Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

  • Avoid Turning IT Management Into Crisis Management
    Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

    These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

  • Let Senior Management Focus on Business, Not Network Hassles
    Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

    Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

  • Migrate Quickly to the Best Network Technology
    Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions canít be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

    Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically donít have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

Unique Advantages of Working with Progent
As a Microsoft Gold-certified consulting firm, Progent is recognized leader in supporting the baseline network software and productivity programs important to the majority of small and medium-size companies. As a Cisco-authorized partner with one of the largest groups of CCIE network engineers in the country, Progent also offers help for an increasingly complex array of network technologies including Cisco Next Generation firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system protection. Progent can also help you design and operate advanced security information and event management (SIEM) solutions so you can comply with regulatory requirements for reporting incidents.

The scope and depth of Progent's consulting staff bring a unique set of benefits to businesses wishing to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the forefront of network service, performing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven collection of best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with huge invoices for quick solutions so you will be less tempted to allow minor problems to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by each consultant to each client. The practice of documenting and archiving support records allows more efficient service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

Service Delivery Options Available for Mid-size Businesses
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.

ProSight Managed Services
Progent's ProSight portfolio of managed services offers end-to-end support for specific areas of IT management. These services are billed at a flat monthly rate and utilize advanced remote monitoring and management (RMM) technology to deliver enterprise-class network management solutions at budget-friendly prices. Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Hosting Services
Progent's application hosting services such as Hosting Services for Microsoft Exchange offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft Gold-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento, California. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progentís support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

For concise information about Progent's IT outsourcing packages, refer to our Spec Sheets for IS Outsourced Services and Server Monitoring Packages, accessible in PDF files for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.

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