Iowa Computer Support Services for Small Office Computer Systems: Remote Help and Troubleshooting
For business computer networks located in the state of Iowa, Progent's Microsoft and Cisco certified consultants can provide online help and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed enterprise-class expertise, advanced software tools and support knowledge bases to diagnose and repair IT problems without the cost and delays associated with onsite service dispatches.
If your Iowa company is situated beyond the larger metropolitan areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This results in a office network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of expert network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to deliver cost effective network solutions.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
VPN Access Support for Popular Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the top tier of companies that work closely with Microsoft, have demonstrated IT skills, and have verified customer references. Gold Certified Partners must maintain large staffs of IT professionals who have undergone extensive proficiency testing. Microsoft Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early access to new software for training and piloting purposes.
Nationwide Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Advanced Remote Access Tools
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going training.
Simple Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All consulting time is documented in detail and invoiced to the actual minutes used.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Development Services
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for companies of all sizes.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, affordable way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.
Detailed Documentation
Progent provides full and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support organization. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Advanced Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your network environment free of stressful and costly service outages.
Sun Solaris Consulting
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks incorporate software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is impossible for even the most experienced individual to have deep knowledge in all areas of computer technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least expense to you.
Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, management, and support services for Exchange 2003 Server include system design, installation, project management, onsite and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and full-service network management outsourcing.
Progent is a Certified Cisco Partner offering on-staff Cisco-qualified engineers available to assist you to install or troubleshoot Cisco network solutions. Being a Registered Partner for Cisco Systems, Progent offers the services of Progent's on-call CCIE-qualified professionals who have expertise in planning, implementing and troubleshooting network solutions based on Cisco technology. Since Progent is also a Microsoft Gold Certified Partner and provides world-class help for a wide variety of commercial software, Progent can help you find end-to-end IT solutions that maximize the business value of your network. Cisco's popular line of connectivity products supported by Progent includes PIX and ASA family firewalls, protected broadband and multi-function routers, Cisco Aironet wireless access points and bridges, wired and wireless voice over IP solutions, Catalyst Series switches, as well as protection and Virtual Private Network products.
If your company network mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can assist you to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for easy administration, seamless information exchange, high availability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and Windows coexistence support services include IT architecture integration and support, consulting for Windows services for UNIX, online network monitoring and administration, remote network help and repair, on-site technical support, and help desk call center services.
Mid-sized businesses can enjoy all the benefits of MOM and have fast access to Progent’s Microsoft and Cisco certified network consulting experts. Thanks to Progent's economically priced IT support programs, medium-size organizations can select a basic MOM-based co-sourcing service program with network monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and online service. For companies with mission-critical applications who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports MOM 2005 and MOM 2000 to offer mid-size company networks enterprise-class reliability, security and performance.
If your company network combines Sun Solaris platforms with MS Windows, Progent can help you to integrate your computers into a cohesive network that permits all your OS platforms to coexist for easy administration, seamless information exchange, high reliability, enhanced throughput, and tight security. Progent's Solaris and Microsoft Windows coexistence support offerings include network infrastructure configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network support and troubleshooting, in-person technical support, and help desk call center support.
Microsoft Live Communications Server provides IM and presence as part of an extensible, enterprise-grade package offering enhanced protection, transparent integration with popular Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated operational efficiencies, enhanced worker productivity, and stronger intellectual property security with this simple-to-manage, fault-tolerant solution. Successful deployments of Live Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-certified professionals can provide the skill necessary to realize all the advantages of LCS across your whole organization.
Progent's Mac experts can promote the creative aspect of Mac computing by providing consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Cisco offers an extensive array of routers that includes routers designed to deliver the security, bandwidth, and availability features required by small and medium-sized businesses. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, such as the Cisco Small Business 100, the Cisco 800 Series Routers, Cisco 2800 and 3800 Integrated Services Routers, as well as legacy 1700 and 2600 Series Routers.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and maintain Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your 1:25 PM 6/28/2006growing business requirements. Progent’s Cisco-certified network consultants support Cisco’s comprehensive line of hardware and software targeted at eliminating data pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and accounting from a graphical Web interface.
Progent’s Cisco Voice Over IP consultants offer expert planning, integration and support services for Cisco VoIP products. Cisco AVVID platform provides the foundation and feature set for building a single integrated network that can manage voice, video, and data traffic simultaneously. AVVID provides this capability while preserving a high degree of network uptime, Quality of Service, and protection. Important advantages of IP communications solutions based on Cisco AVVID VoIP architecture include a versatile, open upgrade strategy that permits you to select IP Communications products that meet your existing needs, while offering a smooth route for accelerating IP adoption, QoS structures that help ensure optimal voice quality via close control of delay, loss and jitter, and system administration products that support system administration, operations, troubleshooting, configuring, fault monitoring, and element management. Progent’s Cisco-certified network consultants can help you implement a reliable VoIP phone system based on Cisco IP PBX and Cisco IP Telephony technology. Progent’s Voice over IP consultants can show you how to select and install Cisco software that makes sense for your small or medium size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
For small businesses interested in Progent's network support outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
For custom application creation, Progent can provide software design experts to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Internet Information Services to build custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a wide range of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent’s Microsoft certified professionals provide small and midsize businesses consulting services for Microsoft ISA Servers. Microsoft's ISA Server contains an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal threats. ISA Server provides thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows it to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP and CISM certified security consultants can help you strengthen your network protection through experienced design and integration of Microsoft ISA Servers. ISA Server is available in several versions including the ISA 2006 or 2004 Enterprise Edition and the Microsoft ISA 2006 and 2004 Standard Edition. Progent’s ISA Server support team can also show you how to configure Microsoft Proxy Server and upgrade from ISA 2000 Server to the latest editions of ISA Server.
