Progent is looking for a Microsoft Certified Systems Engineer to join our staff of service experts in Northern California and in key cities throughout the United States.

Benefits of Joining Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Gold Partners in America. Our shared technical database and collaborative approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you are a Microsoft Certified Systems Engineer (MCSE), joining Progent or working for Progent's clients will expand your skills through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on offering computer consulting and network help to small businesses will be your opportunity to operate personally with decision makers and add measurably to the growth of exciting businesses. Also, Progent's virtual office network offers advanced technology for remote support and mobile communications to help you to implement quick solutions when you help with mission-critical problems.

Job Title

Sr. Network Consultant, Microsoft Certified Systems Engineer

Job Number



Work from home, virtual office infrastructure.

Main Functions

Assist a variety of small and midsize companies to maintain IT systems powered by Windows 7, Microsoft Windows Vista, Microsoft Windows XP, MS Windows Server 2008 and 2003, MS Exchange 2007 Server and 2003 Server, and .NET platform. Cooperate closely with client's IT group or provide comprehensive IS outsourced services. Required areas of mastery include Exchange and Outlook, Active Directory design, security, server monitoring, and system architecture.


Reports to:
Manager of Customer Services

Interacts Extensively with:
President of Progent, Progent Microsoft Certified Systems Engineers and technical sales managers, as well as CIO and senior management of small and midsize business clients in the San Francisco Bay Area, and select cities throughout the U.S.


Maintain and repair MS Windows Server 2008 and Windows Server 2003-powered computer environments. Work on-site and offsite to analyze and fix both urgent and chronic problems concerning availability, protection, throughput, connectivity, and general functionality.

Install, setup and integrate MS Windows-based application hosts and .NET servers. Set up and integrate Microsoft Windows 7, Windows XP, and Windows Vista desktop environments. Configure and evaluate various network utilities and application programs.

Design information technology infrastructures and security strategies that promote customer's business goals.

Support and manage MS Outlook client with backoffice Exchange Server, Microsoft Office suite, telephony, and high-speed Internet access.

Plan and deploy upgrades to Microsoft Windows 7, XP and Vista, Microsoft Windows 2008 Server and Windows 2003 Server, Active Directory, and Microsoft Exchange 2007 and 2003 Server.

Optimize network availability and throughput via fault-tolerant configuration, smart system architecture, and automated network monitoring.

Create up-to-date records of the network as it evolves.

Identify and order additional server and communications hardware and/or software to accommodate growth and additional functions.


Minimum Professional Experience
MCSE, strong troubleshooting and diagnostic ability and people skills, and the ability to implement quick workarounds to technical issues.

Ability to resolve software issues such as PC application integration issues, server problems, data service difficulties, and network access problems.

Willingness to exchange information with customers and colleagues and to escalate problems to Progent specialists when appropriate.

Ability to work efficiently in a virtual office infrastructure, providing consistent follow-up and utilizing remote access and mobile technology. Experience with remote server monitoring software and remote analysis techniques.

Physical Capability
Availability to respond to off-hour technical emergencies while on emergency call.

Ability to pick up, move, and rearrange all components of client workstations, network appliances, and peripherals.

If you would like to pursue this job, please e-mail your qualifications to Be sure to specify the job code of the position that you are applying for.

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