For small office computer networks located throughout the state of Iowa, Progent's Microsoft and Cisco authorized professionals can deliver remote phone support and troubleshooting to repair your computer system problems fast and cost effectively. Progent has developed enterprise-grade expertise, software tools, and support databases to troubleshoot and resolve IT problems while avoiding the expense and time delays normally associated with onsite technical service calls.

If your Iowa company is located outside of the larger metropolitan areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local computer support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but a consultant with proven methods for applying those skills to provide cost effective network solutions.

The Progent Test Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento, California is available for testing mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for the latest products and technologies. For Progent clients who lack adequate in-house resources to configure effective test environments, the lab reduces capital outlay and technical risk while keeping vital network projects on schedule.

Planning and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to migrate from a legacy version of System Center Virtual Machine Manager or from another management platform, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you get maximum business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to help your organization to design and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger assurance features, high availability VMM storage options, and other improvements.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the popular remote Cisco router support services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing maps, clock, security logon banner and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing configuration, and BGP peering arrangements; updating router's IOS image; setting up and confirming router failover; troubleshooting VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and business recovery planning.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a prestigious achievement that represents mastery in IS security audit and control. Accredited by the American National Standards Institute, the CISA accreditation requires that candidates undergo a comprehensive examination administered by the ISACA international professional group. Progent can provide the expertise of a CISA-qualified Cybersecurity audit professional able to assist companies in the fields of IS audit services, IT governance, network assets and infrastructure ROI, IT service delivery, protection of data resources, and disaster recovery preparedness.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Meraki wireless AP consultants provide online and onsite support services to assist businesses of any size to plan, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and manage Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a seamless network infrastructure that provides identical access, performance, security compliance, ease of management and uptime for wired and wireless clients irrespective of their location or device. (See Meraki switches consulting and troubleshooting services.)

Microsoft SQL Server 2012 Consulting
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as experienced database application developers, DBAs, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified security consultants to assist your business to manage your SQL Server 2012 environment and configure an efficient and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Also, Progent can help you to make a smooth upgrade from SQL Server 2012 to an up-to-date release of SQL Server.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's entire ProSight line of value-priced outsourced network management services for small and medium-size organizations.

Full Range of Security Assistance
Progent's CISM, GIAC, and CISA certified security consultants can assist your company to perform complete security assessments, recover rapidly from virus and worm attacks, configure firewalls, set up safe mechanisms for remote and mobile access, deploy spam and virus filtering and email encryption, and develop a corporate-wide security strategy based on 24x7 automated network monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

SharePoint Help
Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, Microsoft SharePoint 2010 engineers and SharePoint Server 2007 consultants can show you how to evaluate the economic justification for deploying the latest release of SharePoint Server, consult with you on the most sensible edition of Microsoft SharePoint Server for your application, offer setup and integration services, assist you to set up Microsoft SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application software to operate with SharePoint Server, design a comprehensive security plan that encompasses portal solutions, and deliver maintenance and Help Desk Call Center services.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

System Center Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager offers small and medium-size businesses automatic backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for critical workloads like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can help you to plan, deploy, administer, and troubleshoot a multi-site backup/restore system built around DPM 2016. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver occasional guidance to resolve challenging issues or provide end-to-end project management or co-management services to help you finish your Data Protection Manager 2016 deployment on time and within your budget.

Active Directory Planning and Integration Expertise
Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, cleanup of beta software configuration objects in on-line AD environment, and fixing of failed installations of Active Directory and AD-dependent applications. Progent is also experienced in working with “expert only” AD utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important issues including AD naming standards, hierarchical structure, IT administration structure, selection and structure of group policy objects, as well as security and auditing specifications. Progent can also evaluate the implications of alternate server and service implementations on functionality and performance. Progent can help businesses to plan and implement configurations of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Progent's Client Testimonials
Progent has provided online or onsite network consulting help to companies in every state in the United States. Many of these customers have indicated their high regard for Progent via testimonials to the excellence of Progent's support personnel. Check out Progent's customer testimonials to see what they say about the quality of Progent's IT services

Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; unified management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Help.

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