Progent is seeking Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Gold Partners in the U.S. Our extensive support information base and team style of problem solving has allowed Progent to build up a strong staff and a loyal international client base.

If you have a background giving desktop help and live in the Citrus Heights area, joining Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing IT expertise and network support to small and mid-size companies will give you the chance to operate personally with top executives and contribute measurably to the growth of exciting companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and wireless communications to help you to implement fast solutions when you take on business-critical tasks.


Position Title

Desktop Engineer

Job Number

P016

Location

Home-based, virtual office environment.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Support, analyze and resolve problems with all releases of Microsoft Windows-powered desktop and notebook computer systems and others as needed.
  • Work with computer users in assisting to identify and resolve app and OS problems that hinder productivity
  • Deploy, configure and verify a variety of applications on user workstations
  • Operate on-site to find and resolve both urgent and persistent issues that affect the stability, security, performance, accessibility, and general functionality of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and help with other deployments, updates, and swaps of PCs, notebooks and associated equipment
  • Provide the prompt diagnosis and remediation of workstations and notebooks and associated equipment
  • Stay current with an expert knowledge of PC and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to solve network problems and escalate support services when necessary
  • Broad experience delivering software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Operate independently and display distinct characteristics of responsibility and motivation

If you wish to look further into this position, please email your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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