Iowa UNIX, Linux, Solaris, OS X Consulting Instant Phone-based Service from a UNIX Consultant
If your business network is in Iowa you now have quick online technical support from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE support specialist to help with complex issues that threaten your network. Progent retains one of the largest groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants available remotely of any nationwide service firm in the United States. Rates are affordable, charges are by the minute, engagement is immediate, and service is unbeatable.
If your Iowa small business is far from more populated urban areas including Des Moines, Cedar Rapids, Davenport, or Sioux City, support from UNIX or Cisco CCIE experts could be problematic when there's an emergency. This can result in a drop in income for your company, upset clients, unproductive employees, and distracted executives. By calling Progent, you can get in touch with a qualified consultant ready to offer expertise when you need it to get your computer network on line.
Because Progent bills for telephone-based support by the minute, your company is invoiced just for services provided. Progent asks for no initialization charge. Many remote consulting companies demand large minimum fees or bill for each quarter hour or more. Progent's fine granularity and simple billing mechanism avoid unexpectedly large bills for quick repairs.
If your Iowa business requires urgent remote assistance, find out how to get in touch with Progent's UNIX, Linux, Sun Solaris, Apple Mac OS X, or CCIE experts by visiting Progent's urgent remote help, phoning 1-800-993-9400, or e-mailing information@progent.com.
Why is Progent's Online Support Program Special?
Progent's experienced team of online consulting professionals has a rich array of world-class information technology knowledge. This enables Progent's remote service experts to resolve the most complex technical problems more quickly than is possible with ordinary independent support organizations or with the internal IT staff commonly found in small companies. Progent has delivered remote services to companies in every state in the United States and has developed the tools and experience to fix problems economically in many different computer environments that feature mixtures of UNIX, Linux, Solaris, Apple Mac OS X, Microsoft Windows, and Cisco technologies.
Progent's UNIX, Linux, Solaris, Mac, and CISCO CCIE consultants have qualified for major credentials such as Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Progent's online service experts also have a variety of high-level Cisco Systems certifications which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
In order to help companies who run environments featuring a mix of UNIX/Linux and Microsoft Windows technology, Progent's phone-based support team offers the services of support specialists who hold important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering high-level security consulting, Progent provides remote contact with engineers who have qualified for important security certifications such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's cooperative approach to fixing network problems allows service escalation, when called for, to experts with relevant background to resolve particularly tough problems. This accelerates remediation of serious network problems, prevents network unavailability, and reduces technical support invoices.
For organizations in the state of Iowa, Progent offers virtually instant communication with a remote UNIX, Linux, Solaris, Mac specialist for critical help to fix technical problems that are threatening productivity but are not within the skill set of your on-hand network service group. Progent's UNIX/Linux, Sun Solaris, Mac OS X, and CCIE-qualified network experts can interface with your network using the latest remote troubleshooting utilities in order to perform rapid and affordable evaluation and resolution of critical IT issues.
Services Progent's Online Support Experts Can Offer Your Iowa Business
Progent's network consultants are qualified to deliver expert help for a comprehensive set of UNIX/Linux, Cisco Systems, and Microsoft Windows products and technologies including:
Online Expertise for UNIX/Linux, Solaris, and Mac OS X Systems
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote network service team can help Iowa small businesses to maintain a comprehensive array of computer products and technologies including system architecture, email support, security expertise for networks and business operations, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple Mac systems, VMware technologies for processor economization and streamlined management, and transitioning from orphaned systems to contemporary environments based on updated versions of UNIX, Linux, Solaris, Mac OS X, or MS Windows.
Cisco Systems Network Architecture and Security Solutions
Progent is unmatched in the computer support arena for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking consultants who earn this rare credential by completing intense testing supervised by Cisco. The vast majority of CCIEs are employed by large enterprises or national Internet service providers (ISPs), and consequently their services are not easily accessible to the general public.
Progent is among the rare IT service firms that ensures that CCIEs stay available to support small and medium sized companies. In addition, Progent can provide convenient access to a CCIE via telephone so you can benefit from timely support for complex network problems that are disrupting your productivity but are beyond the scope of your ordinary IT maintenance providers. Progent's CCIE consultants can tie into your system via secure remote support technology to provide rapid and affordable analysis and resolution of serious network problems.
