Microsoft Operations Manager (MOM) automatically monitors key servers and warns you about potential problems with network availability, performance, virus attacks, and security before they disrupt your business. Progent's MOM-based service programs range from simple network monitoring to a 24x7 solution that includes Help Desk services and onsite support.

Microsoft Operations ManagerMicrosoft Operations Manager (MOM) is a next-generation network management software platform that monitors the availability, performance, and security of your information system by proactively identifying problems and trends occurring on key servers across your entire network.

MOM operates by automatically scanning event logs from critical servers, then filtering, consolidating and analyzing these system events based on an extensive built-in knowledge base. When MOM detects a problem or potentially dangerous trend, it can execute special remedial scripts or generate alarms to notify appropriate service personnel. For example, MOM could automatically isolate an infected server to prevent the spread of a detected virus. MOM also produces trend reports so you can track the health of your information network and make sure that problem alerts have been satisfactorily resolved.

A key to MOM's power is its incorporation of standards-based Management Packs for specific application and infrastructure servers. Available from Microsoft as well as from a growing number of third-party vendors, Management Packs contain pre-built processing rules that can react to events, thresholds and alerts monitored by MOM. Management Packs can also give IT staff expert advice on how to handle specific problems by automatically extracting relevant articles from the Microsoft Knowledge Base.

Small businesses in the San Francisco Bay Area and the California Central Valley can now enjoy all the benefits of Microsoft Operations Manager — including maximum network availability, performance and security — without having to become instant experts in this exciting new network management technology. Progent's affordably priced outsourcing service programs based on Microsoft Operations Manager range from simple network monitoring and reporting to a 24x7 solution that includes Help Desk services, application hosting and onsite support.

Progent offers three basic outsourcing service packages built on Microsoft Operations Manager (MOM):

To download a single-page printable datasheet describing Progent's three outsourcing service packages, click:
Network Support Outsourcing Packages 133 Kb PDF file).

Level 1 Package: Basic Network Monitoring and Reporting
For small businesses with a full in-house IT staff and an established Help Desk, this bare-bones network monitoring package is an inexpensive and non-disruptive way to introduce you to Microsoft Operations Manager. Progent's Microsoft-certified computer consulting experts will collaborate closely with your IT staff to help you take full advantage of MOM technology.

Key features of Level 1 service include:

  • Progent performs a needs assessment and configures MOM
  • Progent sets up a remote MOM server to monitor your network 
  • MOM alerts are sent to your designated support personnel and copied via email to primary and secondary Progent consultants
  • Messages to Progent consultants are informational only
  • Your support staff manages the response to MOM alerts and you can request help from Progent's IT consulting experts
  • No contracted Service Level Agreement

Level 2 Package: Basic Service Plus Help Desk and On-site Support
If your business has a small internal IT staff, this full-service package is a low-cost way to achieve maximum network availability, performance and security during standard business hours.

Key features of Level 2 service include:

  • All Level 1 services
  • Support provided during standard business hours
  • Progent's Help Desk Services, coordinated with MOM
  • MOM alerts are sent to the Progent Help Desk and to primary and secondary Progent computer consultants and copied to your designated IT personnel
  • Progent's Help Desk establishes tickets for all events and oversees the resolution of problems
  • Progent's Help Desk escalates resources as needed
  • Your IT staff is copied on all status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation if problem canít be resolved remotely
  • Contracted Service Level Agreements
  • All tickets are closed out with defined resolution
  • Progent performs regular service maintenance including application of service packs and security updates
  • Hardware must be under manufacturer's on-site warranty service
  • Progent recommends that you base your IT network on Windows 2000 Server to optimize system reliability and security

Typical Service Level Agreements are:

  • 1 hour to Help Desk contact
  • 2 hours to start of troubleshooting by a Progent engineer, either remotely or via phone
  • 4 hours for or on-site service when service call is received before 1PM, otherwise next business morning

Level 3 Package: 24x7 Support
For small businesses who need enterprise-class support but cannot afford the cost of staffing, equipping and managing a full in-house IT organization, Progent's 24x7 support package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.

Key features of Level 3 service include:

  • All the features of Level 2 services
  • Designed for mission critical eCommerce, international connectivity, or other high-uptime environments.
  • Support on 24x7 basis
  • Your IT network must have a minimum level of fault tolerant configuration. Progent can help you bring your system up to fault tolerant configuration before 24x7 support services begin.
  • Contracted Service Level Agreements with designated after-hours service commitments
  • Progent's support staff will be equipped to fix problems on-site or remotely without the involvement of your IT staff

Prices for Progent's Remote Monitoring outsourcing programs are based on the number of servers being monitored and the service level required by your small business. For more information, contact your Progent service representative.

To learn more about Microsoft Operations Manager and how Progent can help your small business achieve enterprise-class network management by deploying this state-of-the-art technology, select one of these topics:

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