Full-time and Contracting Opportunities with Progent Work for EXperienced Network Professionals, Help Desk Support Specialists, Systems Security Experts, and Application Programmers
Among America's top computer consultant firms for small and midsize business networks, Progent maintains a full-time team of talented service professionals who concentrate on mainstream IT areas such as:
Microsoft products
Cisco Integrated Services Routers, switches, firewalls, plus VoIP and Virtual Private Network solutions
System security expertise
Advanced network infrastructures
Off-site IT support and system administration
Progent's Experts Team, which includes independent consultants qualified and managed by Progent, offers highly specialized skills in a wide variety of vital software applications and network technologies such as:
Macintosh networking and applications
Consulting for Linux-powered, UNIX-based, and Sun environments
MRP, Enterprise Resource Planning, or Customer Relationship Management customization
Mission-critical and vertical application support
Chief Information Officer, business analyst, and project management services
Custom program design and integration
Web, electronic business, Electronic Data Interchange, and client information portal development and integration
DBM management and performance help
Business information expertise
Telecom architecture consulting
Innovative structures for acquiring clients, providing support, creating an efficient working environment, and providing highly competitive compensation have allowed us to be one of the fastest expanding and most well recognized Microsoft Gold Partners consultant organizations in the United States and to establish a worldwide presence for delivering remote IT assistance. If you are an accredited IT support professional or information technology consultant with a focus on a customer service and strong people skills, you will discover Progent an opportunity for enhancing your professional knowledge, living a more independent career, and achieving economic success.
Find Out Additional Details Concerning Working at Progent
Follow these links to learn additional details about our work openings, business culture, work conditions, compensation structure, and benefits packages:
Full-time Work at Progent
We are seeking a variety of on-staff employees such as solutions-driven Microsoft MCSE and MCSA computer consultants; system experts who have CCIE certification; and consultants for advanced system architecture with experience in mobile access, wireless integration, high-availability systems, disaster recovery planning, data preservation, and virtual servers. We are also hiring desktop support technicians, remote troubleshooting specialists, and CISA or CISM accredited security consultants. Progent is also looking for veteran managers who can perform efficiently in our dynamic, virtual office model. Find out additional information concerning full-time professional services jobs at Progent by going to Consulting Careers at Progent.
Contracting Opportunities with Progent
Progent works with freelance consultants who have specialized expertise and hands-on experience in high-demand IT areas beyond our primary service focus. Progent's Experts Group includes independent consultants who can provide advice and development services for line-of-business applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular platforms such as Linux, Macintosh, or Sun, or can provide world-class help in areas like telecommunications, web design, EDI, web commerce, or database management. Freelance consultants certified by Progent coordinate with our staff professionals to deliver end-to-end solutions for small and midsize company networks. If you want to find out more information concerning contract jobs with our Experts Team, go to Contracting Opportunities with Progent.
How We Are Different
Progent has been able to attract the best professional talent by being different. With an innovative blend of entrepreneurial drive, insistence on customer success, utilization of advanced technical tools, and an independent business model that allows for life-style choices for our team members, Progent creates a stimulating culture for talented individuals who posses a desire for rapidly enhancing their technical abilities to create concrete benefits for a variety of businesses and technical environments. Find out additional information about reasons we are exceptional by referring to Reasons That Progent Is Unique.
Progent's Virtual Office Business Model
Progent's virtual office model provides sophisticated technologies that allow remote support, wireless connectivity, easy access to our knowledge bases, and close collaboration with mobile team members to allow you to handle challenging IT problems. Our virtual office network frees you to focus on delivering IT solutions rather than dealing with traffic and helps you build lasting client relationships by enabling you to come up with fast, viable, and cost-effective solutions. In order to learn additional details concerning our virtual office business model, see Progent virtual Office Network.
Compensation Model and Benefit Packages
Progent's compensation model is based on revenue sharing. The money you earn is entirely determined by the revenue you generate. You have the option of focusing on quality of life and choosing to work at an easy pace, using Progent's versatile schedule to follow personal enthusiasms, or you can take advantage of the chance to earn significant income by persistent effort and lots of hours. Progent also provides full family health insurance plus numerous additional benefits. Find out additional details concerning Progent's compensation model and benefits by visiting Progent Compensation and Benefit Packages.
