For small business computer networks located in the state of Iowa, Progent's Microsoft and Cisco qualified professionals can deliver remote phone support and troubleshooting to fix your computer network problems quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to identify and repair network problems without the cost and delays associated with onsite service dispatches.

If your Iowa organization is situated beyond the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local network support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but an expert with proven methods for applying those skills to deliver efficient network solutions.

Planning and Deployment Consulting for Meraki Cloud-managed Wireless Access Points
Progent's Meraki wireless access point consultants offer online and on-premises support services to assist organizations of any size to design, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless networks for sites that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device. (Refer to Meraki switches consulting and troubleshooting services.)

Unified CM and Unified CM Express Consulting
Cisco Unified Communications Manager, formerly known as CallManager, is the foundation of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express (CME) provide a borderless IP-PBX solution by integrating closely with apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can help with any facet of CUCM setup and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing UCS server failover solutions for survivability, and integration with Exchange Server.

Microsoft Exchange 2016 Upgrade Consulting
Progent's certified Microsoft Exchange 2016 Server experts can assist your business in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Online Support for Microsoft Windows Server 2008
Windows Server 2008 R2 represents a major step forward in making IT systems more secure and available, simpler to virtualize and administer, faster, and able to offer an improved environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 engineers can provide expert, cost-effective online support to help your company get the most from the enhancements incorporated into Windows Server 2008 R2 by delivering consulting, tech support, education, management, network monitoring, and security expertise.

Immediate Assistance for Urgent Issues
With Progentís urgent remote computer support services, your company can get instant support for issues that are causing lost productivity. Remote support eliminates the long wait and higher cost associated with in-person technical service. For typical network administration work, Progentís online support consultants can perform the majority of jobs within minutes of a request, rather than forcing your company to live with a problem for up to a day for on-premises help to show up.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you plan, configure, manage and repair VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team offer world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and application mobility.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing large-scale environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide array of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. For more information, visit Altaro VM Backup Certified Consultants.

Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 planning and migration consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and upgrade support for Windows 10 available from Progent include Return on Investment estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for IT support personnel and users, and ongoing technical help.

One-stop Shopping for Comprehensive Computer Network Consulting Services
Progent can be a single source for most IT support requirements for small organizations. While focused on supporting products from Microsoft and Cisco, Progent engineers frequently install, configure, and maintain technologies from leading hardware and software vendors including Check Point Software, WatchGuard, and Symantec. Progent also offers support for Apple OS X and Apple IOS technology, Linux technical help, Citrix virtualization help, and Juniper Networks expertise.

PC and Mobile Device Centralized Configuration Management Consulting
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager design and installation and Intune integration help to consolidate and simplify the administration of your desktops and Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2016 from a legacy change management solution or assist you to enhance your current SCCM 2016 environment to support your evolving business requirements.

Talk to a Progent Network Consultant
To find out how you can access a Progent network consultant for remote or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.














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