Progent can provide in-depth remote consulting for all technical areas associated with today’s small business information networks and allows you to outsource a variety of strategic, as-needed support services including a temporary Chief Information Officer to offer advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management for critical initiatives like site relocations orOS migrations, connectivity experts for designing fast and reliable network infrastructure, security engineers to ensure information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or troubleshoot business applications.


Additional Topics of Interest

IT Services for Dynamics GP Great Plains Software
Tacoma, Washington Great Plains Engineer

important features of Dynamics GP accounting include a modular design that lets you license just the functionality you need, a standards-based architecture built on Microsoft technologies to protect your investment and offer a tightly integrated environment, advanced reporting services that allow you to monitor all activities, income and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to integrate data from virtually any db software or workstation software into Microsoft Dynamics GP, plus an open architecture that makes it easy to create custom programs. Progent can show you how to configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can provide expert GP/Great Plains support professionals to help you convert the powerful features of Microsoft Dynamics GP accounting into a productive business solution.

Professional for Dynamics GP 2015 Security
Microsoft Dynamics GP 2015 R2 Professional Chicago, IL

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud readiness, works with popular smart phones and tablets, permits single login with Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, includes nine new Workflows, expands the Web Client, and adds over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and experience to resolve the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this powerful platform.

Consultant for Service Reports
Service Reports Computer Engineer

Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each client. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

Online Troubleshooting for Linux Online
Technology Professional

Progent offers nationwide online technical support and consulting services for businesses that run environments powered by versions of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Online technical support provides optimum return for your IT dollar by preserving client efficiency and limiting the time billed for network analysis and repair. Sophisticated remote access technology and skilled technicians and consultants allow Progent to handle the majority of IT problems without squandering time and money by going to your location. In most of situations your network problems can be remediated over the phone or through a mix of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM qualified security specialists to assist with the toughest network problems.

High Availability Integration Services
Professionals Cameron Park, CA

Progent can help businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help your business to migrate from an earlier version of SCVMM or from another virtualization management platform, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment to make sure you get maximum return on investment.

Network Training
Skills Transfer Kansas City

Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Medium-size companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

Microsoft Dynamics GP ERP Technology Consulting Services
Microsoft GP/Great Plains Integration in San Mateo, CA

Progent can show you how to plan and execute a smooth move to Dynamics GP so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce programs that integrate transparently with Microsoft Dynamics GP.

Windows 2003 Troubleshooting
Microsoft Gold Certified Partner Remote Technical Support

The knowledge and experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, installing, managing and troubleshooting sophisticated IT solutions powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Windows NT.

Online Consulting for Microsoft CRM
MSCRM Professionals Texas

Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable client interactions. Integrated Sales and Customer Service components enable employees to share information to help promote sales success and offer steady, effective customer service. Progent can configure the most sensible network infrastructure, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your Bay Area company with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your marketing or customer service data.

Windows Server 2000 Upgrade Consultants
Support Services Kansas

Progent's Microsoft-certified Windows Server 2000 consultants can provide network support and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, optimization, and support offerings include network planning, installation, documentation, on-site and off-site support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.

Help Desk Software Selection and Deployment On-site Technical Support
Help Desk Software Selection and Deployment Consultant Services Foster City, CA

The Contact Center service delivery structure used by Progent's Technical Response Center offers small businesses an dependable alternative to reliance on freelance consultants by offering extensive technical knowledge accessible to multiple engineering groups, optional 24x7 access to urgent assistance, fast escalation to world-class experts for solving the most complex issues, service consistency and dependability, quick follow through enforced by veteran IT service administrators, a selection of convenient ways for requesting support jobs, plus excellent progress transparency made possible by trouble ticket updates and available through a web-based portal.


















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