Progent has openings for a Microsoft Certified Systems Engineer to join Progent's team of support professionals in Northern California and in select cities across the United States.

Why Consultants Are Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Gold Partners in America. Our shared technical database and collaborative approach to problem solving has allowed Progent to retain a talented staff and a satisfied international customer base.

If you are a Microsoft Certified Systems Engineer (MCSE), teaming with Progent or working for Progent's customers will expand your technical abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's focus on offering computer expertise and technical help to small businesses will be your chance to work closely with top executives and add measurably to the success of exciting companies. In addition, Progent's virtual office network provides advanced technology for remote support and mobile connectivity to help you to deliver fast solutions when you take on mission-critical tasks.

Position Title

Senior Network Consultant, Microsoft Certified Systems Engineer

Job Code



Home-based, virtual office infrastructure.

Main Functions

Work with a variety of small and midsize firms to support information environments based on Windows 7, MS Windows Vista, MS Windows XP, Windows Server 2008 and Windows Server 2003, Microsoft Exchange 2007 Server and 2003 Server, and .NET servers. Cooperate closely with customer's IS group or provide full-service IS outsourced services. Key fields of expertise include Exchange and Outlook, Active Directory design, Protection, server monitoring, and network infrastructure.


Reports to:
Director of Client Services

Interacts Closely with:
President of Progent, Progent MCSEs and technical sales managers, as well as CIO and top executives of small company clients in Northern California, and key cities throughout the U.S.


Maintain and troubleshoot Microsoft Windows Server 2008 and 2003-based computer environments. Operate on-site and remotely to diagnose and fix both emergency and lingering issues concerning reliability, protection, capacity, connectivity, and overall functionality.

Deploy, setup and integrate Microsoft Windows-powered program servers and Microsoft .NET servers. Set up and integrate Microsoft Windows 7, Windows XP, and Windows Vista desktop environments. Setup and evaluate a variety of IT services and applications.

Plan information technology architectures and protections strategies that support customer's company goals.

Support and manage MS Outlook with back-end Microsoft Exchange Server, Microsoft Office applications, telephony, and fast Internet connection.

Plan and deploy upgrades to MS Windows 7, XP and Vista, MS Windows Server 2008 and Windows Server 2003, Active Directory, and Exchange 2007 Server and 2003 Server.

Optimize system availability and performance via non-stop topology, smart system architecture, and automated server monitoring.

Produce up-to-date documentation of the network as it grows.

Identify and procure new server and communications equipment and/or software to accommodate growth and additional functions.


Required Work Experience
MCSE, strong analysis and problem isolation skills and interpersonal skills, and the ability to come up with quick patches to technical problems.

Understand how to to troubleshoot application problems such as workstation program integration issues, host system trouble, data service problems, and network access issues.

Open to exchange knowledge with customers and colleagues and to escalate problems to Progent specialists when necessary.

Ability to work effectively in a virtual office environment, delivering consistent follow-up and utilizing online connectivity and mobile technology. Familiarity with automated server monitoring tools and remote repair techniques.

Physical Capability
Availability to react to off-hour network emergencies when on emergency station.

Capability to lift, carry, and rearrange all parts of user workstations, network hardware, printers and accessories.

If you would like to look further into this position, you should e-mail your resume to Be sure to include the job number of the opportunity that you are considering.

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