For business networks located anywhere in the state of Iowa, Progent's Microsoft authorized technical experts can provide online support and remote troubleshooting to repair your computer network problems fast and affordably. Progent has acquired enterprise-grade expertise, software tools, and support databases to troubleshoot and repair network problems without the expense and time delays normally associated with in-person service dispatches.

If your Iowa company is situated beyond the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network support options may be limited in skills, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís team of expert network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of customers. This means you get not only the technical skills needed for the job, but a professional with proven methods for applying those skills to assist with affordable network solutions.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization technologies reduce the effort required for IT administrators to install software programs so they are standardized throughout a corporate user base, provide the power to manage access to critical information, and enable quick installation of additional or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind RDS streamlines client connectivity, improves responsiveness, tightens security, centralizes administration, and offers an almost transparent user environment. Progent's Windows Server 2016 engineers can assist you to evaluate the strategic advantages of Microsoft's virtual desktop technologies, set up pilot and on-line deployments, improve your network architecture to support virtualized clients effectively, assess and resolve security problems, and train your IT managers to follow best practices to gain maximum payback from client virtualization.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn about the complete ProSight line of affordable network management outsourcing services for small and mid-size businesses.

SQL Server 2012 Consulting Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned software programmers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security consultants to assist you to maintain your SQL Server 2012 solution and define a cost-effective and safe IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012. Progent can also assist your company to migrate to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small or mid-size company's production servers in an environment that delivers the highest level of dependability and expandability and is also simple to migrate to another host. Progent's Private Cloud hosting services are built upon proven virtualization architectures that allow small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unmatched level of vendor independence. Find out about Progent's ProSight family of managed services for small organizations.

Oracle DBA Services and Application Development
Progent offers affordable access to an Oracle certified expert for Oracle database administration services or an Oracle application developer. Progent can assist you to develop effective mechanisms for key Oracle DBA activities such as database tuning, backup and restore processes, and database protection, or mentor your IT staff to use industry best practices for simplifying various management procedures. Progent can also provide the support of a PL/SQL programmer to assist you to design, tune, troubleshoot, or migrate Oracle programs that can vary from forms to data-driven web sites. Progent has experience using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Live Online Training Classes for Desktop Applications
Progent provides online training for popular productivity applications. Progent's Webinar training covers areas such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro development, Publisher co-editing, Outlook calendar sharing, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Live online education offers all the advantages of traditional classroom sessions, such as immediate interaction between students and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the schedules of many trainees.

Broad and Deep Experience with Office Networking
Progentís group of more than 100 computer network experts means customers can take advantage of the leverage of over 1,000 years of combined experience and shared information to repair the most difficult network problems. Progentís certified network consultants possess the know-how to come up with solutions quickly and deliver them affordably.

Microsoft Dynamics NAV Consulting
The latest edition of MS Dynamics NAV offers powerful innovations including specialized Role Centers, improved analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV consulting professionals can provide programming, configuration and debugging support to help you to get the most from Microsoft Dynamics NAV. Progentís engineers can show you how to integrate Microsoft Dynamics NAV ERP software to additional systems and applications. In addition, Progent can assist you to design and analyze data warehouses so you can improve your knowledge of your business, acquire more customers, expand your marketing campaigns, and form successful partnerships.

Responsiveness of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to delivering the highest level of online IT support possible for both emergency and non-critical issues. For urgent problems that impact many users, crucial people, or a mission-critical application, the Technical Response Center is set up to respond within an hour. For standard problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every corrected problem to verify you are satisfied with the resolution and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.

Office 365 Integration with On-premises Exchange
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and on-premises installations of Exchange. This allows you to have specific mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. To find out more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Consulting Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of experience designing, deploying, enhancing and troubleshooting SCOM environments and can provide companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and tune System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to fix critical issues uncovered by SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to help you to migrate cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller products. Progent offers support for both hardware-based and software-based Wi-Fi controllers and can help you to decide which type makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 Wi-Fi controller expertise.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager helps to ensure top performance and dependable availability for key applications by providing unified, mixed-platform monitoring of physical and virtual infrastructure deployed throughout local datacenters and private and public clouds. Progent's consulting group offers world-class remote and onsite support to help businesses of any size to plan, implement, tune, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to migrate to Operations Manager 2016 from older versions of Operations Manager or from other IT infrastructure monitoring platforms, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 scope to incorporate resources based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Get in Touch with a Progent Network Support Expert
To find out how to contact a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Online Network Help.

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