Employment at Progent Frequently Asked Questions
To see replies to popular questions about becoming a consultant at Progent, refer to Jobs at Progent Frequently Asked Questions.
Below is a description of Progent's available job opportunities:
Job Code
Description
A09
Operations Administrator Position
Progent is looking for a motivated individual for the home-office role of Operations Administrator to help the Director of Operations with the day-to-day management of financial information, currently using QuickBooks, in handling A/P and asset management functions for a small, quickly expanding business.
Information Technology Hiring Manager Position
Progent has an opening for a senior administrative executive for recruiting technical personnel to work with Progent's group of support specialists who provide IT outsourcing and computer consulting services to clients worldwide.
Technical Response Center Coordinator Job
Progent has a position for a talented individual for the position of Technical Response Center (TRC) Coordinator working with an innovative high tech company in a fast-paced environment. The TRC Coordinator is to be the initial point of contact for incoming TRC and Main number calls and must project a professional and compassionate attitude in the start up of Urgent Services.
Customer Services Administrative Assistant Position
The Customer Services Administrative Assistant helps the Director of Customer Services in the routine operations of Progent’s Customer Care program, including duties such as First Service follow up interviews. The Customer Services Administrative Assistant provides a variety of administrative responsibilities for the Director of Customer Services to ensure Progent delivers exceptional customer care.
Market Development Representative Job
The Business Development Representative is a senior level sales manager responsible for selling Progent's wide range of IT outsourcing and support services and acting as the primary customer liaison. The Business Development Representative is a key part of the executive group, operating in sync with the CEO and Directors and Managers to make sure that business targets are met and that quality services are provided to our customers.
Senior Network Consultant, MCSE Positions
Progent is looking for a proven, Microsoft-certified support professional to join Progent's internal staff of network professionals. Applicant must have people skills as well as technical expertise and must be solutions oriented.
Desktop Engineer Job
Progent is seeking a Desktop Support Expert to work with Progent customers to maintain all users of workstation and notebook computers based on Microsoft Windows 2000, Windows Vista, and XP technology. Work cooperatively with client's management or IT organization or under the supervision of a Progent Senior Consultant to support the client’s employees.
Senior Remote Support Expert Job
Progent is looking for a Senior Remote Support Expert to work with a variety of Progent's clients to manage and service computer systems remotely, utilizing sophisticated technology such as MS Windows 2K/2003 and the MS .NET platform.
Senior Online Technical Support Expert Job in Australia
Progent is seeking a Senior Online Network Support Specialist in Australia to assist a range of international clients to manage and service computer networks via telephone or online connections.
Certified Cisco Engineer Job
Progent is looking for a Senior Cisco Engineer with Cisco CCIE certification to work with Progent's team of experts to help customers to design, implement, maintain, and troubleshoot IT networks based on Cisco products.
Certified Security Consultant Jobs
Progent is looking for a Senior Security Engineer with CISA or equivalent security credentials to work with Progent's team of experts to offer small businesses comprehensive security services such as network security analysis, security testing, security strategy, network monitoring, security modeling, access management solutions expertise, operations security, and business continuity planning.
If you want to enquire about any position shown above, please e-mail your resume to jobs@progent.com. Please state the code numbers of the jobs of interest.
Details About Jobs at Progent
Staff Jobs for Network Consultants, Computer Service Technicians, Security Consultants, and Online Help Professionals Progent wants to find full-time, solutions-driven Microsoft accredited consultants with Microsoft MCSE, MCSA, or MCP certification; Cisco certified system engineers who have Cisco CCIE or CCNP credentials; security consultants who have CISM or equivalent security credentials; and high-end network design experts with a background in mobile access, wireless networking, fault tolerance, business continuity, information protection, and virtual servers. Progent also is looking for employees who can work on our team of helpdesk support technicians and remote support experts. Also, Progent is looking for talented managers able to operate productively in our fast-paced, virtual office environment.
By supporting a staff of skilled and dedicated consultants, delivering attentive client services, and following a strong value-based pricing model, We have been able to increase our customer base dramatically while providing consulting support to hundreds of businesses in the San Francisco area and throughout the U.S.. An advanced virtual office environment, a common knowledge base, and a group approach to problem solving have helped Progent to retain a skilled staff and a loyal client list.
