Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

  • Avoid Turning IT Management Into Crisis Management
    Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

    These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

  • Let Senior Management Focus on Business, Not Network Hassles
    Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

    Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

  • Migrate Quickly to the Best Network Technology
    Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions canít be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

    Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically donít have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

Unique Advantages of Working with Progent
As a Microsoft Gold-certified consulting firm, Progent is recognized leader in supporting the baseline network software and office productivity programs important to the majority of small and mid-size companies. As a Cisco-qualified partner with one of the biggest teams of CCIE network engineers in the country, Progent also offers help for an increasingly complex collection of infrastructure products such as Cisco Next Generation firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network protection. Progent can also help you create advanced security information and event management (SIEM) solutions so you can comply with government requirements for reporting incidents.

The breadth and size of Progent's engineering team bring a unique array of advantages to businesses wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration charge and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids huge bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by each staff member to each customer. The practice of documenting and archiving support records allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

Service Delivery Options Available for Mid-size Businesses
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.

ProSight Managed Services
Progent's ProSight portfolio of managed services offers end-to-end support for specific areas of IT management. These services are billed at a flat monthly rate and utilize advanced remote monitoring and management (RMM) technology to deliver enterprise-class network management solutions at budget-friendly prices.

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Hosting Services
Progent's application hosting services such as Hosting Services for Microsoft Exchange offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft Gold-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento, California. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progentís support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

To find additional details on Progent's IT outsourcing packages, refer to our Datasheets for IT Support and Server Monitoring Offerings, accessible in PDF files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.














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