Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Working with Progent
Progent is an innovative computer consulting and information technology outsourcing firm headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for customer marketing, support delivery, network environment, and employee benefits have allowed Progent to become one of the most rapidly growing and most successful Microsoft Gold Partners in America. Our shared support information base and team style of problem resolution has helped Progent to build up a talented staff and a satisfied international client base.

If you have experience delivering desktop technical support and reside in the Citrus Heights area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT expertise and technical support to small and mid-size businesses will give you the opportunity to work personally with top executives and add measurably to the growth of exciting companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote access and wireless connectivity to enable you to deliver fast solutions when you help with business-critical tasks.

Job Title

Desktop Engineer

Job Number


Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all releases of Microsoft Windows-based workstation and laptop systems and others as required.
  • Work with computer users in helping to identify and resolve application and OS issues that impact user productivity
  • Deploy, configure and verify a range of applications on user workstations
  • Operate on-site to find and resolve both urgent and persistent problems that reduce the stability, security, speed, accessibility, and overall capability of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other deployments, updates, and exchanges of workstations, notebooks and related hardware
  • Assure the prompt diagnosis and remediation of workstations and laptop computers and associated hardware
  • Remain updated with an expert knowledge of desktop and notebook computing applications and utilization of WAN infrastructure including the Internet


Minimum Work Background Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, talent to implement short-term patches to solve network issues and escalate support services when required
  • Broad experience providing software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to facilitating continuous productivity
  • Work independently and display distinct quality of responsibility and drive

If you wish to apply for this job, you should send your qualifications to Be sure to specify the job number of the position that interests you.

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