For an information technology consultant with troubleshooting expertise, teaming with Progent or helping our clients can enhance your skills through cooperation with Progent's group of mutually team-oriented, expert engineers. Our focus on providing information technology consulting and computer help to small and midsize organizations will offer you the opportunity to work intimately with key players and contribute appreciably to the growth of dynamic companies.
We are looking for technical professionals that can show recognized certification in their special expertise. For example, if you are a Microsoft consultant, you must have earned your Microsoft MCSE certificate. In the case of Cisco consultants, have your Cisco Certified Internetwork Expert or CCNP credential. For security, you should show you CISSP, Certified Information Systems Auditor, CISM, or one of the other leading security credentials. Of course, Progent is aware of “paper MCSEs.” Notwithstanding, the fact that a certificate does not ensure excellence is no excuse for not earning one. If you have mastered your field, then the majority of these certifications should pose no great difficulty. The point is that if you represent yourself to be a professional, then clients expect certifications. Progent will market your skills, but you should provide basic credentials for us to work with. In case you stand adamantly against the idea of credentials, we can sympathize with and honor your position, but you are probably not a good fit.
Freelance Jobs for Qualified Application Specialists for Windows, Apple OS, Linux/UNIX, and Sun Technology For over two decades, Progent's computer engineers have provided affordable and effective computer support expertise for small businesses in the San Francisco Bay Area and throughout the U.S.. A sophisticated virtual office network, a shared support knowledge base, and a team philosophy for problem resolution have helped Progent to build a strong staff and quickly expand a satisfied customer base.
The Experts Group is our way to provide customers the services of expert computer support engineers who have advanced skills and work background in key technologies outside of Progent's primary concentration in network support and security. Experts Group consultants are often freelance engineers and occasionally "moonlighters" who have been carefully certified by Progent to work closely with our in-house consultants to deliver comprehensive, world-class information technology services to small companies. Progent is continually expanding our Experts Team to address the particular needs of our clients.
Progent's Experts Team now provides consulting in these areas:
Macintosh integration and programs
Expertise for Linux, UNIX-based, and Sun systems
MRP, Enterprise Resource Planning, or CRM consulting
Line-of-business and specialized application support
CIO, business analyst, and project logistics outsourcing
Custom applications design and integration
Web, eCommerce, EDI, and customer information portal design and deployment
DBM management and performance consulting
Business intelligence expertise
Telecom systems consulting
Advantages of being a member of Progent's Experts Team include:
By working with Progent, you can take advantage of the momentum of Progent's dramatic expansion and top-notch recognition in the marketplace. By having a group of skilled and dedicated professionals, offering excellent client support, and following a strong, value-oriented pricing model, we have multiplied our clientele over the past several years and Progent currently delivers professoinal support to hundreds of businesses in Northern California and across the U.S.
Progent's veteran marketing team handles all aspects of marketing your services and technical expertise into our quickly expanding client base, so you spend less effort finding clients and extra time making money.
We will facilitate relationship building between you and Progent's core group of experienced Microsoft and Cisco certified consultants who are the conduit to the influential managers among Progent's clients.
Progent's sales and administration staffs will manage the entire selling and contracting process, from opportunity generation, job approval, customer needs description, capabilities matching, project analysis proposal generation, contract negotiation and execution. Your entire responsibility is on delivering high-level consulting service.
Progent will gives you access to Progent's advanced virtual office environment, offering professional conference sites throughout Northern California, plus Internet and telecomm access throughout the United States.
You will have the benefit of our vast knowledge base, best practices procedures, abundance of template-deliverable publications, and the shared experience from one of the country's largest pool of experienced information technology professionals.
We will share special benefits from top vendors including Microsoft and Cisco, including free ordiscounted training classes, on-line access to special vendor troubleshooting utilities and product support resources, and on-line in-house use programs for training and/or demonstration purposes.
You will have the security of backup coverage from Progent's staff consultants and other Expert Team members in the event you are unavailable to respond to client demands due to work schedule conflicts, vacation, sickness, or training.
As a 1099 subcontractor to Progent, you get simplified, risk-free invoicing and consistent payment schedules. In addition, Progent is responsible for receivables collection
There is not any cost to become a member of our Experts Team, but we do have these requirements to join:
You should show a proven track record as a consultant operating on your own in your area of expertise, including at least a two year record of successful contracting jobs and/or have your own active client base for whom you now deliver ongoing support services.
