Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative computer support and IT outsourcing company headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support information base and collaborative style of problem solving has helped Progent to build up a strong staff and a loyal international client base.

If you have a background providing Windows desktop support and live in the Berkeley area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering computer consulting and network help to small and mid-size companies will be your chance to operate closely with top executives and add significantly to the growth of dynamic businesses. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and mobile connectivity to enable you to implement quick solutions when you help with mission-critical problems.


Position Title

Desktop Engineer

Job Code

P016

Location

Work from home, virtual office environment.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-powered desktop and laptop computer systems and others as required.
  • Work with computer users in assisting to identify and fix application and OS issues that impact user productivity
  • Install, configure and test a variety of software programs on user PCs
  • Operate on-premises to diagnose and remediate both emergency and chronic issues that affect the reliability, protection, speed, accessibility, and general functionality of desktops, notebooks, printers and other end user equipment
  • Install new end-user equipment and perform other installations, updates, and exchanges of PCs, notebooks and associated hardware
  • Assure the prompt diagnosis and remediation of desktops and notebooks and associated equipment
  • Remain up-to-date with an expert knowledge of PC and notebook computing applications and use of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in desktop PC admin new program setup, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve network issues and escalate support when necessary
  • In-depth experience delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to enabling uninterrupted productivity
  • Operate independently and show marked characteristics of responsibility and motivation

If you would like to apply for this opening, please email your qualifications to job-p016@progent.com. Please include the job number of the opportunity that you are considering.

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