The IT Recruitment Manager is a senior level administrative executive responsible for hiring technical personnel to join Progent's team of consultants who provide IT outsourcing and technical support services to clients worldwide. The IT Recruitment Manager is a member of the management team, working closely with the President, Directors and Senior Engineers to ensure that Progent job applicants are technically qualified, have earned relevant certifications, and are motivated individuals committed to providing the highest level of support to Progent's customers.

Benefits of Working with Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to become one of the fastest growing and most successful Microsoft Gold Partners in America. Our extensive technical information base and team style of problem resolution has helped Progent to build up a strong staff and a loyal worldwide client base.


Job Title
IT Recruitment Manager

Job Code
A10

Work
Location
Home-based, virtual office infrastructure.

Essential Functions
The IT Recruitment Manager is a full-time senior-level executive responsible for identifying, qualifying, and hiring technical personnel to join Progent's team of network support experts. The IT Recruitment Manager is a member of the management team, working closely with the President and Directors and Senior Engineers to ensure that the rapidly growing demand for Progent's IT support services is addressed by capable engineers and consultants who meet the highest standards of technical skill and professional behavior. The IT Recruitment Manager is responsible for hiring both full-time and part-time employees who will work in a virtual office environment provisioned and maintained by Progent. This is a salaried position.

Relationships
Reports to:
President, Progent

Works Closely with:
Progent senior management, engineering team leaders, web managers

External Relationships:
Prospective employees

Responsibilities
Responsibilities include:
  • Interact with Progent senior management to define and prioritize hiring requirements
  • Manage recruitment activities, primarily web-based initiatives
  • Manage Progent's job application database
  • Compose or edit job descriptions
  • Oversee the web-based publication of job openings
  • Review and respond promptly to all job applications
  • Evaluate job applicants and initiate interview process with top prospects
  • Perform extensive background checks, including validation of technical certifications and work experience
  • Forward the most promising applications to appropriate managers or engineering team leaders
  • Monitor the progress of interviews and regularly encourage managers and job applicants to move forward
  • Ensure that any interaction between Progent personnel and job applicant is properly documented
  • Understand and articulate to job applicants the competitive business advantages of Progent vs. competitors
  • Articulate to job applicants the life-style advantages of Progent's virtual office model
  • Identify candidates who are most likely to excel in a work-from-home environment
  • Evaluate the likelihood of job applicants to be able to provide efficient and personable remote support without face-to-face interaction with clients
  • Generate and articulate key components of service engagement proposals which tie business requirements/needs to unique company deliverables with a benefit-oriented approach
  • Assess the tendency of job applicants to follow through on all commitments
  • Stay current with major trends in network technologies and IT support
  • Other duties as assigned

Qualifications/
Education
Education
BS or MS in Computer Science and an MBA, or equivalent experience in high-growth service companies

Minimum Work Experience Requirement
10 years of IT service experience in human resources, technical services management, or client services and 4 years of experience with recruiting IT support personnel

Characteristics of the Candidate

  • Strong ethics and personal integrity
  • Excellent oral and written communication skills
  • Meticulous attention to detail
  • Highly motivated professional with excellent relationship skills
  • Ability to work in a team environment
  • A background in IT service is strongly preferred
  • Positive and winning attitude
  • A desire to build something, rather than just have a “job”
  • Understand the concept of virtual teams and thrive in a peer management environment
  • Ability to position the company’s unique value proposition relative to competitors
  • Self motivated, creative, and able to work effectively and autonomously with minimal management direction
  • Ability to gain trust and confidence with Progent staff and job applicants
  • Ability to evaluate the technical skills and professional attitude of job applicants
  • Experience performing professional background checks
  • Ability to match the skill set of job applicants with the requirements of specific positions available
  • Ability to project a professional, highly ethical and corporate presence with job applicants
  • Ability to handle an active schedule in a virtual-office environment
  • Ability to effectively learn about information technology and apply new knowledge required
  • Motivated to work consistently in a fast paced and rapidly changing industry
  • Reliable and prompt follow-through

If you are interested in applying for this position, please e-mail your resume to job-a10@progent.com. Please include the job code of the position that interests you.

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