If your company computer network is in Iowa you can depend on quick remote contact with a UNIX or Cisco CCIE engineer to fix emergency problems that threaten your IT network. Progent maintains among the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any independent service firm in the U.S. The cost is affordable, charges are by the minute, sign-up is quick, and service is world class.

In case your Iowa organization is located some distance from larger urban neighborhoods such as Des Moines, Cedar Rapids, Davenport, or Sioux City, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts is often limited when there's a network crash. This can cause lost revenue for your business, upset customers, idle workers, and defocused management. By utilizing Progent, you can get in touch with a qualified consultant who can deliver help whenever you require it to get your system running.

Since Progent charges for online support per minute, your business pays just for support received. Progent asks for no service activation surcharge. Many online service firms have substantial minimum fees or bill for every quarter hour or longer. Progent's by-the-minute granularity and straightforward billing model avoid unexpectedly large invoices for fast solutions.

If your Iowa company needs technical assistance for UNIX/Linux, Solaris, Mac OS X or Cisco technology, visit Progent's phone-based help, call 866-776-4368, or go to Contact Progent.

Why is Progent's Online Support Services Unique?
Progent's experienced staff of online support engineers offers a wide array of in-depth computer knowledge. This allows Progent's remote service specialists to resolve the most challenging technical problems more quickly than is possible with ordinary third-party support firms or with the internal support staff commonly available to small or mid-size businesses. Progent has refined the technology and skills to fix technical issues economically in many different computer configurations that incorporate mixtures of UNIX, Linux, Solaris, Apple Mac, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Apple Mac OS X, and CISCO CCIE support experts have been awarded professional certifications including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service engineers also hold a number of key Cisco certifications which include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

In order to help companies who run environments powered by a combination of UNIX, Linux, Solaris, Mac OS X and Microsoft operating systems, Progent's remote service group can provide the help of engineers with prestigious Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide company-wide security consulting, Progent offers phone-based contact with engineers who hold important security credentials including Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's group approach to fixing network difficulties allows service escalation, when called for, to experts with sufficient competence to resolve particularly intractable problems. This accelerates remediation of serious problems, avoids system downtime, and minimizes technical support invoices.

For companies in the state of Iowa, Progent offers virtually instant remote access to UNIX/Linux, Sun Solaris, Mac consultant for urgent assistance to troubleshoot computer issues that are damaging productivity but are not within the scope of your on-hand computer support organization. Progent's UNIX/Linux, Solaris, Apple Mac OS X, and CCIE-qualified support professionals can analyze your system using advanced remote troubleshooting utilities in order to provide fast and economical diagnosis and remediation of critical network problems.

Services Progent's Online Support Experts Can Offer Your Iowa Company
Progent's service specialists are qualified to offer expert help for a comprehensive array of UNIX, Apple, Cisco, and Microsoft Windows solutions including:

Remote Support Services for UNIX/Linux, Solaris, and Apple Mac Environments
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based computer service staff can help Iowa companies with a large array of IT products and technologies including system infrastructure, messaging solutions, security expertise for computer systems and company processes, Microsoft Windows integration with UNIX/Linux, Solaris, or Mac OS X systems, VMware technologies for server economization and centralized management, and moving from out-of-date systems to contemporary environments powered by updated versions of UNIX, Linux, Sun Solaris, Apple Mac, or Windows.

Progent's service professionals can provide online technical help for computers powered by leading derivatives of the UNIX operating system such as: Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or familiar Linux platforms such as RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware.

Cisco Network Architecture and Security Technology
Progent is unmatched in the IT consulting arena for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite networking engineers who earn this advanced credential by completing strenuous testing administered by Cisco. Most CCIEs are employed by big enterprises or nationwide ISPs, and so their services are not conveniently accessible to the general public.

Progent is among the few network support providers that ensures that Cisco CCIEs are available to assist small and medium sized organizations. Also, Progent can provide convenient communication with a Cisco CCIE by telephone so that you can benefit from timely help for critical system problems that are disrupting your business but are beyond the experience of your usual network support providers. Progent's CCIE support experts can connect to your network by means of sophisticated on-line troubleshooting technology in order to perform fast and cost-effective analysis and repair of urgent network problems.

Cisco authorized experts from Progent can assist your business to architect, configure, and support an integrated business network that can streamline business processes, cut costs, and accelerate the path to productivity. By combining Cisco routers experience with Cisco Catalyst switches support and Cisco wireless technology configuration help, Progent can dramatically increase the business value of your information system in Iowa. To see more information concerning Progent's expertise in Cisco infrastructure, refer to Cisco Technology Engineering Expertise.

Microsoft Gold Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-certified remote support engineers can provide computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can help you with a broad variety of platform practice areas including Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Lync implementation and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring, Microsoft System Center 2012 Operations Manager network monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

Qualified Security Professionals
Progent offers you access to expert CISM and ISSAP security engineers who can deliver a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, or Apple Mac environment against assaults or help your business to recover quickly from a breach. Security services offered by Progent include: extensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 automated monitoring. To find out more concerning Progent's security services for small and medium-size companies, see Progent's Consulting Support for Network Security.

Business Applications Services: Online Classes, Customization, Integration
Progent's Mac technology consultants can support the creative aspect of Macintosh computing by providing help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post-production facility.

Progent's Application Experts Group can supply in-depth consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for Microsoft business applications including CRM, Office Project, MS Word, and Microsoft Excel. To learn more about Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

Help Desk Service and Outsourcing Alternatives
Progent provides several support programs for Call Center services including UNIX/Linux, Sun Solaris, Mac OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing Services.

Progent's Help Desk Call Center Outsourcing Services are intended mainly for businesses who need the immediate accessibility of a professional Help Desk but who have limited budgets and internal support resources. Progent’s Virtual Help Desk is a transparent supplement to your existing Help Desk resources. Progent can operate as a primary Call Center for your business, serve as an escalation resource for tough network problems, or be ready in those instances when your ordinary service providers are swamped. Progent's Help Desk Call Center Consulting Services can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk Call Center application software to meet the particular needs of your business, or providing supplemental personnel to operate online with your in-house Call Center resources to handle demanding events such as software migrations.

Progent is a Microsoft-Certified Partner and has a skilled roster of Cisco-certified network infrastructure specialists. Progent's Help Desk staff of experienced UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco and Microsoft experts are available to give your customers convenient access to a large technical support team with extensive experience in telephone-based help and online repair service for small and medium-size business networks. Progent's concentration is on earning the Help Desk Call Center a respected recognition as a major contributor to business performance, and Progent's target is to resolve and not simply document problems. To read more information on Progent's Help Desk outsourcing, refer to Progent's Call Center Support.

Progent's Online Support Tools
Progent's sophisticated customer support database software keeps thorough documentation of all support delivered to Progent's customers. Every authorized Progent team consultant has the benefit of the specifics of support rendered to each client by any team engineer. This database of issues and fixes is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's partnerships with major industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and to vendors' internal technical personnel that enable Progent's online service experts to come up with the optimal resolutions quickly.

Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Network Support Expert Immediately
To find out how you can get in touch with a UNIX, Linux, Sun Solaris, Apple Mac consultant or a Certified CCIE for urgent remote consulting support in Iowa, phone 1-800-993-9400 or go to Urgent Remote Network Support.

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