for Business Computer Networks: Remote Support and Repair
For small office computer networks located in the state of Iowa, Progent's Microsoft and Cisco authorized consultants can deliver online help and troubleshooting to repair your network systems troubles fast and cost effectively. Progent has acquired top-notch skills, sophisticated tools, and support databases to diagnose and resolve computer network problems while avoiding the cost and time delays associated with on-site service visits.
If your Iowa small business is situated beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent’s team of network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the task, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
Powerful Remote Access Tools
Sophisticated remote access tools and experienced technicians and consultants combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going training.
Nationwide Remote Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft Windows and Cisco-based environments anywhere in America. Progent's certified experts have the experience to help you troubleshoot and solve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Broad and In-depth Knowledge of Business Information Networks
Progent’s team of 60+ networking experts means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most difficult system issues. Progent has the know-how to find fixes quickly and deliver them cost effectively.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
Eliminate Reliance on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Full Array of Security Services
Progent's certified security experts can help you perform complete security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All service time is documented in detail and invoiced to the actual minutes used.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support company. Progent sends email documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Comprehensive Information Security Evaluation
Progent’s CISSP and CISM certified consultants can quickly perform complete security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.
Custom Software Development
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully developing both simple and complex application development projects for organizations of all sizes.
Cost-effective Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly designed or configured IT infrastructure that is unstable can cost an organization many times over its’ cost in lost productivity.
Broadwing Communications is the first carrier to deploy an all-optically switched backbone network offering low latency and high performance. Broadwing offers a rich selection of data services such as Broadwing Full T1, Bonded T1, DS3, DSL, Frame Relay over DSL, and Asynchronous Transfer Mode. Broadwing Communications also offers Voice over IP service as well as switched and dedicated voice long distance. Progent has an agent relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate Broadwing carrier services to create a world-class, cohesive communications infrastructure on a realistic budget.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to set up the server, networking and security infrastructure needed to support a state-of-the-art reporting solution. Progent’s reporting specialists can be particularly useful in assisting you to combine data from multiple data repositories including Access, Excel, XML, OLAP, SQL and a broad array of financial packages and corporate management programs.
Progent offers technical support for medium size companies with 50 to 250 system users. The medium size business or office has traditionally been an underserved segment of the market for network consulting services. The overhead and service delivery practices of large outside support firms make them excessively costly for the typical small business or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose advanced technology and capability are often comparable to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of online support, virtual network technology and 24x7 network monitoring, dramatically reduces the network maintenance costs of a small-medium business while providing the small company with big-company service from certified, world-class experts with background in a wide range of midsized business network solutions. If your mid-sized company or small business is searching for the quality of IT support appropriate by a mid-size organization without budgeting big-company prices, call Progent.
Progent offers nationwide online phone support and troubleshooting services for companies who operate Solaris environments or whose information systems feature a mix of Solaris and Microsoft products. Online network consulting provides optimum leverage for your IT budget by protecting user productivity and limiting the time billed for network analysis and repair. Sophisticated online support technology and skilled technicians and consultants allow Progent to solve the majority of network problems without squandering time and money by traveling to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a mix of telephone support and online access. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP qualified security specialists to assist you with the most challenging system issues.
Progent delivered a wireless networking solution that enabled a school to increase productivity and avoid the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate locations up to 2.5 miles apart and can reach even greater distances. This wireless solution provided improved performance and reliability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered protection against local interference.
Progent's Virtual Help Desk Call Center services are an integrated extension of your in-house IT service organization. Virtual Help Desk can include high-end call center features such as a special phone number with customer-specific greeting. Progent can also send calls automatically to staff technicians who are specifically set up and trained to support your needs. Also, Progent's Helpdesk staff can manage trouble tickets from any client trouble ticket software for seamless integration with your internal technical services organization. Advantages of Progent's Virtual Network Support Helpdesk services include professional Microsoft Helpdesk expertise the moment you call, seamless expansion of your internal resources, comprehensive support for urgent client problems, and per-minute billing.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 help, repair, and design offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Progent’s data center IT services are designed for companies with equipment housed at Internet Data Centers or data center colo hosting facilities and in need of timely in-person service at the co-location site plus remote help from Microsoft and Cisco certified professionals. Progent offers a full range of IDC and IDC and collocation support services such as system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and telecommunications infrastructure, development and installation of non-stop configurations, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and planning high-availability server and storage clustering configurations.
Progent offers expertise for security evaluation products such as Microsoft Baseline Security Analyzer for running a set of automatic network auditing scans to identify potential security gaps. Progent has extensive knowledge of security analysis tools and can show you how to make sense of audit reports and respond effectively. Progent can show you how to design security into your business operations, configure auditing tools, plan and implement a secure system architecture, and suggest procedures to optimize the safety of your network. Progent's security engineers are available to help you configure a firewall, design safe remote connectivity to email and data, and install virtual private network. Progent's qualified security engineers can validate the security of web applications and can conduct extensive information security assessments of enterprise-wide security to determine your company's compliance with recognized industry security standards such as HIPPA, NIST, and ISO 17799.
Progent can help your company to plan and implement an efficient migration from a UNIX-powered information system to a network powered by Windows and suited for supporting Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your information and reduce productivity discontinuity by designing an efficient transition strategy that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of existing infrastructure, transition strategy and testing, Exchange migration expertise, information and application transition, and processor and media migration and consolidation.
E-Mail Guard represents a comprehensive solution for defending against spam and virus attacks. E-Mail Guard handles the security and administration of company email by offering continually updated spam and virus filtering, policy management, content filtering, and defense against email-borne DHA and DoS attacks. E-Mail Guard also features monitoring, management and reporting tools plus outgoing email filtering to let you repair your e-mail system and specify and regulate corporate email policy.
Progent's fault tolerant support services for small business IT systems offer Microsoft and Cisco-qualified network experts who can help you deploy clustered servers to create a robust computing environment that includes key technologies and processes for line-of-business environments. Progent’s fault-tolerant system consultants can show you how to create ultra-reliable IT systems by planning and deploying the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By helping you build your fault-tolerant environment around Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help implement a network infrastructure with features that include fault tolerant Internet connections, network load balancing, non-stop data center planning, high-availability interoffice connectivity, fault tolerant multi-location networks, and fail-safe disaster recovery.
