For small company networks located within the state of Iowa, Progent's Microsoft and Cisco authorized technicians can provide remote phone assistance and troubleshooting to fix your network troubles quickly and cost effectively. Progent has acquired top-notch expertise, software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the expense and delays associated with in-person service dispatches.

If your Iowa small business is located beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer support options may be limited in skills, or not available during an emergency. This can result in a office network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís team of network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not just the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver cost effective network solutions.

Best Practices Applied by Seasoned Engineers
Many businesses situated away from areas with plentiful network engineers utilize poorly trained or unseasoned local consultants for vital network support services. This can produce a network that is unstable or inefficient. Progentís staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry background, in the trenches of network support, performing an extensive array of technical services for a diverse selection of clients. Consequently, with Progent you receive not just expert technical skills, but a consultant who understands computer industry leading practices in applying that knowledge to resolve actual information system issues successfully and in a consistent way.

MySQL Database Application Development and Database Administration Support
Progent's certified MySQL relational database management system consultants can provide a selection of affordable online services to assist companies to maximize the strategic value of MySQL technology. Expertise provided by Progent for MySQL systems include DBA services, application development, and MySQL migration assistance.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your company to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 ecosystem so you realize the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to help you to plan and implement an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from stronger assurance capabilities, more affordable VMM storage fabric, and other enhancements.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the typical online Cisco router support services available from Progent include configuring hostname, DHCP, routing maps, logging, security logon banner and user accounts; configuring HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; fixing policy based routing to MPLS, routing configuration, and BGP peering arrangements; updating router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel problems; making a network diagram and documenting configuration; plus policy and disaster recovery strategy.

Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon Web Services (AWS) integration experts offer cost-effective online support to assist businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide as-needed support or Progent can deliver project management outsourcing services to help you migrate efficiently to the Amazon AWS cloud.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the top tier of organizations that operate closely with Microsoft, have demonstrated advanced IT skills, and have verified customer references. Gold Partners are required to maintain large staffs of IT experts who have completed extensive certification testing. Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and piloting purposes.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's Email Guard Security Gateway to enforce your content policies for scanning the content of email messages and attachments and preventing users from sending sensitive or inappropriate data or spam-like messages. Email Guard's outbound email content filtering solutions can also help avoid reputation loss and keep in compliance with industry security standards and regulatory mandates including HIPAA and Sarbanes-Oxley.

ZENO Network Monitoring and Management for IP-based Assets
ZENO is Progentís network monitoring and management subscription service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of all critical IP-based devices that constitute your IT environment. When ZENO detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impair or take down network.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progentís elite team of Cisco certified CCIE network engineers have been awarded an accreditation restricted to the most capable experts for planning, programming, installing, and troubleshooting a diverse array of Cisco network and connectivity solutions. There are only about 7,000 certified CCIEs worldwide, and attaining this distinction requires comprehensive verification of networking skills via written examinations and hands-on testing to ensure that CCIEís know how to apply theory to practical problems. CCIEís have a base understanding of root networking technologies and protocols that enable rapidly creating multi-vendor solutions.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consultants can assist you with any phase of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget. For more information about Progent's online consulting services for hybrid Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

Immediate and Economical Online Consulting and Support Nationwide
Progent has provided online or onsite network support service to organizations in every state in the U.S. Many of these clients have indicated their high regard for Progent through testimonials to the excellence of Progent's support staff. Take a look at Progent's customer testimonials to learn what people have said concerning the quality of Progent's consulting services

Expert Consulting and Support Services for Systems at Colocation Sites
There are hundreds of world-class colocation centers in Northern California and larger metropolitan areas across the U.S., and Progent's colocation center consulting experts can improve your network's redundancy and performance by helping you choose a colocation facility that addresses the specific requirements of your organization including geographic location, space, connectivity, budget, and extra additional features and services. Progentís data center support services are designed for businesses with equipment located at colocation hosting facilities and in need of timely on-site help at the collocation facility as well as online help from Microsoft and Cisco certified experts. Progent provides a variety of colocation center consulting services including system topology evaluation, Windows and UNIX server installation and support, tech support for server and telecommunications networking, development and deployment of high availability systems, architecting and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server cluster configurations.

Spam and Virus Filtering and Email Encryption
Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.

Linux Support Services and Linux/Windows Integration
If your business IT environment mixes Linux technology with Windows, Progent can assist you to incorporate your servers into a cohesive network that permits all your operating systems to coexist for simpler administration, seamless dataflow, fault tolerance, enhanced performance, and integrated security. If you are developing Linux based-software within an environment that includes Microsoft Windows-based servers, desktops, and application software, Progent can provide full-service outsourcing that allows you to concentrate on your area of high-value expertise.

CRISC-certified Network Risk Management Experts
The CRISC program was initiated by ISACA to validate a consultant's ability to design, implement, and support IS controls to reduce IT risk. Progent offers the services of a CRISC-certified consultant to help you to create and execute a workplace continuity strategy that follows leading practices identified by CRISC and geared to match your company's risk tolerance, business goals, and budgetary guidelines.

Get in Touch with a Progent Computer Support Expert
To see how to get in touch with a Progent computer consultant for remote or onsite help in , call 1-800-993-9400 or visit Remote Network Support.














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