Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, California, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most respected Microsoft Gold Partners in the United States. Our shared technical information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience providing Windows desktop technical support and live in the Citrus Heights area, teaming with Progent and working for Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on offering IT consulting and network help to small and mid-size companies will give you the opportunity to work closely with top executives and contribute measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to enable you to implement quick solutions when you help with mission-critical problems.


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all versions of Windows-powered desktop and notebook computer systems and others as necessary.
  • Work with computer end users in assisting to identify and fix application and operating system problems that hinder user productivity
  • Install, configure and verify a range of popular apps on user PCs
  • Operate on-site to diagnose and fix both emergency and persistent problems that impact the stability, security, performance, connectivity, and overall functionality of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and perform other deployments, upgrades, and swaps of PCs, notebooks and related hardware
  • Provide the timely diagnosis and repair of workstations and notebooks and associated equipment
  • Remain current with an expert knowledge of PC and laptop applications and use of connectivity infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in desktop PC admin new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install temporary patches to solve network issues and escalate support services when required
  • Broad experience delivering software help to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted productivity
  • Operate independently and show distinct quality of ownership and drive

If you would like to apply for this position, please email your qualifications to job-p016@progent.com. Be sure to include the job number of the opportunity that you are applying for.

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