Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative computer support and IT outsourcing firm headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee benefits have enabled Progent to become one of the most rapidly growing and most respected Microsoft Gold Partners in the U.S. Our shared support information base and collaborative approach to problem solving has allowed Progent to build up a strong staff and a loyal worldwide customer base.

If you have experience providing Windows desktop support and reside in the Citrus Heights area, joining Progent and supporting Progent's clients will improve your skills through cooperation with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on offering IT expertise and network support to small businesses will be your opportunity to operate closely with decision makers and contribute measurably to the success of exciting businesses. Also, Progent's virtual office network offers advanced technology for remote access and wireless connectivity to help you to implement fast solutions when you take on mission-critical problems.


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office environment.

Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all versions of Windows-based workstation and laptop systems and others as needed.
  • Work directly with computer users in assisting to find and resolve application and operating system issues that hinder productivity
  • Install, configure and test a variety of applications on user workstations
  • Work on-premises to diagnose and fix both urgent and chronic issues that impact the reliability, security, performance, connectivity, and overall capability of workstations, notebooks, imaging devices and other end user equipment
  • Deploy new end-user equipment and perform other installations, upgrades, and swaps of PCs, notebooks and associated equipment
  • Provide the timely analysis and repair of workstations and laptop computers and related hardware
  • Stay up-to-date with advanced knowledge of workstation and notebook computing applications and utilization of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation admin new software setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to resolve network issues and escalate support services when required
  • In-depth experience delivering software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Operate without supervision and display distinct characteristics of responsibility and motivation

If you want to be considered for this position, you should email your resume to job-p016@progent.com. Be sure to include the job number of the opening that you are applying for.

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