate Android phones into their information networks so that users can be productive from virtually anywhere. Progent offers the range of know-how to solve network problems that involve multiple vendors and that represent a mix of older and up-to-date technology. Progent offers affordable online consulting to assist you with any stage of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to help you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to help you complete major network projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones efficiently.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of online IT support and urgent repair services to local governments and schools across the U.S. Progent is among the pioneers in providing advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Progent's online information technology support for local governments saves travel costs and resolves issues more quickly than on-premises support.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer world-class remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small or midsize organizations and campus networks to enterprise data centers and service providers. Progent can assist you to implement Cisco's quickly improving switch technology to realize the performance, scale, availability, virtualization, security and manageability demanded by your business. To learn about Progent's consulting and support for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch support. For details about Progent's consulting and troubleshooting services for Cisco's Nexus line of switches, see Cisco Nexus switch consulting and support. For information about Progent's support for Cisco Meraki switches, see Cisco Meraki switches configuration and management.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of computer security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the security services addressed within the GIAC certification including auditing network vulnerability, event handling, intrusion detection, web application security and SIEM solutions for compliance with government requirements for promptly reporting incidents.

Consulting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consulting experts have over 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and offer companies of any size expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and tune System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to remediate critical problems uncovered by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager consulting services to help you to migrate cost-effectively from SCOM 2012 to Operations Manager 2016.

Contact a Progent Computer Support Expert
To see how you can get in touch with a Progent computer support expert for remote or onsite expertise in , phone 1-800-993-9400 or visit Remote Network Support.














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