Career Positions with Progent for Microsoft MCSE and MCSA Computer Consultants Silicon Valley and Nationwide
Progent has openings for a Microsoft Certified Systems Engineer to be part of our staff of service professionals in Northern California and in select cities across the U.S.
Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most respected Microsoft Gold Partners in the United States.. Our shared support information base and collaborative style of problem solving has helped Progent to build up a talented staff and a satisfied international client base.
If you are a Microsoft Certified Systems Engineer (MCSE),
joining Progent or working for Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on providing IT expertise and network help to small businesses will give you the chance to work closely with decision makers and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office network offers advanced technology for remote access and mobile communications to help you to deliver fast solutions when you take on business-critical problems.
Job Title
Senior Network Consultant, Microsoft Certified Systems Engineer
Job Code
P014
Work Location
Work from home, virtual office environment.
Essential Functions
Work with a variety of small and midsize companies to support computer networks powered by MS Windows Vista, Windows XP, MS Windows Server 2003, MS Exchange Server 2003, and Microsoft's .NET technology. Cooperate closely with client's IT staff or deliver full-service IS outsourcing. Key fields of expertise include Exchange and Outlook, Active Directory, Protection, server monitoring, and system architecture.
Relationships
Reports to:
Manager of Client Support
Cooperates Extensively with:
Chief Executive of Progent, Progent Microsoft Certified Systems Engineers and services sales managers, as well as CIO and senior executives of small business customers in the San Francisco Bay Area, and key areas across the United States
Duties
Support and repair MS Windows Server 2003-powered IT networks. Operate in person and remotely to analyze and fix both emergency and chronic issues related to availability, protection, capacity, connectivity, and general functionality.
Install, setup and validate Microsoft Windows-based application hosts and Microsoft .NET servers. Configure and deploy Microsoft Windows 2000, Windows XP, and Windows Vista desktop environments. Configure and evaluate various network services and application programs.
Design network architectures and protections policies that promote client's business growth.
Support and administer Microsoft Outlook with backoffice Exchange Server, Microsoft Office suite, phone communications, and high-speed Internet access.
Plan and deploy upgrades to Windows XP and MS Windows Server 2003, Active Directory, and Microsoft Exchange 2003 Server.
Optimize network availability and throughput through fault-tolerant configuration, efficient network architecture, and automated server monitoring.
Produce up-to-date records of the environment as it evolves.
Identify and procure new server and networking equipment and/or software to accommodate growth and additional applications.
Experience/
Education
Minimum Professional Background
MCSE, strong troubleshooting and problem isolation ability and people skills, and the ability to come up with temporary workarounds to technical problems.
Ability to troubleshoot application issues such as workstation application configuration issues, server issues, data service issues, and network access problems.
Willingness to trade knowledge with clients and colleagues and to escalate issues to Progent specialists when necessary.
Must be able to to work effectively in a virtual office infrastructure, providing consistent follow-up and utilizing online access and wireless devices. Experience with remote server monitoring software and remote analysis methodologies.
Physical Capability
Availability to respond to off-hour network emergencies while on extended call.
Ability to pick up, move, and rearrange all components of client workstations, network appliances, and peripherals.
If you wish to look further into this opening, please e-mail your qualifications to job-p014@progent.com. Be sure to specify the job number of the opening that you are considering.
Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s consulting team can help you design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server, SharePoint Services, Virtual Server, Microsoft Project Server, and Operations Manager 2007 and 2005.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience developing ISA Server-based security installations for IT networks with multiple sites, mobile users, and mission-critical web applications. Progent's ISA Firewall consultants can assist your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without overly restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Small to middle size businesses can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's affordably priced IT support programs, mid-size organizations can select a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small business networks world-class reliability, protection and performance.
Progent's Virtual Help Desk services are a seamless expansion of your internal IT service organization. Virtual Help Desk can include advanced call center services such as a special phone number with customer-specific greeting. Progent will also rout calls automatically to staff members who are specifically provisioned and trained to support your needs. Also, Progent's Helpdesk professionals can manage trouble tickets from any client trouble ticket system for smooth integration with your in-house support services group. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft Help Desk expertise the moment you call, seamless expansion of your internal resources, front-line help for critical client problems, and by-the-minute billing.
Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems quickly.
Progent’s IT outsourcing packages provide affordable network support for small businesses. Whether it involves designing system architecture, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your network, or building an on-line eCommerce solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, allowing network service expenses to grow in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust system foundation for your critical business software powered by Windows such as Office XP, Office 2003, and Office 2000.
Microsoft Mac Office allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a mixed-platform network that incorporates Apple OS X and Windows computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who use Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.
Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and supporting email solutions for San Francisco Bay Area businesses. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email system offers protection, high availability, easy connectivity for remote and wireless users, time-saving management tools, and productive integration with telecommunications. Progent provides consulting and support services for Exchange 2007 Server, Microsoft Exchange 2003 Server, Exchange 2000 Server, and Exchange Server 5.5. Progent can also assist small or medium businesses to migrate from Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 Server to Exchange Server 2007.
If your office network combines Solaris platforms with MS Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your OS platforms to run side by side for simple administration, seamless information exchange, high dependability, superior performance, and strong security. Progent's Sun Solaris and MS Windows coexistence support services include network infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and management, online network support and troubleshooting, in-person technical support, and help desk outsourcing.
Progent can assist your business to plan and implement a smooth migration from a UNIX-powered information system to a network based on MS Windows and capable of running Microsoft's popular office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to preserve your data and reduce productivity disruption by developing an efficient transition plan that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration support services available from Progent include analysis of existing environment, migration planning and validation, Exchange migration services, data and application software migration, and server and storage system migration and economization.
Progent offers several essential types of Helpdesk services including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your customers instant access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Help Desk a respected reputation as a solid contributor to business productivity. Progent's goal is to resolve rather than simply record problems.
Progent’s Microsoft certified consultants provide small and midsize businesses consulting services for Microsoft ISA Servers. Microsoft's Internet Security and Acceleration Server includes a full featured application-layer aware firewall that can protect your IT network from attack by outside and internal sources. ISA Server performs thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables ISA Server to detect many threats that can get by ordinary firewalls. The integrated firewall and VPN architecture of ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP and CISM certified security professionals can help you enhance your network security through experienced planning and integration of Microsoft ISA Servers. Microsoft ISA Server is available in a number of editions that include the ISA 2006 or 2004 Enterprise Edition and the ISA 2006 and 2004 Standard Edition Server. Progent’s ISA Server consulting staff can also show you how to integrate MS Proxy Server and migrate from ISA 2000 Server to the newest editions of Microsoft ISA Server.
Hardware Inventory Onsite Technical Support Consultant
Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the overall operational expense of managing and deploying software products by making it easier to install system images, manage mobile computers, and run management utilities. In addition to advising you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define efficient processes and standards to manage handheld computers and intelligent mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that incorporates policies, processes and technologies to keep your IT computer system protected.
For mid-size businesses who need network support, Progent offers an array of alternatives such as on-site help, on-line assistance, phone-based Help Desk, 24x7 support with automatic system monitoring, emergency staffing, business relocation services, application development, and professional consultation. For midsize businesses in California or other areas covered by Progent's field engineers, Progent provides expert in-person help for fixing technical issues quickly and economically.