Microsoft Gold Certified Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-qualified engineers offer online computer troubleshooting and information system support for entire set of MS server and office productivity solutions. Authorized as a Microsoft Gold Certified Partner, Progent can provide your business the expertise of consulting engineers who can show you how to implement, maintain and administer every Microsoft Server such as Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft Virtual Server 2005, Microsoft Project Server, and Microsoft Operations Manager 2007 and 2005. For more about Progent's expertise in Microsoft servers, go to Microsoft Netservers Professional Support.
CISA and CISM Qualified Security Professionals
Progent gives you contact with certified CISM and ISSAP security engineers who can deliver a variety of security solutions that can improve the resistance of your UNIX, Linux, Sun Solaris, or Mac OS X network against internal or external threats or help your business to recover rapidly from a penetration. Security solutions offered by Progent include: extensive security evaluation using platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds and Netcat; efficient recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile access; securing your email system against spam and directory harvest attacks; and implementing round-the-clock automated monitoring. For more information about Progent's security expertise for small companies, see Progent's Professional Expertise for Network Security.
Applications Services: Education, Custom Programming, Troubleshooting
Progent's Mac consultants can promote the creative facets of Mac computing by offering help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group offers professional consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Call Center Service and Outsourcing
Progent provides a variety of support programs for Help Desk services : UNIX, Linux, Solaris, Mac OS X, Cisco Systems and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed primarily for small companies who require the timely availability of an affordable Help Desk with efficient telephone support and the technical depth to escalate trouble tickets, but who have limited funds and internal support bandwidth. Progent’s Virtual Help Desk is a transparent extension of your current Helpdesk team. Progent can operate as a main Call Center for your business, represent an escalation alternative for the most challenging technical issues, or be ready in those situations when your ordinary service providers are too busy. Progent's Call Center Consulting Services can assist you in establishing an efficient new Call Center or enhancing your existing one, evaluating or programming Call Center software products to meet the special needs of your business, or adding temporary staff to work remotely with your internal Call Center group to deal with demanding scenarios like system upgrades.
Progent is a Microsoft Gold Certified Partner plus an authorized Cisco Partner and Progent's Help Desk team of seasoned UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft professionals are ready to provide your customers convenient communication with a dependable support resource with extensive background in phone support and remote access troubleshooting for small and midsize business networks. Progent's concentration is on earning the Help Desk Call Center a respected recognition as a significant driver of company performance, and Progent's aim is to fix rather than simply document problems. To read more on Progent's Help Desk Call Center service and outsourcing, go to Progent's Help Desk Call Center Services.
Progent's Remote Technical Support Technologies
Progent has developed a set of optimized tools, refined during many years of field experience, focused on allowing the highest quality of efficiency for providing online engineering support and repair for small company information systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN online connectivity permits the consultants of Progent's online support team to link to your network remotely without breaching corporate security.
Progent's powerful service reporting application stores thorough histories of all support provided to Progent's clients. Every authorized Progent team engineer has the benefit of the details of services rendered to each customer by any staff engineer. This history of trouble tickets and solutions is organized as an easily searchable proprietary database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's partnerships with key vendors including Cisco and Microsoft make available other vast support knowledge bases and to vendors' in-house technical staff that enable Progent's remote consulting specialists to arrive at the best resolutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Immediately
To see how to ask a UNIX, Linux, Sun Solaris, Apple Mac engineer or a Cisco CCIE for emergency remote engineering expertise in Iowa, phone 1-800-993-9400 or go to Urgent Remote Network Help.
Progent’s Cisco-qualified network experts offer wireless integration support for Cisco wireless access point and wireless bridge products. Cisco provides access points that have either single 802.11g transceivers for up to 54 Mbps of throughput or dual-radio access points that handle both 802.11g and 802.11a for up to 108 Mbps of network capacity. Progent’s Cisco wireless consultants can offer expertise for the whole line of Cisco 802.11g wireless access points and wireless bridges such as the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are built to conserve present and future system infrastructure dollars10:25 AM 6/28/2006. The 802.11a transceiver supports throughput of up to 54 Mbps on 12 free 5 GHz channels to provide high bandwidth plus maximum expandability. The 802.11g radio allows data rates up to 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to handle only 802.11g clients for high-bandwidth scenarios, or, for better investment protection, it may be set up to support both 802.11g and older 802.11b technology.
Cisco's security and offsite access technology for small to mid-size companies represent a complete range of easy-to-administer protection products to let you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and VPN access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate objectives.
