Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA, in the center of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Gold Partners in the U.S. Our extensive technical information base and team style of problem resolution has helped Progent to build up a strong staff and a loyal international customer base.

If you have a background delivering desktop technical support and live in the Davis area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will give you the opportunity to work closely with decision makers and add significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art technology for remote support and mobile connectivity to enable you to deliver fast solutions when you take on mission-critical problems.


Position Title

Desktop Support Specialist

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and resolve problems with all releases of Windows-based PC and laptop computer systems and others as needed.
  • Work with computer end users in assisting to identify and fix app and OS problems that disrupt productivity
  • Install, configure and verify a range of applications on user workstations
  • Operate on-premises to find and resolve both emergency and chronic problems that reduce the reliability, protection, speed, connectivity, and overall capability of desktops, notebooks, printers and other hardware
  • Install new end-user hardware and perform other installations, upgrades, and swaps of PCs, notebooks and associated equipment
  • Provide the prompt diagnosis and remediation of desktops and laptop computers and related equipment
  • Remain updated with advanced knowledge of PC and notebook applications and use of connectivity infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to resolve network issues and escalate support services when required
  • In-depth experience delivering software help to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating continuous productivity
  • Work without supervision and display marked quality of ownership and motivation

If you want to be considered for this job, please email your resume to job-p016@progent.com. Be sure to include the job number of the position that you are considering.

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