Career Positions with Progent for MCSE Computer Consultants Silicon Valley and Nationwide
Progent is looking for a Microsoft Certified Systems Engineer to join Progent's team of support professionals in Northern California and in key cities throughout the United States.
Advantages of Teaming with Progent
Progent is a progressive computer support and IT outsourcing firm based in San Jose, California, in the center of Silicon Valley. Effective models for client acquisition, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to become one of the most rapidly growing and most respected Microsoft Gold Partners in the U.S.. Our extensive technical information base and collaborative approach to problem solving has helped Progent to build up a talented staff and a satisfied worldwide client base.
If you are a Microsoft Certified Systems Engineer (MCSE),
teaming with Progent or supporting Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and technical support to small businesses will be your chance to operate personally with top executives and contribute measurably to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless connectivity to help you to implement fast solutions when you take on business-critical tasks.
Job Title
Sr. Network Consultant, MCSE
Job Number
P014
Work Location
Home-based, virtual office infrastructure.
Primary Activities
Help a variety of small companies to maintain IT networks powered by Microsoft Windows Vista, Microsoft Windows XP, Windows 2K or 2003 Server, MS Exchange Server 2003, and .NET platform. Cooperate closely with customer's network support staff or provide full-service IS outsourcing. Required fields of expertise include Exchange-based email, Active Directory design, Protection, network monitoring, and network architecture.
Relationships
Reports to:
Manager of Customer Support
Works Extensively with:
Chief Executive of Progent, Progent MCSEs and services sales managers, as well as Chief Information Officers and senior executives of small and midsize business clients in the San Francisco Bay Area, and key cities throughout the United States
Responsibilities
Support and troubleshoot Microsoft Windows 2003 Server-based computer systems. Operate on-site and remotely to analyze and fix both emergency and lingering problems related to reliability, security, performance, accessibility, and general functionality.
Install, configure and integrate Microsoft Windows-powered program servers and MS .NET servers. Set up and integrate Windows 2000, MS Windows XP, and Windows Vista workstation environments. Setup and analyze a variety of network services and applications.
Design network architectures and security strategies that support client's business growth.
Support and manage Microsoft Outlook with backoffice Exchange Server, MS Office applications, phone communications, and broadband Internet connection.
Plan and deploy migrations to Windows XP and Windows 2003 Server, Active Directory, and MS Exchange Server 2003.
Maximize network availability and performance through non-stop topology, efficient system architecture, and automated server monitoring.
Create accurate records of the network as it evolves.
Specify and procure additional server and networking hardware and/or software to support growth and additional functions.
Qualifications/
Education
Required Work Background
MCSE, proven analysis and diagnostic skills and communications skills, and the ability to implement quick workarounds to technical issues.
Understand how to to resolve application problems such as PC program compatibility issues, host system problems, data service problems, and network access issues.
Open to exchange knowledge with customers and colleagues and to escalate issues to additional engineers when appropriate.
Ability to work effectively in a virtual office environment, delivering reliable follow-through and utilizing remote connectivity and mobile communications. Familiarity with remote network monitoring tools and remote repair methodologies.
Physical Capability
Willingness to react to off-hour technical crises when on emergency call.
Ability to pick up, move, and reposition all parts of client desktops, network appliances, printers and accessories.
If you would like to be considered for this position, you should send your qualifications to job-p014@progent.com. Please specify the job number of the opportunity that you are applying for.
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to fester.
Progent provides nationwide urgent help and consulting services for companies that operate UNIX or Linux environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows products. Online network consulting provides maximum leverage for your information technology dollar by extending client productivity and shortening the time charged for network analysis and repair. Sophisticated remote support technology and skilled service specialists and consultants allow Progent to handle most IT problems without wasting time and expense by going to your location. In most of cases your network issues can be remediated over the phone or through a combination of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISA certified security professionals to help with the most difficult system problems.
E-Mail Guard is Progent's economical anti-spam and virus defense solution that gives small businesses world-class protection against spam, viruses, DHA attacks, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-managed spam filtering and anti-virus services that defuse email attacks before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and control their e-mail systems, irrespective of server platform, hardware technology, or geographic location.
Nagios and MRTG are useful, Open Source monitoring tools that operate on Linux and can be deployed to monitor UNIX networks, MS Windows networks, or multi-platform networks in which the Linux OS and MS Windows run side by side. The Nagios monitor lets system support engineers to monitor network services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the bandwidth through SNMP-enabled network appliances such as servers, routers, and switches. Progent's network integration consultants can help you utilize both these programs to tune and repair your network.
If your company computer system combines Linux technology technology with Windows, Progent can assist you to incorporate your servers into a cohesive environment that permits all your OS platforms to run side by side for simple management, transparent information exchange, high reliability, superior performance, and tight protection. Progent's UNIX/Linux and MS Windows integration support offerings feature IT architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network support and repair, on-site technical support, and help desk call center support.
Progent's Microsoft-certified ISA Server consulting experts have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile users, and line-of-business web applications. Progent's ISA Firewall experts can assist your company in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.
Progent’s Microsoft-certified experts can provide small and medium sized businesses IT consulting, support, and repair services for SharePoint Portal Server (SPS). SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or clients to connect to, manage, distribute and manipulate relevant data, files, and software and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. The primary goal of SharePoint is to bring together, in a productive way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services join workers, clients, workgroups and projects with the knowledge they’ve developed in a way that makes data easy to find, retrieve and apply.
The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2003 calls for a computer consultant with hands-on background planning and integrating seamless, comprehensive business technology environments. Progent's SBS Server consultants have an average of over 10 years of background integrating computer networks based on Microsoft products. This expertise assures you success in deploying, managing, and maintaining network environments that include the Microsoft Small Business Server 2003 line of servers and productivity software.
Even if your business has a minimal computer services staff and a modest technology budget, your information network can still have the same high reliability and performance that once needed a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-qualified network consultants, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective support packages such as a help desk service to keep your vital business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut service costs, resolve problems quickly, and anticipate issues before they degrade system productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive event management. Progent supports MOM 2000 and MOM 2005 to give small business networks enterprise-class availability, protection and capacity.
For businesses with Mac users in Northern California, Progent offers one-on-one education designed for people who want to broaden their understanding of the OS X platform, Apple Mac hardware, or Mac office software including Word, Excel, and Entourage.
If you have a small business information system with 10 to 50 desktop clients, Progent's network outsourcing services save your business from dependence on single independent consultant while giving you cost-effective and reliable access to enterprise-class technical expertise. By delivering IT consulting service when you need it, offering specialized knowledge for key applications, offering value-added support such as 24x7 server monitoring, and billing only for services you use, Progent offers you an economical solution for maximizing the productivity of your small office network. Progent is the intelligent way for small businesses to build and maintain a reliable and safe information system and to benefit from fast access to the skilled consulting ordinarily available only to businesses who are able to afford a sizeable in-house IT organization.