You have to show that you have expertise in your area of concentration, which includes showing an extensive task-relevant record and strong references, and have up-to-date manufacturer and/or industry professional certifications.
You must be able to carry yourself in a professional manner and be self driven and confident in your skills. You should have excellent people skills and understand how to operate successfully by yourself or as part of a team.
You need to know how to explain proper goals to clients and fellow Progent consultants and you have to be able analyze tasks, create task plans, and estimate realistic time lines.
Enhance Your Skills with Advanced Technology and Working with a Great Team of Computer Consultants Progent's business climate will make you a better consulting professional by enhancing your technical skills and increasing the loyalty of your clients. Progent delivers on this commitment by attracting the top professional talent for you to operate with, providing a state-of-the-art network and communications architecture, running specialized software tools to enable the maximum quality of service, and by optimizing proven business models for finding and keeping clients.
The most important factor that distinguishes Progent from other consulting companies is the quality of our consultants. Out of the 50 or so consulting experts who have joined us, we have recruited top expertise across a wide array of technical areas. Be it Microsoft servers, Cisco firewalls, corporate security, Mac, Linux/UNIX, server virtualization, or other key technologies, we engage experts who can help you to be successful on larger projects by leveraging the aggregate experience of Progent's group of experts.
To ensure the productivity of our consultants, we invest heavily in making available the best tools to do the work efficiently. Progent will exploit information technology to an impressive degree and our state-of-the-art virtual office infrastructure enables effortless communications, cooperation, and knowledge exchange with fellow Progent team members — all from at-home or mobile offices. Consultants don’t throw away time or forfeit revenue because of regular commutes to a conventional office, and any travel you do for on-site client work is determined by your schedule, not Progent's. The most attractive part is that much of Progent's support work can be performed remotely, offering maximum productivity for billable hours. In practice, some Progent team members do remote support only.
Progent's operations are set up for responding quickly and effectively to client needs via knowledge sharing and cooperative problem resolution. Even though Progent's consultants operate with a great deal of freedom, resource allocation is centralized, customer issues and resolutions are meticulously monitored, recorded, and organized for convenient reference, current engineer availability is broadcast to facilitate team tasks and enable problem escalation, and customer satisfaction is always evaluated. We reinforce the feeling of connection through periodic team conferences and quarterly company-wide events.
The majority of Progent's consultants are situated throughout California, however we are attracting a rapidly expanding team of consulting professionals throughout the United States. Progent's virtual office environment eliminates regional obstacles that restrict the productivity of conventional business structures. We complete the package by offering a full benefit program to ensure the health and economic welfare of our team members and their relations.
Not only do we have awesome consulting professionals, our sales and administration teams live up to the excellence that defines Progent. These top-notch factors behind our success are helping us to target and land the 50-60 new clients we are now engaging each month. Progent recently marked the providing of support to our 1,000th customer. Just type “Cisco consultants” or “Microsoft consultants” into Google to see for yourself why Progent is also an effective sales organization.
Possessing a passion for technical proficiency is a cornerstone for growth with Progent. A career in consulting will drive you to learn more than you would in any other position in information technology. Being exposed to a continual series of network challenges is what makes professional support interesting. Clients choose a consultant to do the “hard stuff.” Innovative tasks, leading-edge implementations, vexing or chronic issues, and difficult migrations are the foundation for our services every day. At Progent, you will not stall or be pigeonholed, as is sadly typical for computer engineers in ordinary corporate jobs. You will awake every morning enthusiastic about the challenges to come.
On the way, you will work with some wonderful folks, both by establishing strong customer relationships and by operating closely with other Progent consultants, where you will learn from and add to their growth. Of course, technology is important, but Progent is a relationship-oriented company through and through. If you don’t have excellent communications skills or enjoy working with a diverse assortment of personalities, then Progent is probably a poor fit.
If this sounds good to you, we invite you to talk to Progent about our vision of the new paradigm of information technology consulting.
