Progent is looking for Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Gold Partners in America. Our shared technical database and team style of problem resolution has helped Progent to retain a strong staff and a loyal international client base.

If you have a background providing desktop technical support and live in the Davis area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing computer consulting and technical support to small companies will be your chance to operate closely with top executives and contribute measurably to the success of exciting companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver quick solutions when you take on mission-critical tasks.

Position Title

Desktop Engineer

Job Number



Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

  • Maintain, diagnose and troubleshoot problems with all versions of Windows-powered desktop and notebook computers and others as necessary.
  • Work with computer end users in helping to find and resolve app and operating system problems that disrupt productivity
  • Install, configure and verify a range of software programs on user PCs
  • Work on-site to diagnose and remediate both urgent and chronic problems that affect the stability, protection, speed, connectivity, and general functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of desktops, notebooks and related equipment
  • Provide the prompt diagnosis and remediation of desktops and notebooks and related hardware
  • Stay current with an expert knowledge of workstation and laptop applications and utilization of WAN technologies including the Internet


Minimum Professional Background Requirements
  • Three years experience in workstation administration new program setup, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and problem isolation ability, knowledge to install short-term patches to resolve network issues and escalate support services when necessary
  • Broad background delivering software help to small companies for all Windows OS, Office Suite, and Microsoft Office 365 programs such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to facilitating continuous productivity
  • Operate without supervision and show marked quality of ownership and motivation

If you wish to pursue this opening, you should email your qualifications to Please include the job number of the opportunity that you are applying for.

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