Progent provides IT services for mid-size businesses who have 100 to 250 network users. The medium size company or work group has traditionally been an underserved segment of the market for network support services. The overhead and service access models of major third-party service firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an IT network whose complexity and capability are often similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual office infrastructure and proactive network monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while providing the small organization with enterprise-level support from professional, world-class experts with background in a broad array of small business technologies. If your mid-sized company or small business is looking for levels of IT support appropriate for a mid-size office without budgeting enterprise prices, call Progent.

Additional Topics of Interest

Microsoft Web Apps for Mac Remote Troubleshooting
Online Troubleshooting Livermore, CA

Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar business applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform network combining Apple OS X and Windows-powered platforms so that Mac users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict collaboration between Mac and Windows systems.

Sun Solaris Online Specialist
Sun Solaris Remote Small Business Network Consulting Group New Orleans, LA

Progent offers national online phone support and troubleshooting services for companies who run Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft products. Remote IT help offers maximum leverage for your IT budget by extending client efficiency and shortening the hours charged for network analysis and repair. Advanced online access utilities and experienced technicians and consultants allow Progent to handle most IT problems without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be remediated by telephone or via a combination of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP qualified security professionals to help you with the most difficult network problems.

Contact Center Remote Consulting
Orlando, FL Help Desk On-site Support

Progent's Computer Help Desk Outsourcing Services are intended especially for small businesses who need immediate access to a Help Desk Call Center with professional telephone support and effective escalation capability but who must operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Recommendation and Deployment.

Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, develop a corporate-wide security plan, automate IT administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management staff, create a corporate-wide security plan, automate network administration, assist with application development, and generate and test a disaster recovery/business continuity plan.

SCVMM 2012 Virtual Switch Technical Support
IT Consultants for SCVMM 2012 Reporting Santa Ana

Progent can help businesses of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your business to move from a legacy version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you realize maximum business value.

Catalyst 4500 Switch Consultant
Catalyst Switch Upgrade Consultant in Petaluma, CA

Cisco's Catalyst family of managed modular and fixed switches offer intelligence and performance at the access, distribution, and core areas of converged voice, video, and data networks for businesses that range from small businesses and branches to global enterprises and service providers. Progent's Cisco-certified CCIE consultants offer remote and onsite expertise with Catalyst switches to assist you to design a cost-effective infrastructure that addresses your unique business requirements, configure proof-of-concept testing systems, install Catalyst switches, implement and verify a sensible security and compliance plan, streamline system management and performance tracking, deliver repair and support services, maximize switch performance, set up Catalyst's high-availability (HA) technology to achieve near-zero downtime, and upgrade transparently from End-of-Life Catalyst platforms to current devices.

Great Plains Technical Support
Network Consultant in California

Key characteristics of Microsoft Dynamics GP software include a modular structure that lets you license just the components you require, a standards-based foundation built on Microsoft technologies to secure your investment and provide a tightly interconnected environment, enhanced reporting services that permit you to monitor all operations, income and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the ability to integrate data from virtually any database or desktop software into Microsoft GP, plus an open design that makes it easy to create custom applications. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert GP consultants to help you turn the advanced features of Dynamics GP/Great Plains business accounting software into a high-value business solution.

Sun Solaris Onsite Technical Support
Sun Solaris Remote Consulting Anaheim, CA

Progent's Sun Solaris family support experts offer small businesses and developers assistance with administering and maintaining Solaris systems that operate with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a protected and reliable cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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