Progent is looking for a Microsoft Certified Systems Engineer to join Progent's staff of service professionals in the San Francisco Bay Area and in select cities across the United States.

Why Consultants Are Teaming with Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to be among the fastest growing and most successful Microsoft Gold Partners in the United States. Our extensive technical information base and team style of problem solving has helped Progent to build up a talented staff and a loyal worldwide client base.

If you are a Microsoft Certified Systems Engineer (MCSE), teaming with Progent or working for Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on providing IT expertise and technical support to small businesses will give you the chance to work personally with top executives and add significantly to the growth of exciting companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to implement fast solutions when you help with business-critical tasks.


Position Title

Sr. Network Consultant, Microsoft Certified Systems Engineer

Job Code

P014

Location

Work from home, virtual office infrastructure.

Essential Activities

Assist a range of small and midsize companies to maintain information systems based on Windows 7, MS Windows Vista, Windows XP, MS Windows Server 2008 and 2003, MS Exchange 2007 and 2003 Server, and .NET servers. Work closely with customer's IT group or deliver comprehensive IT outsourced services. Key areas of mastery include Exchange-based email, Active Directory design, security, network monitoring, and system infrastructure.

Relationships

Reports to:
Director of Customer Support

Interacts Extensively with:
President of Progent, Progent MCSEs and services sales staff, as well as Chief Information Officers and top executives of small company clients in Northern California, and key areas across the United States


Responsibilities

Maintain and repair Windows 2008 Server and Windows 2003 Server-powered IT systems. Work on-site and remotely to diagnose and resolve both emergency and lingering issues concerning availability, security, throughput, connectivity, and overall functionality.

Deploy, setup and integrate Windows-based program servers and MS .NET servers. Configure and deploy Windows 7, Microsoft Windows XP, and Windows Vista workstation environments. Configure and analyze various information utilities and applications.

Create information technology infrastructures and security strategies that support customer's business growth.

Support and administer Microsoft Outlook client with back-end Microsoft Exchange Server, MS Office suite, phone communications, and fast Internet access.

Plan and deploy migrations to MS Windows 7, XP and Vista, Microsoft Windows Server 2008 and Windows Server 2003, Active Directory, and MS Exchange 2007 and 2003 Server.

Optimize system availability and capacity through zero-downtime topology, efficient network infrastructure, and proactive network monitoring.

Create up-to-date documentation of the network as it grows.

Specify and procure new processor and communications hardware and/or programs to accommodate growth and new functions.


Experience/
Education

Minimum Professional Background
Microsoft Certified System Engineer, proven troubleshooting and problem isolation ability and communications skills, and the ability to come up with temporary workarounds to network issues.

Ability to troubleshoot application problems including workstation program compatibility issues, server issues, data service issues, and connectivity problems.

Open to exchange knowledge with customers and coworkers and to escalate issues to additional engineers when appropriate.

Ability to operate efficiently in a virtual office infrastructure, providing reliable follow-through and utilizing remote access and wireless communications. Experience with remote server monitoring software and remote analysis methodologies.

Physical Capability
Willingness to react to off-hour technical crises when on emergency station.

Capability to lift, carry, and rearrange all parts of client workstations, network appliances, and accessories.

If you would like to apply for this job, please send your qualifications to job-p014@progent.com. Be sure to specify the job number of the position that interests you.

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