Stealth penetration testing is an important component of any comprehensive network security strategy. Progent’s security experts can run thorough penetration tests without the awareness of your organization's internal network support staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection warnings and event log monitoring are correctly set up and consistently observed.
Server proliferation puts pressure on network budgets and management resources. Server reduction via a virtual architecture promises lower total cost of ownership of hardware and quicker ROI, more leveraged utilization of physical computers, streamlined operations, increased system uptime, and easier manageability. Common usage scenarios for virtual machines include resource consolidation, low-cost platforms for line-of-business legacy applications based on obsolete operating systems, and affordable isolation of program development or evaluation systems from on-line systems.
Cisco's security and remote connection technology for small businesses represent a complete line of manageable security products to help safeguard your local and remote network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless products, and other Cisco security technologies that align best with your company objectives.
Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software by making it easier to copy system images, control mobile computers, and run management utilities. In addition to alerting you about techniques to cut management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT projects involving processes that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can lower spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you define sensible procedures and standards to manage handheld computers and intelligent mobile phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that includes policies, processes and technologies to keep your IT network safe.
Progent's productive atmosphere will allow you to become a more capable consulting professional by improving your information technology knowledge and increasing the loyalty of your customers. Progent makes good on this promise by attracting the best professional experts for you to work with, providing an advanced system architecture, running proprietary application utilities to deliver the maximum quality of support, and by streamlining proven business models for finding and keeping clients.
Progent can give you access to application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to meet your particular business requirements. Progent’s Microsoft-certified support experts offer experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration services for secure, corporate-wide information sharing plus interfacing with Customer Relationship Management products.
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small businesses who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Progent offers the services of Cisco switches consultants to deliver seasoned infrastructure design and troubleshooting services for business networks based on Cisco switching products. Cisco switches implement cutting edge Quality of Service to help ensure that network traffic is identified and ranked, and that congestion is avoided. Set up of Quality of Service for a Cisco switch is dramatically simplified through automatic QoS, a feature that detects Cisco IP phones and automatically programs the switch for the necessary sorting and egress staging. This streamlines traffic prioritization and system availability without forcing your IT department to implement a complicated switch configuration. Through the Cisco Catalyst switches for small and midsized companies, Cisco enables customers to realize the full benefits of adding smart services into their networks. A Cisco network switch makes it possible to install capabilities that make the network infrastructure consistently available to accommodate real-time tasks, scalable to accommodate growth, safe enough to guard sensitive information, and capable of differentiating and managing data flows. Progent’s Cisco-certified IT professionals can help you choose and deploy a Cisco Ethernet switch to optimize your system's throughput and reliability.
VMware Virtual Server is a free virtualization product that operates on Linux and Windows 2000/2003 Servers. VMware Server enables companies to segment a single server into multiple virtual servers and to begin experiencing the benefits of virtualization with little monetary outlay. VMware Virtual Server is a robust yet simple to use product for users unfamiliar with server virtualization technology and is powered by VMware’s field-proven technology. VMware Virtual Server is ideal for developers, departments, and branch offices who wish to facilitate application development, test software in ready-to-run virtual environments, re-host legacy operating systems, and save time in server provisioning. Progent's skilled virtual server consultants can help you with VMware Server, VMware ESX Server, and VMware VirtualCenter so your company can benefit from VMware server optimization.
Progent's Mac experts can support the creative facets of Mac computing by providing help services and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Progent’s Cisco VoIP consultants can provide expert evaluation, integration and troubleshooting help for Cisco VoIP products. Cisco Architecture for Voice Video and Integrated Data platform supplies the foundation and tools for building a seamless integrated system that can manage voice, video, and data traffic at the same time. AVVID provides this functionality while preserving a high level of network uptime, QoS, and protection. Important benefits of IP communications solutions enabled by Cisco AVVID VoIP architecture include a flexible, open upgrade ability that allows you to choose IP Communications solutions that meet your existing requirements, while offering a smooth path for accelerating IP deployment, QoS mechanisms that help ensure optimal voice quality via tight control of delay, loss and jitter, and system management tools that provide system administration, operations, troubleshooting, set up, fault tracking, and element management. Progent’s Cisco-certified technology experts can show you how to design a reliable VoIP solution based on Cisco IP PBX and Cisco IP Telephony products. Progent’s VoIP consultants can help you select and deploy Cisco software that makes sense for your small or mid-size organization, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