Get Quality of Life Benefits and Technical Prowess with Our Advanced Virtual Office Infrastructure Progent is convinced that a carefully architected and implemented network is a crucial factor for accelerating a company's success, and we apply this credo in our corporate system infrastructure. We have built a fault-tolerant virtual office network that allows Progent's in-house engineers and certified contractors to offer fast and efficient service, collaborate easily on sophisticated projects, and experience career and personal growth by being part of an exciting business ethos of personal drive and freedom.
Before Progent’s MOM-based solution, network problems were approached reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now fix network problems before they grow to be critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class reliability, security and productivity.
Progent's expertise providing Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, transforming raw data into valuable insights into your company and customers.
Progent can provide a selection of data transport services from leading service providers including AT&T, Broadwing, and NextWeb. Data communications services available through Progent include ISDN, DSL, Frame Relay over DSL, Full or Fractional T1, ATM, DS3, plus stationary and mobile wireless. Progent can assist you with all facets of designing and integrating a cost-effective data communications system that optimizes the productivity of your computer network. Progent can also offer support services covering areas from network troubleshooting to full IT outsourcing so that your data transport strategy can succeed.
Progent's Microsoft-authorized consultants can help you rationalize the business case for implementing Microsoft SharePoint 2007, advise you on the appropriate version of SharePoint Portal Server for your application, provide configuration and deployment services, help you to install MS SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application programs to work with Microsoft SharePoint Server 2007, design a comprehensive security plan that incorporates portal solutions, and provide troubleshooting and Help Desk support.
Microsoft System Center 2005 delivers integrated information system management by combining and enhancing the change, configuration, event, and performance management experience provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 features powerful IT management products such as Systems Management Server 2003 for change and configuration management, MOM 2005 to improve operational productivity, and System Center Reporting Server to aggregate event and performance information. Progent has extensive experience providing Systems Management Server support services and Microsoft Operations Manager help as well as expertise in supporting and administering multi-vendor IT environments powered by Microsoft, Cisco, Unix/Linux, Mac and other IT companies. This diversity of real-world consulting makes it possible for Progent to deliver end-to-end IT management solutions that utilize the industry's best technology.
Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique capability for supporting branch offices that need network service with the responsiveness associated with with small firms but which offers effective client interaction, complete documentation, and adherence to corporate IT standards. If your corporation maintains a sales office situated anywhere in Northern California or any area covered by Progent's engineers, Progent can offer a wide array of onsite and on-line network consulting services and network design assistance.
Progent’s high availability network experts provide reliability support, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, high-availability Internet architecture design, 24x7 data center services, and other high-availability networking support to show your company integrate a 24x7 environment for mission-critical applications. Progent has the background to develop affordable, high-availability networks by utilizing the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-site network with a fully redundant Internet interface and intelligent system load balancing.
Progent's Virtual Help Desk Call Center services are a seamless expansion of your internal IT support organization. Virtual Help Desk can include advanced call center services such as a dedicated phone number with customer-specific greeting. Progent will also rout calls automatically to staff members who are specially provisioned and trained to handle your account. Also, Progent's Help Desk Call Center professionals can use trouble tickets from any client trouble ticket system for seamless integration with your in-house network services organization. Advantages of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk Call Center expertise the minute you call, transparent extension of your in-house resources, front-line support for urgent client issues, and per-minute billing.
Progent's Microsoft qualified professionals offer world-class consulting for enterprise-wide implementations of Microsoft Exchange. Progent's consultants can show you how to plan multi-location Exchange Server installations or upgrades and can provide local technicians to help large companies with deployments of Exchange Server in the San Francisco Bay Area or any area served by Progent's consultants.
Progent is among the most qualified IT consulting companies in the San Francisco Bay Area for designing email and messaging solutions based on Exchange 2000. Progent specializes in helping small and mid-size businesses get the full advantages of Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build profitable client relationships. Built-in Sales and Customer Service modules allow employees to share data to help improve sales success and offer consistent, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can provide your San Francisco Bay Area company with a certified MS CRM consultant who can show you how to combine Microsoft Dynamics CRM with your marketing or customer support databases.
Exchange Servers and Apple Mac computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Outlook. With Exchange and Entourage for Mac, Exchange and Mac systems can collaborate, allowing Mac users to get and transmit messages, search the Exchange global address list, import addresses, synchronize calendars, and alert people to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers customized one-on-one Entourage education.
